What I wish more businesses did, was communicate. I made an appointment with AFC Urgent Care hours…read morein advance without conflict, was able to submit my medical requirements before arrival, and still arrive on time. My appointment was set for 4:30p & I was not seen for an hour+ without forthcoming communication of what the delay was for. I had to ask at least 3 times and their response was just "trying", yet I'm sure if I used that same reason as to why I was "trying" to be on time for my appointment but was an hour late, I'm sure I would've been charged for my absence. I don't appreciate my time being dismissed, especially without communication. But to address care quality once seated in a room, was fine. The staff in that regard was attentive and quick.

I sent the following email to AFCUrgent Care the day I was seen (December 16th) AND I have yet to…read morereceive a response. Figured I'd add the review to Yelp! "Good afternoon, I am writing to share my experience at your Edgewater, MD location today. While I was impressed by the professionalism and kindness of everyone I interacted with, I unfortunately received an incorrect initial diagnosis. I came in for an x-ray of my pinky finger and was initially told that there were no breaks or fractures. However, I later received a call from PA Ben confirming that a hairline fracture was detected after further review by the radiologist. I understand that medical errors can happen, but I believe it would have been beneficial to wait for the radiologist's report before providing a definitive diagnosis. Additionally, knowing about the hairline fracture, I would have appreciated the opportunity to have my finger wrapped as a precautionary measure. Despite this, I want to commend the staff for their overall care and attention. I hope this feedback can be used to improve future patient experiences. Thank you for your time and consideration." This was my experience in a nutshell. Needless to say, I won't be returning.

I didn't think it was possible to get worse than the in-office experience at Patient First--until…read moretheir "Customer Service" center called me this morning. Speaking with Kathy Frank only confirmed that this is a systemic issue. Instead of addressing the problem, I was met with an argumentative tone and told they "see 800 patients a day," as if that excuses poor communication. We're talking about a $130 bill--yet instead of clearly communicating with patients, their process appears to push accounts toward collections. That's not a one-off mistake. That's a broken system. If your credit rating matters to you be very careful this with provider. I'll be finding a better option for my family.

Nobody was there when we arrived, but there was no indication that they were closed. Per the online…read morehours they should have been open for several more hours. I called and was sent to voicemail, so left a voicemail. I received a text six minutes later that said only "Sorry not available. Try patient first on west st in Parole". Beyond the terse & unhelpful tone of this text, my voicemail stated explicitly that we had walked; we had no way of getting to another urgent care, especially not that far away. My main frustration is the absence of any indication that they were closed and their failure to pick up the phone, even to put me on hold.

CVS as a whole is taking some understandable heat over some problems in the pharmacy, but the…read moreMinute Clinic at this CVS location has done a really good job giving myself and several of my kids flu vaccines for the year. Today was especially quick and friendly. The hour does, of course, affect the speed; we were in first thing on Saturday morning and I don't think anyone was in front of us. Still, they made the effort to be both efficient and nice, and seemed quite competent. The place also looked scrupulously clean. I am very happy with the service.

Today was my 2nd visit to this minute clinic and it was fast (not so fast that we felt like we were…read moreshuffled out the door), the same Practitioner saw me both times. She was knowledgeable, nice and took care of me. Better than the one on Riva Road where I sat for an hour and 15 minutes and it wasn't that busy

Do NOT i repeat do NOT go here.Loved my provider but this new management is terrible.I just left…read morefrom there.They are now called closeknit and its a disaster.The receptionist was condescending and very bad vibes overall.I am transferring from this place.Didn't even go through with my visit today.Do Better!

I loved my provider but when they changed to close knit it has all gone downhill. The ai…read morereceptionist is terrible and they are no longer open on weekends and it's tough to even call in because the ai assistant is so stupid. My doctor is fantastic and I'm really struggling to decide to stick with her because of how terrible it has been

Says on line they take walk ins. I sat and waited never…read moreseeing anyone, I asked someone from a difficult department about walk ins and she said they don't take walk ins ever

Came here to get a flu shot vs a long wait at my Dr. office. Admittedly a bit of wait here too (30…read moremin despite no one in the area but it tells you once you sign in at the Kiosk how many in front and the wait. But once in the room (which was clean and spacious) it was fairly quick. Sarah the CRNP was lovely. She's operating the clinic by herself so keep that in mind whereas a Dr. office which otherwise is has a MA to take your information. Also, this is located in the store near cosmetics/ pharmacy. FYI: they'll bill your insurance if you have and if not you pay at the pharmacy. It's a good alternative if you have something small to treat.

Dr Christie has made a number of updates and operational changes that have improved patient…read moreappointments and follow-on care. Even constrained by the limitations imposed by the CCP Virus, his clinic is operating a much improved level than when I wrote the original review. Dr Christie remains a phenomenal GP doctor.

Dr Christie is very nice, and this rating doesn't reflect my experience with him. He was perfectly…read morefine. My gripe is with the wait times. I have been here several times and truthfully, the wait times are unacceptable even for walk in patients like myself. Prepare yourself to wait a minimum of 2 hours (on a good day). It seems as though only 1 patient is seen every hour (and that is when things are moving quickly). I don't intend to be harsh, but I really have no idea why it takes this long and don't believe I am out out of line in saying there is simply no reason for these wait times.

I almost don't want to write a review to let people know about this little secret. I know others…read moreare complaining about wait times, but we have had nothing but prompt service here at PM Pediatrics. There is an online system where you can get an appointment and maybe I've lucked out, but you can get them usually within the hour. We've been here a few times for minor issues (potential ear infections, pink eye, etc) for both of our kids. The doctors and MAs have always been nice and helpful. Yes, there is sometimes a wait but I can assure you it's much shorter than and more affordable than going to the ER. That being said, if our kids had a major need (major bleeding, broken something, etc) I would always recommend an ER especially if it's a very time sensitive issue. The decor is bright and cheery and they do a great job keeping things clean and tidy. I would definitely come back here as needed!

Great care. In and out, never missed a beat. Awesome clinicians in a great spot within Annapolis…read more Reasonable waits. Five stars.

Dr. Malta is friendly, courteous, and efficient! Every time I go for a visit, there are several…read moreother patients waiting, but no one seems to wait too long. I thought I would feel rushed in the exam room, but not at all. The most pleasant surprise is that Dr. Malta and his assistant are a good team and always help each other out. At every other practice I've been to, the doc leaves all of the admin work to the assistant. I've seen Dr. Malta answer the phones, run credit cards, call health insurance companies, and work the front desk. And he has National Geographic in the waiting room. Oh yeah, he specializes in travel medicine which is great for me as I'm always off to Guatemala, or Brazil, or Africa.

Wait times aren't bad at all. If you are a patient he is really good about seeing you the same day…read more He is an excellent doctor. :)

Dr. Freedman is an excellent doctor. He formed this practice to detangle himself from the…read morehealthcare industry and yet still provide excellent healthcare service to those in need. Essentially, you pay for the healthcare you need. This is an excellent practice for people who cannot easily afford medical insurance and are shut out of our healthcare system. For myself, I enjoy the fact that The practice is personable and accessible, and I never have a difficult time getting an appointment when I needed it. I think many more people should be considering medical practices such as evolve, yet I still do not find that many. The closest analogy is somewhere like Care first, however, Care first is less of a medical practice run by one doctor and more of a mass healthcare system. Evolve is a medical practice, with an excellent doctor, competent staff, and a pay as you go approach.

Great customer service from your doctor??? Did not think it was possible. Thank you Evolve! It has…read morebeen a such a better experience. Taking time to actually talk with me. Previously, I would spend five minutes with the doctor about of the hour and a half spent in the doctors office. Not the case here. Straight forward, friendly, and not so rushed a visit.