Mr. Minkner's business is owned and operated by him and his wife. He did solid work, which is the only reason why I'm giving two stars and not one. A couple of snafus arose during the job and it took longer than expected (which we were fine with), but there was never any conversation about additional costs. When we went in to settle our bill, we were expecting to have to pay an additional hundred or so. So when we were told that we owed AN ADDITIONAL $1000 (above and beyond our original quote), we were more than just a little upset. $1000 is NOT pocket change for us. When we asked to see the invoice, his wife was extremely unorganized, pulling out five different pieces of paper with notes scribbled here and there, plus a binder with more notes written on multiple pages. She stated that her "system" made sense to her and that she would have a hard time explaining it to us. As a customer, I expect you to explain and show me where any additional costs came from...especially when there is such a drastic discrepancy and neither the plumber nor his wife made any mention of additional costs during the course of the job. If we had been informed ahead of time, we would have been able to prepare financially for such a huge hit. Their behavior turned out to be beyond unprofessional and after arguing with a brick wall, we decided to pay the bill and be done with them. We will NEVER utilize their services again. read more