A neighbor praised this place's honesty, and she was right. I brought a car in with an engine code…read moreand they checked it out, reset it, and let me know the car was fine. (I had replaced the gas cap, which fixed the problem, but didn't know I reset the code system.) They could have told me it needed an expensive, plausible, but unnecessary repair. The only thing I'd recommend is that they install a more visible sign on the road. This place was hard to find!

Had a wonderful experience. Had a metal on metal grinding on front brakes on our RV. We were just…read moredriving through and needed it fixed ASAP. Jason at Janzer Automotive took us in immediately (between other jobs they were already working on). He then drove over to get the parts needed. He changed the pads and fixed a sticky caliper. All in less than two hours and a very good price. I highly recommend this garage.

It is truly unfortunate that after 3 cars, and 19 years of great service while Star was under…read moreprevious ownership I am now writing this 1 Star review. I had triple A tow my car to Star on 10/27/25. I gave them a call in advance and let them know I would be sending it there and stated what had happened. For full context, I was exiting the free way in central point there was a small box in the middle of the road and I had not choice but to slow down and go over it. My car being an Alfa Romeo Giulia sits low and something was pulled out of the bottom of my car and it immediately lost all power steering. I was able to pull to the side at the very end of the ramp. No body damage at all, car was still drivable but no power steering. The tow truck drivers were able to drive it into the flatbed themselves. Zach from Star automotive s initial quote 10/27/25 totaled $10,054.53. See pic and note Quote 1. (This quote will dramatically change once insurance adjuster is involved) 4 quotes later, 2 subcontracted dealerships, a broken fuel module that made my car completely underivable, and no answers from Zach or Austin about what happened. The insurance claims adjuster, the service manager in Portland and the technicians all agree in writing that my car was not drivable when it was brought in and that someone clearly damaged the fuel module brought the car in with zero fuel, and then tried to cover it up ...the technician stated "it was hanging off when I saw it". Zach blamed this entire incident on a recall. Once again in writing the alfa Romeo dealership states this was not possible. I did not accuse Zach or Star right away when I was presented with all the evidence and facts...I called Zach and sent him the email from the service manager who he spoke with and checked my car in with. I simply wanted an answer, and a solution to this issue. It's Friday 4:47pm 2/27/26 my car is 246 miles away one way. The additional cost is $1113.31. I just wanted my car back. When I went down to Star after my phone call with Zach to simply discuss this in person...they said Paul is on vacation and that there was nothing they could do for me. I said I wanted to believe Zach wouldn't take advantage of me knowing how hard things were already finically ....Austin and Zach made many excuses that were not only unreasonable and impractical explanations for this incident but Austin then proceeded to yell at me and threatened to call the police on me. To the owner Paul...I know you are not aware of any of this, and from one business owner to another I am truly sorry this is what your employees are doing behind your back representing your business. I could have chosen a statefarm preferred shop, but due to my past experiences with Star, Dave specifically when he was there I chose your shop. Paul please contact me regarding this matter. I do have more documents and a video of my encounter with Zach and Austin this evening if you'd like to see to give you a full perspective. I will not upload all the documents, videos I have at the moment I will leave a thorough review in full after this claim has been closed out. I look forward to our conversation Paul and I have high hopes that you will make this disappointing situation right. Thank you Hi Paul I appreciate your quick response even with you being out of town. My car is ready to be picked up in Portland and both the shop and insurance claims department need to be notified as to what the plan is. I can not wait until March 20th. The car has been gone since October and I have to have this closed out and picked up no later than Tuesday 3/3/26. I can email you all documents, videos, emails and correspondence I have from the shop. I'm sure Zach has Alfas phone number as well. Just ask for Katherine she is the Service manager. Again, appreciate your fast response and attention to this situation.

Super unfortunate. Worst customer relations I've ever witnessed. Completely refused to even…read morediscuss; let alone rectify a problem they caused.

Im old and experienced with most all car/truck repair in the area. The Rogue Automotive is as…read moregood as we can find locally for service, price, honesty. I have had repairs at many of the local repair shops. Some are OK, Use Rogue Automotive, They are the best. Terry S. s

I was so lucky today to have found my way to Rogue Automotive. Was here on vacation and had a…read morevehicle issue. After Amy assured me that they could perform all necessary testing while I waited and after a very reasonable time period Josh went over all detail's clearly and I was able to head out knowing that I'd make it home safe and sound! BTW Price was outstanding. Can't thank the team at Rogue enough!!!!!

Took our car to blue line after another mechanic botched a wheel-bearing repacement…read moreTook car to Blueline the estimate was thorough . They were able to replace wheel-bearings in record time. With a warranty. Highly recommend them Professional and efficient

I took my car in because my window stopped working. Seems pretty straight forward-please fix the…read morewindow. They charged me $155 for full diagnostic of the entire car, instead of just focusing on the window. Window motor was fine, electrical components fine. Just needed a new cable. Repair cost $472 and charged me the full diagnostic price(no folding it in or discount). Final cost $627. That's wild. Before going in, I thought: this might be my new go to mechanic and I wanted to keep business local. My window is fixed- so thank you. But, will not be going back.

The techs at Tom's auto service are amazing! Very knowledgeable and helpful…read more I'm an Oregon native but currently live in California. I was up visiting in grants pass when all of a sudden, a terrible noise was coming from the front right of my engine bay. Not knowing the exact cause, had my suv towed into Tom's early on a Monday. By Monday afternoon they knew what was wrong, had the part is stock and could get me back on the road by end of the next day. They were even complete early and upon pickup, the tech showed me the broken fan from the radiator fan assembly that was basically wobbling away making quite the ruckus. I am so thankful that Tom's was helpful, knowledgeable and quick. They did come highly recommended by some friends so I'm glad I trusted them. If needed, will definitely take vehicles back to Tom's.

Worst Brake job I have ever had. Brake dust everywhere and they screech as new brakes. I called to…read moresee about a refund and I was rudely told no and to deal with it

It's so nice to have a mechanics shop that treats you so well. They tell you what is best for you…read moreand your vehicles and lay out a plan for how to keep it all going. Great service at a great value. I'm honored to be able to say I can trust my mechanic team.

All of the employees here are kind and really take care of your vehicle. Always bring my Rover here…read moreand I'm never disappointed with the service

Best independent Mercedes/BMW mechanic I've found in the valley…read more This is my go-to German Autowerks for Southern Oregon, have serviced multiple vehicles here and always been satisfied with service quality and prices

This place deserves five stars. Take it from someone who has been an automotive industry for over…read morethree decades if you need help with any of your vehicles this is the place ! Great communication, outstanding service and for professional people who do what they say in a timely manner! Fantastic shop you can't do better

What a great shop! Great communication and work was done promptly. The prices were very reasonable…read morefor the quality of work we received. We were very happy with their work!

I like the idea of supporting a local business, and the work here is solid, the parts are good…read morequality, excellent warranty, but only open M-F until 5pm which is not always convenient. I always check with Ashland Automotive 1st, but for the last few years they are consistently The Most Expensive; even more expensive than the Dealership for the same services. I didn't think that was even possible. It's worth making a call or two for anything other than an oil change, which is also cheaper at the dealership but not as convenient.