I gladly drive all the way from Palo Alto to Milpitas Children's Dentistry because the care my son receives here is absolutely worth it! We originally came for a second opinion after another provider recommended removing my son's chipped/broken teeth when he was only 2 years old. I was devastated. Dr. Richard recommended leaving them alone unless they caused pain, and with routine checkups and cleanings, my son was able to keep his teeth for almost TWO more years! Recently, a small hole developed in one tooth and we ultimately decided to have it removed. I was honestly more nervous than my son after reading horror stories online. The staff reassured me it would be quick and easy--and they were right! Laughing gas, numbing gel, a few injections, and before I knew it, Dr. Richard was already wiggling the tooth out. Meanwhile, my son was doing his little "wiggle dance" throughout the appointment! They are always welcoming, patient, supportive, and never make me feel pressured into treatment. Hands down, the best experience a mom could ask for when it comes to her child's dental care. The drive from Palo Alto is absolutely worth the peace of mind knowing my little guy is in great hands! read more

Milpitas Children’s Dentistry - Thumbs up during injections. - Pediatric Dentists Near Me - Milpitas, California

Honest Experience We've been coming here for some time now, and unfortunately, I've noticed that the doctor's attention to detail and thoroughness just aren't where I'd expect them to be, especially when it comes to my children's dental care. For example, the doctor frequently reminds my kids about the importance of brushing their teeth, but during their own cleaning, I noticed that their teeth were brushed for maybe 5-10 seconds. That really concerned me because I expect a professional cleaning to be much more thorough than what we experienced. The office itself is very welcoming and kid-friendly, which is one of the reasons I continued coming back. (Which is why I gave a couple stars) However, at this point, I would rather take my children somewhere that prioritizes a more detailed and thorough cleaning. Unfortunately, we will not be returning, and based on our experience, I've also shared my concerns with family and friends. I truly hope they take this feedback seriously and improve their level of care. read more

Dr. Richard and his staff are sooo nice! This was my son's first dentist appointment. He is 15 months old. The entire office was sooo cute and definitely catered to kids. They were extremely welcoming, everything was clean and organized. Dr. Richard did a great job explaining and breaking down dental care for us as first time parents and made us feel at ease. My son even got a little prize from the prize tower at the end which he loved! Super thankful to have found this place. Thanks Dr. Richard! read more

I do not recommend this dentist. My son had went to this dentist since he was 1 year old and every 6 months after. He started developing a cavity between his two front teeth at age 3 and I informed the dentist sent photos & also booked an appointment to get it checked out asap. The Dentist said it was a cavity and to keep an eye on it pretty much is all he could do. He didn't recommend filling it since he was only 3 years old I believe he said we could wait until he's older. Fast forward 6 month the cavity got bigger & started spreading to other teeth! Brought him back for his normal 6 month check up and he said again nothing he can do since he's so young. Didn't offer or recommend anything basically said wait it out. We kept getting no real solution. That same week I took matters into my own hands and sourced two different dentist (out of pocket pay since we already did out 6 month cleaning) Both new dentist gave me a laundry list of all the work that needs to be done on my son. Almost 3k worth of work 6 fillings 3 baby root canals!!! Milpitas dentistry never mentioned all this extra stuff that both of my new dentist seen! He only mentioned the 2-3 cavities I brought up to him, I was so annoyed like how did they not see all of this?? Blows my mind that we payed this dentist $300 a visit for cleanings and all they ever did was brush his teeth and not even point out all of these cavities and just let them get bigger. I'm only writing this post because I found them on YELP so I don't want another person to have this experience. read more

Best Pediatric Dentist Around! We've been coming here for a few years now after trying several other pediatric dentists, and I can confidently say this has been the best experience by far. The dentist is incredibly patient and has a real gift for making kids feel comfortable--and even have fun--during their visits. We also really appreciate that there's never any pressure on parents when it comes to making decisions about procedures. Every member of the staff is friendly, kind, and helpful, and the office is always spotless. We're so grateful to have found this place. We won't be going anywhere else! read more

My daughter had fillings n a pulpotomy (root canal on baby teeth) done today. The procedure went well. Dr Duong is knowledgeable n the assistant is friendly . Definitely a plus when the office is clean and well kept with lots of new technology . Highly recommend this place . read more

We found this office on yelp & based on reviews we decided to schedule, & we are so happy we chose them as our children's dentist. We were greeted with smiles & hellos from everyone in the office as we walked in. For it being my 3 yr olds first visit we knew not to expect too much... however, the dentist & his assistants did such a wonderful job at being patient, they were able to complete all procedures on her. You can definitely tell they are highly experienced in caring for young children & making them feel comfortable is certainly a priority to them. They answered all of our questions thoroughly & went above & beyond to make the kids have a good overall experience. All 3 of my kids walked out with smiles, & so did we knowing we have found an amazing dentist office for our children. Plus the way the office is decorated is truly what sold us from the beginning due to us being crazy Disney fanatics. Highly, highly recommend! read more

Kids are especially vulnerable to ionizing radiation and x-rays should be used judiciously. However, this dentist will push overly frequent x-rays and will refuse to inspect your kid's teeth without an x-ray -- he won't even take a visual look at it. Still you get billed like $150 for the 5-minute cleaning by his helper. Waste of a visit. read more

Excellent dentist! My kids (one is neurodivergent) have been going there for years and Dr. Duong has been taking care of them very well. From tooth extraction to cleaning, he was able to get them done smoothly. He extracted my son's 2 baby teeth today and he came back with little pain. The visits have been very enjoyable. Beautiful and fun decorated office with lots of things to see and watch so the kids can get distracted while he does his job. Thank you, Dr. Duong! read more

Milpitas Children’s Dentistry - 2 teeth got removed. Easy peasy no pain! - Pediatric Dentists Near Me - Milpitas, California

My daughter loves coming here! Staff and dentists are great and explained everything to her because it helps kids to know what things are and what to expect. I appreciate the care and thought that went into designing this magical place, and the overall experience (including nice prizes!) so that kids can feel comfortable and even excited. Would definitely recommend! read more

Loved this place when my children went here. Everyone was so nice and very welcoming. Both my kids were nervous about visiting the dentist at first, but they were at ease when the staff interacted with them. Bonus for the prize castle after their visit! read more

Loved the whole experience! Dr. Richard is super chill which was great for my kids' first time to the dentist. Even though they were scared at the beginning they quickly warmed up with all the office perks: child friendly decor, movies to watch during their exam and treatment! They did great and the whole team at Milpitas Children's Dentistry was great too! Dr. Richard is super thorough too! He took lots of time to help us get comfortable. We didn't feel rushed. He took time to show us our X-rays, close up pictures of the teeth to show us each cavity and explained everything! Highly recommend!! read more

If Disneyland branched out and opened a pediatric dentistry, this is how it would look. Minus the Disney characters working the office. They have several rooms with different themes. The staff inform you upfront of the services they'll perform that day, reviewing the insurance coverages, costs and deductible if any on a tablet. You get to see first hand the transparency of the transaction so nothing will come as a surprise. As you open the door, the kids are greeted with a whimsical prize tower that they can scope while they wait for their teeth cleaning. Along with a prize souvenir, they get a toothbrush, floss and toothpaste after their visit. The office is very sanitary and practice good hand hygiene. Even before the kids choose their prize, they are given a pump of sanitizer to peruse thru the goodies. Dr. Duong has a gentle bedside manner which makes the experience pleasant every time. It's also a great addition that they have a TV screen on the ceiling and headphones to distract the children. His approach is usually noninvasive and would only recommend what is necessary. For routine cleanup from check-in to check-out was probably 20-25 min. Great for a busy parent. read more

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My kid's dentist were no longer accepting Delta PPO, so we had to find a new dentist around the area. We were glad to find this place. Per Dr. Duong, there are one of the few in the area still accepting Delta PPO. This place is situated in a quiet small business plaza, in the same building as a one of the banks in he area. When we walked into the building, it had some sort bad smell, however, as soon as we walked into the dental office, it disappeared. I'm glad the dental office had good ventilation system because we were all worried. The dental office was nicely decorated with cartoons paintings throughout the walls of the office. It looks clean. Staff was friendly. Dr. Duong was professional and doesn't push for unnecessary procedures to be done. I brought my kids for exam and cleaning for the first time here. Dr. Duong found that both kids stayed having a minor cavity. However, he explained that since there are just starting and those are baby tooth, they will eventually fall off within the next few months, it wasn't necessary to do anything at this time unless things get worst with next cleaning. I love seeing ethical healthcare professionals since it's harder to find nowadays. Will come back in 6 months for another cleaning. read more

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Great practice for children! We love Dr. Richard and his staff. My family and I moved here 2.5 years ago and began seeing Dr. Richard in the Fall of 2021! I have three children, and they all love Dr. Richard and his staff. We are so thankful for their kindness, patience with children, and the space they provide to make their patients feel safe! Aside from the quality care we receive, the place is lively, adventurous, and fun! From the moment you walk into their suite, the place lights up with a kids-friendly design: clouds hang from the ceiling, and a castle of prizes awaits post-care. They have several rooms, each with a fairy tale theme. TVs are provided above every chair to distract kids from dental hygiene work!! We love this small office and will continue to drive across town (Willow Glen) for our cleanings because, yes, we love this place that much! Thank you, Milpitas Children's Dentistry, for all your hard work! read more

Very kids friendly dental office. Beautiful, vibrant colorful wall painting. Upstairs of a bank. About two years ago, my daughter had a toothache , I was not able to find an appointment for her at several dental offices, luckily I called and they did their best to squeeze her in. Totally, it was a root canal and my lil girl was treated. The entire Staff and the dentist is so caring and nice to both of my lil kids. One thing I really like is the dentist actually review patient files prior to seeing them. I have brought the kids to other place before and they did not , you'll be surprise. We have been going here every six months or even quite often than that , for their yearly cleanings and removing baby teeth. Bonus: there is a big castle-shelf that kids can get toy after their treatment, something for them to look forward to when visiting a dentist lol. read more

Milpitas Children’s Dentistry - Getting her tooth out - Pediatric Dentists Near Me - Milpitas, California

Milpitas Children's Dentistry is very welcoming and made my son's first dentist visit a comfortable experience. Doctor was very friendly and seemed very knowledgeable. We will continue to try them out. read more

For a 6 yr old who was very anxious and nervous about going to the dentist for the 1st time, now he can't wait for his next appointment, says a lot. When we first arrived into the office, the decors of office was very welcoming as if we entered a kids storybook /Disneyland. We were greeted by Dr. Duong and his staff. Filled out some paperwork, signed "consent of treatment" and was asked if we had any questions or concerns. Once we were in the exam room, Dr.Duong and his assistant were very calm and professional especially while taking the X-rays. They explained every step/equipment/reviewed the X-ray to my son (and myself) and whenever possible let him feel/hold the equipments used. They let him participate in his care by holding the suction. Once done, my son got to pick a prize from the prize tower, not just 1 but 2! ( I guess because he had no cavities .) Overall: was very impressed by their Knowledge, and professionalism. Staff were friendly and courteous. Great customer service! Only issue I found, was the initiation paperwork online, which needed to be filled out prior to the first appointment. I felt there was so many repetitions online and when we came in, a similar form was given other than the Consent for treatment (which I know is required with every visit). As I'm writing this review, I realized that after I completed the paperwork online, I don't think there was an option to review/save a pdf file. Maybe at the first appt, a quick review of the forms that was filled out online be presented just in case there are corrections to be made. COVID-19 safety: When appt is made, a 1hr is blocked for your visit, so no other patients are present in the waiting room. Covid-19 questionnaire is sent to your smartphone to be completed at arrival and a Temperature check on child and parent/guardian. Hand gels are provided. Auxiliary Staff are masked, MD and assistant are masked and face shields are worn read more

Stopped in and this place is so cute! Met Dr and he has great bedside manners and very knowledgeable. Looking like my new dental office for my kids read more

They take such great care with kids. They are patient with kids who are nervous and speak to them calm to make the experience good. My son needed a cavity filled and he never knew what exactly was happening... he was calm and watched Bluey the whole time. read more

This place is really fun not just for kids but also for parents. the doctor and the staff were really accommodating. Esp the doc is very informative and approachable. I loved how they have overhead tvs for keeping the children entertained while their teeth were being cleaned. Overall, very bright and sunny space with lots of cute cartoon painted walls and decor. Good ambience. I loved both their service as well as the ease of scheduling appointment and the friendly staff. The location is just a bonus I guess! read more

What a great 1st dental experience for my 3 year old! Dr. Richard and staff were very pleasant and was amazing with my son. From booking our first appt, to filling out the new patient forms - the experience was on point. I love that someone was actually responding to the text that I had thought was an automated system! I'm one happy mama as my sons 1st experience was epic. Thank you Dr. Richard and staff! See you in 6 months! read more

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We came here seeking second opinion on our 6 yo old's cavity treatment . Dr Richard didn't seem interested in evaluating cavity size and possible options, rather he assumed that our kid need fillings and crowns. he started to explain how important it is to sedate child for all these procedures. He even showed us very disturbing pictures (ripped faces due to drill accidents) showing what happened when they try to do procedures without anesthesia. He and his assistant put x ray plate (mouth piece to take xray) in my kid's mouth, held it for few mins and then said they can not take x ray as kid gags . I don't think they actually tried to take x-ray. Also Dr Richard said he just wanted to see if child can hold that plate or no. Anyways they dint take x rays or anything. But charged our insurance for photographic Images and some other charges. All in all they wanted to earn money and that's it. They billed insurance around 300 to just look into old x-rays and scare us. They did a follow up call that they can give some sort of medication to kid before sedating so that he will not gag . Overall I was not satisfied with Dr Richards opinions and way of explaining things. I feel he was just trying to sell his expensive stuff to us. Due to his treatment, my Son is very scared of dentist and he cried when we told him to go for cavity treatment. All in all it was very bad experience and deserve some negative stars. read more

Definitely recommend this to any parents for their Little Ones ! Dr was so informative, gentle and very patient ! The facility is nice and clean and the staff was all very well coming . I really appreciate Dr. Richard was involved in educating me on what different options he recommends . Great job Milpitas Childrens Dentistry! Look forward to the years to come bringing my Little one here & recommending others too! read more

The place is like walking into a story book, my daughter was a little nervous going in but eased herself knowing that she can watch anything. She got her fillings done and didn't really take that long. The place is clean and smells great. I was giving very clear instructions on everything and felt fairly confident in knowing my kid was being taken care of well. read more

Milpitas Children’s Dentistry - Pediatric Dentists Near Me - Milpitas, California

I work at a dental office for 20 plus years so my choices are very particular. This place is a gem. Never felt so relaxed taking my young kids to a dental office. Great my receptionist Jay who was so nice, welcoming, kinda and efficient. They checkin and paperwork was easy breezy. The technology was superb but it was Dr. Richard that was the gem of this practice. He really is practicing out of love, kindness and passion. Which is very rare these days with the high prices of supplies and overhead. Thank you for taking such good care of my kids and taking the time to explain every detail for me. Your diagnosis is so conservative and for the best of each individual never up selling anything. And may I add the treasure chest is like no other. It's like chuckee cheese meets Disneyland at a dental office. read more

Milpitas Children’s Dentistry - Pediatric Dentists Near Me - Milpitas, California

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My daughter (6 years old at the time) required several dental procedures requiring her to be under general anesthesia. I was uncomfortable with the process, and my daughter's dental office was not very helpful. I found Dr. Richard on yelp, read the positive reviews, and reached out to him through email and phone for his second opinion. Dr. Richard was very professional, honest, and knowledgeable. He answered all my questions with extreme detail and made me feel comfortable. I could tell he is passionate about his job and truly cares, so I decided to schedule an appointment to see Dr. Richard. When we walked into the dental office, my daughter ran to the price tower. Lol. As you can see in the pictures, his dental office is like walking into a storybook. Absolutely stunning and mesmerizing. Fast forward, Dr. Richard was able to complete my daughter's dental procedures (not the same day) without general anesthesia and with just laughing gas. He explained the details perfectly to help me understand the process. Dr. Richard and his assistant were very gentle and attentive. They are great with kids and made my daughter feel very comfortable during the entire procedure. I was allowed to be in the room to watch and provide comfort/support. I was so impressed that I decided to switch my daughter's pediatric dentist to Dr. Richard. If you want a professional, compassionate, knowledgeable pediatric dentist who makes you feel he is always on your side, I highly recommend Dr. Richard. read more

I honestly can't say enough good things about this dentistry and Dr. Richard. He is one incredible dentist. I wish I would've had a dentist like him when I was growing up. He made special accommodations because my son is autistic by coming in early, letting him choose his own show to watch and allowed me to sit with him in the chair so he felt more comfortable. My son doesn't do well with others touching him and so it was a little bit of a struggle, but Dr. Richard was very gentle, patient and was very understanding. I couldn't have found a better dentist for my son. Thank you Dr. Richard and team I appreciate you all! read more

My 5 year old son had a pretty bad cavity in one of his molars so it needed to be removed. His pediatric dentist referred him to an oral surgeon. I looked up that oral surgeon and saw that he mostly dealt with adult patients. We were not comfortable taking him to an oral surgeon who may suggest putting him to sleep for the extraction. My son (at that time) hadn't lost any teeth yet or had any dental procedures besides regular teeth cleaning. I saw on Metlife's website that Dr. Richard was an in network dentist, but most importantly, PEDIATRIC dentist. We set up an appointment to see him the next day. Upon entering his office, you can't help but be mesmerized by the paintings on the wall. Very beautifully painted and kid friendly. Dr. Richard spent a good amount of time talking to us about what kind of treatment and steps he would take to extract our son's teeth. We felt comfortable and loved how patient he was with all our questions. The big day came and my son went to get his molar extracted. Dr. Richard and his assistant were gentle and understanding to a fidgeting 5 year old under laughing gas. My husband and I were allowed to be with him during the procedure, which we appreciated. My son didn't complain of any pain or cry at all, except for the times he asked Dr. Richard to move so he could watch his Netflix show during the procedure! LOL After seeing how well taken care of my son was with Dr. Richard, I'm impressed with his professionalism and will be leaving our old pediatric dentist and having Dr. Richard take care of both our sons dental needs from now on. He is patient, gentle, and never gives you the feeling of being rushed. Thank you Dr. Richard! read more

How good is it? My son has a lot of tooth decay. He has 7 teeth need todo the treatment. The doctor is patient and professional. I feel that my husband found this one on the Internet this time and he really did the best thing. My son got 2 more teeth treatment today. it was done in 40 minutes. My son has no fear of dentists, so I am more satisfied During the filling process, I paid attention to the dentist change of the gloves. I was very satisfied. He always change his gloves before touching my son again after touching other places! Very good doctor Deeply recommend read more

I first asked a Mom's Facebook group for dentist recommendations. Two people immediately suggested Dr Richard at Milpitas Children's Dentistry. After looking at the pictures I knew this is where we had to go! My son just turned one last month and we want him to be comfortable and happy at the dentist! This place is perfect! It's magical! It's so fun! My baby had a great time too and even got to pick a treasure! Dr Richard explains things so well! He gives you so much good information! Will definitely be back! read more

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About three weeks earlier I scheduled an appointment for my son's second bi-annual exam and cleaning. While on the phone I told the staff it's our first time here that it's his second visit of the year and I don't want the x-ray taken this time. She didn't ask me to request the x-ray from my previous dentist. I also filled out all the HIPPA forms authorizing them various permissions from the portal as they requested. On the appointment day they refused service my son without the x-ray. I told them I would have requested the x-rays from my previous dentist if someone had told me. Secondly I already signed all those HIPPA forms. Isn't that for them getting the required info from my previous dental office? But Ok I relented to them taking the x-ray but when I asked if Aetna would cover it he didn't know and said most insurance would not. Huh? I gave them my insurance info three weeks ago. Didn't anyone here bother to check? Isn't that the dental's office job to check and advise me which services are covered? I was dumbfounded by this office's lack of competence and experience on something as simple as this and they're in my Aetna network too. Also, the quite verbally-combative staff then told me not to blame them because it's my responsibilities to know that. Really? I've been to the various dental offices in the Bay area for the last twenty years and no one has ever said it's my responsibility to know which dental procedure is covered by the insurance. The dental office staff would always check and advise me. In the end we left without any services done. It was frustrating and a waste of my time talking to this idiotic and bellicose male staff. We wasted time driving there and lost the second bi-annual exam and cleaning benefit as it's mid December and I probably won't be able to schedule another appointment for this year. read more

Customer service lacks professionalism. Since I had forgotten my wallet at the time, the dentist I'm assuming was asking for payment before the service...seems money hungry. After getting denied, not once did he say, "let me see if we can reschedule you for another date or time." Instead it was, "sorry that's our policy that we collect payment before service." So if you've forgotten your wallet, don't bother coming here. Honestly, I wouldn't come back here even if I had my wallet. In the future, train your staff whoever is handling the front desk to know the information so people don't waste their time driving there just so they can be turned away. read more

Good service, easy appointment, friendly doctor, gave lots of information, answered all question, gave good amount of time and kiddo got a gift at the end too read more

Great place. My 4 years old daughter loves it. It was her first visit and Dr. Richard did his best to make it smooth. Very recommend. read more

My 5 yo went in for her first dental visit. The staff was amazing! The ambience was perfect for kids. I loved that it was the dr who checked me in but I had no clue. It shows such great humility to help out your front desk like that. Everyone was amazing. My kid is suuuper sensitive and they were patient and kind. She can't wait to go back! read more

I am glad I found this place. They are nice and friendly. Dr. Richard seems to care about his patients and is willing to explain all possible treatment plans/options. My two kids did great with their cavities treatments here multiple times (and also used of laughing gas)... rooms are decorated with kids theme which makes it more personable. read more

Best first-visit experience. Staff is professional, kind, great with kids. Dr. is very knowledgeable and patient and is also great with kids. Facility is clean and feels like a magical place! I would recommend this place to anyone and wish they accepted adults too read more

My children, 2 yr and 6yr are patients of Dr. Richard Duong. He treats the kids with care and delicacy that they don't ever cried. His staffs are just as wonderful. And of course the office is very clean and beautiful decorated. I highly recommend Dr. Duong! read more

I haven't written a review in a while but with this dental office, it inspired me to write one since I was impressed. We decided to switch our kids to a different dentist and sat Dr. Richard for our 5 year old and 1 year old. Prior to the appt, an app was used to be able to fill out documents electronically (big plus for me!). Convenience is important and and clued me into thinking that he would have secured electronic health records. Not a fan of paper records (papers getting lost, mixed up in other records, illegible handwriting). Upon arrival during check in, the front desk staff shared with me the services that will be performed, the cost and the estimated reimbursement from the insurance company. Transparency is important since unfortunately in healthcare it is often lacking. This was much appreciated. The dentist also shared us additional information about cavities and what to anticipate. Evidence based practice on teeth brushing and guidance was given in a non-intimidating way. Lastly, the kids really liked having tv at the dentist. Office was really clean. It was nice for the girls to share the the same room so my little one could observe older sister. We will definitely be bringing the girls back. My only suggestion would be to try and brighten up the waiting area with more light, if any way possible. It was a different vibe when entering the waiting room vs versus getting into the exam room which was bright. read more