I had never had to leave a business like that. Went in to get my fiancé fitted for a tux. They had…read morea new system to create groups which was confusing for the associates. Don't blame this on them though, seems like a corporate and lack of training issue. When we finally got asked what we were looking for, she threw 2 options on the table and didn't say the word. No help with anything else. No follow up questions. We asked if we could try it on and if there were any pants to get a look of a tux versus just putting a jacket on to decide a wedding outfit. She kept reiterate everything comes from Texas. Manager finally told her to grab a pair of pants and shoes (she only brought 1 shoe). Ended up leaving due to poor service. Will probably go to a different location.

Went to return a pullover I ordered online (vs mailing it back), manager Tatayana took 15 minutes…read moreto finally help me only to tell me she would not return the item without the original price tag (it had the brand tag it), no idea where the price tag was when I received it via mail. Super rude, no problem solving like even offering me in store credit (which I would have taken given I shop with Men's Warehouse); Called online and Courtney was able to help me no questions asked. Processed the return and gave me a return slip. Tatyana no customer experience (rating 1); Courtney via their customer support team (5 star) which what I would have expected in the store. Thanks Courtney

there is a lady who works in cosmetics. amira her name is.. she is horrible. I previously went into…read morethe store looking to buy makeup. she helped me and when I asked her about makeup she told me "i needed it" and rolled her eyes. i'm not sure what kind of people they have working there but clearly not good ones. terrible service.

After just coming from another store that was a total disappointment for a perfume purchase I…read morestopped here to check them out. Perfume is a total personal fragrance that you have to smell to find just what you would like give someone so samples are needed and they do let you sample the fragrances. I told the nice woman helping me that I wanted a perfume and money is no issue so give me 4 samples of what you think is a good perfume to give a woman from a man who doesn't know anything about buying perfume. She took me around the fragrance department and let me sample name recognized perfumes and I did find one of the 4 samples that I really liked. She was so helpful to a man who didn't know what he was doing and made the whole process easy me. She totally made feel comfortable with picking a fragrance that I thought would be a nice gift and fit. Actually I found something really nice and it was not very expensive at all because I was going spend at least twice as much in my mind I thought. Yah any perfume purchases in the future will go to Macy's for sure.

I wanted to take the time to write a nice review for the Bachrach Store in the Southridge Mall…read more I need a suit for a wedding at the end of the month and I had not purchased a suit since 2002 or 2003 in California. I went to all the department stores in the mall and also to Men's Warehouse on 76th Street. Macy's, Boston Store, JC Penny's and Men's Warehouse just didn't have the selection and customer service I received from James at Bachrach. James wasn't pushy or hawk over you like a used car salesman. He just asked what I like and waited on me and my wife until I had tried on all the suits I wanted. They had a 2 for 1 sale on suits. So I put a black and navy suit on hold while we checked out the other stores. The other stores either didn't have enough choices or the sales people didn't care enough for our business. So I ended up going back to Bachrach to get measured up and finish my purchase. 2 suits, 2 ties, and alterations were $500 and the customer service by James was spectacular. We found out that he was the manager of the store and didn't work off commission. I told him I was impressed with his customer service and said I'll see ya Friday when I come pick up my suits! Why pay for the snobbishness at a chain store or large department store when you can get treated like a celebrity at Bachrach and still get a great deal...James is the man.

First time visit to this store. I was very impressed by the array and quantity of the shoes on…read moredisplay, though my shoe size (8.5) was a bit sparse in their inventory. While perusing the many aisles, I was approached by two different sales people at different times who were very polite, offering help. When told no thanks, they left me alone which I appreciated, as opposed to some other stores that have sales people that "helicopter" their shoppers. When finding one of the pair of shoes I wanted in my size, I grabbed the box and realized that it only had one shoe in it; the other was the display model. I brought them to the checkout area and asked a woman behind the register, whom I believe was the store manager, to verify it was okay to use the display shoe. I then asked her if she could keep the shoes there for me while I continued shopping. Though little was said, she was very unfriendly and curt in her response. When taking the second pair of shoes I found in my size, the same thing occurred. I picked up the shoe box in my size and discovered that it, too, was missing a shoe and the other was the display model. I also brought this to the register with the same lady store manager and said, "Would you believe that both shoes I wanted to buy today in my size were used for the display? Isn't that funny?" ... referring to the coincidence and irony. Apparently, my comment irritated her because she made a face at me and rudely admonished me with some garbage about their inventory and store policy. The store has a large parking lot and shouldn't be a problem parking. All-in-all, this store deserves at least a four (4) star rating, but the fact that this woman behind the counter and most probably the store manager was so unfriendly, surly and rude to me, they get three stars.

My husband is a fan of Skechers shoes, so when I drove by this outlet, I made a mental note to…read moreswing by the next time he was in need of some new shoes. Which is exactly what we did. Our experience here was ok. They have a large variety of Skechers to choose from, yet somehow we didn't find anything we were excited enough about to try on. We also expected their prices to be more of a bargain, when, in actuality they're pretty much what you would pay any where else in town. The whole vibe of the store is a bit haphazard and while there's tons of stock, there's not necessarily tons of stock in a variety of sizes (ie: not all sizes were represented). All in all, a bit of a ho-hum experience. I wouldn't likely make the trip to Greenfield for it when I can find Skechers at similar prices at other retailers closer by.

The earrings caught my eyes the most like they are so cute!! The employees are nice and ask to look…read morestuff for you. It's cool to have a place like this in the mall

I found this store in the Mall of America in Minnesota and LOVED IT! It's a weird blend of goodwill…read moreand a retro fun costume store. Fast forward to moving to South East Wisconsin and this one was pretty disappointing as a male. My wife and daughter both found fun stuff and ended up buying a few things but their men's section is a TINY fraction of the store.

Sirly, disrespectful staff at the customer service counter. Would not answer my questions, just…read morekept repeating a store policy that did not answer my question. When I said 'you're not answering my question, she replied 'I don't have to!' No wonder the store is empty of customers and is going bankrupt.

I placed an online order and opted to pick it up at the Greendale, WI store. Everything was going…read morewell until I noticed an entry on the receipt that was puzzling. There was a shipping/handling charge ($3.95). What's the problem? Well, their website advertised "Free shipping to store". Upon seeing this I asked the sales clerk about it. She is aware of the JC Penney policy to not having s/h charges for items picked at their stores. Thus began a lengthy, time-consuming chain reaction. The sales clerk tried to summon a manager, a process that took several minutes (note that employees are spread thin here). She too is aware of the "No s/h" policy for items picked up at the store. Both said they hadn't encountered this problem before. One thought a relatively simple process would solve this dilemma, but the other said it couldn't be done (in essence, "return" the item on the spot, then buy it again. Not having a solution, another manager was summoned. After conferring with the other 2 employees and me, she concluded that it would be necessary for me to call one of their 800 numbers. These 3 ladies seemed knowledgeable and competent; however, with no policy or solution in place, there was nothing else they could do. Apologies were made. The Penney's chain needs to have clear-cut directions if this happens, not leave their workers with no guidance. As of now, the burden is placed upon me (the customer). I must spend time calling the 800 number. Not sure if someone there can resolve the issue.Stay tuned for further developments!

Clean, well stocked store with a great selection. Stopped in on the evening of 2/6 & was warmly…read moregreeted. The store didn't have the size I was looking for, so the sales associate suggested I order them-they ship to your home for free! What an excellent service! I highly recommend!!

They're on the higher side price-wise but have a decent selection of shoes and helpful staff. I…read moredon't often find what I'm looking for but my husband has purchased from here several time over the years.