I would like to share my personal experience with Alicia M. (billing) and recognize the exceptional…read morecustomer service she has consistently provided over the past six months. Every interaction I've had with her has been professional, friendly, and incredibly helpful. When I've had questions about my bill, she has always taken the time to listen, walk me through the details, and make sure I fully understand why I was billed for each service. It's rare to find someone who not only knows their job so well but also treats every person with genuine courtesy and respect. Friendly, professional customer service can be hard to come by these days, but Alicia is truly an exception. Her dedication and commitment to helping others reflect greatly on the clinic, and I truly appreciate the outstanding support she continues to provide.

Not feeling good? Are you feeling sick and can't see your provider? Stop by or call before you and…read morevisit the providers at Wellness Home of Halsted. The staff is friendly, professional and courteous. They do everything from covid screening to STD screening m. They also do weight loss treatment. Oh and they offer Tox treatment with Tox options (Botox, Xeomin, etc).

First appointment here with Dr. Lee…read more Super clean facility, comfortable waiting room and chairs, the staff were all very friendly and welcoming. Dr. Lee was very personable, friendly and had a great ear listening before responding. Only negative feedback I have is the check in process. Leading up to the appointment, you get texts, emails confirming your appointment. They send all the pre-registration forms via a link to complete prior to check in. Upon arrival, I checked in on the kiosk. I also confirmed via email and text that I had "arrived". 15min goes by and everyone around me has been called in, I walk up to the front to be told I was not checked in and the kiosks don't relay info to them. Go back to the exam room and again, same questions that were answered online didnt come through. Note for future, just go to the front desk and check in with one of the folks.

#53/2024 This is a part of the University of Chicago…read morehospital system This is known as the DCAM for abbreviation This is where you will find all of your doctors that are part of the University of Chicago Hyde Park campus. This is also where the labs are for testing. This is not and I repeat not a part of the actual hospital you don't check in here for the hospital for emergency room operations etc It can be very very congested most of the time during peak hours. Working your way to where you get dropped off can be a real pain in the ass you don't have to wait because there's a little cluster of unorganization. If you park yourself in the parking garage you're fine but if you prefer to use the valet or if you're getting dropped off or you're also taking Uber or private car you will find that it's all right there as they're getting dropped off at one time and it's usually a cluster fk. I usually use valet or Uber and I've gotten used to the wait and I pretty much know once you come in though they're very helpful showing you where you need to go. This is also when you walk in on the entrance floor where the pharmacy is if you have to pick up prescriptions or stuff like that. There is a little cubby hole by the entrance doors where if you use valet parking where you validate your ticket and you pay and then you just wait for your car to come around. That can be a little congested too sometimes after you pay it's automatically transmitted but you might wait 15 or 20 minutes depending on how crowded it is if they have to snake their way through other cars. For what I've needed though for the most part it's been fine the one good thing is they're pretty much divided up between cardiology vascular on floors. Same with labs. So it's fairly easy to negotiate through the elevator. It's something you have to get used to though if you have major surgery done here at the hospital you will be returning back to D cam quite often because a lot of the doctors even though there's five or six other University of Chicago owned places throughout the metropolitan area many of them don't utilize it so you may have to come down to Hyde Park. also the food court on the second floor is really good they got some really bang on Pizza which is just awesome. And they make fresh grilled burgers and chicken sandwiches too. So after all the mess if you have a delay at least you can get some good vittles down the gullet into the belly

Checked in @10:44 for an 11:00 am appointment. The lobby was relatively full. They've implemented a…read morenew payment- if you have not met your deductible you have a patient charge which will likely be double, even triple your co pay your insurance shares with you. This is quite frustrating. The front desk staff is friendly, however it seems that there are many issues causing everyone to wait quite some time. They have a very straightforward check in process to help things along

I received good care here when I went to be treated for a UTI. However, they are running…read moreunnecessary tests, price gouging and engaging in deceptive billing practices. Today I received a text that I had "scheduled" a payment for $421 that was going to post to my debit card in 6 days. When I called their office they claimed my insurance is refusing to cover the urine culture and claimed that when I signed the paperwork at the time of the visit I "authorized" them to charge my card for whatever they want. I don't recall signing any such paperwork beyond authorizing the initial copay. I was able to cancel this charge but it feels sneaky that this was not disclosed to me at the time of my visit- I would have waited and seen my GP who doesn't gouge me for lab work and doesn't have sneaky billing practices. I regret going here and I don't want others to make the same mistake. Furthermore I called my insurance today and was informed that they ran a bunch of unnecessary tests which ran up my bill. I knew exactly what was wrong because it's a chronic issue, and only needed a standard urine culture. Why as $800 worth of tests run without my consent for a standard UTI visit? I've been in this situation countless times before and was never taken advantage of financially this way by an Urgent Care before.

The wait time was short, the nurse was nice and efficient, got my sinus infections antibiotics and…read moreback to shopping within 20 minutes.

I had to take my 2 toddlers to see a doctor at 6pm (both complaining about their ears) and their…read morepediatrician was already closed so my hub and I decided to come here. It was our first time coming here and I was surprised that there was no wait. I figured since everyone was getting the flu (and this location was pretty much in the Loop), there would've been a wait but, no, it was empty, which was awesome! Maybe we just got lucky. Anyways, Sarah B, NP, helped us as soon as I registered my kids. She was awesome with them. I liked her very much. Nowadays, finding doctors that are good with kids are seldom. Even our pediatric office wasn't always "kid friendly". Sarah was very friendly and she made my kids happy while being seen. She, then, was very detailed with us. I would definitely recommend this clinic with Sarah. I would also go back again if any one of us needed to be seen. Thanks Dr Sarah!

Went with my husband here because in the past I have gotten great service from the doctors. But a…read morefew weeks back was totally opposite. The lady doctor which I have never seen work at this location saw my husband was so unprofessional. She prescribes him medication and tells him that it wont work but still prescribes it smh. we were very unsatisfied with her service. I definitely recommend asking for doctor Mohammad which was who I seen and was very professional.

Went to Urgiclinc this evening and by far the best experience, customer service, staff, online…read morescheduling, very clean, and they have a coffee station which I definitely needed. The staff were so personable and made us feel so welcome! The doctor listed to all of our concerns without rushing us.

I have gone to this urgent care facility many times, it's my go to place, because these days, "sick…read morevisits" with PCP's don't exist anymore! I was so impressed from the time I walked in, to the end of my visit. Front desk staff were welcoming and helpful. Triage staff are friendly, and knowledgeable. The medical staff, PA's, NP and MD's are awesome, my favorite is Dr Patel!!! He's kind, thorough, takes his time, I have never felt rushed by any of the providers! I truly feel heard & seen, something I believe healthcare is lacking, not here though! It's a beautiful and clean facility. And they offer so many different healthcare services. Definitely give this Urgent Care facility a 10+ stars!!! Thank you, Linda Cicero

Incredibly disrespectful of my time. I called asking specifically if they were open and if they…read morehave an X-ray machine, and clarified that I would be coming right in. I get to the storefront 5 mins later and there's a sign on the door saying the he e "temporarily closed" for the balance of today which is just unacceptable. Why wouldn't she tell me this on the phone?

There are horrible people on the 3rd floor at the check in desk. Very rude and always make me feel…read moreuncomfortable

Great experience, walked in with no appointment and was done in 45 minutes. Went in because I was…read morehaving sinus infection symptoms. Staff were very nice and helpful, and PA did a thorough assessment of my symptoms. I would recommend booking a time slot in advance and filling out the forms ahead of time though. You have to take a picture of your driver's license/insurance card, and doing that in the waiting area is not ideal.

It was weird to find because I did not see anywhere that said it's on the 16th floor. We're staying…read morenearby during our vacation and my daughter got sick. She was feverish and she wasn't feeling well enough to travel far. So we wandered around a bit trying to find the place. Once there it was great. Staff was friendly and we didn't wait long having done an appointment online. A script was called into the cvs pharmacy across the street and we got taken care of pretty quickly.

I have mixed feelings about this urgent care. This urgent care came highly recommended to me from a…read moretrusted friend, and I sought it out while having some strep-like symptoms. The biggest pro is that everyone is very personable, and the MA & doctor both had excellent bedside manner. It was genuinely a good experience while I was being looked at. The biggest con is the wait time. I initially walked in around 9:30am, hoping to be looked at 10-10:30am and make a work meeting by 11. However, I waited until nearly 10:30am (an hour later) and ended up leaving because I had to go. I returned with a booked appointment for 12:30pm, and I wasn't looked at until almost 1:45pm. Numerous people that arrived after me were taking in first, and I'm not sure why -- maybe it was a triaging thing. This is a great place to get your immediate/urgent care done, but note that it's not really immediate. If you can find a way to kill the time, you won't be disappointed. However, if you plan to be in and out, you may need to consider another location.

I just left the urgent care and am so grateful for the PA who helped me. She was very kind and…read moreempathetic to my symptoms and helped me fully understand what was going on. Thank you to her

Efficient experience but they really just shuffle you out. I have been to this location twice and…read moreboth times they said I was fine when in reality I had lingering infections that needed antibiotics and thus made me sicker. Do not go here.

I would NOT recommend!! Especially if you need labs done ! I've never experienced a dirty, old AND…read moreunprofessional doctors office. It was not sanitized at all which is crucial during these times. I was also told one thing on the phone, another by the doctor and completely misled when going in. Find somewhere, anywhere else !!!

Don't do it! Find another emergency room. I went to the ER at Mercy for treatment of food…read morepoisoning. I was severely dehydrated and In serious need of fluids. I called urgent care first and they explained that based on the severity of the illness and the need for IV fluids I would have to go to an ER. I have Blue Cross Blue Shield and Mercy Hospital is in my network. I have a$1000 ER copay which I paid in full by credit card at time of service. The Level of care was pretty good. The nurses and doctors were all very nice. The number of ER patients that arrived in the back of police cars and in handcuffs while I was there was a little scary, but what can you do. I realize I wasn't a medical priority since it was just dehydration. During the 6 hours there I received 2 IV bags of fluid, they drew blood and took a urine and stool sample. Standard care. So I received my fluids began to feel a little better, discharged and sent on my way. Within a few more days I was able to return to work. Overall the treatment was good and I was satisfied. Then the real nightmare began. About 6 weeks after service I received a bill from Mercy. It was a very generic bill which was not itemized. It didn't even show if my $1000 copay was applied. I was shocked to see that the total cost of services was $7313!!!! It stated my insurance paid them $3741 and that I still owed them over $2500. I made a call and found out this is what I owed even after the $1000 copay Was applies. I knew there had to be a mistake. I called Mercy and asked for an itemized bill. I explained there was no way the cost could have been over $7000. They were rude and defensive when I asked and the itemized bill didn't show up. It took 2 additional calls and almost a month to finally receive the itemized bill. Only after I told them I filed a fraud claim with BCBSIL for not receiving an itemized bill did I receive the itemized bill. Upon reviewing the bill I found a typo. A major typo. Each IV was listed as a seperate line item. B/c I had 2 IVs that day the quantity for each should have been listed as one. The 2nd IV listed on the bill had a 0 behind the 1 under quantity which in turn was showing I received 10 IVs to the tune of $446 a piece. Therefore, I was charged for 9 IVs I never received and was being billed $4014 for them. I called Mercy immediately. The billing agent recognized and acknowledged the mistake and confirmed it with a supervisor after putting me on a brief hold. Ok, just issue me a new corrected bill and we're all good right? NOPE! I was told in order for Mercy to correct their mistake which could ultimately negatively impact my finances and credit that I had to write them a letter of dispute and.......wait for it......FAX it to them. Yes! Fax! The cutting edge form of document transmission from 1989. Unbelievable in 2018. So I typed up my letter,printed it out, got in my time machine and headed to a local UPS store with a fax machine and attempted to fax out the letter of dispute. After 4 attempts, the line just rang and rang with no answer. I jumped back into my time machine and headed to Fedex Office (or should I say Kinkos since that was all the rage when we were still faxing in the last century?). Multiple attempts were made again. I called Mercy to confirm the number. I had it correct. They told me they are just busy receiving a lot of dispute letters (shocking? No!) and that I need to just keep trying. I asked if there was any other option, if I could even drop it at the billing office in person. I was told no. I was also told I could not be transferred to a supervisor. Only faxing was allowed. I don't have time to sit at a location with a fax machine to try again and again to fax them a dispute to a mistake they made for over $4000!!! This place is scamming people. I have filed another fraud claim with my insurance company and I have begun a claim with the Illinois Attorney General's Health Bureau for medical billing fraud. If you have no choice but to go to Mercy for Emergency care don't pay them a dime until they send you an itemized bill and you can confirm it is correct. I suspect they are pulling this scam on a lot of people and insurance companies. These are the people to blame for rising medical and health insurance costs!!!!