I never thought I'd experience such horrible service in my life, but I finally did. I hired Ken…read moreMarks, the Village Handyman, to install a copper line from my laundry room to my fridge after moving into my house.
It was a chore just to set up an appointment, but I was able to book him a couple weeks out. He did come prior to provide an estimate and scope of work, and all seemed fine. Ken did what I thought to be a good job, and he talked me through what options I had along with the work that he did. He was professional.
Unfortunately that's where it ended. I had to plug something into the outlet behind my fridge a few days later so I moved it out a few inches, plugged in my device, and thought nothing else of the task. Later in the day, my wife tells me that there is water all over the floor. Apparently the copper line popped out of the fitting attached to the fridge!
We took care of the water, and thankfully there wasn't any damage to the floors since we caught this after the line came loose. I obviously shut off the water to the fridge, and re-inserted the line to the fridge and chalked up the incident to be a fluke.
Fast forward less than two months and I'm away from home on a trip, and my wife is holding down the fort. So the fridge was moved again to unplug the fridge and get it connected to a generator using an extension cord due to some electrical work that was getting done. Water was shut off from the laundry room, but the water line came loose from the fridge again!
I got a frantic call and messages from my wife, and I immediately called Ken, the Village Handyman, thinking that he could take care of this under warranty. I left a voicemail, but he still didn't get back to me all day until I called him again late in the afternoon once more. I told him about the issue and he said that he couldn't get to this issue until three days later. Okay... we had the water shut off, so no biggie.
Three days later, he calls to say that he can't make it. How about doing it the next day (Saturday)? Sure. He calls later and says that it's not looking good for the weekend. He might have to come on Monday. Ugh. Okay, but then we call him back because this is dragging on too long. We just want this fixed. Well he agreed to come by on Saturday, and he finally arrived.
I thought that Ken would just see what the issue was and correct the matter, but instead he came into my house with his shoes on (I asked him previously to take them off), huffing and puffing about getting called so much about coming out to fix this, and then dropping on us that this was a service call and was gonna incur a charge of $100. It was also gonna $75 to fix this. My wife was shocked at his demeanor, attitude, and demand that we pay him immediately for what he should have just taken care of since he didn't do the job properly from the beginning. She refused his demands, and he promptly walked out of our house without fixing a thing.
I finally got back home, and see that Ken left a $100 invoice in my mailbox for not doing anything. I also see that he used the wrong fitting, which resulted in the line popping loose from the fridge. What costs a few bucks for the proper fitting ends this ridiculous saga and and any future business with this most unprofessional person.
Never again do I want to see or hear from this guy. I hope that nobody has to experience what my wife and I went through because of this guy's hack job. I hate that I have to give any business one star, because I know how hard it is first hand to satisfy customers and keep things running.