It's received a call on Friday that I was having a poinsettia delivered to me. I asked them to put…read moreit on the front porch as we were going to be gone for a couple of hours. There was no plant on my front nor back porch. I called this morning to explain it had not arrived, and the manager, Alex argued with me that it had been delivered at 2:00PM. I told him that I needed to receive another one so that I could tell my mother about it and thank her. I offered to pay for it if necessary. He said the driver had delivered it, but that they would send a replacement " free of charge". My husband went outside to bring in a box and we saw the poinsettia down the driveway next to the road at the mailbox. When he went down to get it and to take a photograph, the new delivery gentleman pulled up. My husband told him what had happened. He apologized stating that the other driver " should not have left it there". When I called Alex back to say the mystery of the first poinsettia had been solved, he cut me off stating his driver never would have done that! I said well he did. He then argued with me that I should've been home yesterday in the first place, but that I had pushed them to drop it off. He then said, My driver left it at your door. I don't know how it ended up down at your mailbox". I said ask your driver from today. He and my husband saw it at the mailbox. He then said again they had replaced it " free of charge". He was extremely rude and defensive. Obviously, the first delivery man did not leave the plant in a safe place. That is not my issue. My concern is that the "Operation Manager" implied that I was lying about the situation. Mistakes will occur. What matters most is how they are handled. I never post reviews positive or negative. However, this was too egregious to let pass.

The flowers looked exactly like the picture online! Very happy with how quickly they responded to…read moremy order ! My daughter in law said the flowers were very cheerful!

Amazing product, even better customer service!!!…read more L Had an arrangement from here gifted to me that was absolutely STUNNING and lasted for weeks. Was so impressed! Told myself that the next time I needed to buy flowers, I would go through Lillian's. Today, I needed some flowers last minute for a friend and decided to swing by the studio. The space was gorgeous with an amazing selection of fun/trendy vases, pots, gift items, greetings cards, etc. The staff was SO friendly and helpful and put together an adorable arrangement for me! All their flowers are sourced locally which is a plus.

Absolutely beautiful work (very personalized and customer-oriented) and the sweetest, most…read moreaccommodating staff. Highly recommend!

Beautiful store with everything plants, pots, decorations, and lawn care item galore. There were…read moreplenty of people working and all were quick to offer their help. They have a large variety of plants in all shapes and sizes that appeared very well priced

Great place to purchase quality plants and fresh cuts. #full services flower shop Belle Meade…read more Green hills

Came in on a rainy Thursday afternoon and was greeted by a very friendly lady working in the back…read more I had never stopped in before, but thought I'd give it a shot since I was just looking to pick up a simple bouquet of roses, nothing complicated. Must admit, first time walking in, the shop is very old and resembles many of the antique/junk shops up and down Hwy 70. There are boatloads of what looks like yard sale rejects from 15-20 years ago sitting around all over the place collecting dust. I honestly didn't know what to make of all that at first. Also in complete transparency, there aren't many flowers for a florist. They must do most of their business in the back and/or custom, as all they had were a few roses and a small handful of other common flowers (less than 5 different types) on display - along with about 3-4 pre-made arrangements in vases. For what I was needing though, the flowers and price (and the service/friendliness) were outstanding. I got a dozen freshly-cut red roses for the walk-out price of $12.95 (no vase, no other accoutrements e.g. babys breath). The lady checked me out expediently and I had no problems purchasing or receiving exactly what I walked in looking for. The only other thing I would have purchased, if it would have been available, was a Valentine's Day card. We are 3 weeks out from V-day, I get it, but with a GIANT wall of cards (all of which look to be about as old as the decor and "junk" laying around) there wasn't a single V-day card on the shelf. Otherwise, I had no issues and the flowers look great! Would stop in again with no hesitations if all I needed was a dozen roses.

Most helpful florist I have ever experienced! I live in California and found out last minute that…read moremy friend's father had passed away. They did the entire order by text and my beautiful plant got there in more than enough time. Highly recommend this florist. Amazing customer service!!

With my daughter expecting her first child clear across the country from me, I was concerned about…read morefinding a florist to provide the perfect and tasteful welcome-baby bouquet. Enter Linda and Raintree Florist! After my phone conversation with Linda, I hung up relieved and confident in the choice I had made. Linda asked all the right questions, listened while I gave input about what colors and flowers I desired, and helped me craft the language for the card. (I was so excited about the impending birth that I really struggled with getting the message just right.) As for delivery, Linda was prompt in getting the bouquet to the hospital within an hour or two after I provided her with my daughter's room number. If I had had any lingering concerns (I didn't), they quickly would have dissolved once I saw a photo of the arrangement. I was more than happy and satisfied with the flowers, colors and vase used. Even more importantly, my daughter was thrilled with the bouquet, describing it as classy and elegant ... exactly the look I was going for. I believe the best test of one's satisfaction with a service or product is repeated use of that vendor. Trips to Nashville will be plentiful in our future as we visit our new grandchild. I know exactly where my floral needs while there will be met! Thank you, Linda, for assisting me with one of the most important and memorable days of our lives.

A few weeks ago, my husband ordered flowers from here for my birthday. He spent time reading…read morereviews - not sure where - and picked this florist. This is a one-woman business so I want her to succeed. I want her to grow because she knows flowers and she is trying. My only suggestion when you use her is specify very clearly when you want them delivered. There was a little problem with that - supposed to be delivered in the morning, didn't arrive until the afternoon. Wanted to leave them out in the wind and rain. When I said no, suggested the neighbor's house. When the neighbor wasn't home, they asked to leave them under her awning. Told them no, they'd need to come back. They did. They made it right. It all worked out in the end. I wish the owner - who I don't know/never met/don't even know her name - much success.

I was out of town and wanted to remind my wife that as the mother of our two sons she was the best…read more I called Oahu and they turned my feelings into an AMAZING floral arrangement. Orchids of every color and together a message of love. Thank you

Non-existent customer service. I called this past Friday to place an urgent flower order for a…read morefriend who lost her dog. No one answered. So, I emailed them every detail for my order (addressee, message, which bouquet I wanted) and included my phone number and name so we could process payment. I stated that I wanted to get the flowers delivered that day or Saturday at the latest. It is now Sunday and they have never even responded. Totally unimpressive and I reached out to Village of Flowers instead to help me and was much happier.

Stopped here the night before mother's day. As you can imagine, they had a ton of beautiful…read morearrangements, but many were awaiting pickup. At the tine they only had 2 loose bouquets, but they kindly offered to add any additional flowers if we wanted. That was pretty cool. We ended up getting a loose bunch and an arrangement in a beautiful colored glass vase for about $100. I don't know if this is their usual pricing but it did seem a tad bit high. Although, when I think about the cost in the grocery store, maybe this is appropriate for the level of service. In addition to flowers they had a lot of plants in various style planters and a large selection of vases. If you need a gift, I would definitely recommend stopping by.

I needed flowers for a funeral at Hendersonville Memory Gardens with very short notice. Not only…read moredid I get an excellent price, the flowers were absolutely gorgeous and were delivered that evening. The person I spoke with to order was so sweet and helpful. I won't go anywhere else in the future for flowers for any occasion.

Very nice flower shop. Had a great experience here. Customer service great, order delivered in a…read moretimely manner. Would return!