My father recently had his defibrillator battery replaced at this hospital. We've spent a lot of…read moretime here over the past 16 years. They've made improvements to parking and the rooms, but the café and food options still need some work. The check-in process for day procedures could also use improvement. It seems they are updating the lobby area as well. The staff is attentive and does their best, and I had a great experience with the ER staff during my last visit. However, the follow-up care after the ER visit could be better. Overall, this hospital is one of the better options in the Austin area. After reading others' reviews and their experiences, I've realized that many of the issues are common across hospitals in the US medical system, not just this one. I am glad we have the doctors of St David's South on my father's medical team. They have given us 16 and counting bonus years.

My mother was brought to the ER after suffering from severe diarrhea for two weeks. At the time of…read moreadmission, she was extremely weak and unable to retain any liquids. Despite her visible dehydration and the difficulty staff had establishing an IV, she remained in the ER for approximately four hours without receiving any IV fluids. Before being discharged, she suffered a physical setback, yet she was still sent home. The following day, we were notified that she tested positive for C. diff. It is deeply concerning that a patient in her condition, with what turned out to be a serious infection, was brushed off and discharged while still thirsty and weak. We now have to wait several days to see her primary care physician for follow-up care that should have been initiated or supported by the emergency team. I am disappointed by the lack of effort and the dismissive attitude we encountered during this visit. I would appreciate a review of her case and an explanation as to why standard interventions, such as administering saline fluids, were not provided given her symptoms. We can do better for all patients.

Shirley made getting bloodwork super easy and everyone was super friendly. It was also extremely…read moreclean!

This is where labs are drawn, no doctors, no nurses…read more... Just people who got certified in phlebotomy... Many high school students could become a phlebotomist before they could buy alcohol... This place is a clinic, people act like robots, no personality, just sort of blase... they seem very fatigued... almost like being nice is extra work... But that's the industry now, these aren't medical professionals... they act like they are robots... Even directions to the toilet felt like a chore to them... It's all about money :) shut up and pay me and don't tell me how to act!!

Horrible. Person behind the desk is literally incompetent. I completed the tablet and she came back…read more15 minutes later saying there was another page. No one was in the waiting room. I finished and was waiting to give to her but she left for 35 minutes. I asked how long of a wait when she returned and she said she would check. I asked again 15 minutes later and she said she doesn't know. I said 5, 20, an hour? Probably an hour she said. No one was in the room and she said this with a huge smile on her face. I left.

Excellent! I was experiencing some aches and pains along with major congestion, headache and…read morepressure in my sinuses. I've tired with the home remedies but I work up at its peak on Sunday morning and decided to get help. The clinic is clean, inviting and very friendly. From the front desk interaction, the nurse and the doctor, everyone is very nice, super informative and operates in timely matter. I was diagnosed with sinus/bronchitis infection and prescribed meds. I went home with a paperwork spelling out in details my visit, what to do next as far as my meds, what I was diagnostic with along with helpful pointers for prevention in the future. Thank you Val, Jackson and Dr Van! You did an excellent job and I feel a ton better today!

I can't recommend Dr. Lily highly enough! From the very first session, she brought a level of care,…read moreknowledge, and professionalism that immediately put me at ease. She took the time to listen to my concerns, thoroughly assess my condition, and explain her treatment plan in a way that was easy to understand and gave me confidence in the process. Dr. Lily is the kind of physical therapist who makes you laugh so much, you forget you're actually working. We bonded over our love for reading and somehow turned therapy sessions into plot twists and punchlines. 10/10 would recommend--especially if you like your healing with a side of humor! Thanks to Dr. Lily, I've regained strength, mobility, and hope. She's not only an excellent therapist but also a wonderful person to work with. If you're looking for someone skilled, encouraging, and truly dedicated to your recovery, Dr. Lily is the one.

I am absolutely disgusted with the people at this office. I had my first appointment scheduled to…read morehave my daughter established with a primary. I drove all the way from Elgin (40 minutes plus fighting traffic) and due to being 3 minutes late over the 10 minute late window (13 minutes total) my appointment was canceled! It's June, next available appointment is in AUGUST. Claims they called me but I have ZERO missed calls from today which I showed them! Instead of working with me and being understanding that life happens, they continued to argue with me. All they could say is sorry we can schedule you for another location, today we have availability in Kyle, Texas. Ma'am be soo for real right now. I'm absolutely disgusted by this office. Claims the Dr needs an hour for the appointment but if my appointment is at 9:20 and the Dr has to leave at 10, how does that even make sense. Wish I could leave ZERO stars.

- - - Review for Austin Regional Clinic: ARC South in Austin, Texas, mammogram (*)(*) screening on…read more01/16/2026 - - - I had such a positive experience when I came to this ARC South location to do my routine mammogram screening. I really appreciated the extra effort & thought put into the decoration of the mammogram exam room. It was decked out in pink decor, including soft pink lighting that created a peaceful atmosphere & had a calming effect as you're getting your mammogram done. There was also pink decor displayed that reminded you of the importance of getting regular mammograms done for early detection of breast cancer. I didn't have to wait long in the patient waiting lobby before getting called back to get my mammogram done & the mammogram took about 30 mins or so. My results were sent to me afterwards through my ARC My Chart account after the doctor reviewed them. A few helpful tidbits about this ARC location: - - mammogram services located in the building closest to hwy 3828, 1st floor - - private parking lot for patients Till next time!

I saw a Kelley Coleman sleep specialist at ARC at 708 W. Benn White blvd. yesterday. I waited 3…read moremonths for appointment. I felt judged and berated from the minute I walked in. I was told my diabetes was caused by sleep apenea, and any other physical problems I have are caused by Sleep apnea. I have addressed my sleep apenea over the years, and can't use the machine and mask of any kind. The Dr was upset that I can't use mask, I was told I am unwilling to help myself, and there was nothing they could or would do for me if I didn't pay 1000 out of pocket for study and additional for the machine. The truth is, I only went because I am having a hard time getting to sleep. I stay asleep. I've done all the generic treatments Trazadone, hydroxidine in high doses, but it doesn't help. Again, I saw reg doc, and she reminded me they absolutely do not give prescriptions to help insomnia, so referred to specialist that gave me same message. Are there doctors the help out there with anything? This doctor was the worst I've ever seen, thank you for 3 month wait, 80.00 Co-pay, and offer no help or hope. Make sure I knew 30 mins are up, and tell me what I already know (except, I was surprised to learn diabetes is caused by sleep apnea.) What an incredible insult to patient rights, such a lack of intelligence and compassion are far beyond my understanding.

My mother was referred there for a pressure wound on her spine. The staff is very helpful and…read moreprofessional. Bianca is always smiling at the front desk and very welcoming. Nurse Patty is amazing! She answers questions and is very patient and thoughtful. Dr. P is wonderful! He is down to earth and takes time to answer questions and make sure that you are comfortable with the treatment plan, but he doesn't take a long time like a lot of doctors that seem to love the sound of their own voices. They set up supply delivery that is on point and has everything that we need. If you are someone that wants wonderful, respectful care, but doesn't have the time or need to drone on about their problems, then this is the place for you.

not even 1 star! I kept leaving voice messages and never got called. Had to wait a week for an…read moreantibiotic that I needed immediately. Then I left message with the lady at the desk who said she hand delivered it, but nurse said she lied and never got it. I checked with frontdesk. She said it WAS delivered. 2nd nurse Patty, said 1st nurse gave wrong treatment instructions for 2 weeks. Dr did not seem concerned and said not to worry bout Rx HE initially said was needed asap. Said just watch the wound. Nurse Patty said it's not her problem that messages didn't get thru After she said messages were her responsibility. I hope to never have to go there again.

They didn't spell my name correctly, so I couldn't get my medication. Went in on a Friday and got…read moremy prescription in Monday.

Staff in incredibly unprofessional. The front desk woman got off of the front desk phone and said…read more"Love talking to that guy. He's so Daddy" referring to a sexual joke on TikTok. There are plates of food all over their work space including half eaten pizza, almonds and some kind of meat. After my X-rays, I was waiting in the lobby for an MRI referral (that the doctor forgot to give me) and the man who did my X-rays came out complaining that he was bored (in front of a lobby of patients waiting to be helped). Overall terrible experience. Was there for over 2 hours and saw the doctor for less than 10 mins.

Carbon has always been quick, clean, and efficient. I book with them because they consistently have…read moreopenings and the process is much easier than other urgent care clinics I've tried. I've received excellent referrals, and the doctors are always kind, professional, and never judgmental. The only hiccup I've experienced was when a service listed online wasn't actually available in my area. Aside from that, every visit has been a great experience!

I am beyond grateful to have found this clinic! I awoke on a Sunday to severe pain and the thought…read moreof going to an urgent care clinic and waiting all day did not sound appealing. While searching online I found Carbon and was relieved I was given the option to actually make an appointment. They had a 9:15 appt and when I arrived there was only 1 person in front of me. The office was very modern and clean and the receptionist was quick and professional. I waited less than 10 minutes when I was called. They also have a lab onsite and when I downloaded their app, I had my results within minutes! My entire visit was 30-45 minutes, the dr. called in my meds and I was on my way. This is a great facility and while I hope to never need urgent care again, if I do, I will definitely come back here.

I want to thank the people at Ally South Austin for taking care of me. Such a great group of…read moreprofessionals. Everyone from Brook at the front desk to the back were great. Keegan was my nurse and did a great job of making me more comfortable. I saw Dr. NAIR and he made sure I was better and gave me RX for meds to take at home. Sang was Rx tech and he was great also. Rachael made me feel at ease and not a burden. Great facility!!!

I've visited Ally twice within a month, and both experiences were significantly better than other…read moreERs and community care centers I've been to. First Visit: I had been dealing with a respiratory tract infection for almost 30 days and had already been treated by another community care center. Since I had a trip planned, I wanted to confirm whether I was still contagious. After completing my paperwork, I was called in quickly. The doctor reviewed my symptoms--fever that came and went, a bad cough, and throat discomfort. She checked my vitals, body temperature, and BP, which were all normal at that moment. Since I had already completed a round of antibiotics, she advised me to let my body fight the infection, reassuring me that I was no longer contagious. That was a relief, and I left Ally without being charged. Second Visit: After returning from my trip to California, I came back to Ally with a 103°F fever, severe body aches, extreme fatigue, and a baddd cough. This time, they ran every available test for infections and viruses, which confirmed that I had Influenza A, Influenza B, and COVID-19 and Respiratory Tract Infection. Unfortunately, since I had been sick for over a week, the doctor explained that antiviral medication wouldn't be effective. But they saw how severe my cough was, they prescribed an inhaler and cough medication to help manage my symptoms. I was charged $220 but that was in my best interest there are several other options which you can decide accordingly. What I appreciate most about Ally is that they are upfront about costs. Unlike other ERs that seem to prioritize billing over patient care, they inform you of pricing in advance, giving you the option to accept or decline services based on what's in your best interest. I honestly trust them more than my own physician at this point. I once took a friend to another ER where she tested positive for the flu. All they did was checked her vitals and BP before prescribing medication. Later she received a bill for $1,000. I was very ill at the time, so I do not have any pictures of Ally. However, I've attached a screenshot as proof of my visit.

I would not recommend going here. I went in yesterday and was told there was a 2 hour wait. The…read morelady behind the desk told me I could scan a QR code and I'd get a text when it was my turn. She also said I don't have to wait in the lobby. So I went to a coffee shop down the road to kill time. After not hearing anything from them after 2 hours, I went back to check in only to be told that there it would be another 1.5 hour wait. (I was also told there were 3 people ahead of me in line - not sure how that makes it an 1.5 hour wait!) I left and went home after that. I never got a text or call from them all night. Good luck getting an appointment!

Went in for an appt today for an earache. The doctor was very nice and everything was going…read moresmoothly until I left. It's Memorial Day, a holiday and most pharmacies are closed. I was sent to a Walgreens 6 miles away and was told that was the only one open. I get there and the pharmacy is closed. I call back to MedSpring and speak to a male who told me I was at the wrong Walgreens and sent me to another one 2 miles down the street. He then said "the address is on your paperwork" and I said what paperwork, I went to the front and asked the girl and she said the prescription was sent over and I didn't need anything else. I get to the new location (walgreens) and was told they don't have my prescription. Now I'm frustrated. I call back to MedSpring and a lady answered and told me that my profile shows they sent my prescription to a CVS?!?! Beyond annoyed. Story gets better, I call back MedSpring and they said they are sending the prescription to Walgreens. Walgreens said that the prescription was sent to cvs and since they are closed, they can't transfer the prescription to bill my insurance so I'll have to pay out of pocket.