We had a really excellent experience with Volkswagen Duluth. Literally traumatized by the last…read morelocal dealership experience we had, I was not looking forward to the purchase of a new car. But Gabriel and Keenan made it literally so easy! We went from test drive to leaving with the vehicle in two hours. The vehicle is exactly what we wanted and we've have had it for a week now and love it! And yesterday we received coffee mugs and fresh cookies in the mail. Lovely touch and we appreciate it! Volkswagen Duluth focuses on customer service, and doesn't act like they are doing you a favor by helping you buy a car. We as consumers have the choice to take our business anywhere we want, and my husband and I definitely recommend Gabriel and Keenan at Volkswagen Duluth.

My experience with Keenan McGovern was disappointing. During the sales process, he was friendly and…read morehelpful, but after we signed the paperwork for our certified pre-owned vehicle, his communication and approach changed noticeably. We traded in our previous vehicle, but the title was still at our families home in Michigan. Keenan told me that this wasn't a problem and that once I returned to Michigan, I could simply mail the title to the dealership. Based on that conversation, I believed everything was taken care of. I was surprised when he later called and told me that I now needed to sign a power of attorney because the dealership had already sold my trade-in before receiving the title. This was never mentioned during the purchase process. If selling the vehicle before receiving the title would require additional paperwork or legal authorization, that should have been explained from the beginning. Buying a vehicle is a significant purchase, and customers deserve clear and transparent communication throughout the entire process. My frustration isn't with having to sign the paperwork--it's that the need for it only came up after the dealership had already sold my vehicle. More transparency upfront would have gone a long way toward building trust and avoiding unnecessary frustration.

I hit a deer and was given vague answers by the first mechanic (not at CARS) about whether or not…read moreit was fixable. When I took it to CARS for a 2nd opinion, they let me know it wouldn't be worth fixing without charging me a cent, which I greatly appreciated. They paid me for the scrap metal pickup in cash so I wouldn't have to come back. I felt they were honest with me and didn't try to make a buck off of my misfortune. I would take my car here again.

Paid $2400 for head hasket replacements on a Subaru and they failed within 18k miles. They should…read morehave lasted minimum 100k. My dad also had valve cover gaskets done on a Tundra that failed within 10k miles. Won't be back.

$98. For 15 minute oil change on my small Subaru, no way, time to find a a new place to go.read more

I really planned on keeping doing business with them after they took over from Pete but after they…read moredid a bad break job on my truck that cost me $900 I will no longer be there customer.

The only reason we are giving 4 is we've only had an opportunity to use them 2x so far but would…read moredefinitely do so again. Definitely not a 'flashy' operation but they treat us fair, do what they say they will (and then some) all at a very fair price. Both visits were due to unexpected issues and they were able to turn our car around same day or next.

Brought car in as I suspected an issue with the timing belt. Came back to a $500 bill listing that…read morethey pulled the timing cover off and checked the timing belt, replaced several electrical parts. Lifted the hood to look and found that the timing cover had never been removed nor were the parts that were listed as being replaced new, still the original dirty parts. Beware! Go somewhere else!

Great response as they called back several times after leaving message. Great resource for repairs.read more

Replying back to jay to owner , jay my door was not rusty and nobody told me it may break you guys…read moreused that so you didn't have to take responsibility. My door handle is hard plastic not metal that pin in there is still sturdy as can be I have opened that door several times no issues . Won't ever be back especially when you won't take responsibility over a $25 part and I'm going to assume the guy working on it pulled himself up with the handle and broke it because once again I've pulled pretty hard on everyone of those handles and not to mention each one of those door handles were replaced last year .!

Chris was great to me and I stopped by cold and had a back fender that had popped out on a…read moreclose-curb right turn incident! There was a -lasting piece missing, but Chris took it back and fixed the broken piece and put fender and right panel back in at no charge. Will definitely be back when I need services again!1

I think most auto shops make mistakes and some types of negative experiences are inevitable, as…read moreseen in the review world. My experience at this shop took place in 2018. When my vehicle had slid off an icy road and the front bumper and grill were damaged, I took it to Arrowhead Auto Body. They gave me an estimate to have it looked at which was accompanied by a strong opinion that it would be costly to repair and that parts needed to be replaced. I didn't have the funds that day, which seemed to annoy the representative in addition to the fact that I didn't want to dive into a repair before the vehicle was even looked at to assess the damage. I was told I could only leave it parked there for a day or two. So, thankfully, I saw that another shop, Everything Automotive, was across the street, and I took it there. The customer service was awesome, and they actually even let me keep the vehicle parked there for 1-2 weeks until I had the money for a potentially costly repair. When they checked everything, there wasn't any actual damage that needed repair. When I came to pick it up, they didn't charge me anything. The whole experience was a surprise and felt like great customer service and just kindness. I'm sure that Arrowhead Auto Body has allowed for many positive experiences, however, because of mine, I would tell a friend to consider other shops or at least get a second opinion. I've continued to have really great experiences at Everything Automotive. Arrowhead Auto Glass (full auto body shop) is also a good shop.

I stopped in here on a recommendation when I needed a new battery in my wristwatch. Upon arrival I…read morewas greeted by a friendly staff member who was eager to help. He was able to take my watch into the back and installed a new battery on site. The customer service was excellent and I was in and out in just a few minutes! While I was in the store, I was able to browse and this place has batteries for everything that you could possibly need! Also, some cool lights and lamps and some very good deals on LED lightbulbs. If you need any batteries or lightbulbs this is your place!

I would give them 5 stars for efficiency and friendly service, BUT-…read moreThey were not wearing masks. No mask in sight. Big problem. Won't be back.

I brought my car in one day and the next day they called to tell me the part was in and I could…read morebring it in the next day. Perfect repair, very reasonable price and friendly and efficient staff. Highly recommend this place. Actually had fun waiting for the work which only took about an hour!

Back in September my Focus RS was hit from someone running a red light. it damaged the front driver…read moreside bumper and fender area. Tim the guy that handles the paperwork is a great guy. The body work though absolutely horrible. I took my vehicle over to another body shop after asking Abra to fix the off centered hood headlight and bumper and fender they told me everything was within spec. They did not replace any suspension or even look at it even though the wheel took damage. They did the most shady frame work. Just take your car to Arrowhead Auto Body. The other body shop found parts that were said to be replaced and clearly was not replaced and the amount of overspray with the paint was horrible. They spray painted wiring harness'. The insurance is now contemplating to either total loss the vehicle or have the other shop fix it. Abra is horrible and shady stay away!