I am updating my review based on a private follow-up email I received after sharing my original…read moreexperience. Rather than addressing the substance of my concerns -- including unexpected pain, lack of clear communication about risks, and the need to seek additional care elsewhere -- I received a lengthy, judgmental message from Mark, the office manager, not the dentist. The email criticized my decision to leave a review, questioned my character, and framed my feedback as an "attack." One part of the message stated, "I believe all people are good hearted. They deserve respect, compassion and a conversation before attacking. But that's just how I run my life." This was particularly upsetting given that I did reach out directly to the office first, asking why I was never informed of the risk of needing a root canal. My concerns were not meaningfully addressed, and I was left to seek further care elsewhere. Framing my honest review as aggression while positioning oneself as morally superior felt dismissive and unprofessional. It is concerning that a non-clinical staff member would send a private message attempting to shame a patient for leaving a review rather than professionally addressing the issues raised. This response reinforced my decision to seek care elsewhere. I am sharing this update so future patients understand not only how treatment concerns were handled, but how patient feedback is responded to afterward.

Hygienist do a nice job cleaning. Dr. Is obviously overbooking. She looks at your teeth for 20…read moreseconds and doesn't have any time for questions. Manager is rude.

So normally I'm not the biggest fan of going to the dentist, let alone writing a review about a…read moredentist. However, I had such a great first experience with Dr. Vasanth and Paola that I have to give credit where credit is due. My first visit was just for a routine cleaning, and the scheduling + new patient forms were all quite easy to do on their website. I also received a few reminder texts in the days leading up to the appointment. From the get-go, it was evident Dr. V and Paola had taken the time to properly review my insurance plan, as they made recommendations for x-rays and upcoming visits based on my plan benefits and timing. Paola also pointed out fluoride was not covered by my insurance before asking me whether I wanted it or not for my cleaning - this attention to detail and transparency is above and beyond what I've experienced at other dentists. As for the cleaning itself, Dr. V handled it thoroughly and with a gentle touch, while consistently checking throughout to make sure I was comfortable. She has a very bubbly, friendly personality and is super easy to talk to as well. Overall, just a very pleasant experience and I'm so glad I found this place to be my team for all things dental.

Absolutely adore Dr. Vasanth and Paola! After not seeing a dentist for more years than I'd like to…read moreadmit, I was apprehensive about my first visit and all the work I knew needed to be done on my teeth. I also have pretty sensitive teeth and have not had great experiences with previous dentists. Dr. Vasanth's warm and kind demeanor immediately put me at ease, and the first cleaning she did was gentle yet very thorough. I've since had 3 more appointments for fillings and each one has gone so smoothly. Dr. Vasanth and Paola are constantly checking in throughout the procedures to make sure I'm comfortable and pain free. And an additional plus, they are both so fun to chat with that I actually look forward to seeing them at each visit. So glad I've found this office for all of my family's dental needs!

Dr Ng and Krista are a dynamic team! I feel they're so honest. I have been coming here for 15…read moreyears. When I first started going to the dentist, I was so scared. I rarely went, but was in pain and couldn't put it off any longer. I used to cry. Krista held my hand and walked me through every step. I was so kind. She helped me heal from a 30 year dental trauma. I now walked in for my regular scheduked cleanings with ease. That must be why they're called Dental Ease.

Love the team here!!! Everyone's professional & very courteous!…read more I can't truly express how awesome the team is! You'll be treated as you're a loved family member, Everyone's helpful, attentive and professional. You'll definitely get the best dental work done here, I highly recommend this dental office to everyone!

Very professional and go by the book lots of lots of detail paperwork to sign and you better be on…read moretime but the staff are friendly and Dr is a very skillful surgeon

If you want a throwback to 2020, this is the office for you. Masks, vaccination status, and covid…read morehistory required, each time you enter the office. Large ventilator in the waiting room. I asked if I could wait in the hall rather than put on the useless mask and they said no, people in the office were vulnerable, and if I left, they'd charge me $50 for cancelling. When I finally saw the doctor, he barely looked in my mouth, and when I asked him if an implant or bridge would be better, he said, "it's up to you." I looked up the pros and cons on Google while in the office, and when I brought them up to him, he said, "You can't believe everything you read on Google." I'm looking somewhere else.

Excellent Office Staff. Office Manager Ericka is very helpful and kind. Most appreciated. Thank you!read more

All the staff here are professional, friendly, and most importantly skilled at what they do!!…read moreErica, the receptionist, manages appointments effectively and even calls back when there might be a better time that could fit your schedule. Robin is extremely effective with my two middle sensitive teeth that many other dental office simply disregard. Highly recommend this location you're looking for superstar dental care in the bay area!!

Dr. Marcus and his staff are Exceptional! I appreciate how thorough and detailed he is in his…read morecraft. My son has a severe overbite and requires a lot of adjustments regularly, for his bite. Dr. Marcus and his team take great care in making sure my son is comfortable and happy each visit. My son had an emergency (Holiday weekend) and I emailed Dr. Marcus late last night. Dr. Marcus adjusted his schedule and went out of his way to make sure he was able to see my son and made sure he was comfortable. Thank you, Dr. Marcus, Ann and the amazing Team at Millbrae Orthodontics!

Dr Marcus is the real deal. He cares for his patients, spends the time to explain and his knowledge…read moreand experience is really incredible, he looks into the real medical issues and the aesthetics. Pleasure to deal with, and one feels cared for and the results are amazing.

Edit: Front office called and they apologized and made things right. Changed my rating to 4 stars…read morebecause that was nice for going out of their way. Also 4 stars because the hygienists are all always kind. Original post: Unfortunate experience with the front office. I've been coming to Bronzini for 25+ years and loved my hygienist. My insurance changed and became out of network and the front of office couldn't let me know as a courtesy. Instead of checking in (like all other offices I've been to do), they let me take the appointment and charged me what my PPO wouldn't cover for a basic cleaning. Super lame.

What a great experience! I had not been to the dentist is an embarrassing about of time, Andrea at…read morethe front desk is amazingly efficient, polite and just easy to work with. I was quickly scheduled and went in today for X-rays and cleaning. Eric, the dental hygienist made the experience extremely comfortable and did an amazing job cleaning my long over due teeth! I highly recommend this office!

I continue to be impressed with Dr. Yu. I had my cleaning today (2nd visit) to this practice and…read morehe notices an area of my mouth were the guns "aren't very healthy" just as he noted in the first visit. Dr. Yu proceed to clean the area paying particular attention to the unhealthy areas when all of a sudden, everything stopped suddenly. Dr. Yu grabbed a piece of gauze, pulled something out of my mouth, looked at it for 30 seconds and said a tooth fragment left from my wisdom tooth extraction was irritating my gums and causing them to be unhealthy. For context, the wisdom teeth came out 15-20 years ago and numerous dentists over the years were not able to figure this out. I've even been told that I may just have bad gums and tooth loss in the future are possibilities. Pretty wild Dr. Yu was able to figure this in 2 brief visits when nobody else was able to solve this for the last 15-20 years.

I started coming to Dr. Yu since 2022. I came here for regular cleaning given that I have no issues…read morewith my teeth otherwise. During each of my visits Dr. Yu and his staff would push for an X-ray. I have disclosed that I am physician myself and I do not like to take or have taken X-rays without clinical indication. On my last visit (03/2024) Dr. Yu and his team tried again to force me to agree to an X-ray. I was told if I don't have an X-ray taken I cannot come to this dentist office again. He will basically kick me out. I repeated that I am physician and have zero indication for an X-ray. To prove his point, he took what felt like the metal handle of one of the instruments and hammered on each and every tooth of mine. This was very uncomfortable, but zero pain. He was firm that he won't accept me as patient if I don't have an X-ray taken. I have attached a summary of the guidelines from the American Dental Association (ADA) and the guidelines are very clear: 1) there is no fixed recommended frequency 2) as low as reasonably achievable 3) based on findings from patient history and clinical examination So, NO! based on ADA guidelines I do not need an X-ray. Instead of following ADA guidelines, Dr. Yu follows his financial guidelines and wants me exposed to unnecessary X-rays just to cash in. I can't recommend this dentist at all!

Great honest dentist. No unnecessary procedures…read morerecommended. Easy to get appointments.

Our family has been going to Baldwin Hoo, DDS for years. Dr. Hoo is always professional and kind,…read moreand Angela is exceptionally nice. I've never experienced such great service from any dental assistant. She remembers the little things we talk about, making the experience calm and helping me relax during dentist visits.

My experience with Doctor Lim last 2022 was horrible when i had my porcelain crown on my upper part…read morewas not good.When i smile it looks that the crown is not even And i tried to return and fixed it but she refused that's why I'm not satisfied and very upset.Even before the procedure she wants me to pay Cash but i told her i Have my FSA or Flexible spending account so I don't recommend her for doing crowns

Dr. Lim has very skilled and gentle hands, especially when administering anesthesia! Highly…read morerecommend