We were having a high level of humidity, so we thought our A/C was the culprit. Theodore and Jose…read morecame out, and spent a great deal to diagnose the problem. Turns out, it wasn't the A/C, but it was the insulation in the attic. They checked the refrigerant level and thermostat, and they even crawled in the attic in this heat. Remarkably, they did all this spending over 2 hours without any charge. Although I am thankful that A/C does not need any repair, I feel really bad for Theodore and Jose who had to do the work for free. I love and appreciate their honesty and hard work. We will definitely hire them for any HVAC work in the future! Thank you, Theodore and Jose!

HIGHLY RECOMMEND! Theo and Jose installed a 3 zone mini splits system in my condo, and they did an…read moreamazing job. They completed the job in the time frame that was provided (arrived early which I appreciate), with attention to detail and so much care for our home and belongings. I appreciate how clean they were throughout the process and how thorough their clean up was. Theo was super communicative from the start and gave us a very fair quote. A big shout to Theo and Jose for the great work!

The service tech, Jonathan, was great. He was professional and mindful of my wife's idiosyncrasies…read moreabout the house. He did a great job cleaning and servicing the mini-split we have in the bedroom. I couldn't be happier with Jonathan. I knew that the system needed to be recharged with coolant. That part of the price was not disclosed in advance, and it was quite pricey - $120 a pound. But it needed to be done and we wanted the bedroom a/c to work. So there it is. Jonathan was open about the cost when he concluded the system needed recharging. The reasons for rating are both the hidden cost of the coolant and a couple of issues with scheduling on Yelp. But the overall experience was very good, mostly because of Jonathan.

Needed someone asap and they delivered.. I've used them twice for same project and considering a…read more3rd time...AC drain pan and unclogging lines...

Another satisfied customer! My AC went out and I desperately wanted to get it back up and running…read morebefore the next heat wave came. I requested a rate and Kyle got back to me within 5 minutes! I missed his call and gave him a call back and he was so easy to talk to. We set the appointment for the following morning. The next day, Juan showed up and was very helpful. He explained to me what my issue was in plain and simple terms. I really appreciated that because I have zero knowledge of HVAC stuff. He was done in less than an hour. AC is running on point Would give 10 stars. I live in Lakewood and I love supporting local businesses that do a great job. I will definitely recommend Air Time to anyone looking for awesome service. Thanks again, Carlo

Charged my parents for 1 year maintenance plan after initial service to ac. They never showed up…read moreor returned calls for 2 follow up maintenance for prepared service plan. My mother told me after the fact, but I have little respect for companies that take advantage of senior citizens.

Our A/C stopped working during this horrible heat wave, and after calling 11 different HVAC…read morecompanies, this was the only company that was able to get me scheduled the soonest. They originally booked me for Saturday but told me they would call if an earlier appointment became available. To my surprise, they contacted me the very next day because of a cancellation. Our technician, Fabian, was outstanding. He was extremely knowledgeable, professional, and thorough. He took the time to explain what was causing the issue and also educated us on the importance of routine A/C maintenance to help prevent future problems. I really appreciated that he answered all of our questions without making us feel rushed. The entire experience, from scheduling to the repair, was excellent. It's hard to find a company that's responsive, honest, and reliable, but this one exceeded our expectations. We will definitely continue using them for all of our future heating and air conditioning needs. Highly recommend!

Extremely disappointed with Southwest HVAC…read more I called Southwest HVAC in April to have my AC serviced before summer because I have a newborn at home and wanted to make sure our system was reliable before the hot weather hit. I specifically took the initiative to have the unit maintained ahead of time because keeping my family comfortable and safe was a priority. During that visit, Southwest HVAC charged me $1,000 for a capacitor and a hard-start kit. I thought the price was extremely high, but I agreed to pay it because I trusted that I was paying for professional service and, more importantly, peace of mind that my AC would be ready for the summer. Fast-forward ONLY FIVE MONTHS and my AC won't even turn on. Naturally, I called Southwest HVAC expecting them to stand behind the work they had performed just five months earlier. Instead, I was told I would have to pay another $100 diagnostic fee just for them to come out and look at the system. That's what I find completely unacceptable. You charged me $1,000 to service and repair my AC, and less than five months later the system isn't even turning on--and your response is essentially, "Pay us another $100 and we'll take a look." If you are going to charge customers premium prices for HVAC work, I expect a reasonable level of accountability when the equipment fails shortly after you serviced it. I shouldn't have to pay another fee simply to find out whether the work I already paid you $1,000 for was done properly or whether the components you installed have failed. The timing is especially frustrating because I specifically had this work done BEFORE summer precisely so I wouldn't end up in this situation. I have a newborn in the house, and now I'm dealing with a non-functioning AC in the middle of summer after paying this company $1,000 for service only five months ago. $1,000 in April. AC completely dead in September. Another $100 just to get someone to diagnose it. That is not what I consider good customer service, and it certainly isn't what I expected when I paid Southwest HVAC to service my system. I would strongly recommend getting a second opinion and comparing prices before giving this company your business. Based on my experience, I am extremely dissatisfied with both the service and the way they handled the situation afterward.

Had EM out in July to look at my AC system, as it wasn't cooling down efficiently/properly…read more (Has not been pretty with the Edison bill let me tell you.) EM, Edgar Martinez, provided Good communication, good response time, was very personable and I didn't feel rushed, or pressured. Mr Martinez was responsive, provided good communication via text and phone, was on time, prompt, had tools & was efficient with time. Was also considerate, to keep house clean with shoe covers. "A true professional." I didn't feel rushed, and he was very knowledgeable about my AC system setup and what he recommended; I would say he is a hard worker, as it was hot and he didn't rush, or cut corners; very professional and personable; just felt like "good business." I definitely recommend a phone call and/or home, or office/business visit, to see what EM can do for you. Thank you & Good Luck.

First time customer. Service requested for routine tune up. Edgar found an issue and diagnosed the…read moreproblem quickly. Very professional. Explained each scenario with easy to understand analogies for us who don't know HVAC. He willingly shared his knowledge and I value the time he took to answer any questions. Quickly made repairs and offered alternative solutions to keep the system running as long as possible. Up and running in 1 hour. Great value. Highly recommend this business.

Outstanding. Top-tier contractor. I hired Shalom Hearing &…read moreAir to install a brand new heating and air-conditioning unit for entire home of above 1500 ft.² back in 2019. We've loved having central air every single second today nearly 7 years later I needed to have the coolant line and some gas lines moved about 4 feet over pr because we're doing a remodel. The technician Malachi came out and after doing some EXCELLENT work, he told me that he was the one that originally ran everything seven years ago and then he's been working there for 20 years. I don't know how you can do any better than that. EXCELLENT craftsmanship competitive prices what more can ask for??!! Thanks Jose!!!

Orlando from Shalom HVAC was excellent from start to finish. After we moved into our new home, he…read morecame out and did a thorough assessment of our HVAC system, which had several issues: asbestos insulation, leaky and crushed ducts, an undersized 2.5-ton condenser, and an aging furnace. He clearly explained what was going on and laid out multiple options, including just replacing the ductwork or doing a full system install. What stood out was how honest and non-pushy he was. He took the time to educate me and let me make the decision without any pressure. I initially leaned toward just replacing the ducts, but ultimately chose a full system replacement for long-term reliability and peace of mind. Orlando and his crew worked hard and were very professional throughout the install. They walked me through the new system, explained each component, answered all my questions, and made sure everything was running properly end to end. They also corrected issues with the previous condensate line, handled permits, and were flexible with financing options. Overall, a great experience. I would highly recommend Orlando and Shalom HVAC.

Daniel at Service All Stars did an outstanding job on our HVAC installation. From start to finish,…read morehe was professional, knowledgeable, and easy to work with. He took the time to explain everything, answered all of my questions, and made sure the job was done right. On top of that, he gave us a great price and never made us feel pressured. It's rare to find someone who combines quality work, honesty, and great customer service the way Daniel does. I couldn't be happier with the experience and would 100% recommend Daniel and Service All Stars to anyone looking for HVAC work.

I've waited awhile to post this review because I wanted to be sure all my documentation was in…read moreorder. My Ac unit went out and we had received a flyer or text about a discounted service inspection so I thought great! Let's get the ac checked out. A service tech came out said there was a leak in the line. They said we can have you blowing cold air today. We asked repeatedly "will it be "repaired". With the assurance of it "will be blowing cold air tonight". They also stated in order to fix the AC they needed to clean the ducts. We really did not want our ducts cleaned but they were insistent that they needed to clean the ducts, for the AC to work properly and the price they charged to clean and fix the issue was $5437. They injected a type of flex seal into the line to seal a tiny leak and recharged our cooling system as well as cleaned the ducts. AC worked great for 3 days and then it started short cycling and would not blow anymore. I called and they came out and they told us we needed a new unit and the price would be roughly $20,000. Then they stated that the pressures were off due to the fact that the duct was crushed. Yes you read that correctly they cleaned crushed ducts on an AC unit that wasn't working. Of course at the time they did not tell us that our ac ducts were crushed they did not share that info with us until they came back to look at the AC because it wasn't working. They refused to troubleshoot the system that they broke and insisted we needed a new unit, a unit that had been working fine previously. I was very adamant that there was no issues with the system other than the leak and that the repair they had done something that had to impact the working of the AC and that I did not need a new unit. They refused to troubleshoot the system that they broke. Did they break it yes. I called multiple AC repair companies to come out and look at the unit they all told me the same thing that I needed a new system. I finally found an independent contractor that came out and actually listened to the problem he diagnosed it within minutes he took pressure readings and the input was double the pressure that the output should have been, not to mention that there was DOUBLE the amount of coolant in the system that there should have been, to him he said that indicated that there was a clog in the line and he was 99% certain that it was a valve. He said he was going to take our non-working unit apart I said that was fine it doesn't work anyways LOL. So he took the line apart, took out the valve in sure enough that was the issue it was clogged. He replaced the TXV (valve) and our ac has been working fine since then. So there you have it service all stars came out broke our system charged us $5,500 including cleaning ducts that were crushed (we won't mention that they are the dryer vent type ducts that everyone recommends not to clean) and then refused to diagnose the system that they broke so if you want to use these guys I just want to give you a fair warning.

THREE YEAR UPDATE: Everything with Ric's new heat pump installation for our home is still working…read moreperfectly three years later. We've had zero issues. I had contacted 5+ other reputable HVAC companies for walkthroughs, quotes and Ric worked with us to provide the best price and rebate structure. His team was excellent to work with and made sure our installation went smoothly. I've recommended Ric's team to several others and will continue to do so without hesitation.

Justin was great to work with from meeting him the first time all the way to the end. Actually the…read moreentire crew couldn't have been nicer. They did a great job installing a new furnace, AC and new ductwork. The prices were very competitive as well!!