I have mixed feelings about this urgent care. This urgent care came highly recommended to me from a…read moretrusted friend, and I sought it out while having some strep-like symptoms. The biggest pro is that everyone is very personable, and the MA & doctor both had excellent bedside manner. It was genuinely a good experience while I was being looked at. The biggest con is the wait time. I initially walked in around 9:30am, hoping to be looked at 10-10:30am and make a work meeting by 11. However, I waited until nearly 10:30am (an hour later) and ended up leaving because I had to go. I returned with a booked appointment for 12:30pm, and I wasn't looked at until almost 1:45pm. Numerous people that arrived after me were taking in first, and I'm not sure why -- maybe it was a triaging thing. This is a great place to get your immediate/urgent care done, but note that it's not really immediate. If you can find a way to kill the time, you won't be disappointed. However, if you plan to be in and out, you may need to consider another location.

I just had an appointment with Dr. James Barrett and I went from feeling really frightened about my…read morecondition, to being lighthearted. It turned out it was the flu, but when you have a 100 degree temperature and you are 77 years old and your chest tightens up and it's hard to breathe, and impossible to talk without wheezing, it is scary. He patiently listened to all of my concerns and addressed them, coming up with solutions that have already started working. I can't thank him enough! You will quickly realize how much he cares and how much he knows.

I fell at home and had a laceration on my chin. Instead of going to the emergency room in the…read moremiddle of the night, on Saturday, during a pandemic I decided to give this service a try. I left a voice mail with the details and NEVER RECEIVED A CALL BACK. I ended up cleaning and dressing the wound myself and going to urgent care in the morning. Don't waste your time with this.

I tried to reachout to these doctors in my time of need. I reached their voicemail that said…read moresomeone will call back in 1 hour. I am still waiting on that call back.

I came because of a rash on my arm. The clinic was dark and gross. The exam chairs were covered…read morewith what looked like a dirty black drop cloth made of t-shirt material. The doctor barely looked at my skin. It was too dark for him to see anything anyway. The only pro was that the nurse treated me with kindness. I hope she finds a better place to work.

We had a fantastic experience at this urgent care clinic. The staff were friendly and professional…read moreand we were in and out very quickly. Very efficiently run and pleasant overall, and feel that my son received excellent care.

Dr. Mark was extremely nice and explained everything well. Very precise on next steps. I wish I…read moreremembered the Nurse's name too. Best experience I have had at immediate care. Thank you so much.

I went to this Northwestern Immediate Care location in Chicago strictly for routine blood work as…read morepart of my annual exam. This visit was only for a blood draw. There was no consultation, no exam, and I did not see or speak with any doctor at that location. Despite this, a "doctor's visit" was billed at nearly $700. After insurance, I was still charged $321 out of pocket for a visit that never happened. I had to call several times and got only impolite responses saying that the bill was correct, although I was charged for a visit which never happened. Fortunately my primary care doctor, who is based at a different Northwestern location, helped escalate the issue, and their office manager was able to get the charge corrected. I appreciate their help in resolving it. However, the incorrect charge originated from the Immediate Care location itself, which is very concerning. Patients should not be billed for services they did not receive. Because of this experience, I would not return to this location and would not recommend it to others. This is not my first experience with Northwestern Medicine facilities charging for services I did not receive or billing twice for the same service. If it were not for my doctor-who is truly exceptional, takes time with patients, and provides outstanding care-I would avoid Northwestern altogether. Stay away and avoid problems.

Nobody wants to go to urgent care, but when you have to go, do yourself a favor and go to the…read moreMidwest Express in Roscoe Village. There's a small parking lot. You can reserve a spot online (which is not an appointment time, but reduces your waiting time in the lobby.) I like these things. Let's talk about the providers. They're thorough and really nice. They make me feel as comfortable as I can in an uncomfortable setting. I've been here several times and had the same experience with different providers.

Had a pleasant experience here but what was not pleasant was getting sent to collections for a…read moremystery $30. Did I receive a bill, call, or mail for this? Nope. Has it been a year since this I visited and I was just now notified thanks to credit karma? Yup! My insurance successfully received and paid a $162 bill-no mention of $30 anywhere. The visit shows as 'complete' payment wise for Midwest Express Clinic Website? Shows I owe $0. Insanely unprofessional and has ruined my week and dented my credit that I've been working tirelessly to build. I have never missed a payment except this one, allegedly, which I had no idea even existed until tonight. Going to see my options but do not come here unless you're willing to risk your reputation. Thanks.

Great experience, walked in with no appointment and was done in 45 minutes. Went in because I was…read morehaving sinus infection symptoms. Staff were very nice and helpful, and PA did a thorough assessment of my symptoms. I would recommend booking a time slot in advance and filling out the forms ahead of time though. You have to take a picture of your driver's license/insurance card, and doing that in the waiting area is not ideal.

This immediate care is a joke, yes the staff were nice, but the wait time compare to other…read morehospitals. We arrive at 1pm and we waited there until 8:30pm until we decided to leave because that's over 8 hours for my family to sit and wait. Plus they where letting some people who where before us go in, which is very upsetting. I'm never going here for immediate care again, I rather go to a different hospital that's further than this one.

I never leave reviews but I feel that I have to for this location. The staff there was AMAZING! I…read morewas treated so well and they were so kind to me and my kids. The gal at the front desk is a literal angel. Every single person who helped me that day was incredible. I went in with a broken finger and they helped me and fixed me up. The wait was not long and the whole process was actually pretty quick. The doctor was so knowledgeable and warm, she helped me feel so at ease and safe. The x-ray tech was so comforting and efficient. The nurse that took my vitals was so sweet and caring. I'm so glad I went in that day. I hope they all had a happy new year!

Don't ever go to any of these sites. I've gotten a bill for 3 months. I've spoken to billing 3…read moretimes. Spent $500 for 30 minute office visit& still getting bills. Worst experience. Last bill was wrong. No one knows what they're doing. I just get bills without previous payments included

This is the slowest urgent care in the city. I continue to go back thinking it will get better and…read moreit never does. Even for a flu shot during their specific hours we still waited over an hour and no one was in the waiting room.

Sitting in an exam room for 45 minutes waiting for the X-ray tech to come get me to get X-rays…read more.. I located the nurse and told him that I was still waiting. He went to check and poof! The X-ray tech appeared. Yeah. Incompetence. How can you trust the medical staff if they don't communicate with each other? Was it the doctor or the tech who messed up? How long would I have been waiting if I didn't hobble down hallway to get some help?

I've been to a few doctors at this location over the years and have always been very happy with the…read moreteam, doctors, and office. Check-in is always a breeze, the nurses and assistants are always friendly, the overall feel of the place is professional and clean, and I've never had any billing issues. They're also patient and kind indulging my nerves when I'm getting blood drawn and getting vaccinated! I've seen a few doctors here and have always had great care. My primary care physician is Dr. Jessica Kennedy and I can't say enough positive things about her. She's knowledgeable, listens carefully to my concerns, and either has the answer or refers me to an excellent specialist. I'm also very happy with Dr. Mark Romanelli, a dermatologist who does annual skin exams and recommends great products to ensure healthy skin. I've also had positive experiences with the other doctors I've seen at this location, like Dr. Vasiloff, who I saw once at short notice when I wasn't feeling well. It's important to find a team that will help you stay healthy, I definitely recommend Dr. Kennedy, Dr. Romanelli, and this NW Physicians Group.

This clinic cancelled my appointment that I scheduled 4 months in advanced without any…read morecommunication to me whatsoever I had to reach out on the day of the appointment myself. Now I am stuck waiting another 3+ months to see a provider. Would not recommend.

Lindsey Ashley was so knowledgeable and informative about my injury. I had muscle spasms from…read moreswimming & she had all the answers to my questions. I now know what to do, as well as what not to do, so I can heal up. I am back on the path to health because of Lindsey. The nurse who took my blood was also gentle, hit the vein first time. What more could you ask for? Thank you - E.B.

WARNING: They will promise to bill you $X. Once you leave you will billed extra for lab services! I…read moregot a large bill that was unexpected. They don't care about patients. Doctor will rush! and say this urgent care to defend herself and make excuses! So don't expect the person to be detail orientated. Also I was MISDIAGNOSED here, not worth it! I am ripped off now need to spend hours cleaning up the mess of billing this place made!