This company makes all sorts of mistakes with pricing and descriptions of their products. I tried…read moreto purchase some rubber sealant earlier this summer and AutoZone priced a product that sold for less than $4.00 elsewhere at over $30.00. Now, I purchased what was supposed to be ceramic brakes on-line, only to find out they were poorer quality organic brake pads. Neither incident prompted their leadership or "customer service" personnel to do anything other than say they passed on my comments to their research department. AutoZone expected me to remove the organic brake pads from my car and to return them to the store or corporate headquarters before they able to do anything. I only installed these brake pads from AutoZone because it was choice between a disabled and functional car. Instead of doing anything about a problem they created, they insisted on following some ridiculous bureaucratic process in order to be compensated for their bait and switch tactics. My advice would be to look elsewhere for auto parts.

I had a great experience with the salesman (Mike) at Kolar. Also, Patty, in finance, was quite…read morehelpful. Mike was not the typical pushy salesman. He showed me what I was looking for, and I subsequently found something a little newer and nicer that I chose. I love the truck, the color, all of its amenities, and the fact that I will be able to use it to pull a travel trailer. Mike gave me time to think about my purchase and he went over all the details of the truck. I will recommend Kolar to a friend. In fact, a friend of mine recommended Kolar to me. Pat K.

Brought my vehicle in to have the moon roof checked prior to the warranty expiring due to it…read moreleaking horribly. The mechanic, if you can call them that, said there was nothing wrong. A couple of months later I brought it back in and was told they would see what they could do, still haven't heard anything. Horrible communication. Now I'm concerned that the headliner will mold and the roof will rust. DO NOT RECOMMEND!!!!!!!!!!

I love going here for parts I need or if any of my cars engine light turns on, which they check for…read morefree! Always great workers and willing to help you out with anything.

The reason I recommend Napa as number one is quality products. Products out of Napa are newly…read moremanufactured products not refurbished. Not generic . NAPA will provide Top Quality Products Top Quality Standards which has under gone professionals as well as great quality control standards to assure what you buy will last the time it's made for . Napa has the most superior product on the market for repair of any automotive needs .

The staff at the Central Entrance store are not customer service oriented. It was like they were…read morebeing put out to answer my questions. I will definitely not shop here again!

Looking for wiper blades before the big storm. The wiper…read moreblades I bought here have been the best I've ever owned!

I've had an excellent experience at this auto parts store every time I've purchased parts from…read morethem. One counter person at this store was particularly helpful. Jason should be recognized for standing out. I own two vehicles that weren't sold new in the United States and basically are not supported by any auto parts stores (or even Rock Auto!). The parts nearly always have be to ordered from the UK and take weeks to receive. On two separate occasions, Jason was able to cross reference the parts and find them in the O'Reilly system. I got the parts in one day or less, not weeks. From experience, I can say, no other auto parts person would have either been able to do this or would have taken the time. Auto parts stores once went the extra mile, but not so much anymore. I've been driving for over 50 years and own 10 cars, so I've seen it all. It's a great store and it's convenient to my home. Jason is exceptional!

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

I stopped in today for a new headlight bulb & not only did they help me get the exact bulb, but…read morehelped me replace it! I shouldn't even say helped, they just did it all for me! I'm terrible with fixing my car problems, & planned to drive an hour south later in the evening, had no time to take it to a shop. It was cold and snowy and slightly difficult to do but they succeeded to fix my bulb and make my day! Thank you!! I highly recommend this shop for all things auto parts!!!

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

We had a really excellent experience with Volkswagen Duluth. Literally traumatized by the last…read morelocal dealership experience we had, I was not looking forward to the purchase of a new car. But Gabriel and Keenan made it literally so easy! We went from test drive to leaving with the vehicle in two hours. The vehicle is exactly what we wanted and we've have had it for a week now and love it! And yesterday we received coffee mugs and fresh cookies in the mail. Lovely touch and we appreciate it! Volkswagen Duluth focuses on customer service, and doesn't act like they are doing you a favor by helping you buy a car. We as consumers have the choice to take our business anywhere we want, and my husband and I definitely recommend Gabriel and Keenan at Volkswagen Duluth.

My experience with Keenan McGovern was disappointing. During the sales process, he was friendly and…read morehelpful, but after we signed the paperwork for our certified pre-owned vehicle, his communication and approach changed noticeably. We traded in our previous vehicle, but the title was still at our families home in Michigan. Keenan told me that this wasn't a problem and that once I returned to Michigan, I could simply mail the title to the dealership. Based on that conversation, I believed everything was taken care of. I was surprised when he later called and told me that I now needed to sign a power of attorney because the dealership had already sold my trade-in before receiving the title. This was never mentioned during the purchase process. If selling the vehicle before receiving the title would require additional paperwork or legal authorization, that should have been explained from the beginning. Buying a vehicle is a significant purchase, and customers deserve clear and transparent communication throughout the entire process. My frustration isn't with having to sign the paperwork--it's that the need for it only came up after the dealership had already sold my vehicle. More transparency upfront would have gone a long way toward building trust and avoiding unnecessary frustration.

worste customer service I have ever experienced. Service dept keep your car for a month and the…read moresame service engine code keeps coming back

THIS PLACE IS AWFUL!!!!! NEVER BUY A VECHILE FROM THIS LOCATION. We had a vehicle with an on going…read moreissue for two years. Brought vehicle in multiple times under warranty to have it addressed. Due to the lack of the service dept/dealership they never scoped the area of the engine that was triggering the check engine light the engine, now needs to be replaced. We drove the vehicle multiple times to the dealership under warranty to only have them tell us they couldn't find anything wrong with it. Making us pay diagnostic charges along with this. The dealership told us to keep driving it and bring it up there as soon as the check engine light came on so they could run the code. Never finding anything till recently. We had to ask serval times to have them look at the same issue cause the truck wasn't driving right and the light coming on and off. They finally scoped the engine where said problem was TWO YEARS AGO and found the engine to needing to replaced. Since now it is out of warranty they needed approval to fix it. They ultimately denied us this repair. It sat at the dealership for more than 3 weeks, with the warranty company telling us not to drive it since we knew something was wrong with it until we get approval to drive it. We now have to pay 400 for the car rental and diagnostic finding. The engine is 12,000 to replace. All of this could have been avoided or covered by the warranty company if the Dealership/service center did there job TWO YEARS AGO, or the multiple times we had the vehicle up there to be looked at for the SAME ISSUE. We had to call daily to get any sort of update, or leave a message to hardly get a call back. We asked what we should do from here. GET THIS, they gave us the number to the better business bureau or to call the attorney general. I'm honestly appalled by the lack of communication, respect and lack of service from this location. After talking to others about our issue. It sounds like this is a common occurrence for this location. One person told me they had a similar problem and the dealership had her truck longer than she owned it. If you are looking to buy a vehicle here sure, they do a great job getting you to buy one, but don't come back for repairs or warranty issues. This is there fault and they should stand behind there company and brand. I honestly think they didn't want to pay for the repair knowing what was wrong with and knowing they didn't take the right steps, and waited for it to be out of warranty. GOOD LUCK!