We had a great experience with Dillard's Septic Services. Super kind and processional. Provided…read moreexcellent service.

My reason for posting this review is to warn others about Dillard's Septic (an owner operator…read morebusiness). On Wednesday 4/14/2021 we had a 9 AM appointment for Dillard's to empty our in-ground septic tank. No one was going to be home, so we arranged in advance with Dillard's to leave their check payment in a location on our property. Fortunately for us, one of our outdoor security cams captured a very clear caught-on-camera video footage of Dillard's showing up to our house, looking into our garage to see if anyone was home, grabbing the payment and placing it inside the truck, then he decides to take a short stroll in our backyard towards where our sewer is located, he gets back in his truck and leaves without cleaning our sewer! Click on the link to view the video (length is ~1:40): https://drive.google.com/file/d/1E1qTsOk6ysIcom0swkrw1hhBpucOZOQv/view?usp=drivesdk No attempt was made whatsoever by Dillard's to operate the hoses and tools on the back of his truck to clean our septic! And if not for the video, we would've had no idea our sewage wasn't pumped and assumed we were good for another year. When we called their office to complain they said Mr. Dillard "ran out of gas" and he'd back to do the service. It didn't make any logical sense to us that he would show up to his job site for a 9 AM appointment with no gas in his tank or other necessary tools to do the job. We asked them to return our check and they came back and did just that. We had a slight hope that Dillard's would've attempted to correct the issue when they returned to drop off our payment but they didn't. So, be warned folks! DO NOT use Dillard's Septic, as there's a real chance they have or will never actually empty your septic! Likely so that you will have no choice but to call them back for the big repair job when your system fails entirely!

Quick, reasonable price, neat work. I have used them for years and will continue to do so.read more

I will call this company again without hesitation. Both the manager in the office and man who came…read moreout were so professional and knowledgeable. We have not lived on septic before so had a load of questions that they clearly and thoroughly answered. They could have easily milked this for a couple of hundred dollars but no, they were honest and more than fair. So appreciate them. We will be telling our friends and neighbors. Thank you!

I called RJS for an emergency, that came out right away with no extra charge!! They fixed my…read moreproblem and were very clean and professional especially during these covid times. I would recommend them to anyone!! Thanks again RJS

Very happy with Rich and Steph. Called company the afternoon before and they came out at 8:30 the…read morenext morning. They fixed the leak with our kitchen faucet by replaving it with a spare they had of better quality. They were very professional, clean and polite. Charged A $175 for over an hours work, including parts. Will recommend to friends.

During the purchase of our home (June 2013), the existing septic system failed the inspection and…read morethe sellers had Beall & Sons install new components of the septic system. In late July / August of 2013, we started to occasionally smell the septic system while we were sitting on our screened in porch. I called Beall & Sons to request that they come by and take a look at the system, as I was concerned that something was not operating properly. This wasnt an emergency call, so they assured me that they would be out within a week or so to take a look. Initially, they thought it was a tightness/sealant issue on the tank lid (if I remember correctly), so they made a quick fix. However, we had the same *lovely* smell while out on the porch that following week. I called Beall & Sons back and the team came back out pretty quickly after that. They did a more intrusive look at the system and determined that the NEW tank (purchased by the seller) had cracked/failed - an issue they had not experienced before with this same manufacturer (that they had used time and time again). To make a long story short -- the company took care of the problem, including (1) going back and forth with the manufacturer to approve a modified installation (pouring concrete base to stabilize the bottom) so that the new tank would remain under warranty; and (2) replacing the tank under warranty for BOTH parts AND labor. The warranty only officially included the parts (the tank), but they stood by the quality of their work, and provided the labor/all services related to this issue (failure of tank due to manufacturer defect) at no additional fee. I'm very pleased with the support that we received from this local company in dealing with this issue, and will definitely be using them again (and recommending them highly).

Their customer service woman is a joke. My insurance company asked for one phone call from the…read moreseptic company in order to authorize the work order. One phone call. The Robert F Beall & Sons representative could not fathom how such a phone call could be made. Rather than get the business, she flat out told me it would not be possible, despite the direct line I was ready to give her. Moving on to the next company that knows how to do basic admin...

If there was a 6 star rating, I would have given them that. These guys came out to my house on the…read moresame day we called. My septic tank pump stopped and the high level alarm was going off. I was afraid it would overflow so we asked them to come out the same day. I assumed I would be paying an emergency service fee which I would have gladly done. When they arrived, they found an issue with the wiring on the pump. After working on it for half an hour or so, they got it resolved and so now the pump is running again without needing parts or anything replaced. At the end of it, he tells my wife the he feels bad and does not charge me for the service call. That is unbelievable. I've used his company 4-5 times in the past every time we need a pump out. Needless to say, if I ever need another service, this is who I am calling. World class customer service.

Went to them twice since I moved in my house. Simply because of the reviews. I did not know any…read morebetter and it was the first time I owned a home with a septic system. Third time I needed to pump the tank I called them and they said they had some big job and couldn't come for several days. Several days came and they said the truck broke down and would call back. They never called back. This was probably the best thing. I asked my neighbor who he uses and had that other company come out. I was there and was shown and explained quite a bit. It turned out (and I didn't know any better) but Duncan's never emptied the tank. I was told that what was in there had clearly been in there for a while. I thought back to when they came last time and the guy was just swishing around the pipe in the septic tank for no more than 10 minutes. This other company spend 45 minutes and I saw that the tank was actually fully cleared.

Dale and Andrew came with in 2-3 hours of my call. And did a great job went well beyond any other…read morecompany that we have used. Would highly recommend based on service and cost.

Awesome company . Prompt service . They have service my septic tank three times . Always very…read morefriendly and explain everything in details . Very good price .

I recently went under contract to purchase a home on Severn River and had some concerns based on…read moreour home inspection. I learned from the county that Statewide is one of only 3 companies to do perc testing for the county. The testing requires equipment that only a few of the contractors possess. I reached out to the company and they quickly elevated my call to the owner, Mr. Alvin Sutphin. Alvin knows the area had been in business for a long time and agreed to come out to take a look at the system. He provided great feedback and measured the depth of the drywell to weigh in on the system's maintenance and overall condition. No question, this company will be first on my list to provide maintenance on the system. They are busy like many other companies, but they made it happen for us to make a decision on proceeding with our purchase. Thank you Alvin and team!

Great people to work with. Came out quickly and resolved the problem with my septic tank.read more

Jimmy was awesome. He called an hour ahead of time, as promised…read more.. He was one of the nicest people I have ever met. He took the time to explain everything to my client. He wasn't rushed. He showed them some ways to save money. They wanted to have the system pumped. He said no need. He told them about maintenance. I am a Realtor, and normally hate septic inspections. But, my client loved him. A+++++++

Jimmy's septic is quick to respond to calls and they offer great and quick service. I feel the…read morevalue is very resonance and they even tell you that if your tank doesn't need serviced that you won't be charged. Highly recommend!