Request an appointment
You can now request an appointment from this business directly from Yelp
Services - Milano Nails
Manicure
Manicure and pedicure
Milano Nails Photos
More like Milano Nails
Portfolio From The Business
Recommended Reviews - Milano Nails
Start your review...
Reviews With Photos
I had an amazing pedicure here. Kelly was excellent. They have a very large facility. Very clean. I will say their website pedicure details are different than in store -- so maybe call to confirm what you are getting. But they have a lot of options and I will be back.
Terrible treatment! On Aug 19 It was my birthday nails ! I called five days ahead to make an appointment and specifically asked if they could do a set of nails with a design featuring gold around the nails. The woman on the phone asked me to send her a picture so she could check with the technician if they could do it. They replied yes and told me it would cost $93. I agreed and was so excited for my birthday nails. When the day of my appointment arrived, I started by getting my toes done first, and my toe technician was amazing--love her. Keep that in mind, I'm a regular. After finishing my toes, I went to get my nails done. I was excited, she was nice. but it wasn't what I asked for. She had to repaint them and then started applying Egyptian silver. I asked if the silver would turn gold anytime soon. I'm not a tech, so I was just watching out of curiosity; I don't know how she does it. She replied, that's not gold. I said, the picture is PURE GOLD--ARE YOU KIDDING? I hate silver, and I never asked for silver. Then she got the receptionist, whom I thought was the manager based on what the other receptionist told me. And the girl is like, sorry, there isn't any gold--only these dark and silver. I said, you're kidding! I called 5 days in advance; why didn't you guys call me and tell me you don't have this gold? Mind you, the nails are already on with brown and pink, and now I have these brown nails. The front desk girl walks away, and I think she's going to look for some colors or a solution, like order the gold PRIME RUSH IDK or tell me to come back tomorrow. But nothing ever happens. The nail tech says I'm sorry want me to take off the color and paint them sheer. I'm sorry, you don't have to pay your nails --I'm crying! No one comes over to check on me. It was like, deal with it. So I end up going to the front to pay for my toes, and the nails are displayed on the screen. I said, I was told I'm not paying for my nails. I asked her to get the manager. She comes over and starts asking "what do I want her to do because of the situation because you are crying what you want me to do You have to pay for the nails you got them done" I said I was waiting for you to come back and tell me a solution maybe come back tomorrow knowing I had to go to work maybe You order the gold for tomorrow something NOTHING NOTHING AT ALL I LOOK BACK AND YOU ARE there laughing while your guest is crying on her birthday, you guys scammmed me into telling me you Can do my nails when you couldn't anyway lady is like want me to call the manager I said she said you are the manager and she's like no I'm not. I said ok call the manager then. Then Tina manager gets on the phone tell me I must take them off right now because I'm walking out on paying them I said Tina your tech told me I don't have to pay for my nails did you see the original picture of what I wanted. Did you see the picture of the nails I wanted. Why didn't no one call me to tell me there no gold? I called 5 days ahead! Why wasn't it a option??!! Why no one call me? So I didn't HAVE TO COME HERE and I could've went somewhere else. She told me she would call the cops on me if I didn't get them off right now or pay for them MIND YOU I still paid for my toes after I was Humiliated Anyways guys. Tina made me take them offff on my birthday that's right on my birthday I asked for a nail clippers and they GLADLY GAVE THEM TO ME and I gave them all 10 nails clipped at the register I was already late one hour to work no remorse what's so ever instead Tina said The faster you let her take them off the faster you'll get to work. Wow! I was just in shock never in my life have I got treatment like that. I DIDNT GET a come back we will get you the gold TOMORROW SOMETHING nothing. Instead I clipped my own nails at the front. On my birthday since I was already late from them doing my nails 3 times and was not it worst part is that I cried so much of how humiliated I was in the store. Never again. That's my story. Real story.
I had a really upsetting experience at Milano Nails, mainly because of incorrect information and very poor customer service. I brought my own gel polish because I'm pregnant and wanted to avoid an ingredient called TPO. I explained this clearly. The nail tech told me the top coat I brought wasn't the right one and said she had a TPO-free top coat. She even said she looked it up and confirmed the Beatles Shiny Top Coat didn't contain TPO, so I trusted her. A few days later, I found out that product does contain TPO and even has a warning for pregnant women. That was extremely concerning. When I called the salon to have the gel removed and asked for a refund (since the product was misrepresented), they still wanted to charge me for regular polish and wouldn't refund the gel manicure. The manager, Tina, said she would call me back but instead sent a text saying offices were closed and offering only to remove the polish. I tried calling to speak with her, was told she was too busy, and was put on hold for over 30 minutes. The call was eventually disconnected. I waited 10 minutes, then called back and it went straight to voicemail. After that, I called again from a different number -- someone answered, seemed to realize who was calling, and then immediately put me on hold again. When I called back, the receptionist said she didn't realize the call had been disconnected, I simply asked for a refund, since I had been going back and forth with the salon for almost two hours. Again, the line got disconnected after 20 minutes and no one ever followed up with me. I tried to call back and again it went to voicemail. Now, anytime I call, whether from my number or the other number, it goes to voicemail. This could have been handled so much better, especially since it involved a pregnancy-related concern. Instead, I felt dismissed and ignored. Mistakes happen, but how you handle them matters -- and this was handled very poorly. Very disappointing experience and worst customer service I've encountered at a nail salon. As a manager, Tina showed little concern for client safety or satisfaction.
I have to write a long over due review - most likely b/c not only do Crystal and Tina deserve an amazing review, due to their customer service.. literally taking me at the end of the night and providing me with the most extraordinary French Manicure Gel and Gel Toes - that truly - I have never had in my whole entire 45.5 years of existence the pedicure that Crystal / Tina gave me - omgosh - it was incredible - though, because after a solid five weeks and an overwhelming past week - I need to come in there and have them do it all over again for me!!! I am telling anyone who reads this - this is the place for you - I have been to several places in Vegas and there is absolutely no salon as good as Milano - from again, staying so late and making me pretty to the pedicure that I had which I am still thinking about to the French manicure gel, that I haven't had so perfect in probably, well since my Nikkie to how CLEAN and sanitized everything was to those massage chairs - which I think are seriously the best chairs I have ever had the pleasure of sitting on.. to the kindness and generosity of these two woman - 100%Jordsified. #ThatsMyByte!
The nail artist was late and not very confident about her knowledge or work. My pedicure came out fine but I was there for over 2.5 hours for a fill alone. My nails look very amateur and I will never come here again. The application was poor and wasn't filed down, very elementary class. I definitely will make sure to reconsider anywhere else before going here again. Nail artist - Kate
Came to visit my sister and decided to get a pedicure. Ivy took care of me and provided great service. I did #2 Deluxe Pedi with gel polish. I felt so relaxed during my 8 min hot stone massage. Clean location. Reasonable prices. Amazing customer service.
I've been here multiple times and it's been decent but today was the worst experience. I requested a hybrid gel fill and the tech started putting on hard gel. I questioned her and she said hard gel is the same as hybrid gel which it clearly isn't. I showed her my inspiration photo for cats eye without the design and she completely botched it. My nails are horrific and so ugly. They look nothing like cat eye. I don't recommend coming here for anything outside of a normal paint.
Ivy is amazing and her Milano pedicure was incredible! Clean and relaxing atmosphere, friendly staff, all top notch. And did I mention Ivy and the Milano pedicure!? So good!
Great service if you go make sure ask for Ivy. She is top tier! I always walk out feeling like I'm walking on clouds after my pedicure and the vibe is fantastic!
Came to get my nails done right before they closed and the service from my nail tech was impeccable. Melly did exactly what I wanted and continued to ask me throughout the whole service if I liked it. I highly recommend her and will be coming back to her. The interior was also cute and clean!
Terrible absolutely ruined my real nails. I've been going here for about 4 months and they ruined my real nails. They all use the drills way too much and my toe nails are so thin they HURT!! Just touching the tops of my toe nail is so tender because the nail has been drilled so thin!! Same with my fingernails. I've had all different techs so I can't blame it on any one unfortunately. They also don't do real dip. I've had dip done here once and they just use a powder once and then paint over the "dip" with gel. The dip powder itself is supposed to be colored with the color you want. Sorry for the semi gross picture but needed to show how thin my toe nail is! You can see the pink through the nail
I saw that Milano Nails opened up during my last trip to the plaza it's located in off of St Rose and Maryland. I had some time on a Friday afternoon and was long overdue for self care so I called and they were able to get me in within the hour. When I arrived, I was greeted and asked to check in on the iPad for their loyalty program. I was also asked if I'd like a beverage from their refrigerator which had sodas and bottled water. Luna started me off with my pedicure. She was friendly and made great conversation. She gave me a menu of their services and I selected the deluxe pedicure with honey scrub, mask, and lotion. Luna did a great job of shaping my toenails and asked if I had any concerns or areas on my feet or legs that needed special attention. My pedicure was relaxing in their massage chair which also has a charging port. After she was done, I waited until Tina came over to take me to a chair for my nails. Tina shaped my nails into almond shape and was very meticulous in making sure the shape matched on both hands and all fingers. I went with a hybrid gel manicure which I had never had before. It was a bit of a long process for the application but Tina was so nice to ask if I was okay and thanked me for my patience. She made sure I loved my nails, the shape, and the color before I left. They were running a 20% off special on services when I went which was a really good deal. I'll definitely return for my future manicure and pedicure needs. Ask for Tina or Luna when you go, they are both amazing!
I've been coming to Milano Nails since they're grand opening and have never had a bad experience here. Tina always does my nails and she does an incredible job EVERY single time. It's a clean environment, they take their time, and make sure you get what you ask for. Ivy did my pedicure and did an amazing job as well! She makes sure you're happy with the service before she's done. Everything is always fantastic here!! I always suggest this place to everyone!
2 months ago
3 months ago
Ivy gave me the absolute BEST PEDICURE! I haven't been able to relax and trust someone to do such a great a job like her! She was very nice and caring! She explained the difference in each pedicure. She actually took her time to make sure she did a good job. I truly can't wait for my next pedicure read more
5 months ago
22 days ago
2 months ago
I had an amazing pedicure here. Kelly was excellent. They have a very large facility. Very clean. I will say their website pedicure details are different than in store -- so maybe call to confirm what you are getting. But they have a lot of options and I will be back. read more
20 days ago
Terrible treatment! On Aug 19 It was my birthday nails ! I called five days ahead to make an appointment and specifically asked if they could do a set of nails with a design featuring gold around the nails. The woman on the phone asked me to send her a picture so she could check with the technician if they could do it. They replied yes and told me it would cost $93. I agreed and was so excited for my birthday nails. When the day of my appointment arrived, I started by getting my toes done first, and my toe technician was amazing--love her. Keep that in mind, I'm a regular. After finishing my toes, I went to get my nails done. I was excited, she was nice. but it wasn't what I asked for. She had to repaint them and then started applying Egyptian silver. I asked if the silver would turn gold anytime soon. I'm not a tech, so I was just watching out of curiosity; I don't know how she does it. She replied, that's not gold. I said, the picture is PURE GOLD--ARE YOU KIDDING? I hate silver, and I never asked for silver. Then she got the receptionist, whom I thought was the manager based on what the other receptionist told me. And the girl is like, sorry, there isn't any gold--only these dark and silver. I said, you're kidding! I called 5 days in advance; why didn't you guys call me and tell me you don't have this gold? Mind you, the nails are already on with brown and pink, and now I have these brown nails. The front desk girl walks away, and I think she's going to look for some colors or a solution, like order the gold PRIME RUSH IDK or tell me to come back tomorrow. But nothing ever happens. The nail tech says I'm sorry want me to take off the color and paint them sheer. I'm sorry, you don't have to pay your nails --I'm crying! No one comes over to check on me. It was like, deal with it. So I end up going to the front to pay for my toes, and the nails are displayed on the screen. I said, I was told I'm not paying for my nails. I asked her to get the manager. She comes over and starts asking "what do I want her to do because of the situation because you are crying what you want me to do You have to pay for the nails you got them done" I said I was waiting for you to come back and tell me a solution maybe come back tomorrow knowing I had to go to work maybe You order the gold for tomorrow something NOTHING NOTHING AT ALL I LOOK BACK AND YOU ARE there laughing while your guest is crying on her birthday, you guys scammmed me into telling me you Can do my nails when you couldn't anyway lady is like want me to call the manager I said she said you are the manager and she's like no I'm not. I said ok call the manager then. Then Tina manager gets on the phone tell me I must take them off right now because I'm walking out on paying them I said Tina your tech told me I don't have to pay for my nails did you see the original picture of what I wanted. Did you see the picture of the nails I wanted. Why didn't no one call me to tell me there no gold? I called 5 days ahead! Why wasn't it a option??!! Why no one call me? So I didn't HAVE TO COME HERE and I could've went somewhere else. She told me she would call the cops on me if I didn't get them off right now or pay for them MIND YOU I still paid for my toes after I was Humiliated Anyways guys. Tina made me take them offff on my birthday that's right on my birthday I asked for a nail clippers and they GLADLY GAVE THEM TO ME and I gave them all 10 nails clipped at the register I was already late one hour to work no remorse what's so ever instead Tina said The faster you let her take them off the faster you'll get to work. Wow! I was just in shock never in my life have I got treatment like that. I DIDNT GET a come back we will get you the gold TOMORROW SOMETHING nothing. Instead I clipped my own nails at the front. On my birthday since I was already late from them doing my nails 3 times and was not it worst part is that I cried so much of how humiliated I was in the store. Never again. That's my story. Real story. read more
26 days ago
Business owner information
Tina C.
Hello Ashley, Thank you very much for your feedback. We apologize…
10 months ago
I had a really upsetting experience at Milano Nails, mainly because of incorrect information and very poor customer service. I brought my own gel polish because I'm pregnant and wanted to avoid an ingredient called TPO. I explained this clearly. The nail tech told me the top coat I brought wasn't the right one and said she had a TPO-free top coat. She even said she looked it up and confirmed the Beatles Shiny Top Coat didn't contain TPO, so I trusted her. A few days later, I found out that product does contain TPO and even has a warning for pregnant women. That was extremely concerning. When I called the salon to have the gel removed and asked for a refund (since the product was misrepresented), they still wanted to charge me for regular polish and wouldn't refund the gel manicure. The manager, Tina, said she would call me back but instead sent a text saying offices were closed and offering only to remove the polish. I tried calling to speak with her, was told she was too busy, and was put on hold for over 30 minutes. The call was eventually disconnected. I waited 10 minutes, then called back and it went straight to voicemail. After that, I called again from a different number -- someone answered, seemed to realize who was calling, and then immediately put me on hold again. When I called back, the receptionist said she didn't realize the call had been disconnected, I simply asked for a refund, since I had been going back and forth with the salon for almost two hours. Again, the line got disconnected after 20 minutes and no one ever followed up with me. I tried to call back and again it went to voicemail. Now, anytime I call, whether from my number or the other number, it goes to voicemail. This could have been handled so much better, especially since it involved a pregnancy-related concern. Instead, I felt dismissed and ignored. Mistakes happen, but how you handle them matters -- and this was handled very poorly. Very disappointing experience and worst customer service I've encountered at a nail salon. As a manager, Tina showed little concern for client safety or satisfaction. read more
Business owner information
Tina C.
Dear Tanaz,…
1 year ago
I have to write a long over due review - most likely b/c not only do Crystal and Tina deserve an amazing review, due to their customer service.. literally taking me at the end of the night and providing me with the most extraordinary French Manicure Gel and Gel Toes - that truly - I have never had in my whole entire 45.5 years of existence the pedicure that Crystal / Tina gave me - omgosh - it was incredible - though, because after a solid five weeks and an overwhelming past week - I need to come in there and have them do it all over again for me!!! I am telling anyone who reads this - this is the place for you - I have been to several places in Vegas and there is absolutely no salon as good as Milano - from again, staying so late and making me pretty to the pedicure that I had which I am still thinking about to the French manicure gel, that I haven't had so perfect in probably, well since my Nikkie to how CLEAN and sanitized everything was to those massage chairs - which I think are seriously the best chairs I have ever had the pleasure of sitting on.. to the kindness and generosity of these two woman - 100%Jordsified. #ThatsMyByte! read more
1 year ago
The nail artist was late and not very confident about her knowledge or work. My pedicure came out fine but I was there for over 2.5 hours for a fill alone. My nails look very amateur and I will never come here again. The application was poor and wasn't filed down, very elementary class. I definitely will make sure to reconsider anywhere else before going here again. Nail artist - Kate read more
1 month ago
8 months ago
Came to visit my sister and decided to get a pedicure. Ivy took care of me and provided great service. I did #2 Deluxe Pedi with gel polish. I felt so relaxed during my 8 min hot stone massage. Clean location. Reasonable prices. Amazing customer service. read more
9 months ago
I've been here multiple times and it's been decent but today was the worst experience. I requested a hybrid gel fill and the tech started putting on hard gel. I questioned her and she said hard gel is the same as hybrid gel which it clearly isn't. I showed her my inspiration photo for cats eye without the design and she completely botched it. My nails are horrific and so ugly. They look nothing like cat eye. I don't recommend coming here for anything outside of a normal paint. read more
8 months ago
Ivy is amazing and her Milano pedicure was incredible! Clean and relaxing atmosphere, friendly staff, all top notch. And did I mention Ivy and the Milano pedicure!? So good! read more
6 months ago
Great service if you go make sure ask for Ivy. She is top tier! I always walk out feeling like I'm walking on clouds after my pedicure and the vibe is fantastic! read more
4 months ago
3 months ago
Came to get my nails done right before they closed and the service from my nail tech was impeccable. Melly did exactly what I wanted and continued to ask me throughout the whole service if I liked it. I highly recommend her and will be coming back to her. The interior was also cute and clean! read more
4 months ago
1 year ago
Terrible absolutely ruined my real nails. I've been going here for about 4 months and they ruined my real nails. They all use the drills way too much and my toe nails are so thin they HURT!! Just touching the tops of my toe nail is so tender because the nail has been drilled so thin!! Same with my fingernails. I've had all different techs so I can't blame it on any one unfortunately. They also don't do real dip. I've had dip done here once and they just use a powder once and then paint over the "dip" with gel. The dip powder itself is supposed to be colored with the color you want. Sorry for the semi gross picture but needed to show how thin my toe nail is! You can see the pink through the nail read more
2 years ago
I saw that Milano Nails opened up during my last trip to the plaza it's located in off of St Rose and Maryland. I had some time on a Friday afternoon and was long overdue for self care so I called and they were able to get me in within the hour. When I arrived, I was greeted and asked to check in on the iPad for their loyalty program. I was also asked if I'd like a beverage from their refrigerator which had sodas and bottled water. Luna started me off with my pedicure. She was friendly and made great conversation. She gave me a menu of their services and I selected the deluxe pedicure with honey scrub, mask, and lotion. Luna did a great job of shaping my toenails and asked if I had any concerns or areas on my feet or legs that needed special attention. My pedicure was relaxing in their massage chair which also has a charging port. After she was done, I waited until Tina came over to take me to a chair for my nails. Tina shaped my nails into almond shape and was very meticulous in making sure the shape matched on both hands and all fingers. I went with a hybrid gel manicure which I had never had before. It was a bit of a long process for the application but Tina was so nice to ask if I was okay and thanked me for my patience. She made sure I loved my nails, the shape, and the color before I left. They were running a 20% off special on services when I went which was a really good deal. I'll definitely return for my future manicure and pedicure needs. Ask for Tina or Luna when you go, they are both amazing! read more
Business owner information
Tina C.
This is one of the best reviews we have received. Thank you so much.…
9 months ago
I've been coming to Milano Nails since they're grand opening and have never had a bad experience here. Tina always does my nails and she does an incredible job EVERY single time. It's a clean environment, they take their time, and make sure you get what you ask for. Ivy did my pedicure and did an amazing job as well! She makes sure you're happy with the service before she's done. Everything is always fantastic here!! I always suggest this place to everyone! read more
9 months ago
Been here a total of 3x now! Seen a few different ladies, so far everyone does an awesome job! Saw Ivy for this last set, loved read more
9 months ago
Ivy was very patient and understanding with me and all my requests regarding designs and style of my nails. The staff were very kind and the salon was very comfy and clean. I would say this salon is a must try if you are in the area !! They offered me refreshments and made sure I felt welcome. Depending on your budget it can be reasonable or expensive, but I thought it was worth it; for reference my nails were $93 before tip and tax. read more
2 years ago
Walked in and we were helped right away. Checked us in as my friend and I scheduled an appointment. Got seated in less than 5 mins. I only did a gel pedicure this time but they have a lot of different packages of express/deluxe etc as to how into you want with your package. They offered bottled water or soda. Everyone was nice and lots of selections for color. read more
Business owner information
Tina C.
Thank you very much for your reviews. We always try our best to make…
2 years ago
Milano is located in the same shopping center as McDonald's and Broken Yolk, next to Jersey mikes and WaBa Grill. Milano is a recently opened nail shop, first impressions, clean, relaxing and comparable to other nails shops around, they are offering 20% off of services I believe until the end of the month. Mavis did my manicure, she was nice, and did a great job on my nails. They have a good selection on colors and being that they are new, it wasn't busy yet, so it was a calm experience. I'll definitely be coming back for a pedicure, there is a variety of deluxe pedicure options. read more
Business owner information
Tina C.
Thank you very much for your reviews. We always try our best to make…
6 months ago
This place is the best! KP does my acrylic nails and she is absolutely amazing. My nails stay on for a long time I'm talking over a month. This is a huge deal for me. I hate places where after 1 week it's already falling off. Well here you won't need to worry about that. Great service, beautiful comfortable salon and the best pedicures too!! You won't regret it. Book that appointment read more
8 months ago
4 months ago
Business owner information
Tina C.
Thank you for taking the time to share your feedback. We are sorry to…
1 year ago
Business owner information
Tina C.
Dear Kyle…
8 months ago
Ivy did such an amazing job with my pedicure. Paid attention to detail and made my nails perfect. I def will be back. 10/10 read more
1 year ago
8 months ago
1 year ago
5 months ago
9 months ago
1 year ago
Amazing skill and service!! This was only my second time at the salon- but after spending some time exploring salons in Vegas- it's by far the best! Tina is amazing. She's a very talented nail technician and such a great conversationalist. The gel nails also last a full three weeks and still look great. She's very meticulous to make sure the polish goes right down to the cuticle. Will definitely continue going here! read more
10 months ago
I came here for the first time today and was with Chanel for an acrylic set. She was so sweet and precise. She charged me $78 for a colored french tip with design on the ring fingers, which is a very reasonable price compared to other salons in this area. My nails look great and I wasn't in there too long! 10/10 experience. Thank you. read more
2 years ago
Kelly was amazing and the manager was so nice! I would come here again. The massage was my favorite. Kelly really took her time. read more
Business owner information
Tina C.
That's really nice. Thank you for supporting us. Kelly and us can't…
Page 1 of 3
More info about Milano Nails
Milano Nails Reviews in Other Languages
Ask the Community - Milano Nails
Review Highlights - Milano Nails
Why does Yelp recommend reviews?
11 reviews that are not currently recommended
The reviews below are not factored into the business's overall star rating.
1 year ago
7 months ago
2 years ago
7 months ago
7 months ago
3 months ago
1 year ago
8 months ago
10 months ago
7 months ago
8 months ago
