I'm deeply disappointed with both the quality of service I received and the lack of professionalism in how my concerns were handled. I had hoped for transparency, skill, and basic ethics from this medical spa, but my experience was far from that.
The manicure I received simply did not match the $65 price point as I was charged for level 2 service and not a basic manicure or level 1 wellness manicure at best. After returning home and showering, it became clear that my cuticles had not been properly cleaned, the nail shapes were uneven, and no top coat was applied or even offered when I said I didn't want any color; something I've never experienced during a professional manicure. The "hot towel treatment" was also completely underwhelming; the towel was room temperature, dry, and discolored, placed over lotion packet gloves that the technician admitted she had never used before. It's hard to understand what exactly I was paying for besides those gloves, which can easily be purchased at a discount store.
I specifically emphasized that my main concern was cuticle care, yet that was not addressed properly. The technician even mentioned she doesn't perform manicures often and, respectfully, it shows. What I received was a very basic manicure, not the "wellness manicure" I was charged for.
I genuinely wanted to support a small business, as I'm a small business owner myself. But that doesn't mean overlooking poor workmanship, misleading practices, or a lack of experience. Had I known the technician had only been performing medical nail services for about a year, I would have made a different choice. That kind of information should be clearly disclosed on the booking page to help customers make informed decisions.
What concerned me most was being told after the appointment that my left pinky toe supposedly had a fungus, something never mentioned during the service, despite plenty of conversation. I also noticed that different products were used on my big toes (which had fungus) in comparison to my pinky toe which receive no additional special anti-fungal products, which made the entire pedicure feel inconsistent and unprofessional. There is no room for positive intent anymore at this point. Given that my pedicure required minimal callus removal, charging $150 for this service is unreasonable when it should have been $120 (level 1).
I initially tried to resolve this directly, even offering to accept a partial refund out of good faith. However, discovering that my service charges were increased without any prior discussion or consent was the final red flag. That's simply not good business practice, especially while this woman is touching my feet and saying oh they're not that bad. I truly hope this feedback is taken seriously and used as an opportunity to improve both skill and transparency. Unfortunately, based on my experience, I cannot recommend this establishment for manicure or pedicure services and would never go back. I suggest y'all look otherwise as the convenience of it being in Chicago is not worth it. And what's funny is that I only noticed the pricing discrepancy when I went back to the website to tell my boyfriend the services I got. This woman has very unethical and dishonest business practices, I'm not the only person who've stated this in their reviews. Don't trust this woman. read more
