My boyfriend went from BK to LI to purchase a used vehicle they said they had to find out once he arrives it was sold when he just asked the day before but it was sold days previous to that . Then they get him to finance a vehicle he didn't really want but was exhausted from the overnight job and being there for hours financed a another vehicle for $17,000. It hasn't been a month yet and the car has been in there shop 3 times already for the engine light continuously coming on after Millennium Chevrolet said it has been repaired. It came on again so back to them again. Every time this light comes on its a big deal and problem. This doesn't make sense at all! Very unhappy and disturbed. We have to travel there every week. Thanks for starting out ruining a new year. Gas cost money I live in the Bronx and tolls cost money too! read more

Probably the Worst dealership one could possibly deal with. They personify everything horrendous about bad car salesmanship. They are openly rude to customers and take full advantage of the recent car shortage by over-charging outrageous amounts for a car. They don't allow ample opportunity for discussion about price or any aspect of the sale but just try to rush the customer thru the whole process as they hastily rattle off senseless numbers that are waaay above any reasonable price. Not sure which is worse, the totally inept, ineffectual salesmen who are obviously instructed to lie, confuse and speed up the sale or the gruesome, abrasive managers who do not hesitate to be openly hostile and offensive to the customer. I never expected to be treated so horribly at a car dealership! There was NO excuse for it and it completely cost them the sale of the car. They proved they are not to be trusted in any way. Imagine expecting this place to honor a warranty?? NO way!! They are totally unprofessional and there seems to be ZERO attempt made for Customer Satisfaction on any level. It's a non-existent concept at this dealership. It amazes me that they sell any cars at all. Any customer buying a car at this place is getting totally Duped! read more

Been driving over 30 years, worst experience ever with the service department. Lack of knowledge, disrespectful, Abused use a vehicle for test drive and left no gas Every day was a different excuse. Lack of communication with customers, lack of respect for customers and their families, Will never bring my vehicle back there for service again. Will never buy another Chevrolet again. No concerns with customer safety at all. Had vehicle eight days seven different problems. 2019 equinox is a lemon 7/17/19 Horribly Staffed all about sales and pushing cars out don't care about customers safety or concerns at all!!!!!! One person lies the other swears by it, no coordination or communication what so ever. STAY AWAY 7/22/19- Been contacting GM for 2 weeks now and nothing. Went on road trip and same issues. Now a long distance from home and tomorrow have to try and get family home say. So far 8 days numerous repair attempts and no solution. They can care less about a customer and his families safety, concerns on top of disabilities. Never again will I ever trust a GM dealer or Service. 7/29/19 Another week has passed and still nothing. Can not seem to figure out how to repair a brand new 2019 Chevrolet Equinox. How can you have confidence in a vehicle when there own GM certified technicians can not figure out how to fix issue. I was told they probably have to bring an engineer in to figure out the issue. WHO IN THERE RIGHT MIND will get back into a vehicle that you need to call in a GM engineer in to evaluate issue and put the families safety in jeopardy NOT ME. the dealership has not called me once or updated me at all about what is going on. Couldn't even get a comparable loaner vehicle. I HAVE NEVER been treated with such disrespect and ignorance before and I have lost all my trust in any product Chevrolet produces read more

So went into the service department for what seemed to be an engine misfire in cyl #2 basically a coil packs and spark plugs nothing crazy... I came in before opening and they hadn't touched my car in 2 days then finally after I called them, they said I needed a new fuel injector which they didn't have in stock for A Current GM model, ok great they ordered it... A few days or so later I'm expecting to get a call to come get my car... No they said they said they have to replace all of my pistons and the fuel injector and spark plugs... Meanwhile the code said from jump it was a problem with coil pack #2... So at this point I'm calling and they've had my car about 2 weeks going on 3 weeks! So I finally get a call to pick the car up, this lady tells me my battery was dead and that it needed a new battery and not a jump and that all the techs were out to lunch also they put my car in the back of the lot and told me I couldn't jump my car on their grounds , and they said if I wanted to buy a new battery from them it would cost $200, and another $100 to install fortunately I purchased a battery on the way there from AutoZone because they told me over the phone about the battery... I get the key, my car started right up with the original battery ‍. So about maybe a week or 2 later the same issue occured "engine misfire." I called the dealership back and the lady lied to me and said my car was no longer under warranty and that they will only cover what they worked on... I called Chevy Corporate to confirm that I was still under warranty which I was! I took my car to another GM dealer and Millennium Chevrolet never processed the work they supposedly did over a month ago so the dealer has no idea what they did to my car... To add insult to injury they didn't have any loaner cars for me not even a Trax because I didn't buy my car there and told me to rent one which would cost me $600/week plus my car note and insurance... I was looking for a new place to service my car, needless to say I didn't feel welcome and when I am not longer under warranty but yeah... No thank you. read more

Excellent buying experience . First time dealing with Millenium Chevrolet. The sales rep was honest, knowlegeable and efficient. The leasing rep did not force any "extras" on us. The environment was safe and clean.No unneccesary waiting around. I will be buying future cars from Millenium and highly recommend them. read more

I purchased a 2019 Equinox and had a minor oil leak after having the car over 15 months.I took the car in and Jerome,the manager was extremely helpful.We barely waited 15 minutes and my car was fixed.He topped off my oil and replaced the gasket.He was honestly the friendliest, most helpful car repair person I have ever met! Thank You Jerome! read more

If I could give this service department a zero I would. I recently leased a car from this Chevrolet about 7 months ago. I take it in for the first routine service. I had made an appointment and still sat in the waiting room for 2-3 hours for them to tell me that they only did an oil change and a tire rotation. I drive the car home with no problems or what seemed like no problems. About two days later I get on the highway to come home from university when I notice that my engine light has come on. I assumed during that service that if they found something wrong, they would have fixed it considering that I was sitting in there waiting room for quite a while. So now two weeks has passed, and my car engine light is on constantly. It flashes every now and then. Keep in mind that I have not the tiniest bit of knowledge about cars. I spoke to someone on the phone around 7 o'clock and they were very rude and didn't even take into consideration my concern. I just wanted an appt to get my car fixed. The women I spoke to on the phone was having a conversation with someone else that I could hear in the background and she would constantly mute me to continue that conversation. The next day it took me hours to get someone on the line to fit me in to get my car fixed. (I rely on my car to go back & forth to school and work). I finally speak to the manager of the service dept, he can only fit me in for 3 days from when I call. Or I was told to call another dealership and see if they can fit me in before that. One day later, I'm driving my car and it starts bouncing and the engine light is flashing, and it doesn't seem safe to drive. Therefore, I call Chevy, I spoke to someone who was nice, told me to call GM roadside assistance and to have the car towed to the dealership. (the nicest person I have spoken too) The car gets to the dealership and there seems to be missing parts that are normally removed during a service. They proceed to tell me that "there is no way that they messed up & that I had to have sabotaged my own vehicle." That's absolutely impossible because I don't even know how open the hood. The manager of the service dept, told me they would call back. Two hours later, I am still waiting on a call back from someone about my car. The attitude and rudeness of the management is unlike anything I've seen before, they yell and speak to you like your nothing. DO NOT DO BUSINESS WITH THIS DEALERSHIP. read more

Was sold a specific package when I leased my truck. It comes with a part that they said they didn't have in stock. They said it would take 1-2 weeks and it is now approaching 4 months. I can't get a straight answer out of anyone at the dealership. I'm assuming they hope I just stop calling for it but it's pretty disgusting that that's their business model. read more

My wife has been searching for a different vehicle for weeks. Finally we had seen this 2016 Chevrolet Tahoe. Was advertised as Certified on the website, Autotrader, and on the CarFax that "was" offered on the website and now it has disappeared..... So living in upstate it is a 3 1/2 hour drive there and back It had everything that she wanted and at a very nice price. After verifying that it was still available and in fact Certified, we decided to make the trip. After entering the building to meet the sales representative that we were scheduled to meet, we got handed off to someone else. After Introducing himself and telling us that he mainly does New Car Sales, we asked to see the vehicle. He walked us out to the Tahoe. After initial viewing I noticed the tires might need replacing but could not verify how much tread was still left without my tire depth gauge so I used a penny. It was just at Lincolns head which means approximately 2/32 tread. We then took it for a test drive. I noticed it was pulling to the right which could mean the alignment is off. After getting back to the dealership, that is when the fun begins. Haggling, everyone's fun time. After back and forth and being told that the car is "Certifiable" and not Certified as like I said above, the Certified cost started at $2995 but kept going down as the negotiations were being dealt with. It got all the way down to $995. But still being asked to pay for something that it was advertised with. Now to give you some background, I have worked at a Chevrolet dealership. I know that paying for extra warranties that the salesman gets that money as their bonus (well not all of it). However, paying for something that it was advertised with is a joke and also False Advertising. Since then, that very same vehicle has now gone up in price, the CarFax has been removed from the website, they put new tires on it and won't deliver it to us now, and they want to know where "The Disconnect Is"? Now that being said, I do Secret Shopping. I usually get paid to do reviews like this by big companies, but this is my "Disconnect". Don't ask me what you can do to make it up, tell me what you are going to do to make it up. Enjoy. read more

Bait-and-switch capital of New York.. I was called many times telling me the truck I was looking at was still available, even when I was on the way there I got a call saying the truck is still available then after I drove 2 hours and finally got there they said the truck was sold two days ago. Bait and switch i think so.. they even tried to pull "is there anything else here you're interested in looking at".. if the owner is reading this help change my mind! read more

HORRIBLE DEALERSHIP ! STAY AWAY, YOU MAY GET ROBBED BLIND !!! I dealt with inventory manager Rob Kennedy who handled my lease end return process, assured me in person, face to face conversation that my 2 remaining payments to be paid off when they purchase my vehicle from GM Financing in about a week or so, gave me his business card to contact him. I called a week later, he acted like he didn't remember, promised to call back but never returned my calls and ignored my voice messages. Rob Kennedy purchased my lease return vehicle, sold it and made over $3,000 profit in his pocket and FAILED TO MAKE 2 REMAINING PAYMENTS TO GM FINANCING. He's a very dishonest person to deal with. If anyone dealt with this crook or others ! If anybody had problems like my case with this dealer, Please Contact NewYork State Attorney's office at: (212) 416-8300 Or file a complaint with State Of NewYork, Division of Consumer Protection at (518) 474-8583 + (800)697-1220, State of NewYork-Division of Business Licensing Services at (518) 474-4429 for Investigations. read more

Just an update...almost 5 weeks and my car still at east hills chevy. Not that anyone from millennium would seem to care. As I was told by Enzo, there is nothing you can do. Terrible! read more

Best experience ever. I've never written a review before, but this deserved one. I've been leading cars for years, and this is by far the best experience I've ever had. From the moment I walked in, Marco was personable, never made me feel pressured, and worked with me through the process. Plus, he gave me a great deal. Tom, the manager, also made me feel comfortable. If you're ever in the market for a Chevy, make sure you start and finish at Millennium Chevy. read more

I received a flyer in the mail, which showed a great deal on a 2019 Chevy Colorado I was interested in leasing or purchasing. I went to the dealership and the deal they offered me was nowhere close to what was on the flyer. It was in fact more than double the price of what was in the flyer. The salesman gave me explanations that made no sense, and I realized that the deal on the flyer was just to get me in the door. I'm very disappointed in the experience and encourage others to stay away from Millenium Chevrolet. read more

My husband and myself have been car pricing so we stopped in to check out the 2020 Chevy Traverse. The sales rep was very nice and took the time to show us the car and all the features it had. When it came time to sit down and talk prices they came back with the highest prices compared to Robert Chevy and East hills Chevy. When we told him we went else where and this is what they had to offer they were saying that the deal we had gotten from the other dealership wasn't even possible and that they must have been doing something shady to get us those prices. After we left the sales rep text my husband that all of a sudden they were able to give us the same deal that they claimed wasn't even possible and shady! Make sure you look around and get a few prices before settling bc we made a big mistake when we went to Robert Chevy which I will be leaving a nice review there as well! Over all the sales rep was very nice and had he been willing to be straight forward from the beginning and not try to wheel and deal with astronomical prices the highest out of the 3 dealerships they would have definitely gotten us as a customer. read more

I went to Millennium Chevy to inquire about leasing a 2020 Equinox. The salesman had his manager come over who told me he could give me the car for $300/month. I returned the following week to go ahead with the lease and they pretended no one ever said $300. He told me I should put down a deposit Of $385 to hold the car until I could come back the next day (it was 930pm, they were closing). First thing the following morning we called to let him know we would not be taking the car for that price. He still went ahead and put leather in the car (and added black emblems that were never discussed) and when we would call, he would hang up. When I went back for my deposit, he told me I needed to come back on Monday. I spoke again with the manager who originally told me $300 and he was extremely unprofessional, getting angry and stormed off when I said he was the one who told me $300. We called to speak with the manager following this experience and he would not come to the phone and never called back. My father and I went to get my deposit back on Monday, as they told me to, and now the managers said they would not give it back until the car was sold. They were extremely unprofessional and rude again, yelling and arguing with my father, and finally agreed to give my money back saying: "I'll give you the deposit back if you admit your daughter made a mistake". There was absolutely no mistake made on our end, the mistake was made by their salesman who went ahead customizing a car after he was told we would not be taking it and before any lease agreement was signed. I would never recommend anyone ever do business here, the dishonesty and unprofessional attitudes by management is unlike anything I have ever seen from a place of business. read more

I went to Millennium because they are local. I called before I went and asked would they buy my lease outright so I don't have to return it and pay for excessive millage and some misc body damage. I was told absolutely come down and let's discuss it. So a couple days later I had some time and went down there. I reiterated my needs of wanting to have them buy it outright, appraise my vehicle roll the negative equity into my loan. They agreed, they told me the numbers, we made a couple changes to make the numbers work. I put a bigger down payment and took a later model that was brand new. So they get all the paperwork and told me I don't have to worry about my old vehicle any more. I was happy with my new vehicle. My payment was a little high because of the negative equity but it was what I expected. Two weeks later I get a call from the leasing company and was told that we need to talk about the damage on the vehicle. I said there must be a mistake, Millennium bought my vehicle outright. Again, that was the only reason I bought my vehicle from them. So I called Millennium and explained the mistake. All of a sudden the amnesia kicked in. "No sir, your mistaken, we never agreed to that, your vehicle was running a little rough and we returned it to the leasing company." What liars. Just so deceitful. I called the leasing company back and they told me that Millennium is notorious for doing that. So not only did I roll the difference of the appraisal into my lease payment and gave a larger down payment I had to pay a few grand on top of that back to the leasing company. I'm stuck with a high payment because of all the extra money they rolled into my lease. Beware!!! Get everything in writing. I will never buy any vehicle from this establishment again. read more