negative! They treat you horrible. Will never go back! Horrible service and nails are not good. wanted round and she made them square and would not listen. DO NOT RECOMMEND! read more

Very rude and unprofessional staff. Kept rudely moving my hand and complaining the way I was holding my hand. Will not be going back! Women comes off very moody and angry. read more

Made pedi appt for myself, my daughter and a friend. Arrived on time my friend was already soaking, they told me to come on, when my daughter attempted to sit with her 2 yr old in her lap, the man was extremely rude...NO, NO, then he moved her stroller with 2 month old baby and just shoved it towards door. My daughter said never mind and sat and waited. The rude man did my pedi, no soak and he started trimming, etc.. I said I need to soak for at least 10 min before he started...he said "NO THIS HOW WE FI IT!" He cut one nail into the quick and cut and made me bleed as he cut dry cuticles!! The total pedi was 20 min and I sat under dryer for 30 waiting for my friend who's pedi was almost an hour! To ad insult to injury I paid $30 for pedi and nail polish was coming off by the time I got home! No other patrons were in salon while we were there. I WILL NEVER GO BACK TO THIS RUDE, HOSTILE SALON!!!! read more

We are new today and called to have on Friday at 4:00 a pedicure for daughter and mother. The nail spa said come now. We were already outside. When we came in, we were obviously the last accepted customers. The two spa ladies, not engaging with us until we finished and paid. Will never recommend or go back. read more

I've tried to " like" this place mainly because it is convenient. I walked out tonight so disappointed. They don't speak much to you , they are greedy and downright rude. I went two weeks ago and used a gift certificate. $200) It had apparently expired by two days. ( 6 months ) They did take it but got very upset when I gave them a $15 dollar tip ( $55 dollar bill ) on the gift certificate. They wanted CASH ONLY.. umm sorry money is money. (Thinking to myself... I have to pay taxes on my " bonuses, why shouldn't you ??) I walked in tonight and Kevin the guy there asked ( as he was doing my nails) that if I brought my gift certificate from last time as money was still remaining that they would not take it and shouldn't have taken it last time. He said it was expired and the lady that did my nails last time got in trouble for taking it. How GREEDY can a business be ?!!!! You got $200 from my mother in law for this gift certificate. Also , as I was getting my nails done , I noticed that people leaving were getting little Christmas bags from Kevin as they paid. Now I'm sure it was not much but it made me feel even more of an idiot and unwelcomed when he didn't offer me one . I paid cash for my nails , even gave him a tip , threw my $200 gift certificate in the trash when I got him and will never return. read more

extremley rude and 3 of them yelled at me when I pointed out my toe and finger nail colors were different colors. rather than trying to help rectify a simple mistake they proceeded to berate me for not communicating and then abruptly ended my manicure. I was upset and extremely embarrassed at been yelled at in the shop and they kept going on at me even after I asked them to stop yelling at me. I will NOT be returning - I don't understand how such a simple issue was blown up to such proportions. very rude, inconsiderate and not worth dealing with. read more

My manicure was fine but the lady was rude. I'm not saying she was subdued and quiet, no, she was mad and annoyed.So unpleasant feeling like you're the biggest inconvenience to someone's day. And no had massage at the end, not sure when that stopped being a thing read more

If i could give negative stars I would. I visited this place based off of reviews and they were very wrong. I am not from SML and was there visiting my friend and her family. We got there and was attended to quickly. I told the worker right away that I have gel polish on my toes. She said no problem. I wasn't paying much attention to what she was doing at first until I noticed she was being kinda rough on my toes. I then noticed she was using what looked like a freaking knife to slice away the polish off my toes. Unfortunately I noticed too late and she literally cut half my toenail off and I was bleeding. The owner came over and said something to her in their language and handed her a drill to finish. I was already injured and bleeding and I said to her that my foot was bleeding she said I know and shoved my foot back in the water. She then took my foot out and before I knew it she was dabbing GLUE on my toenail to put it back and I said did you just glue my nail back together, she didn't respond. She then got some green stuff I'm assuming it was antibacterial or something and put it on there. It burned like hell. I said OMG that hurts and burns and she said I know and again put my foot in the water. I have never in my life had someone slice off polish. She then tried to tell me that it was my fault because my toenail was cracked and she didn't know because of the polish I had and when she "pulled" it ripped. No ma'am you sliced me. I have a video of her doing this after she had already injured me she tried to continue slicing. If you don't want to lose a toe I do not recommend going here and if you do go insist that they soak off your gel polish and not slice it off. read more

Mimi Nails and Spa - Her using the knife thing to slice my polish after she had already cut me and I was bleeding already. - Nail Salons Near Me - Moneta, Virginia

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Guy who started to do my nails had no idea what he was doing. He didn't listen to what I wanted and insisted on doing what he wanted with my nails despite my protest. He eventually became upset and told me that he wasn't going to work with me (same guy from the description of the other 1 star review here). His boss came by to see what was going on. The guy tried to tell me to leave with acrylics glued on my fingers and refused to take them off, I said he needed to take him off. His boss told him to take the acrylics off me. He took it off and went to the back. I told the owner that that guy's attitude was going to lose her a lot of business. She was complacent and didn't try to make things right. Take this comment as you will Read their google review from other customers too read more

Recommend highly. They do a great job. Be prepared for a wait if you walk in, especially during the summer hours. Very clean and it appears that all their tools are sanitized. Pedicure chairs are amazing. read more

Wonderful place! Attention to detail, very focused on you. They don't chat among themselves and do not get in a hurry. Very pleasant atmosphere. The chairs are the BEST!! read more

Mimi Nails and Spa - Nail Salons Near Me - Moneta, Virginia

I just had my first manicure here today and was very happy with the experience. The staff was friendly, and the service was perfect. I just got back to the U.S after 3 years in South Korea, and I know what right looks like. I will visit this place every 2 weeks. Robert Evans read more

Update on review. I called to make appointment and man answered. I could not understand his accent and what he was saying. I didn't know what time my manicurist could work me in or if she was at the shop today. I kept asking since I could not understand him and he got extremely rude. Poor customer service so I got my nails done elsewhere today. Plus I was not thanked on my last visit. My manicurist is good. But man was rude. He needs to learn better English. read more

Very good service! They do not chat to each other in their own language in front of you which I always find very rude. I have also had my eyebrows waxed there and my legs. Nice people, reasonable prices. read more

This was the worst quality manicure and worst customer service I have ever experienced. I went in for a relaxing gel mani and pedicure while visiting SML with a friend. I noticed that the polish looked clumpy on my nails after the first coat and asked if it was ok. The technician continued anyways. After they did not get any better after the second coat, I asked again and she told me it was the color I chose (1. I have had several white polish manicures and 2. If the color is bad, why would you continue to give me a terrible manicure). A second technician came to try to fix it and managed to her one hand looking decent, but by now I had several coats and feared it would peel/chip easily (which it did less than 24 hours later). Two of my nails on the other hand still looked terrible and clumpy after he "fixed" them. By this point I had been at the salon for 2 hours and just wanted to leave and continue my vacation. Even tho it was a visible mess, they reused to offer me even a discount on the service and said I would have to sit there and take it off or pay full price. I didn't want to waste another hour sitting there getting the polish off that they messed up and cut into my vacation time, so I was forced to pay full price for a terrible manicure. I can't believe that anyone would feel ok charging full price for such a horrendous job. See pics. First is right after the manicure and the second is the very next day. Do not go here, terrible quality and terrible customer service. read more

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This is a great place for a pedicure! I've been here twice while visiting family that lives in the area. $23 got me a relaxing massage chair, a thorough pedicure, and a great nail polish application (still looking 100% perfect 4 days later). The place is very clean (a must) and staff are very friendly. I will definitely be back on my next visit. read more

My daughter and I were able to book our pedicures last minute and have them at the same time. We didn't wait too long. The pedicure was very nice and a good value for the price. I would return again. read more

I have been using Mimi since I have moved to Smith Mountain Lake and am most pleased with the results. She even warned me about keeping the acrillic and gel polish on as I was going in for surgery in the next few days. Sorry that some people did not enjoy the experience as much as I did - however, I always use Mimi. I did notice that some of the technician turned around to watch the soap opera as they were in the middle of doing nails. That bothered me greatly. read more

First visit. Clean Place. Nail Tech not to friendly....great job on pedi/medi. Ok for a last resort. Would try again. Nail Techs should remember people like a friendly atmosphere. Would recommend. read more

I went for a lengthy foot massage to help with severe heel and foot pain. It helped more than I expected. Wonderful results.

We had an appointment and they kept us waiting over half an hour. On top of that , there was no where to sit in the waiting area. Unprofessional and rude staff talks on their cell phones and there are bugs in the lights. Dirty and grimy feel. read more

I,d like very much to speak to the owner or manager before writing a review. Had a bad experience today that upset me. Please send me an email as how to reach them sincerely virginiagirl23602@yahoo.com read more

All of the nail techs pay attention to details and do not huff and puff if I show them a design on Pinterest. They also don't charge an arm and leg for regular gel nails or the designs I throw at them to recreate! I highly recommend Mimi's!!! read more

Very sad to see a nice place go downhill. Definitely don't go while The Bold and Beautiful is playing! The last 2 times I was not pleased so this time I called about my nails. They were half painted and the polish gummed up and peeled off I got them done on a Monday called on Tuesday then when I went in to show them she yelled I don't want to talk because I had the polish on to long. 1 day really? I go to get a mani- pedi to relax. No massage didn't cut my cuticles to interested on what was on TV. Very very disappointed that they didn't even try to rectify the problem and upset in the manner they talked down to me. I wasn't asking for money back just wanted some pretty nails for a tired mommy! Don't waste your money if you are getting your real nails done they will destroy them. read more