This moving company completely destroyed many of my most valuable and irreplaceable heirlooms, some…read morehighly valuable furniture, fine glass art, kitchen appliances, a statue, a bed and 2 couches, in addition to chipping and dinging, and scratching most of my wood furniture items. This business displayed absolute lack of professionalism.
They loaded my household into a truck with no care: they did not wrap my furniture or couches (I followed them into the truck begging them to wrap an brand new $5000 article Italian leather couch that was thrown on the floor of the box truck), they stacked 2 highly valuable Tibetan cabinets on their side with no wrapping and loaded them with boxes, completely destroying one of them, they threw a fragile antique secretariat crown and embellishments on top of the load, where they broke into pieces (some of which were never found in the truck suggesting they broke it in the warehouse) they stacked golf clubs in with heavy workout equipment, they threw kettle bells in so they rolled around and destroyed unwrapped table and cabinet legs, they pinned an I MAC between boxes with no boxing or support, they did not wrap half of my couches (the most valuable ones), they threw metal sculptures in the truck unwrapped, pinned between weights and exercise equipment, they did not tie down crates and let them float in the back of the truck, they completely destroyed my boxes, including those labeled fragile, and they concealed items they broke in their warehouse by opening a sealed box and hid half of the broken piece inside! This is only a fraction of the failures in my move by this company, but I hope this gives a strong enough illustration of the conduct of this company.
Professionally, they did not provide me with an inventory of my items when they loaded my things, a breach of Allied contract, leaving me with no way to account for what they loaded and and what was unloaded when my possessions arrived. The women who run this business are completely incompetent: they were not able to use their computer systems, access photos they requested I email them, or update contracts without using their personal emails and texts. After a 17 day delay of transporting my things, the coordinator texted me that the 3rd party truck driver did not have to follow federal trucking laws and he could drive straight through from Oregon to Colorado without rest! Moreover, It took them over 3 weeks to give me a receipt for my payment. In all of my life experiences paying professional businesses to do work for me, I have never been treated so poorly or experienced such negligence. They have made no effort to make it right, despite my requesting them to do so.