Contacted the company and set up an appointment with their representative. He phones day of…read moreappointment and said it was a waste of his time to proceed with our appointment. Very, Very disappointed in the LACK of professionalism with their representative. Would NEVER recommend this company.

I called and spoke to Beth who answered the phone, her tone was a little aggressive as if I was…read moreinvading her time, she made me feel very dismissed. I am now on the fence if I want to do business with this company. I can't help but think if she is representing the company, and I was not happy with how she represented the company and spoke to me. What would my experience be if I hire this company for a job?

The Fence Company of Columbus responded quickly to our request for an estimate to replace our…read moreprivacy fence, destroyed in the wind storm March 13. Chris carefully noted our wishes, and he and his team installed our new fence in less than eight hours in adverse weather conditions. Now that the job is completed, our new fence is the envy of the neighborhood. Great service, great value, great people!

UPDATE: Amending to 3 stars since the company worked quickly following this post to come out and…read morecomplete repairs covered by warranty. I hired Fence Company of Columbus to install an aluminum fence at my home after comparing several local providers. Initially, the experience seemed promising. Bryan came out to assess the property and provide a quote, and the pricing was competitive with other companies. Ultimately, I chose them not only based on cost, but also because they offered to remove an old deck as part of the project. However, the issues began almost immediately once it came time to schedule the work. After receiving city approval, I reached out twice via email (October 13 and October 27) just to get on the calendar. It wasn't until October 27 that I received a response saying they were wide open the following week. I replied the next day with availability (November 6 and 7), but received no response. I had to follow up yet again on November 2, at which point Bryan said we could "touch base" later that week. That never happened. I attempted to call on November 7, and Bryan texted that he would call later to schedule--but again, no follow-up. After another outreach on November 9, he finally proposed an install date of November 10 around noon. I adjusted my schedule to be home, only for no one to show up at the agreed time. At 1:35 PM, I reached out and was told they would arrive shortly; they showed up about 30 minutes later. The company heavily promotes a 5-year installation warranty, emphasizing during the sales process that they will stand behind their work and fix any issues. Unfortunately, that has not been my experience. The installation itself was subpar. A section next to the gate was never properly cut down, something a different employee (who later came out and mentioned he was new but experienced in fencing) described as "pure laziness." As a result, once the fence settled, the gate would not close properly and consistently struck the post. When I reported the issue, they did send someone out the next day--but instead of fixing the root problem, the worker simply shook and shifted the fence enough to temporarily make it appear functional. This likely compromised the concrete setting, and the issue quickly returned. Hoping the problem might have been weather-related due to the ground freezing, I waited until the new year before reaching out again. When I did, Bryan assured me it would be covered under warranty and sent out the same newer employee. After evaluating the situation, he explained the real issue: multiple posts needed to be reset and the fence section properly cut--confirming the original installation was not done correctly. He contacted Bryan and indicated that more substantial repair work would need to be scheduled. Once again, communication fell apart. I didn't hear anything, so I followed up on May 11, then again on May 18. I was told someone would come out on May 19--no one showed up. At 3 PM that day, I reached out again and was told Bryan would check with the employee, but I received no further updates. I attempted to call later that evening with no response. After the Memorial Day weekend, I tried again and was given a new date: June 4 in the afternoon. I confirmed my availability, only to experience yet another no-show. At this point, the pattern is clear: poor communication, repeated no-shows, and a failure to stand behind their warranty. While the initial pricing may be competitive, the quality of work and lack of professionalism make this company incredibly difficult to deal with.

They responded to my initial inquiry very quickly, but when it came time to schedule for an…read moreestimate, they set up an initial appoint for about a week out which was great but then the owner decided to take vacation, so we moved it out another week and agreed on 5/22. Then Megan, apparently set up an appointment for 5/21 instead of 5/22 and when I asked when they would be out, after about an hour of text messages (not a single phone call. Megan abruptly canceled the appointment without even telling me. I tired calling them but they don't answer the phone. This is all RED FLAG behavior - beware of this company. They will jerk you around. All of this is evidenced in ANGI chat so it's clearly true. Wasted two weeks of my time on waiting this poorly run company for the estimate - can't risk actually letting them do the work - that would be stupid on my part given the history trying to let them sell me a solution. BEWARE

Arrow Fence of Ohio came to our rescue after a couple of high school students ran through the…read moreneighborhood, collided with one another, ran through the front fence and ended up in the front yard. The two gentlemen who came out were amazing and did a fantastic job repairing the fence. As an added bonus, they told me about a job they did several years ago for the neighbor behind the house and the wonderful lady who baked cookies and brought them out to them. That memory brought a lot of joy to my siblings and me. Thanks Arrow Fence of Ohio and if we have a need for your services again, you will be our first and only cal!!

I have used SHM innumerable times for various projects over the past 30 years. They have always…read moredone great work, have been timely, and offered good value.

I have used them for several projects-some planned, some emergency. I have always been pleased…read more After the recent subzero temperatures, noticed a huge crack in a plate glass living room window. I wasn't sure whether they did this kind of work. They, and other businesses were closed the day after Christmas. Still, they were the first company to respond on the 27th. Sent a tech the same day. He measured, took the window out the morning of the 29th and replaced with foam board. Returned same afternoon with the new glass installed and put the window back in place. They are reliable and reasonably priced. Highly recommend.

Scott Seely who now "runs" Pioneer Overhead Garage Door Service took a deposit of over $1000 in…read moreApril 2025 and then I never heard from him again. He did not respond to numerous calls or texts. Also never showed up to a civil court case to resolve the stolen deposit money. Do not do business with this con man!

Pre-communication in terms of learning about the products and options was great…read more The installer, Chad, was on time, let me know ahead of time he was on the way and did a great job onsite. Will plan to use again.

We had Columbus Door Sales replace both our old overhead garage door and opener. The options we…read morechose with the assistance of Dean Monnin, who walked us through our choices, were particularly helpful. We even chose a battery back up so the opener operates in the event of a power failure and it's something we were thrilled to have during a rare power failure once. The door opener worked like a charm so we didn't need to operate it manually. And the opener is so quiet. We've even had Friends and Family comment on how smooth and quiet the opener is during operation. From the initial call through installation everything was done professionally and exceeded our expectations! They represent an exceptional value in quality and service. We've had our garage door and opener for more than 10 years now and have never had any issues at all. In fact, I just replaced the original 9 volt battery in the remote keypad! We are very happy with our purchase and highly recommend Columbus Door Sales to all our Family and Friends!

I was told by another company that I needed to replace my springs. I contacted Columbus Door Saies…read morefor a second quote. They told me nothing was wrong with the springs and replacement was not needed. Saved me hundreds of $$$, especially compared to the first quote. Don't waste your time with dishonest companies who advertise heavily. Call these guys first.

The spring broke on our garage door. I called Shamrock Overhead Door and spoke with Scott. Within 1…read morehour they were at the house and repaired it quickly. So appreciative to the quick response and rapid repair. It's as cold as can be out-so glad I can put my car in the garage tonight!

I was fully expecting a nightmare. Moved in to a new house in August, and as it goes, one thing…read moreafter another. One day, the garage door opens slightly - then recedes. I'm checking the sensors. Making sure nothing is blocking it in my crowded garage. Nada. So my girlfriend hits the button while I open it - and she comes over and looks up - the spring is broke! Preparing for the worst - I called, they quoted me less than I was expecting, and then said they'd be here _the next day!_ (No cars in the garage - this was NOT an emergency - it'd be a week with no garage door!) They called shortly before the window closed on their estimate (still counts! In the window!) and the tech arrived shortly after, and had the quote confirmed after checking it in person, did the work, and was out in roughly thirty minutes! New springs, and a quieter garage door! My ONLY complaint - I used their online form to request an estimate - it submitted, but I never heard back via email, I had to call in! And when I called to "leave a voicemail" - they picked up and got me scheduled!

Timely responses and great service. Mr Tool Belt replaced rotting wood trim - recommending vinyl…read morereplacement for longer wear and no maintenance which no other handyman did. They also replaced a door. Some other contractors considered our project too small. Their estimate was competitive with others we received. We would highly recommend for timely, quality work on any of your home improvement needs.

Needed a couple of items fixed- roof vent and disposal. Not urgent, and it ended up taking a month…read moreor so for them to get the jobs actually done, due to scheduling and weather, which was fine. I'm sure if I'd said it was urgent they'd have tried to come sooner. They came out a week or so after I called to check things out and give me a quote. That guy, Matt, and the later handyman were friendly and efficient. Then another few weeks till they came out. I got the disposal and they installed it, plus added a plug under the sink and fixed the wall switch. Took an hour or so. This is the only handyman our dogs haven't barked at when they got here, and never did. He said he has dogs, but sometimes ours go nuts no matter what, on just hearing or smelling a stranger. The roof took maybe half an hour. Again, professional and efficient. Prices seem a little high to me, but it's been awhile since I hired anyone so this may be the new normal. And I used to be able to do some of this stuff but can't now, so, I have to pay someone sometimes. Worth it to have it taken care of.