After careful thought, I thought it only appropriate to write this review.
The clothes, shoes, accessories are great! However, on 2 separate occasions, the owner needs a few lessons on "customer service" and "honesty".
The first incident happened after "watching" a pair of shoes that I really wanted; waiting for them to go on sale. I would shop every week for other items so I knew the date that the shoes were to go on sale. When the "sale date" arrived, I took the shoes to the register along with some other items and realized that the sale date had been extended (changed). When I brought this to the attention to the owner, her reply was, "I am the owner, and I would have no reason to change the date" (snippy). I just took her word being that I am not a confrontational person, paid for my other items and left the store. I was able to purchase to shoes on the "new" sale date. I continued to patronize the store because she really does have some nice things there.
Approximately 4 months later, I found another pair of really nice, gently worn desinger shoes at a great price. I immediately took the shoes and a few other things to the register to pay, and became distracted with some other items. When I returned back to the register, the owner stated, "I am so sorry, but these shoes have been incorrectly priced. These shoes are by "XYZ" (I can't remember the designer) and if the consignor knew that I sold them to you at the price that is on the tag, she would not be happy". I stood at the register thinking, "okay, that is all well and good, however, this is not my problem that the shoes were priced incorrectly. This is the 2nd time this has happened and I am sure that she is going to honor the price on the shoes (her mistake, not mine). " At this point, the owner and I had an official "stare-down", because I am just remaining quiet and expecting her to do "the right thing" to a now loyal customer. Well, needless to say, SHE DIDN'T BUDGE. She apologized again for the error but proceeded to ring in my other items. I politely paid for the items minus the shoes and left. By the time I reached the corner, I decided to go back and return the other items. When I reached the register and the owner, I explained to her that I no longer wanted the items that I had purchased because twice I had attempted to purchase something and either the date or the price "was incorrect". Here is where the lack of "customer service skills" comes into play: The owner immediately appeared agitated and told me that she "does not take returns for any reason" You have got to be kiddin' me!! I remained calm and explained to her that it has not even been 5 minutes since the transaction has taken place". She then asked me "Why don't you want the purchase?" (now displaying her lack of professionalism). I told her that because I have been in a situation twice where either the date or price was incorrect for some strange reason, I wish to no longer patronize her store". She (the owner) then practically snatched the items out of the bag, asked for my debit card, and refunded the purchase. She handed me the receipt to sign and literally walked away from the register while I was signing the receipt to rearrange shirts on the rack - leaving me there just standing and watching her apparent "temper tantrum" take place! ! UNBELIEVABLE!!! What is this world coming to ?? She audacity to be upset with me because I wanted my money back due to the way she conducts business. I understand that the consignor would not have been happy with the profit or lack thereof from the purchase of the shoes, however, is that my fault?? I totally understand, but when mistakes like that are made, there comes a time when you as the owner should pay for your own mistakes and honor the price that is placed on your merchandise.
It is so unfortunate because I really did like shopping at Mint Condition, and I understand that the economy is tough, however, don't make your customers pay by not honoring the price or date that you as the owner have ticketed on your merchandise. The way that she (owner) conducts business and her attitude is totally "CLASSLESS"! read more