Superb communication. Great results. Fair price. Would hire again…read more
Our project was a subfloor repair in our upstairs bathroom. This meant a demo of wood, demo of tile, new carpentry, new tile, reinstall of a fixture, additional pipe, and new baseboards. We decided (without any pressure for add-ons) to extend the work to the whole bathroom floor instead of just the localized area. So our results feel like not just a repair, but a remodel.
Things that stood out:
Communication - We felt the main point of contact, Anthony, was clear and helpful through the whole process. This is true of every crew member we interactacted with as well. Questions were answered patiently, things were explained clearly, we new what to expect next, there were no overpromises. Everyone that came into our home was respectful. Our input was sought at appropriate times, and we were shown progress consistently.
Execution - Everyone seemed competent and capable of the tasks at hand. The results look good, feel good, and inspire confidence. If there was a mess made, it was promptly cleaned up. If there was a concern, it was handled appropriately. Initially I was a little skeptical of the proposed timeline but after seeing the work in action it made sense and was accurate. I would advise any others to just be ready to communicate a little, and inspect the results at each stage, since there might be use of different crews for one stage or another. It felt like a smooth project overall, with a little touchup at the end.
Also, someone cleaned our bathroom sink. Didn't even ask for that!