After initially getting the worst tow truck driver from Valley Towing and Recovery who was so rude and unprofessional and not helping us with our flat tire in the end we called the insurance back again and ended up getting Oscar from Mill Valley Towing. He was the complete opposite of the other guy. Oscar was professional, helpful and polite. He even helped us put the flat tire back on the Jeep before he left. I'm sure being a tow truck driver is not an easy or desirable job but Oscar never made it seem that way and he never made us feel that we were a burden. Oscar saved us that night and we're very thankful to him. read more

Mill Valley Towing - Towing Near Me - Mill Valley, California

This company has been responsive and willing to help when other companies couldn't be bothered. Always polite and honest. Have needed a tow twice and Geico couldn't find a towing service in their network in Marin on holidays, during the rain, etc. Mill Valley Towing has done the job and given me the receipt I needed to get reimbursed by Geico. Even finding a receipt from 6 months prior and emailing it to me when Geico wouldn't accept only the credit card receipt. Appreciate Mill Valley Towing being available! read more

I didn't end up using a tow truck but the company was so nice , sent someone right. Away (which I cancelled when I realized my tires were still driveabke) and answered questions and told me where to go. Thanks for being kind!! read more

I highly recommend these guys for your troubles. Until I jumped on yelp, found these guys and called them about 11:30am. Driver was here with a smile by 11:52am. That's after he was like 2 blocks away. After a little communication he arrived. All this after I had waited from 8:30am for another company that is still a no show at 4:44pm. read more

Mill Valley Towing - Talk about quick service. Save yourself time and energy. They mean business - Towing Near Me - Mill Valley, California

They lied about their response time. I locked my keys in my car and called this company because they were very close by. They said 30 minutes and they'd be there. After close to an hour waiting, I called again and the man lied saying "sorry, they're almost there. Just 10 more minutes". But the truck didn't come for still another hour. It might seem like my only option, but it wasn't. My family was an hour and a half away with the spare keys, but I didn't call them because I was late and literally felt that I had to pay the $125 for the 30 minute wait than have to wait over an hour for my family to bring me my spare. (I bought tickets and was taking my nieces to a special event and now we were all waiting outside the car and it was starting soon, but we had no cell reception and had to wait by the ranger station to use their phone). In the end I waited 2 hours and paid $125 for it :/ Once the truck got there, they of course were very kind and quick in their service, no complaints about the 5 minute interaction there. Just very disappointed that the shop repeatedly lied to "keep" a customer when all I needed was an honest ETA. read more

High end go here new higher end equipment owner drives he's clean professional and I feel comfortable allowing him to move my vehicles ,some of which are irreplaceable Highly recommend g his service read more

They picked up my sister's car while she was hospitalized and weren't willing to work with us until she could be released to pick it up. "That's how we make our business," they said. Well, I hope that if people have a choice of tow companies, they choose a different one than Mill Valley towing, one that actually cares about people. read more

I got a flat tire right outside of Mill Valley going towards Mount Tamalpais. I needed a tow to a tire shop and called them up. They said it would take a half an hour to an hour but after calling several times they said the driver could not figure out where I was, even when I sent a screen shot of my location on google maps. They started hanging up on me and ignoring my calls entirely. I ended up getting help getting my tire changed but ended up going over the shoulder and in a ditch. This company is the worst and cannot figure out where you are located, even though this was in their neighborhood. Get anyone else! They will not tow your car. read more

Extremely fast service and responsive. The tow truck came within an hour and helped me drop my car off at a service center. The driver was kind enough to drive me home afterwards as it was in the middle of the night. read more

My BMW would not start. Parked in a "tight spaced" underground garage with low pipes overhead. MV Towing reassured me they could handle it. AND THEY DID. Oscar was both cautious and elegant maneuvering the car. Beautifully handled and towed to the car service. Great job. Very grateful. Theresa read more

WTH????? These guys picked up my car for a tow at 9:00 this morning and TWO HOURS LATER they still hadn't reached my mechanic a mere 20 mins away. When I called Walter, he had NO EXPLANATION for it and told me his driver was "on his way." NOT very comforting and I completely missed my window for repair. Note: I called in the request for tow at 6:00 AM and five hours later my car is MIA. Farmers Roadside and Mill Valley Towing both SUCK. read more

Got locked out of my car and my insurance company contacted Oscar. He was communicative and showed up when he said he would and got me back in the road in no time. I don't write many reviews but in a stressful situation such as this, having someone reliable like Oscar to get the job done makes things so much easier! read more

They were 75 minutes later than they said they would be. When I called the person who answered said he would arrive in 15 minutes, then he didn't arrive for another hour. State Farm had to call them twice just to get an updated ETA. When the driver arrived he only had 2 gallons of gasoline even though I paid (and was charged) for 3. The driver was extremely rude. I would recommend not using their services. If I ever need roadside assistance in the future I will make sure that it's not from them. read more

I was stuck on southbound 101 in Novato at 6AM on a Sunday morning. Not the place you want to be, especially when you live in San Jose. Anyways the towing company came fully prepared. Took them about 30 minutes to reach me. They had a professional jack, jacked my car in 5 seconds, changed my tire for me and jump started my dead battery on my car. The towtruck driver was also very friendly. Seriously A+. Can't ask for anything else from a towing company providing roadside assistance. read more

These guys are great! And Oscar, "they don't call me because of what I do but because of what I know", that would be a direct quote from him and he is correct! He knows his stuff! After being left high and dry by Corte Madera Towing, they refused to help me because their driver got mad that I questioned him on his safety and asked why he wasn't just towing my car to the dealer, like it was supposed to be? Then a Mill Valley Towing flatbed shows up and while the driver is hooking my car up, another car pulls up and this guy jumps out and says "hey I have an idea! " And not only is he on it, but the suggestion he makes allows him to restart my car, he hops out and says "you can drive your car...it's fine "! It didn't actually need a tow. And even though my car dealer called him to come help me, after AAA's service provider Corte Madera Towing refused to help and said they would be paying him to come out to get my car BUT only if I had the car repaired at the dealer. Well my car did not to go to the dealer, and Oscar the owner refused to allow me to pay him even though the dealer would likely not! Oscar the owner is a great guy, his company gives great service and it was an overall great experience. And as it turns out he once worked for the mechanic who maintains my car...so win win! And he really does know his stuff! Do yourself a favor just call Mill Valley Towing when you need help! read more

Oscar is a class act. They go above and beyond by actually looking at the car, attempting to prevent the actual tow.... most guys are mindlessly set in the "I tow, or don't tow, or jump.. that's it". I know it's a worker's comp thing, and insurance issue.... but it's wonderful the extra mile they went in helping me figure out why my drum break was frozen. It certainly didn't need a tow into a shop for a couple days and $500 bucks.... it was just a drum break frozen a bit. Tony worked harder than he needed to to check it out, pop off the hard and fast stuck drum, and realize a little rust was preventing it from rotating. Popped it back on, and voila... my problem is an hour old an resolved rather than days of dealing with no car for two working people, etc. Thanks Oscar and Tony.... it's rare service you proivde - helpful, affordable, punctual, and friendly. make sure not to use the north bay towing company that stole Oscar's address. Mill Valley Towing is the real deal. read more

5 Stars & likely Oscar earned himself a newly paved road to heaven. In fact, as he turned to walk away from my truck so that he could find a tool to investigate whether it was drive-able, I actually checked to see if a pair of wings were sprouting from his back. Not only did Oscar attempt to review the issue with the car in order to avert an unnecessary tow fee, he also provided me with an insight into the repair work which it needed, so I would not risk inflated costs. I had called numerous towing agencies in Marin, and Oscar's prices were the fairest, and his service level was unmatched. He was attentive & listened to my needs without sounding abrupt or rushed. The car, it turned out, needed brakes. I had driven it home solo from a very long road trip, with a broken ankle & managed to damage the rotor & caliper. Since Oscar was so friendly, accommodating & willing to clearly & articulately educate me about the work that I needed done, I opted to have him to the repair work, and he and I arrived at a price that was very agreeable, a timeline that was ideal for my needs, and even provided input about the car's maintenance needs, generally. Oscar runs the type of service & business we should all support, it truly makes for a better community. And, solid enough, I felt compelled to write my first review. My car broke down at a particularly stressful time with work & family issues, and to have a secure business transaction which did not feel dubious, or greedy, made a big difference. Thank you, Oscar - Best of Luck with your business, I certainly feel its well-deserved! read more

I found this place on Yelp and they're totally awesome. Oscar answered the phone and was friendly, clear and totally helpful. He sent a truck out to Fairfax to take our stalled car to a mechanic I'd chosen. He even had the truck make a special trip to where my wife was at so he could pick up the car key and drop that off at the mechanic's too! Now that's service! He was also able to tow our all wheel drive Audi while the transmission was locked up. These guys know what they're doing and they do it in a friendly, professional manner. Highly recommended! read more

This establishment came to my rescue after I stupidly locked my keys in my car. 20 minutes later and $55 for the lockout, I was on my merry little way. read more

Mill Valley Towing - Towing Near Me - Mill Valley, California

I bought a brand new car, which turned out to have problems... It needed to be towed to the dealership twice in the first 2 weeks! In the first incident, the mfg's "Roadside Assistance" people were not very good. The car needed to go to the dealership in SF where I bought the car, and it took 6+ hours before they finally said it has to go to the dealer in Marin. They then lined up a tow and gave me an ETA of 60 - 90 mins. 90 mins later, I called back to learn they had inadvertently canceled the tow! I called Mill Valley Towing directly, and they arrived a few minutes later and towed the car to the dealer. Walter was the driver, and he had no problem dealing with the fact that my "smart" car would not allow itself to be shifted into neutral - he put the wheels on boots and got the car onto the flatbed. One week later, the car died with the same problem as before, this time on the freeway. I was stalled in a narrower-than-normal emergency lane with cars whizzing past very close. I called the mfg's "Roadside Assistance" again, with no better results... They got the location signal from the vehicle, but it was wrong. They dispatched a tow, and told me the ETA was 90 minutes! This while cars on the freeway are having trouble seeing me and coming dangerously close to hitting me!? So, I called Mill Valley Towing again, and Walter showed up about 10 minutes later with his flatbed. I then called Roadside Assistance back and canceled their tow... Walter took me to the dealership in SF as I had originally wanted (where the car was properly repaired). I gave Walter's bill to the dealer. In both incidents, Walter arrived faster than the competition. He was extremely professional and seemed to know his stuff. He got the car loaded onto the flatbed quickly and securely, and the car was transported to the dealerships without incident or damage. Hopefully I won't need a tow again anytime soon, but if I do, there's no question about who I'm calling. NOT "Roadside Assistance" --- MILL VALLEY TOWING!! read more

I called for tow for my rv on Friday morning he shows up and says he brought wrong truck on accident he comes back with wrong truck again i talk with him Saturday and he assures me he can help me just be at rv 9 am monday i go 9 on monday at 9 and wait i call and he says hes busy will be within hour i wait hour and 15 minutes then call back and he refuses to answer and texts saying he canceled call obviously i would give a zero if it was possible one of worst experiences of my life if ur roadside assistance tries to send mill valley towing do urself a favor and ask for different company. When i got new tow company they came within hour and got vehicle safely to mechanic. read more

Excellent service came out quick. Will mos def use them again. Well hopefully I don't get locked out but if I do I will call

So Mill Valley Towing was the THIRD towing company that came out to get my car towed to the dealership after my battery died. The two AAA trucks were not "equipped" to get pull the car out of the tight spot in the garage since there was no access to the hood and my car is all wheel drive. Oscar showed up with his friend and got the job done. He is knowledgeable and figured out what needed to be done. I would highly recommend Mill Valley Towing! read more

These guys are fabulous. They know what they're doing, they know the tiny back roads in the hills surrounding Mill Valley, and they took outstanding care of my car. I needed to move a rare old vehicle and I can say without reservation that these guys are the ones to call. They took outstanding care of the vehicle and made me feel like mine was the only job in the world. read more

Mill Valley Towing - They had no problem with an old low car in a tight location. Treated it with absolute care. - Towing Near Me - Mill Valley, California

I'm one of those bad Yelpers that always promise to write a review and never do. Bad, bad man ;) But today I just had to get off my butt and do it, 'cause these guys deserved it. I didn't catch the driver/owner's name but whoever it was --- wow, thanX a ton man! You really saved whatever was left of my day, today! I got myself into a very tight situation. Briefly: my humongo extended cargo van couldn't make the turn out of a customer's driveway, then tried to back up but the rear left wheel got tilted up and couldn't get traction. Called AAA, had a very very negative experience with the first outfit they sent out (Red Hill Towing I think it was. Honestly I was so stressed I'm not sure). I was completely stuck and their only AAA approved guy said he "couldn't help me", that I might need a forklift or a crane!! Wot!!? At this point I was desperate. It seemed like I had to go out of network. After calling around someone recommended MVTow, so I gave it a try. He got there pretty quick, was professional and competent, and got me home in time for dinner. It cost me $250 but after comparing it to the other options: Chinook helicopter airlift, taking it apart in pieces, or living in the now non-operational van, it seemed like a deal. Seriously, I can't tell you if they were the cheapest option or not. All I can tell you is that Mill Valley Towing did the job and did it well. read more

Professional service, was towed by Oscar. Our car broke down on the highway. The dispatcher was clear about when they would arrive, and when Oscar arrived he provided advice on where to take the car based on his years of experience towing for customers in the area. It turned out the auto shop was excellent, very honest and quick with the repairs. All around good experience despite the car breaking down. read more

Thank You Oscar!!! You and your business are amazing. You really helped us out and completely changed my opinion of tow truck drivers and mechanics. My partner and I broke down in Muir woods on Sunday. Oscar towed us into Mill Valley, He offered to repair the brakes that were completely damaged that night, so we could continue our vacation in San Francisco. Since he was unable to do the repairs immediately, Oscar lent us his son's car, a fun and reliable older bright red Mercedes. He didn't ask for a credit card, our full names, Driver's license or anything. We returned the next day and our vehicle was ready and the price was exactly what Oscar said it would be. Eventhough this was an unexpected expense. Oscar made us feel better and safer for our long drive back home. Thank you Oscar. I would Recommend your services to anyone in need of a mechanic and/or a tow. Tony and Kyle read more

I was in an accident and had to have my car towed because it was totaled. I didn't want to pay the daily impound fee so I had them drop it off to my home. I handed the driver my AAA roadside assistance insurance card and come to find out this company doesn't accept insurance! When I asked him why he said for an accident like this no towing company takes insurance for the tow back home, only when they tow it to their yard. BULL!!! I know for sure other companies do because I've seen it first hand. This is nothing more than a company trying to scam their customers. One star given but if zero were an option then I'd for sure not give any! read more

I cannot say enough on how great Robert and Mill Valley Towing have been. Not only has he been honest and courteous but also fast and easy to work with. Our HOA has used MVT and we could not be happier. I, we, would highly recommend Mill Valley Towing! read more

Reliable. Considerate. Phenomenally adept, kind & fast, immediate service; courteous people; Oscar goes out of his way to make a tremendously difficult situation as easy as it could be, given everything considered. The place to call for a tow. read more

Picked me up after my car died just before the golden gate bridge. Got me to a repair shop (I didn't know the area, but they did). Turned a nightmare into a manageable night for a good price. I can't express enough gratitude to you guys - you helped make a stressful situation okay with your friendliness and knowledgeable service. Thanks so much! read more

Been waiting 3 hours, and I'm less than a mile from their shop. I've called twice for an eta and been told "25 minutes". These guys do not care, apparently. read more

My truck broke down in Sausalito so I gave them a call and stated it would take them an hour to arrive, an hour later they arrived and the driver was very nice. He towed my truck to San Rafael and helped me park it, probably the best experience I've had with a tow company! read more

Mill Valley Towing - Towing Near Me - Mill Valley, California

An hour later than initial generous estimate. Then the guy copped an attitude with me when the insurance company goofed up. Condescending little prick. read more

Worst experience ever. I called this place to pick up my work truck and they said they would charge me 195$ and they would arrive to my location in 30-45 minutes. I waited one whole hour and called back and they said they would arrive in 5 minutes. 30 minutes passed and they said the same thing again. They have the worst customer service. Arrived to my pick up location 2 1/2hrs later and still made me pay that 195$ when they had me wait that long and in this hot weather of 98 degrees. Never recommending this place. read more

Recently my car had a flat tire and Mill Valley Towing helped me get it changed. Oscar responded to my case and was both efficient and professional. He even helped me put the to air conditioners I had in my trunk back in after I'd taken them out to reach the spare. There was some delay with dispatch but the service itself was good. read more

This place is a scam, they towed my car and waited 2 hours for they to show up. I called the owner and ask him when he can come to unlock the door since I waited 2 hours already, he fuucking yelled at me and hung up my phone. Stay away from this asssshole!!! read more

They never showed up to help me with my dead car battery. Very disappointed. Lesson learned to never let my AAA lapse again!

He showed up and fixed my car instead of towing it to Mercedes. Saved me a lot of time and trouble and expense!

After two other towing companies (sent by my insurance co) failed to show up + had very unprofessional communication, my insurance company called Mill Valley Towing and what a relief - they are very professional, timely and friendly. They will be the first ones I call in the future. read more