We went here for my 50th Birthday on Tuesday night, a table of 6, we waited 15 minutes for drinks to be ordered, it was 45 minutes before our starters arrived, which were all good to be honest. We then waited a further 45 minutes for our mains to arrive, my sons steak was overcooked, all of my wifes side dishes were cold, my nephew had a burger which you would expect to ok here but was sub Wetherspoons quality, then onto my steak, it was very under cooked for a medium, naturally i was assured mine and my sons were not mixed up, when our waitress asked if everything was ok i politely replied that no it wasn't to be honest and went through our list of issues, she was very apologetic and said she would take my steak away an replace it, i said it that it was ok as id eaten half of it but she said they would replace. 5 minutes later she returned with a very small piece of steak, i pointed out that wasn't a 10 oz ribeye, she said no it was the remainder of my steak and they had cleaned off the peppercorn sauce and cooked it for longer !!
So ok its not Gauchos price but compared to most pub chains its not cheap, I will never go back until management can adequately staff this place as they must be short of decent kitchen and waiting staff!! read more