Our Tuesday golfing group have been frequently patronize this golf course for a long period of time, but the customer service was unacceptable. Those starters are rude and unethical. Especially Travis, who made us very uncomfortable when we went to checkin. He raised his voice at us, was demanding, ignored our questions, and laughed at us when we requested our paid receipt to check in with the starter at the teebox.
On Tuesday Feb 25, we come to check in, he saw three of us walk in then he turned away and pointed to another starter. We said we wanted to check in, and he said if all of our group was not present then we would need to wait.
When all 15 of us were present, the pro shop was crowded and the starter was having trouble with payment of each of us.
Travis stood up next to the starter that was helping us and he just smiled, but did not assist his coworker.
At the first tee box, the starter refused to let us tee off even though the first green and second tee box were empty. He demanded a paid receipt and some of us showed him a paid credit card receipt but he raised his voice and requested the golf fee receipt. He asked if we understood English, and said that he didn't care what we paid for with credit card, he wanted the golf course receipt. The starter at the pro shop only gave us the credit card receipts sir.
I don't care, go to get your damn receipt. Almost 10 to 15 minutes later, our last player came back to the tee box with the receipt.
Once we started playing and got to the first hole green, we saw the group ahead of us was already on the 4th tee. The Marshall approached us and told us to play faster; we had to pick up our balls and go to the next fairway and play from there. Another Marshall came up to our second group later at the 12 tee during our round as well to tell them the same thing. But this was not our fault -- we were not allowed to tee off on time to begin with.
We spent so much money ( golf & food ) at this facility, but your workers do not seem to care about the patrons., or our money doesn't spend the same with the others? We might stop to patronize this golf course for a while although the golf course is in the fair condition.
We kindly advise that management retrain those starters in the pro shop, and teach them to treat all customers equally also the utmost is hand out every one receipt when he or she paid.
Please fell free to contact me at dxq1952@yahoo.com if you have any questions.
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