Man has me totally mixed up with somebody else. See my initial review including estimate I was…read moregiven. They never did any work for me because of outrageous quote. Not sure why he gives a response 2 years later that has nothing to do with installing a single faucet that was furnished by me.

I read the reviews and saw the pics and was feeling good vibes regarding this company. Let me start…read moreby saying that I was so excited when Earl informed me that I could receive same day service. I sent pictures, discussed the process, pricing, and even what to expect and how others prepare once the water was turned off. The men arrived on time, they were greeted and then proceeded to tackle the four hour project. After removing my system, I was presented with price gouging ...$350!! I was informed that the pipes would have to be replaced because my system was corroded! During this conversation, I noticed that the *meter was still in place!! Earl informed me that the *meter would be removed and reinstalled in order to get to the water heater out of the space; I was remembering that it wasn't removed with the prior installation. After sending multiple pictures, giving the year that my home was built, and believing I was dealing with exceptional professionals, I was not expecting any surprises. After being presented with an unexpected fee, I called Earl and he didn't take responsibility for not informing me that there could be a chance that the condition of my pipes could be an issue ... at this point I'm remembering to breath and just asking Jesus to take the wheel!! "Supply and install new manufacture required expansion tank and relief valve vent tube" was included in the initial proposal. Looking at the before and after pics, the condition of my pipes was not an oversight! Please be careful and request an itemized statement with the proposal b/c Earl informed me that b.c the *meter was not removed, I received a credit and only owed an additional $100 ...what a shame. Thank you to the men who did the work and left my home spotless!! Blessings.

Consistently reliable, professional, knowledgeable service. Always friendly, fast, and efficient…read more This has been our plumbing company of choice for well over five years now. No need to look any further for valuable, cost-effective, trustworthy service.

Linneer is a GREAT plumber! He responded to my request and I was able to easily schedule an…read moreappointment. He came to look for a leak in my water heater. He was able to explain everything to the buyer of my home and put him at ease. He's very personable, knowledgeable, and wasn't trying to perform unnecessary procedures.

Earl was amazing! I called him on a Tuesday morning around 7am and he was able to come replace my…read morewater heater by 11 am that morning. My water heater was still under warranty, and he was able to take care of all that for me, pick up the water heater and install it. All in a matter of three hours! Originally he said he could come about an hour or two later than 11, but I was in a time pinch. I was OVERLY impressed how quickly he was about to accommodate my needs and get to my home. 100% trust Earl and HotWaterExpress and will definitely be using his services again. This seems to be a small family business. Love that. I also called around to about 10 different plumbers and he offered me the best price and quick time frame.

I recently experienced an unforeseen flooding in my basement. In panic mode, I made a few calls…read morethen I stumbled upon HotWaterExpress. I was told someone would contact me back and that they did. Mr. Earl heard my issues and came out the same night to assess the leak. Within 2 days, my main water supply pipe was replaced. The professionalism, the price and the overall work was above expectations. Of course, I shopped around but there wasn't another vendor who was comparable to Mr Earl and his team. Others found ways to delay an emergency repair. I would definitely recommend and use their services again.

Business owner was honest about the job and pricing. He also kept me updated on arrival timing…read more Would recommend.

Fast responses to my plumbing issue, fair assessment of the problems and pricing. I recommend!read more

I have a water shut off valve under my kitchen sink which need to be replaced and it stuck during…read moremy DIY try. I finally gave up after several attempts with help from youtube. Then came here and broadcasted SOS. Osaro responded pretty swiftly with a realistic offer. He aslo make sure what he need to bring for my job by asking necessary info. Came to my house on the same day in the evening and finished the job in short time. Osaro is friendly and very professional. If I need any plumbing need in the future, I will call Cox Plumbing!

After addressing a shower leak in our home, Osaro will be our go-to guy for any plumbing needs. He…read morehandled the repair carefully and was reliable and communicative throughout. Best of all is his commitment to doing a great job. He helps you resolve the problem at the core, not just a band aid fix.

Really appreciate the good communication, value, and professionalism. Alec did a great job,…read morescheduling was pain free and prompt.

Super friendly and super helpful. They helped with an underground pipe leak and gave great…read moreexplanations of what the issue was and the best course going forward. They were fairly priced and were willing to work with us. Really great and responsive company! Happy we found them on Yelp!

I cannot stand the former owner of this house. Sam's Plumbing has come to my rescue because the…read morepast owner left behind pipe corrosion, a leaky outside hose (the second one doesn't work), old valves that's hard to turn, and an old pressure control mechanism. They did an excellent clean job at a great price and I'm super satisfied with the service. I will definitely be calling back for additional repairs that the former owner refused to fix! Thanks again for making my day on this rainy Monday!

Incredibly quick response and repair of a leak in our copper pipe, and the quote was very…read morereasonable. Will definitely be using their service again if we have future plumbing issues!

Perry was great to work with. I asked for a maintenance check up on our Mini Split system. They…read moregave a solid estimate with a detailed review of the work that he would do. Prompt, communicative, detailed. Highly recommend him after a great experience to maintain our Mini Split system.

I had a really positive experience with this Mr Perry. He was extremely thorough, patient, and took…read morethe time to properly diagnose the issue instead of rushing through the job. After replacing my coil, he carefully tested the system, pulled a deep vacuum, and made sure everything was correct before charging the unit. What I appreciated most was that he didn't cut corners. He explained the process, continued troubleshooting when the vacuum readings weren't where he wanted them, and made sure the system was fully stabilized before finishing. You can tell he takes pride in doing quality work the right way. Professional, knowledgeable, and detail-oriented. I definitely recommend him if you want someone who is honest and thorough with HVAC repairs.

We have been using Definitive for the past 10 years and they are always professional, reliable, and…read moreprompt. Once again, I called them in a panic two days ago because we had a backup on our laundry room floor drain. Keon came late in the day, diagnosed the problem quickly, offered to fix the problem that night (9pm, which they would have finished around midnight) or to come back the next afternoon. We decided on the next afternoon and he called letting us know when he would arrive and then took care of the issue. In the interim, he reached out to WSCC on our behalf to see if they would install something to prevent the issue in the future. Our technicians are always VERY clear and detailed in the estimate of work and then follow through. I have recommended Definitive to numerous neighbors and friends-they are extremely trustworthy!

Technician Hines arrived at the time I requested. He first did a walkthrough for the work that I…read moreneeded done, and gave me a reasonable estimate. He performed the work in a timely manner, and cleaned up after himself. He was polite and professional. Customer Service processed my payment over the phone. They were also polite and professional. I only have great things to say about Definitive!

JF Plumbing and Heating responded quickly to all our questions before we committed on a replacement…read moretoilet for an old apartment in a historic building. Their technician - Joe - is a knowledgeable, capable, conversational asset. Despite unforeseen conditions requiring repair of the plumbing connection that was to remain, and two toilets that were leaky from manufacturing defects, JF Plumbing and Heating responded on the fly, taking the working parts of each while diagnosing slapdash repairs by the previous owner - that may have led to the broken toilet we had to replace - in the process. As of the day after replacement, everything sems in great working condition. It's been rare in my experience that tradespersons call to keep me apprised of their status on the day scheduled for the work. Thanks to Melanie, too for the heads-up. Six stars! ref: I'm a architect.

My 2 upstairs toilet drains were clogged and JF came to snake on Friday afternoon. Charged me $630…read morefor what I thought was cleared and job completed. By Sunday morning the backups returned. JF returned and again snaked the drains. Very nice technicians and hopefully the job is completed for good. However, I was charged another $350!!!! I called to ask why I was charged again for what was clearly a redo of the previous job 2 days prior that was not successful. I was told it was the company's policy to charge for another visit. Apparently the company does not stand by their work. I do not recommend.