This review is way overdue. From start to finish, this company, all the staff - front desk ladies, the very fabulous hygienists, Mark (he does everything!) and obviously, the STAR - Dr. Tsai. They are just so great at their own specific roles. They are kind, efficient, professional, and wonderful humans. All of them. It is an all star team and together they run like a well oiled machine. Dr. Tsai... she is in a league of her own in regards to skill, patience, bedside manner and helping not just my husband and I, but also our kids! We are so thankful for ALL she has done for the past few decades! WOW! From cleanings, to surgeries, to referrals, to invisalign, mouth guards and more! We are forever grateful for Dr. Tsai and the incredible business she runs. THANK YOU ALL at Millbrae Dental. We can't recommend you enough. read more

UPDATE: I did not think this office could sink any lower, but apparently it can. This dental office resorts to dirty tactics instead of simply taking responsibility and resolving customer complaints. After I posted my review, Mark called me and offered money in connection with taking this review down. I found that completely inappropriate and inconsistent with how a reputable business should respond. The proper response would have been simple: refund the approximately $250 they charged me for a process that never resulted in the crown I specifically requested, and let me update my review accordingly. Interestingly, they now say they are willing to refund that amount, something they did not do before. Instead of simply correcting the issue, they first tried to buy my silence by offering me money to make this negative review disappear. Every word in my original review is correct, and I stand by it. P.S. Mark also emailed my other family members to terminate their care with this office, even though they had absolutely nothing to do with this dispute and were not even aware of it. To me, that felt vindictive and completely inappropriate. Original review --- I would strongly recommend avoiding Millbrae Dental Care for anything beyond a routine cleaning. Last year, I came in with a chipped implant crown and clearly told Dr. Tsai that I only wanted a natural-colored replacement, not gold. She agreed. They removed the crown, did some prep work, and charged me $250 out of pocket. Only afterward, Mark, whom Dr. Tsai calls in for implant-related questions, told me they would only provide a gold crown. I refused because that was specifically what I had said I did not want. They kept the $250 and reattached my old chipped crown. Apparently, they did a poor job of reattaching my screw-retained implant crown, which has to be unscrewed to remove and screwed back on to reattach. Today, during a cleaning, the technician noticed that the same crown was loose. Dr. Tsai again called Mark, who told me they would charge me another $850 to fix it. So they reattached the crown poorly last time, it is now loose, and they want another $850 to essentially unscrew it and tighten it back down. If you need anything beyond a standard cleaning, stay away from this office. read more

Hygienist do a nice job cleaning. Dr. Is obviously overbooking. She looks at your teeth for 20 seconds and doesn't have any time for questions. Manager is rude. read more

Dr. Tsai is by far the most exceptional dentist I've ever had. Over the years, I've seen many dentists due to frequent moves, and I've never been someone who enjoys dental visits--until I met Dr. Tsai. Her skill, precision, and genuine care completely changed my perspective. She has an incredibly gentle touch. I didn't feel any pain during the numbing injection, which is usually the part I dread most. Even more impressive, the timing of the anesthesia is perfect--it takes effect exactly when needed and wears off just as the procedure ends. I was lucky to have my dental implants done by her, and the entire process was smooth, comfortable, and surprisingly stress-free. What truly sets Dr. Tsai apart is her commitment to patient education. Whether I'm there for a routine cleaning or something more involved, she always takes the time to explain my dental condition in detail. She never pushes unnecessary procedures and instead lays out all available options, offering her honest opinion while respecting my decisions. Her transparency and professionalism are refreshing, and her entire team is just as impressive--friendly, knowledgeable, and always willing to help. If you're looking for a dentist who is highly skilled, trustworthy, and genuinely cares, I cannot recommend Dr. Tsai enough. read more

False Statements and Misrepresentation Dr. Tsai, I am extremely disappointed by your continued pattern of dishonesty. In your response to my Yelp review, you once again made false statements. Let me be very clear: I saw you only once. That's it--one single time. Instead of addressing patients' concerns with integrity, you seem more interested in using your time to fabricate misleading statements about them publicly. This is unprofessional and deeply concerning. You also claimed that I was reimbursed for the AM Repositioner. That is completely false. I have never received a single payment for this appliance. Repeating that lie does not make it true. We could go back and forth endlessly, but the facts remain. Your office has an established record, reflected in multiple reviews, that speaks for itself. It is a place people should avoid. Your attempt to distort the truth only further proves the credibility of the concerns raised about your practice. read more

Wonderful job by hygienist Tomi! Very professional! All staff I have been communicating with make me feel to come back for more dental work if needed. read more

Went to Dr Sherry Tsai after having pain from a recent crown addition performed by another dentist. She immediately spotted the issue and two weeks later with a brand new crown installed I'm feeling great again. The whole team is so professional. And really felt like the patients well being is their highest priority. Thanks so much to everyone at Millbrae Dental Care. read more

I've had one of the best dental care experiences at Millbrae Dental Care! I don't typically write reviews, but I had to share how exceptional Dr. Sherry Tsai and her team have been. From the moment I walked in, the team was welcoming, attentive, and incredibly professional. The office was clean and comfortable, and I was seen right on time -- sometimes even earlier than expected! After my cleaning, Dr. Tsai took the time to listen to my concerns and explain every step of my treatment. I never felt rushed -- the team always ensured I understood my options and what to expect, asking if I had questions or concerns along the way. This level of communication made me feel very confident and informed about my care. During my procedure, the dentist and hygienists were gentle and meticulous. They checked in frequently to make sure I was comfortable and relaxed, which was incredibly reassuring. I genuinely appreciated how they made me feel safe and well-cared-for throughout the entire visit. The staff also went above and beyond with follow-up care and scheduling, making it easy to book routine cleanings and future appointments. It's clear this practice values long-term relationships with patients and prioritizes high-quality care. And when I needed my records sent to a specialist, they didn't hesitate -- they sent them the same day, which really impressed me. Who does that? I highly recommend this dentist to anyone looking for top-notch dental care! Whether it's routine cleaning, cosmetic work, sleep apnea appliance, and/or more involved procedures, you won't regret coming to Dr. Tsai. My family and I have nothing but positive experience since coming to Millbrae Dental Care! read more

It's been just over 14 years since my original review, and I continue to be very happy with the outstanding dental care I receive from Millbrae Dental Care. The office is clean, modern, and welcoming, with a friendly staff that makes every visit comfortable. Appointments run on time, procedures and options are explained clearly, and I always feel at ease and cared for. Thank you again Dr. Tsai and staff, for your excellent service with a human touch. read more

I have a mouth full of messed up teeth. Basically, it's a royal mess. Just call me King Rob since I have so many crowns! Sherry and her team were great. They have always been fun to work with. Even pulling my wisdom teeth was pretty easy. I had a pretty normal fear of needles based on past experiences, but when she said I would just feel a pinch, she was right! Thanks for all the years of great service. read more

I've been going to Millbrae Dental Care for a few years now, and I can honestly say Dr. Tsai is the reason I keep coming back. From day one, she's been incredibly kind, professional, and genuinely caring. She always takes the time to listen, explain everything clearly, and make sure I feel totally comfortable with whatever treatment I'm getting--never rushed, never pressured. She has such a calm and gentle approach, which makes a huge difference, especially during more involved procedures. I really appreciate how detail-oriented she is, and how she checks in throughout to make sure I'm doing okay. I've asked plenty of questions over the years, and she's always been so helpful and patient. The whole team at Millbrae Dental Care is amazing too--super friendly, knowledgeable, and always welcoming. You can tell they really care about their patients. I'm so grateful to have found a dentist I trust. Highly recommend! read more

This practice was recommended by a friend. The staff is extremely knowledgeable and friendly. I work in healthcare so I tend to read negative reviews to prepare myself. We should all keep in mind, a bad review is usually based on being short staffed, and personal, office and/or patient emergencies that may cause delayed appointments. My first interaction was with the front desk who holds down the fort every time I have an appointment. She happened to be alone the three times I was in the office. When multiple people are checking out, Mark would come help. I feel horrible because I never asked for her name. Mark is the man who works many hours to ensure authorizations have been submitted and follows up with patients. If you don't pick up your phone, he will send you an email. He always provides an estimate for my visits and even follows up to make sure I was reimbursed by my insurance! Kayla is wonderful and so thorough during my first visit. Her recommendations on products and techniques have worked well for me. She took her time explaining everything that interests me and didn't show annoyance at all. During my treatment, she wanted to make sure I wasn't uncomfortable. She is amazing! During my next visit, another hygienist helped me. I can't remember her name but we spoke about her Disneyland trip in Japan and all the recommendations she had. During both visits, Dr. Tsai was detailed and efficient. Her recommendations were things I've thought of for years. Her exam rooms were all full so I didn't want to fall behind on schedule. My daughter had her first visit this week and we were lucky enough to have Kayla clean her teeth. She described the photos in detail and prepared her if what might happen. We were lucky enough to spend a little more time with Dr. Tsai. She is so sweet and professional. It's rare for a dentist to socialize with you after the examination but I'm glad we got to know her a little better. Thank you Dr. Tsai and team for all you do! You guys are truly amazing and I'm so grateful to be in your care. read more

I went this place for my implant since 2020. Dr. Sherry was nice, friendly and care about her patient. Then, I did a cleaning here. It was great, gentle and no rash. However, this year i changed my insurance and waiting a confirmation if it's covered. While waiting, i went to another place where was terrify. So, I came back again. I think I will be their patient forever. read more

To begin with, my teeth were perfectly fine; I had absolutely no issues. They took an X-ray, told me I had a cavity, and said it needed to be filled. So, they drilled my tooth and filled it. But in hindsight, it would have been better if they'd never touched it. After they performed the procedure, the nerve in my tooth got exposed, and I was in excruciating pain. Consequently, they had to do a root canal. So now, my perfectly healthy tooth has turned into an ugly, dead tooth. read more

This office is chaotic and poorly run and calls may never get returned. But that is not the worse of it. Dr TSAI is cold, rushed, and acts confused. She is unethical and unprofessional and dishonest. She caused me months and months of pain because she made a mistake and was not trained properly to do procedures that she claims to know. She knows nothing about antibiotics. Worst of all my face is deformed by the swelling that never left. I would not wish for anyone to have an experience like this. A second opinion confirmed the above statement. Beware. read more

My wife and I had our first appointment here With Dr. Tsai and had a very pleasant experience. The staff was friendly, professional, helpful and very attentive. They return calls , very responsive and make you feel welcomed. After searching for dentists since February with very unpleasant experiences we are so grateful to have found a dentist that we trust and feel good about. Wonderful- clean atmosphere. I highly recommend Millbrae Dental Care 10 Stars! Respectfully Steve & Elizabeth York read more

I had my first visit with Dr. Tsai today and I'm very impressed! She's very knowledgeable, including her hygienist Lee. It's no wonder she has a busy practice and so many exam rooms. I would highly recommend her especially if you have bite, sleep apnea issues. I agree that she is conservative which is so hard to find in a dentist, from personal experience. Thank you Dr. Sarles (my retiring dentist) for recommending her. I also brought my 8 year old to her and it went as well as it could have, for a tooth extraction. I appreciate this over a pediatric dentist at this age, because at the pediatric dentists they always put my kids in morning appointments when of course, I prefer afternoon like all other parents so they don't have to skip school. The ease of scheduling afternoon appointments here is much better for us. Highly recommend for kids and parents! read more

Standard cleaning is fine. You'll see Dr. Tsai for 2 minutes to look at your teeth and the next 2 minutes to push a night guard every damn time. Shut up about the night guard. I don't want it and I'm not gonna use it. Take a damn hint. I've never been recommended a night guard before coming here or since leaving this establishment. If you don't care about a personal touch with people who look after your teeth then this place will be fine. If you actually want somewhat of a personal connection with your dentist then this place isn't for you. read more

I was referred to Dr. Tsai by my sleep doc for possible mitigation of sleep apnea with a dental appliance. I spoke with Mark, who turned out to be the office manager and was straight up honest about the difficulty in getting my medical insurance to pay for it since I have met my full deductible. Mark sent me 5 sets of forms, worked with my sleep doc to prepare the forms for insurance. All along, Mark told me how difficult it was going to be. He was right...it wasn't worth the effort to jump through hoops to because in the long run it my medical insurance would make it difficult. Long story short, I am going to wait until I qualify for Medicare and go back to Millbrae Dental for the appliance. If Mark went through all the effort to try and get me approved and I wasn't even a patient, I can only imagine the care they provide their patients. If you are looking for a dental office that really cares about its patients look no further and call Mark and Dr. Tsai. read more

This is a long overdue review. I've been a patient for 9 years and really appreciate the care given by Dr. Tsai and her team (especially Kayla). Don't know where I'd be without them. My dental health has improved and it means a lot that the staff is nice/seem to enjoy their jobs! read more

I had a minor emergency recently after I broke a tooth (during thanksgiving) cracking nuts with my teeth. The staff was able to fit me in quickly and determined the tooth was too badly damaged to repair and I needed a crown. It needed to be done right away but Dr. Tsai, whom I have been seeing for 10+ yrs, was out of town and they had a sub in, Dr. Roos. Doctor Tsai is wonderful, so I was a bit nervous about having someone else do the work but Mark, the manager, assured me Dr Roos was highly experienced and would do a great job. I decided to go for it and I'm glad I did. Doctor Roos was wonderful, great bedside manners, easy to talk to, answered all my questions, and made me feel at ease. The procedure was quick and easy and the new tooth/crown is perfect. On a side note, they always seem to be up on the latest technology as they used a digital scanner which was very impressive! read more

Let's be honest, no one likes the Dentist. that said, Sherri and the entire team at Millbrae make the process pleasant if not enjoyable. Friendly staff from top to bottom and a gentle touch throughout. All the latest equipment, and inviting office environment. My latest procedure was a crown, and I got through it without a hitch point I cannot recommend Sherri and Millbrae strongly enough. You don't have to put up with any less than the best. read more

Dr Sherry Tsai designed a mouthpiece for sleep apnea. She was very professional, thorough and explained everything as she was working. This device changed my life. Unable to tolerate a CPAP machine I wondered if life would ever be the same again. The device created for my mouth has let me sleep again normally, made me calm and happy during the day. I just couldn't imagine life without it. Hats off to the professional staff, kindness and competency of this dentist. If you have sleep apnea you must visit Dr Tsai. Thanks again. read more

Moved after years with one dentist. Really good service and professionalism. Got my issues resolved quickly and with expert service. Appreciate the sharp focus on listening and understanding personal history. read more

Last September I was in search of a dentist closer to my home. I was fortunate to find the dental office of Dr. Tsai and staff. Before I called Dr. Tsai's office, I researched YELP for her reviews and found her reviews to be very good. When I arrived, I was met by front office manager Mark. Mark was friendly, accommodating and very knowledgeable. Later, I met Dr. Tsai. Dr. Tsai was very friendly and professional. After her examination she thoroughly explained every problem areas to me. She also explained which problems had a priority, which can be revisited at a later time and then those findings of which were of no real concern. What impressed me the most was when made a number of suggestions which would save me a lot of money. Two months later, I had an emergency situation that required an office visit during non-business hours. After I called them, Mark drove to the office to meet me on a Sunday night. Mark didn't have to pick-up the phone nor did he have to meet me at the office, but he did. As far as I'm concerned, I'm just "another patient". But to Dr. Tsai and Mark, I was important enough to sacrifice their Sunday night to see me. Thus far, my experience with Dr Tsai has been wonderful. I'm glad to see there is still a dentist in the area that still offers quality service with integrity. read more

Had a fantastic experience at MDC. I was a new client and had a Groupon. So I was sure I would get horrible service and upsold a bunch of things I didnt need. Instead, I had a great experience. First of all the place is very professional and high tech. Nicer than many of the other dentist offices I have been to in East Bay. I saw Dr. Kim who gave me the full xray, cleaning and exam. He was very friendly and did a through job (vs. other dentist offices where the hygienist does everything and the dentist comes in for 1 minute). He said that there were some problem areas, but didnt need immediate treatment ("lets just monitor over a few months). I really appreciated his honesty and not trying to be pushy with spending more money. I will definitely be back. I found my new dentist. And thanks for being respectful to a Groupon customer :) read more

Still the only dentist for us. I always have Kayla clean my teeth and my wife always has Lee. The hygienists are very knowledgeable about what's on our charts (is there a rank between hygienist and dentist?). I appreciate the modern facilities like digital x-rays and the shades they offer to block the bright lights during exams. Love that there is no upsell vibe with this office. At our age there are a few things to watch out for and De Tsai lets us know but doesn't push for premature treatments. Cute neighborhood is a plus. read more

Overpriced!!! Came first time and received total amount for job. Too much experience compere to other private professional offices. read more

Just finished fitting my crown. From start to finish the whole team were so responsive and professional. Dr Tsai slotted me in immediately when my tooth broke. Her team then helped me find a date for the root canal within days. By the time I was ready for the prep work Dr Tsai was away dealing with a family emergency. Luckily she found a wonderful Dr to step up and fulfill all her appointments. Dr Roos was charming and did a very nice job prepping for my final crown. The whole team were very reassuring and made sure everything felt good before I left. They even use digital scanners these days to design the final crown Amazing. The temporary worked great. I didn't even notice I'd just had dental work. And today i was in and out in 15 mins. The crown fitted perfectly. Thanks to Dr Tsai, Dr Roos and the entire team for a 5* experience. The whole team were so respectful and professional. Long live my new crown. read more

Yesterday was my first time in this Dental office and I'm not a fan of the Dentist but staff member's.. from the front desk to the back staff we're very friendly and made me feel comfortable. I found my new Dentist spot! Thanks again. read more

I think Dr. Tsai's dental hygienist Le is just excellent. However, I was unhappy with my experience with Dr. Tsai because the first time she saw me for a checkup, she spent 2 minutes looking in my mouth and then her front office gave me a sheet detailing $5000 of dental work recommended. I get regular dental checkups and neither my old dentist nor my new dentist has ever recommended such things. So it is up to each individual to determine whether they prefer a maximalist or minimalist approach. Having said that, Dr Tsai herself was very gracious and professional in responding to me. She offered another exam free of charge with the promise to carefully walk me through her findings. I declined because I am happy with my current dental care. Nevertheless, I appreciated her personally reaching out to me with a desire to meet the needs of a patient. read more

I can honestly say that I have found THE best dental office for not only myself, but for my entire family as well! Over the years, I have not found a dentist I have enjoyed going to, nor trusted. Time after time, I have gone to dentists that have pushed deep cleanings, unnecessary fillings, special mouthwashes, etc, etc! At the end of my dentist visit at all those previous places, there was always an extra, out-of-pocket, not covered by insurance, charge. One particular dentist failed to utilize our insurance properly, and even had the nerve to ask if it was ok to do a deep cleaning during the same day as a regular scheduled cleaning. The dentist said, "we'll do your deep cleaning today as well because you need it, but we just have to put a different date instead of today." I believe that due to those shady practices, that office is no longer in business. It has been these kind of experiences that have kept me and my family away from seeing a dentist all together for five years now! I have never made a follow up appointment at any of these past dental offices we have gone to, simply because we did not want to go back and be subjected again to the things I mentioned above. As of today, my entire family has now gone to Dr. Tsai's office. First my daughter last month, then my wife and son a few weeks ago, and myself today. For each of our visits at Millbrae Dental Care, there have been no up charges, no mishaps with insurance, no fraudulent dated services offered, and no "necessary" dental products pushed upon us to buy. What we did receive was friendly service upon entering the office. Starting with Mark and Heather up front, we were all greeted with a friendly hello, courteous smile, and a seamless check in process. My daughter had her cleaning done by Dr. Tsai, my wife's teeth (and mine) were cleaned by Le, and my son's cleaning was done by Kayla. Each and every one of us had a pain free experience, leaving us with spectacularly clean teeth! After our cleanings were done, Dr. Tsai evaluated our teeth, showed us our x-rays, gave us each feedback of how we are doing with our daily dental hygiene, and explained to us our overall health of our teeth. It has been a long road to finding a dental practice I can trust, not just for myself, but for my entire family. Millbrae Dental Care is THAT place. Before leaving Dr. Tsai's office today, I already made my follow up appointment for November. Thank you Dr. Tsai, Mark, Heather, Le, and Kayla! read more

New update: if you ever need a sleep apnea braces, find it on amazon, keyword: Shock Doctor Double Braces Strapless Mouthguard. I bought it $10, free shipping for Amazon Prime. I received it 2 days after my order. I trim it a bit. It works so perfectly. Compare the prices of $3000 (the average price that Millbrae Dental Care charges) to $10? Compare the time of delivery (5 weeks vs 2 days). You can do the math. read more

It feels like a spa when you walk in... very soothing. The front desk is very pleasant.... they call me before my appointment as a reminder. They try to squeeze me in when I have a non-emergency emergency. They take care of all my insurance needs. Then you get to the dentist... Dr. Sherry Tsai. It's like going to your friend. She's got a very gentle way. I'm a nervous Nellie when it comes to going to the dentist and she makes me feel so comfortable. She has replaced several fillings and replaced them with the white ones.... it helps me pretend that I don't have as many as I do! I have referred so many people to her because I think a good dentist is hard to find... there are some scary folks out there! read more

It's been 4+ years since I've been to the dentist and I finally got dental coverage under my husband's insurance when we got married last year. I didn't know what to expect with this dental office but I was very eager to come in for my first cleaning in years. At any first visit to a new dentist, if they can not access your records from your previous dentist you must get x-rays and that's what was done to me. When it came to my cleaning, Le the dental hygienist worked on me. I really liked how he consistently communicated with me; he explained what he was going to do next and was very professional about the whole process. He even told me how long the cleaning process was going to take. Dr. Tsai didn't work on me b/c she was working on another patient but met with me after my cleaning session was over. I got a chance to know her as she assessed my teeth. I was complaining of pain when I drink hot and cold. After further assessing, it appeared I would need a crown. So I came in for another appointment and Dr. Tsai worked on me and her gentle handwork made it painless. She is very, very courteous always saying, "Turn to your heard to the right or left" and always ends with a "please" and "thank you". She also periodically would ask if I was okay. Her soft spoken voice is so soothing and her sweet smile will make you feel right at home. In the end, I had to return for several more work. Turned out the pain I complained about had ended up that I needed a root canal. It was two sessions and each session Dr. Tsai performed efficiently, professionally, and she knows her stuff! Almost a month later, I can say I am very happy with the results! I am all smiles with high satisfaction!!! Her place is with top of the line, high tech equipment and I love the fact that she is computer savvy. And when I was feeling pain from my first root canal session, I had called her office on a Friday - they're closed but front reception was available to take calls. Her husband Mark who helps out put me through a conference call with Dr. Tsai with any concerns I was experiencing. I loved the fact that Dr. Tsai was that easy and accessible to reach at any time!!! This eased my worrying and she ended up calling in for a prescription to manage the pain I was experiencing. Dr. Tsai is young but very well knowledgeable and trained in her professional. Her staff has etiquette and manners. I love how Dr. Tsai and her team excudes true professionalism and take pride in their work! By the way, I have a 3-month year old and Dr. Tsai welcomes bringing your child to the work room and have the child be in the same room with you. Also, one time I needed to breastbump and Dr. Tsai accommodated my situation by allowing me to bump in a quiet room, and even allowed me to store my milk in their kitchen fridge. I LOVE HER and HER TEAM; from the gals in the front desk to her assistant Leticia. TWO THUMBS UP!!!! Excellent work and I do highly recommend you come in to check her office out, request for a consultation, or for an appointment! You will be one very happy smiling client! read more

I have had appointments with Dr. Tsai over the years, and she has always been very nice, thorough, and professional. She changed all of my metal filling to be white filling because of my request. I were a little about the leaking of mercury from metal filling. Just for my own peace of mind :) She also did the crown for me, I didn't feel pain at all when she cleaned my root canal. Thanks to her gentle ! The staffs there always nice, and says 'hi' to me everytime I visited. Le was the one whom did the yearly cleaning for me. He was knowledgeble, thorough, detailed-oriented, and very nice. He always made sure I correctly brush and floss by teeth. I would recommend Millbrae Dental Care to anybody that looking to the best dentist in this area. Hope this help :) read more

I've used this place for both my sleep apnea device, and some dental cleanings, each time I've been the experience was exceptional. The front desk is always helpful and friendly. Mark, I'm not sure what his official title is, but he's helped me along the way with everything related to my visits, including spending a lot of time feeding me info before I was even sure if I was going to use them for their services! He's incredibly friendly and helpful, knowledgeable too. His over the top customer service and consistent follow ups were what ultimately made me choose to go here. I live in the South Bay, so this is a bit of a hike to get to, but that speaks to the level of customer service I've received...it was worth the long drive every time. Lee did my cleanings...and he was awesome as well. I hadn't been to the dentist for around 10+ years before coming in and he made the whole process as painless as he could. I had bad experiences with dentists a decade ago, which kept me from going back....but Lee and the staff at this place has changed my perception around. I'm no longer afraid or hesitant to get the dental work that I need done. I'll definitely be back! read more

I had my first visit at Millbrae dental care & I am so please with my experience. Everything was explained well & upfront! Dr. Tsai was very patient with explaining where I had problems & showed me pictures of my own teeth to support all her recommendations. They were all within reason & didn't push for any unnecessary work to be done. This is great because it gives me the peace of mind that they won't be charging me extra costs when it's not necessary & it shows her expertise. The receptionists were both very friendly & explained all the costs upfront & provided a detailed breakdown so I know there aren't any hidden costs. I am also pleased that they accept dual insurances & they let me know anything that would go over my maximum this year they will monitor to see if there's anything I can push off to next year. The hygienist was also very friendly & provided excellent education on the best ways to keep my teeth in check & even convinced me I should be more adamant about flossing (which is hard because I'm not good about flossing daily). Overall, I am really happy with my care here so far! read more

Purchased Groupon and made appointment with Joanna (who was wonderful), but the guy at the front desk, I think his name is Mark (blond and kinda bald), was so RUDE! The other staff I came in contact with were great, but Mark made it such a BAD experience I will not return!!!!! Just found another wonderful dentist, and the staff at that office is very friendly and welcoming. read more

After getting really frustrated with my corporate dental care location, I finally took my uncle's advice and called Millbrae Dental Care to make an appointment with Dr. Tsai. I talked to Mark on the phone and he was really nice! (such a change from the office i was working with before) We set up an appointment and he sent me a welcome email right away. When i got to the office, I filled out some minor paper work and in the next 10 mins from my arrival time, i was sitting in the chair, getting digital x-ray's taken (first visit/ new patient procedures). The office was clean and semi modern, but not uncomfortable. They were playing music, maybe KOIT, or some other mellow radio station, which was nice. I did notice that they had a lot of Invisalign ads all over the office...but otherwise, it was decorated nicely, and didn't have the tense feel of a typical dentist office. Le was my dental hygenist and he was very friendly, knowledgeable, thorough and gentle. After he took the x-ray's he went to develop them and maybe 10 mins or less later, we were looking at my full mouth x-ray's on the computer. He pointed out causes for concern, then taught me a little about how to look at the x-rays. I felt like I was learning a lot. He gave me a pair of UV sunglasses to wear and then cleaned my teeth with some kind of UV water pick. After that, he scraped my teeth the old fashioned way. Every tooth was given attention. And then he polished them and then flossed me. Le spent a good amount of time taking care of my teeth. In between procedures, we'd chat about nothing, it was nice...very relaxing. He also pointed out things I'd never been told by any dentist/hygenist, but i thought it was useful information. They also had this fancy camera in the exam room. Le used it to take digital photos of some of my teeth to make me more aware of their condition. He'd hold up this tiny tooth camera, hold it still, click, and bam! it was on the computer screen! It was so high tech! Very impressive. After Le was done cleaning my teeth, he gave me a goodie bag! You know where else grown up's get goodie bags? Nowhere! (Later, i looked inside, and there was quite a variety of quality things in it...including but not limited to: a toothbrush (the kind i specified that i used on my patient chart), floss, a travel size toothpaste, and a sample of trident xtra care gum!). Shortly after, Dr. Tsai came in and introduced herself. She was friendly yet professional...and very knowledgeable from the get go. She told me a bit about her background and how she's still going to school to further her knowledge in her field, which I thought was great! She also explained that she specialized in neuromuscular dentistry. (read more about it on www.neuromusculardentistry.com (very interesting stuff)). I really liked the fact that while she is a dentist and she takes care of your teeth, she's also aware of how your teeth and their structure can affect other physiological happenings in your body. She and Le talked about my teeth, he pointed out things he thought she should take a look at and she looked at them. No one has ever told me I need braces, but both Le and Dr. Tsai suggested it. I asked her if she thought it would be extremely necessary, and she was very straightforward and honest. She wasn't trying to sell me anything but was really just making a suggestion based upon her knowledge and had facts to prove her reasoning. I felt like she was very genuine, honest, friendly and professional. The ladies at the front desk were also very friendly. Overall, I had a great first visit. One of many more. read more