I stopped in while I was in the area and honestly didn't realize until afterward that this was a…read morevegan ice cream shop which actually explained a few things about my experience!
I wanted to try something a little different, so I ordered two scoops: Marionberry Cheesecake and Strawberry. The Marionberry Cheesecake sounded really unique, but unfortunately I didn't get much of a cheesecake flavor from it. It was still good and interesting at first, but once the two scoops started melting together, the strawberry and Marionberry flavors became pretty indistinguishable.
I turned mine into more of a sundae with chocolate, whipped cream, sprinkles, and cherries. The total came out to around $15, which definitely felt steep for ice cream, although knowing now that everything is vegan gives me a little more context on the pricing.
Surprisingly, my FAVORITE part was the chocolate topping! It hardened pretty quickly over the ice cream, almost like a chocolate shell, and it was delicious. It definitely didn't taste like the standard chocolate syrup you get at most ice cream shops. The cherries were also noticeably nicer than your typical bright red maraschino cherries. They were darker, juicier, and reminded me more of the type of cherries you would find in a nice dessert or pie filling.
Unfortunately, the customer service really brought down the experience. When I walked in, both employees were cleaning and didn't seem particularly welcoming. Since the ice cream flavors weren't visibly displayed and everything looked so clean, I genuinely thought they might be closing. I asked, "Are you guys closing?" and the response I received was, "If we were closed, the door would have been locked."
Okay then. . .
It immediately made the interaction feel uncomfortable and honestly discouraged me from asking to sample any additional flavors. Since this was my first visit, a little friendliness or even a quick explanation of how everything worked would have made a huge difference.
After paying, I also asked if I could leave my ice cream on their side of the counter for just a moment while I quickly used the restroom since I was there alone. I was told no and to leave it unattended on one of the tables because no one would bother it. Not a huge issue on its own, but combined with the interaction beforehand, it added to the overall feeling that the service just wasn't particularly accommodating or welcoming.
Overall, the ice cream was okay. I appreciate that there is a place offering fully vegan ice cream and more unique flavors, especially for people who specifically need or want dairy-free options. The chocolate shell was genuinely delicious and the standout for me. But for around $15, I personally expected the ice cream itself to be more memorable. More importantly, a warmer customer service experience would have made my first visit significantly better.