They provided excellent customer service and great pest control expertise. I'm pleased with how…read morethey helped me with my issue. I will rely on them for any future mouse/pest issues, and highly recommend them.

No one returned my call. Makes me wonder if they are still in business. If so, a return call, even…read moreif they can't do the job, seems appropriate.

We signed up for the 1 year deal. The door to door sales guy was a bit pushy but did explain…read moreeverything so we knew what we were getting into. In our experience the customer service folks and technicians have been courteous and professional. The first couple of applications seemed to go well. They said that the inside of the garage would be treated but they never did. I even asked for them to make sure they treated it on future visits but to no avail. After four treatments they still have yet to set foot in my garage. Most of the bugs seemed to be taken care of by the treatments however not the spiders. In fact, our home now seems to be a beacon for spiders. We get new cobwebs and spider activity even shortly after treatments. Our house looks like it is ready for Halloween with the amount of spiderwebs on the exterior of the house. None of our neighbors homes, and we are in a tight subdivision, have any spiderwebs at all. We had a new, strange but start to show up inside the house. I called for them to come and re-treat for it. They did so, and in a timely manner. That being said, the service technician placed small glue traps about the house. The kind you use for mice. Why they did this for bugs I am not clear on. Recently we have had vegetation around our house dying after the most recent treatment. Not sure if it is related but odd coincidence. The customer service person said that is the first they have heard of something like that happening. I called to cancel our contract and did not have any issues. Again the customer service person on the phone was professional, polite and did ask why we were cancelling. If the spiders could have been taken care of like the rest of the bugs and they completed all of the service (garage) that was promised we would stay with them. Now looking for another pest control service.

Switched to Aptive from Valor and regretted it. Started with sales person saying I had 3 days to…read morecancel and then scheduled initial service for 3 days after contract was signed - zero opportunity to cancel without penalty. Next, nice tech but starts telling me all the things they won't do, like no more bait stations in the pole barn where they are most needed. Bait stations consistently underfilled and running out before next service. Inconsistent spraying treatment depending on the tech who comes - some were good, some not so much. Substandard value for price paid. When I finally called to cancel, CSR immediately starts quoting the contract instead of helping me. Terminating as soon as I can.

Long standing repitable Co. They contacted me right away and are investigating my situation , and…read morewill get back to me asap.

DO NOT RECOMMEND. Extremely poor experience. I was experiencing pantry bugs in my apartment. They…read morewere A) deceitful about the fact that they would charge me for months in between visits and B) their workers visited twice and didn't resolve an infestation issue that I resolved myself with 30 minutes and a bottle of pest control spray bought from Home Depot. My terrible issues consisted beyond their visits. 2 days after I tried treating it myself with a cheap spray, the issue was gone. I could have saved 500-800 by hot calling Orkin. Avoid, avoid, avoid!

I highly recommend this pest control company nearby they do a great job and are always available…read moreday or night to answer your calls and help with anything Bug related !

From the owner: In the heart of Minneapolis, where urban life meets nature's challenges, Bancroft Pest Control…read morestands as a guardian of peaceful homes and businesses. Since 2008, they've woven a tapestry of protection against unwanted visitors, from persistent ants to clever rodents, using eco-friendly solutions that respect both environment and effectiveness. Their skilled technicians move like silent warriors through Minneapolis neighborhoods, armed with state-of-the-art pest control equipment and decades of collective experience. Each day brings new stories of triumph over household invaders, as Cody and his team transform pest-troubled properties into sanctuaries of comfort. Whether it's implementing preventive measures against seasonal pests or responding to urgent midnight calls about raccoon visitors, Bancroft's dedication to customer satisfaction shines through in every inspection, treatment, and follow-up. Their holistic approach to pest management has earned them a reputation as Minneapolis's most trusted pest control experts, making them the go-to choice for both residential and commercial clients seeking lasting peace of mind.

The associate Alex was very thorough and most helpful in finding…read more other potential problems, (wood rot) He did a throughout inspection in a very honest and professional way. Very knowledgeable and trustworthy. He was really good and went beyond his duty about tips and recommendations.

Had a technician named Kurt come out today. I told him as soon as he got inside that he could not…read morespray in the living room because of my fish. I told him several times and I put down a line of tape where he shouldn't cross. Took my dog outside and he came back out ten minutes later and told me he'd sprayed in the living room. Now I have to wait another 45 to find out if he killed all my fish. If you hire this company, you apparently have to babysit them like toddlers because they can't handle simple instructions.

Joseph has helped me with my mice problem! I reached out to…read morehim, and he came out the first day for an inspection. Joseph created a detailed solution for my issue and I saw immediate results. He goes beyond the work that a lot of big name pest control companies offer. I felt immediately secured because Joseph took his time really inspecting things on each visit. Another positive is that he's very responsive. Every time I call him he answers or calls right back. I felt so supported and not a lone during this process cause Joseph was always just a phone call away. You can't beat that type of service and generosity. Plus, he's affordable, so you're really getting more bang for your buck! He's truly a pleasure to work with, and I will use him for all my pest control needs.

Xeng is amazing and very knowledgeable! He was able to answer all of my questions and is very…read morethorough. I had some wasps nest pop up that I didn't know about when scheduling and he was able to take care of all 3 that same day no problem! Absolutely love the solution he uses because all of our problems are gone and stay away for months!

They did a fantastic job with the mouse issue we had in our basement. They found all the holes and…read morethen came back out a few weeks later to check in. Reasonably priced and friendly service, definitely recommend!

We used this service this summer after wasps kept infesting areas outside, we realized they were in…read moreour foundation! Our futile attempts at getting rid of them became too much so we go the professionals involved and it was so easy and affordable. We haven't had any issues since but if we do we know how to contact!