STAY AWAY Horrible,…read morethey use impact wrenches, god forbid you bring them tires to install - they will not prep the rim, and then gaslight you that "corrosion happens" when you have a flat on tires that are less than 6 months old.

Picked up a large piece of irregular shaped road debris recently. A few years ago had something…read moresimilar and remembered that HOT did internal patch repairs. Called late in the day after work, close to their closing time and they said come on in. 30 minutes later, ready to roll! They told me they only patch, never plug! I understand a properly installed patch might last the life of the tire.

No customer service Rude reception…read more Not friendly at all Don't accept walk-ins Waste customers time No management

It was a mixed review but they came through with flying colors…read more The bad was they put the wrong size tire on my car. The ugly was it resulted in issues with car computer system and fuel mileage. Had to pay $410 to dealer for diagnostic to figure out what was causing the errors and lack of mileage, but it pointed to the tire being the wrong size. The wait was about 2.5 hours or so. Had to take off for day to bring in car for tire replacement. The good was Dennis the Asst Mgr took call and offered to take care of issue the next day and likewise ordered the correct tire for me. Phil the Manager (?) took me in right away but it still took 2.5+ hours due to other cars in cue. No paperwork needed - a plus. When work was done there was no charge, I tipped the service person. My only other issue was the service person did not align tire pressure for all four wheels. Fortunately I have a tire inflator and did it myself. Car running great now. Bonus - there is a giant H-Mart in lot next to theirs and two restaurants/cafes (plus a seating cafe area inside H-Mart. A bit expensive but good way to kill time. Arby's is in lot on other side. Waiting area has a TV and coffee machine.

Rude. Two times I…read morehave made an appointment online in the past (within the past 3 or so years) for things like inspections and received a call that their inspector is not in that particular day and to reschedule. Today I walked in with an appointment that I have made online the week before for an inspection and tire rotation. I received at least three emails of confirmation and reminders. I walked in 10 minutes early to my appointment to Anthony on the phone with someone. I patiently waited. After he hung up he continued looking at the computer screen like I'm not there. Being the respectful person that I am I continue waiting for him to finish up whatever he is doing so I do not interrupt. Finally he says "Can I help you?" like I'm a nuisance. I tell him I have an appointment. He tells me his inspector is booked for the day. Confused, I repeated I had an appointment. He tells me again they are booked and that their website does not coincide with what is actually available. WTF. Meanwhile today is my only day off during the week as someone with a full time job and two young children... and I had planned this entire day out around this. No apologies whatsoever. I can't believe it. I walked out saying "Thanks... for nothing." Because it really was nothing. Unbelievable. Convenience of being near the mall but I will never come back to this location but it's not like they need my business anyway. Luckily there are plenty of places that do car inspections.

"CHEAT" This is a seat scam shop, after spending $1000 on…read moretire and breaks the guy at the counter told me, my tire rotation is free on my oil change. So, when I went back for oil change my tire was not rotated but on paper, they said it is done. I caught the scam because I had changed only two tires. I will report this to BBB. CCTV will prove that I am not lying. Not coming back or would recommend to anyone. Not going back to Mavis at all, there are a lot of other option.

We got a flat tire and broke down around the corner in the middle of a long drive home from a…read morefuneral. We called Tom's and explained the situation! He squeezed us in immediately and patched up the tire! We were out of there less than an hour after we broke down. He easily could have overcharged us because we were desperate but he charged us very fairly! Thank you!

Every once in a while, I accidentally stumble upon a business that renews my faith in businesses…read more Tom's Brake & Auto is one of those. I showed up on a Saturday morning, hoping to just get an opinion about a brake issue so I could schedule an appointment for another day. I had been forewarned by a friend who is a self-declared car expert that this was going to be a major, costly job. In the end, I drove out of there after two hours with brand new rotors and pads, no more squealing from my wheels, and only a small dent in my bank account. As an "older" guy (like me), Tom is from a generation that truly appreciates the concept of holding on to cars, electronics, and other things for as long as they provide good service. Many other mechanics would have scoffed at me for still driving a 2011 Honda Element, making excuses for why they couldn't make my brakes stop catching and squealing ("You have to expect that from a 14-year-old car, sir"), but Tom treated my never-been-washed Element like it was a 2025 BMW. He's a very sociable guy, so I enjoyed chatting with him while he was working. Some might say he actually provides TOO much information, but I really appreciated how he explained everything he was doing, as it was pretty much implied from the beginning that the fix, as confident as he seemed, wasn't a 100% sure-shot. In the end, this relatively simple process of maintenance turned out to be a success, and I think he was as happy and relieved as I was. There are very few mechanics - including dealerships - that I have ever used more than once, but I will definitely be returning to Tom's for whatever my Element needs in the future.

Very good prices. Highly recommend. Charlie is great to work with…read more Took about 30 minutes

I called ahead to get an exact quote and was told $400 for four tires out the door everything…read moreincluded. I told them my year make and model and tire size. When I got there they said it's $160 a tire, and then there was $50 tax. My total was $571. Wound up paying almost $170 more for only THREE tires and he said it was the best he could do. Not happy

Called around 5 PM today after finding a nail in my tire, and even though they were closing at 6,…read moreFrank and Steven were very accommodating and got me taken care of quickly. Their staff patched my tire and I was back on the road in no time! I've been coming to Cross Island Tire & Wheel for the past 6 years for all my tire needs. Great service, friendly staff, and always willing to help. Highly recommend!

Come here!! Seriously…read more I had a nail in my tire and Cross Island Tires had me in and out in about 15 minutes. They patched the tire quickly, were polite, professional, and didn't try to sell me anything I didn't need. What really stood out was that I had previously gone to Mavis in Queens Village for the SAME issue and was told I needed TWO new tires. My car is only 8 months old! Cross Island Tires took care of the actual problem with a simple patch and had me back on the road. Fast, honest, efficient, and no nonsense. Exactly what you want from a tire shop. And a special shoutout to Jay -- he was the best! Friendly, helpful, and made the whole thing ridiculously easy. I'll definitely be coming here from now on. Highly recommend!

I brought my own new tires here for installation before the July 4th weekend. They failed to…read morereplace the valve stems and inflated my new tires to 80 PSI in the rear and 56in the front, even though the tire's maximum rating is 50 PSI. The truck handled terribly, and we nearly had an accident. I woke up to a flat tire. When I returned, the manager was dismissive, argumentative, and insulting instead of addressing the safety concerns. The repair wasn't completed in time ruining our holiday plans, and I later discovered one of my rims had so how been bent. Poor workmanship, poor customer service, and a frightening experience. I won't be back. Thanks for nothing Know nothing Ken!

Mo and the service tech who worked on my car did the work they promised quickly and for the…read moreestimated price. They made the experience very easy. I was able to get my errands run throughout the day while they worked on my tire and I went back later for them to put it back on. Everything was terrific.

RCT Performance is a superb provider for my wheel alignment. I had a massive blowout on the highway…read morethat messed everything up, causing vibrations and other challenges. My friend recommended RCT Performance and, even though I live in Queens, I traveled there after obtaining an 8:30 a.m. appointment the day before. My vehicle was taken in immediately and the entire process was a mere 20 minutes. I got a printout of all the issues my vehicle had and was told to come back twice a year for this service. (I will probably come back, but only once a year. Come on guys, it's a minivan - I'm going nowhere fast). All kidding aside, I will certainly be back here for alignments in the future for any vehicle I have. Thanks, RCT. See you soon.

While we know a lot about restaurants and attractions, we know absolutely nothing about tires…read more Here's where Yelp is an incredibly useful tool. Even if 1/4 of the fantastic reviews for RCT Performance were truthful and authentic, we would have used them. But to have close to 100 FIVE STAR reviews, is a huge accomplishment. And even more amazing is the fact that they are literally across the street from our house. The communication via email with Ryan was spot on. I ordered the tires per other recommendations from Tire Rack mid morning on Thursday and they had arrived by mid day on Friday allowing my car to be serviced early Saturday morning. The price for an alignment was half of what we had anticipated and there was no attempt to nickel and dime us. My one wish ? That every task in life could be this simple and stress free. Ken and Doug were patient and friendly. Thanks again.

He's very honest I came in to check if there was a problem with my oil he said it's fine…read more So we ended up going to him for our inspection in July Hope we will be able to return every year :)

Terrible place, I brought my car there for an oil change a few times and they seemed pretty decent…read moreand then I brought my car in because my car was losing coolant. They charged me over $900 to fix the leak, but when I got the car back it was still losing coolant. So I brought it back and they told me it was a fan issue an they fixed it. In a couple days my cars engine was completely destroyed and the car broke down on the high way. So I brought it to a another mechanic and they told me it looked like the oil was never changed and the leak was my head gasket. Which is easy to diagnose. So basically j&p auto was just robbing me this whole time and never doing any actual work on my car. Honestly, I'd stay away from them.

I called Sammy auto repair and scheduled some maintenance on my mom's 2010 Rogue and he listened to…read moreto my worries and then he then gave it a test run and fixed the control arm and struts. I believe Sammy did a great job and the value of the service is worth it.

Spoke with owner by phone. Felt very comfortable with the conversation. Brought in my 2017 Jeep…read moreGrand Cherokee Overland. I am the original owner and the vehicle has only 59 thousand miles. They fixed a couple issues that the Jeep dealer could not. Actually had it the dealer 2 times for total of 1 week and they couldn't find the problem. Sammy's had it fixed and out the door in 1 day. Can't say enough about this place.