After multiple instances of my clothes being ruined, it's time to write a review. The owners are…read morekind without a doubt, however, after picking up clothes yet again and not being able to wear them again, it is frustrating, especially when you consider the cost that you paid for it. The most recent pick up, my shirt shrank considerably. I've had other instances where stains (almost bleach like) on 2 pick ups that ruined the clothes. Another instance I was charged around $60+ for a coat that had stains they said they'd removed, they were unable to remove them. Given the multiple mishaps, I will look for another place to have my clothes dry cleaned. At this point it became unacceptable.

DO NOT GO HERE!!!!!!! (Broken item, tried to upcharge from original price for service, tried to…read morecharge for repair) Star Cleaners broke a button on my coat. I went back in once I realized this, the coat still having the dry cleaning tag on it with my info/order and their company hanger, and the lady said it was going to cost me money to have it repaired. She referenced company policy, so I asked where company policy was stated or displayed regarding this matter and she said "it is common sense." She then stated she "could not trust" me because I did not have history with them. Furthermore, when I first picked up this coat along with the two other sweaters, she tried to up charge me from the initially agreed upon cost to have the three items laundered. She then reverted back to the originally agreed upon price and apologized stating there was a confusion. The sweaters were returned stretched and loose fitting and the button on my coat was broken. Absolutely terrible business practice on multiple different levels. HIGHLY RECOMMEND - Saber Cleaners & Alterations. Lastly, this is the first Yelp review I have ever made so it should go to show that I took the time out of my day to hopefully WARN anyone of what to expect. Saber cleaners is my new go-to and they are fantastic, the guy has been in the business over 25 years.

Very reliable service provider. Great service and wonderful at following directions for unique…read moreclothing. Check your ticket for pickup times as they seem to stick to their schedule. They always treat my clothing well. I've never had any problems.

I've never had anything but excellent, timely and valuable experience from this spot. Check your…read moreticket for pickup times but they aren't a rip off and have done great work for me.

They called me this morning to confirm I still needed assistance with an alteration and sent a…read morefollow up message! Open communication has been GREAT and even provided a ballpark price quote! Very happy with them, and havent even brought my dress in yet! They called me this morning to confirm I still needed assistance with an alteration and sent a follow up message! Open communication has been GREAT and even provided a ballpark price quote! Very happy with them, and havent even brought my dress in yet! **CONTINUED** I am beyond impressed with this business. Long story short, my apartment complex lost my dress I ordered for my brothers wedding and I was scrambling to find a dress days before flying out to CA for my brothers wedding. I brought the dress in Friday afternoon, like 1:30/2PMish and had to bring the dress in significantly (ended up finding a dress last minute on FBMP a few sizes too big) and it was ready Tuesday evening after work! Its like it was originally made that size from the company! Beautiful work, flawless execution of this alteration. They had transparent communication around what they were gonna be doing and to say I am impressed is an UNDERSTATEMENT. I am shouting praise from the rooftops for this business and please dont keep hunting for dry cleaning/alterations.. THIS is your place!

I think this is my first Yelp review but I feel compelled to caution others before trusting Saber…read moreCleaners (C and M Custom Tailoring) with your time, money, and clothing. I dropped off 4 jackets on Friday, July 3rd for dry cleaning (with one small alteration for a hole in a jacket pocket). I was given a pickup date one week later, Friday July 10th. I arrived the following Tuesday, July 14th only to learn my items were not in the store despite the additional 4 days. After waiting for the gentleman behind the counter to place a few phone calls to locate my order, I was handed his cell phone and spoke with who I can only assume was the manager. I was told the jackets were still offsite due to one of the jackets being identified as "at risk" of being damaged, if dry cleaned. I found it inconsiderate that no one bothered to call me before making the trip to the store to learn for myself but honestly, not the end of the world. I was asked if I wanted them to dry clean it anyways and risk potential damage, or if I would instead wish for them to leave that jacket out and be given "store credit" for the dry clean purchase of that jacket. I responded clearly to please simply return the jackets - do not risk damage - and we will figure out the compensation (wasn't thrilled about having store credit pushed as the solution as I use dry cleaning services maybe once every 4-5 years and certainly would hesitate to be a return customer for this particular business given the experience so far). He agreed and told me the jackets would be available for pickup the next day. I received a call the next day, Wednesday, July 15th that my order had arrived and is ready for pickup. I returned to the store Monday, July 20th where the manager accepted my ticket, hung my jackets on the rack for me to take, and began what looked to be the steps of issuing a store credit. During that time, I instantly noticed the jacket "not dry cleaned" was in fact damaged due to significant bleeding red ink from the patches onto the white fabric. I immediately pointed this out to the manager, who quickly became defensive almost to the point of gaslighting me that I should have expected it. To be clear: I was asked directly if I wanted to assume the risk of damage and dry cleaning it after they identified the jacket as a risk. I told them clearly "no" and now I can't help but wonder if they had already damaged the item and had hoped I would have said "yes" to free them of responsibility. But I will never know for sure. I was told "We don't know it's going to do that until we do it." So is it then my mistake that I trusted their expertise to know EXACTLY that? In fact, that would seem to me to be the point of the hesitation expressed in the earlier phone call. His tone was stern, defensive, and at times aggressive or belittling. I feel confidently that he had no intention of discussing the damaged item with me had I not forced the conversation, and he would have been more than content for me to walk right out his door unknowingly. I do not own a business, but I've been a patron to many in 30+ years. I would not have returned either way but wouldn't have taken the time to write this review had any consideration to me as a customer been given. A recommendation? How about a phone call when you noticed the damage, "Hello sir. We've received your jackets back and I'm very sorry to inform you that one of the jackets was damaged in the process. While these things rarely happen, you trusted us with your valuables and we at Saber take that responsibility very seriously. Please come in so that we can look over the jacket together and come to an agreement on how we can make this right. Your business is important to us." Instead, I was met with rudeness and indifference. Saber provided a cash refund of $27 for the dry cleaning, and that's it. Sadly, the damaged item is vintage and not easily or cheaply replaceable. Two of the other three jackets appear fine, including the hole in the pocket. A third, however, wasn't cleaned to satisfaction (will share picture). I immediately took the damaged jacket next door to Jones Dry Cleaning to see if it was fixable but was unfortunately told no. There are many, many dry cleaners in the Charlotte area. I encourage any curious reader to strongly consider them over Saber.

Avoid this place! Very overpriced! I brought them 11 items and asked them prices when I dropped…read morethem off. I estimated the cost to be about $70. When I picked up the clothes, they charged me $92! Ridiculous prices! They also said one of my pants hems had ripped (odd because I had only worn them once), and they sewed them (without asking me) and then charged me! They should have checked with me before charging me, or not charged me at all. They also ruined one of my shirts because a button came off (and they did not tell me). Seriously do not go here for dry cleaning!

Nice little mom and pop cleaners. Reasonably priced, reliable, and pleasant to work with. They…read morealso do nice, efficient alterations. I've been a customer for five years.

Excellent service but they open late at times. Especially on Saturdays. That can be frustrating…read more Excellent quality.

Roaches all over the place in the waiting area. Destroyed my suit. Worst cleaners in Charlotte.read more

Extremely overpriced. I'll never patronize this establishment again. I take tablecloths to the…read morecleaners often for my employer. I've never paid over $30. I came here this time because of convenience but never again. I asked to speak with the manager and he wouldn't budge. He was a firm disposition like he was ready for an argument. The staff and ladies were pleasant but they were t in a position to speak to the price. That's okay. Yelpers know who to patronize based on our excellent reviews and this one is a pass. I'll go to Myers Park again before I come back here. I could have bought two brand new table clothes for a third of the price of having these cleaned.

I was in Charlotte for a convention and needed some things pressed as my items had gotten a little…read morewrinkled in transit. I called a day before my flight to ensure they would be able to accommodate and was assured they would. When I arrived, they were friendly and told me that they would be able to press my clothes quickly and that I could receive my items the next morning, which was my request. I was pleased that only a few hours later, I'd received a text that I could pick my things up. I did and I was pleased with the service. I will say that the cost for just having the items pressed was slightly more than I expected as I've gotten it done in New York for cheaper, but I've also paid comparable pricing. I would definitely utilize Jones Dry Cleaning again to have my clothes cleaned and/or pressed when I'm in Charlotte.

I've taken multiple kinds of clothes here for various alterations and have always been happy with…read morethe result

Took two pairs of suit pants to Viky's. One pair needed to be rehemmed because the hem had come…read moreundone, the other were brand new suit pants that never had been hemmed. I paid for the one to be rehemmed, and the other to be hemmed the exact length of the other pants. Upon getting my pants back the one pair was repaired just fine. The other pair were hemmed, but were close to 4 inches longer than the other pants they were supposed to match. When I took them back to Viky's for them to fix their mistake they denied ever working on them! Even with the receipt, they blatantly were refusing accountability. I was absolutely blown away by the complete disregard for customer service. I work in the service industry and this is an establishment that you completely should steer away from.

I purchased a top that was too big and I needed it taken in and wanted to add sleeves to the tube…read moretop. Neville was very professional and was able to create a great fit on the first try. He was reasonably priced and had my top ready BEFORE the deadline!! The location is easy to find in the Plaza next to Insomnia cookies . Highly recommend for any of your alteration needs!!.

I reached out in Yelp to find out a timeline when my daughter's prom dress could be altered. I…read moreheard back immediately and was able to go into the store that morning for a consultation. Very professional(not just with me, while waiting I observed Mr Ne-Villes and all staff). I dropped off Saturday and was promised it would be ready Thursday. It was and it was perfect. I would return here for sure. Gotta love great customer service. Thank you!