I contacted Rocky to schedule a sewer drain clean out and because I called on a Friday during…read moreregular business hours, he only charged us Friday rates even though I arranged for a Saturday appointment. He was prompt, courteous and professional. We were very satisfied with his work. He put us in contact with someone who could fix an additional problem, so we got everything fixed on the one Saturday. I recommend him. Maureen M.

I called to ask about sewer cleanout. I found they had someone in my area of the city and he said…read moreif I send my address, he'd come by and see what the problem was. He was here in a matter of minutes, helped me clear the way to the cleanout as I've been sick all year and it was a mess. It didn't take long and he had my main line open and I was able to run water again. I was very happy with the service, especially 3 days before Christmas and I still had baking to do. And the cost to have the work done was quite reasonable. I would definitely refer Drain Works to anyone I know. Thank you.

Rick responded very quickly to our plumbing emergency. Great Saturday Service! Highly Recommend!…read more He was very helpful and professional. I will call him again in the future!

From the owner: Shepherd Plumbing has 35 years experience serving mid-Michigan and all of its plumbing& piping…read moreneeds. State of Michigan Master Plumber #8110738 - Fully Licensed and Insured. Call Us Today 517-667-1821 for Residential & Commercial Services!

1 Star - Only for arriving on time, otherwise zero…read more If you don't want to read the long review: Extremely unprofessional, overpriced, failed to unclog the drain, and tried to upsell unnecessary major sewer replacement work with another company. I moved into a 1960s-70s home and soon had a basement main drain clog. I chose Allen's Plumbing based on their high ratings. They arrived on time but immediately began criticizing my real estate agent and home inspector, boasting about decades of experience. He spent less than 30 minutes with a snake, claimed it could not go past 50 ft, and pulled out only a small amount of debris and fine roots--about the size of a fist--yet dramatically acted as if my sewer was severely damaged. On-site, he pressured me to call my agent, rudely criticized them over the phone, and claimed I had only two options: dig up the basement or the yard, costing about $5,000. He insisted the pipe was broken and needed replacing, and charged $265 for the day's "work." He then called in another company with a camera (Kowski's Sewer Service), quoting another $250. This second company was equally unprofessional, failed to locate the blockage, and suggested I check with insurance about replacement. They also damaged my drain plug and left a filthy mess. The next day, through my teacher's contact, I hired another plumber--professional, clean, and determined. He used a snake to go 100 ft, removed a long arm's-length mass of debris, and found the real culprit: a clump of wet wipes. Problem solved without any pipe replacement. Clearly, my pipe was not broken. Allen's Plumbing exploits customers' lack of technical knowledge to push unnecessary major repairs. This is unprofessional and shameful. Businesses like this will not last long. I will continue to post reviews and file complaints on other platforms to warn others and prevent more people from being deceived and losing their money.

Tom was more than helpful with a sewer backup in my basement. It turned into a bigger problem with…read morea portion of my sewer line broken off. Tom fixed the sewer backup as well as the sewer line and worked with my insurance company. He was on time, straight forward, wrote up the quote for the sewer line repair and all it involved. He ended up saving me thousands of dollars as the work was less involved than he first quoted. I would definitely hire him again.

I had a problem with my sump pump the day before, it was making all sorts of grinding noises. When…read morewe went down to the basement, we saw that there was water and the sump pump really needed help, to be repaired or to be replaced. George, the serviceman, laid out all the options that I had and what would would be done for each and then I chose the one that I thought was the most appropriate for this problem. When he finished, everything looked great and the dehumidifier which was emptying into the sump pump was put back in place and worked correctly.

Do not use these people for anything ! Once upon a time they…read morewere a great business. now: They are sloppy, unprepared and do not do quality work. I waited many years to have my bathroom replumbed. Now my bathtub leaks water and my sink fixtures constantly comes loose. Negative any stars.

Great customer service! Advantage has been our "go to" for plumbing & inspections! Highly recommend…read moreAdvantage Plumbing- Thank You!! ~Meadow Stone Apartments, Hastings, Michigan

Had a clogged, 12 inch drain tlle under our driveway. An artesian stream runs from the back hill…read moreunder the driveway to the Lake. As a result of the clog, our driveway was flooded and it came close to flooding our garage floors, Advantage sent to service guys the day after I called, and a separate truck with a huge pump and power spraying capability. They used the up to 8000psi pump to shot a powerful stream of water into both ends of the drain tile. It took about 45 minutes to unclog and clean the tile. They used all of their 400 gallon water tank and did a great job! About $600.

Great customer service and very professional. I have had various plumbing needs handled by Whitney…read moreservices and am very pleased!

I'm a landlord in Lansing. I hired them to replace a water heater and replace some outlets with…read moreGFI, as I had failed inspection. Whitney replaced the wrong outlets and forgot to pull permit for the water heater, causing me to fail re-inspection and incur fines. Once it became clear that I was asking them to fix a job they had already received money for, they became difficult to reach, repeatedly dropping my calls and not returning my messages for days. They refused to compensate me for the city's fine, refused to re-do the electrical work without charging again, and charged me again to pull the permit. They're never getting another cent of my business.

Mark, the service man was skillful and pleasant. Service was great as I was kept apprised of…read moreprogress from scheduling to repair. Plumber arrived by time promised.

I called them for a simple sump clog; they charged us $450 only to leave an endcap improperly…read morefastened which allowed raw sewage to fill our basement. When confronted with the issue they were rude, unapologetic and combative. If I could give them less than 1 star, I would.