There where not able to do the job.No Explanation giving.Maybe the Job was to big.IWas very…read moredisappointed by there decision

Very positive experience. The service felt genuine, the place was well kept, and everything moved…read morealong nicely. I would definitely consider coming back again.

Great service and helpful staff. Scheduling needed work is easy and the process quick! Fair prices…read moretoo.

They ripped me off for 1870 brake servicing (there was a part that was broken). My other auto guy…read moresaid he would have done this job for about $800 less and that Sullivan's prices were egregious. The manager was apologetic and nice and gave me some money (213) back, which is why this is two stars instead of one. I would avoid them for big auto services, they charge way more than a typical auto shop. I am very disappointed in them, I used to really like Sullivan tires.

I came in on a Friday at 5pm after taking my car to another shop that was going to charge me…read moremultiple thousands to get work done. They people at Pleasant car care were so nice and helpful, they immediately fit me in and got my car looked at and assessed. They found several of the same things as the other shop but they were not charging their extreme prices. They created videos showing what work needed to be done and why, they had loaner cars available for me and even offered to drive me home while they worked on it. I noticed after I got the car the next day that there was a small vibration and they immediately came and got the car from my house, checked it out, and realigned the wheels at no additional cost. I will definitely be going back for all of my future car needs and highly recommend them.

I wanted to reiterate the 1-star experiences others have had with this place. I am a mechanical…read moreengineer with years of experience of maintaining my cars to over 200,000 miles. When I went there, they took pictures and video of my control arms and brakes and rotors and used scare tactics to tell me that I cannot drive this car as it is a safety issue. I met the owner, i have no idea why I needed to meet him. I had spoken with one of the floor mechanics who showed me a leak from my thermostat. They told me $1300 for brakes, $1700 for control arms, and $1000 for the thermostat... $4000! I drove home (even though they warned me not to), ordered the control arms, rotors, brakes, and thermostat and replaced them all myself. Here are the results: The car has 60,000 miles. The control arms look used like a car with 60k miles should, but they were not anywhere near an imminent failure. Same for the brakes and rotors. The only issue that was important for me was to replace was the thermostat housing... yes, the one that I had taken the initiative to ask the floor mechanic, and the front desk didn't even tell me about! Now, I knew what they were talking about. But I can clearly see how someone who didn't know much about cars would be terrified into hiring them for repairs that really weren't needed. The videos, etc, are all part of the credibility and selling process. Speaking of which, I can tell you that these guys use what's called a "one-call close" sales tactic. Just like at a dealership, these guys know that if a customer walks out the door, 90% of the time, they are not coming back. And, the salespeople are paid on almost 100% commission. That means that if they don't close a sale, they don't eat. They are not interested in a relationship. Here is their job description for the position so that you can see their motivations: Full job description - Automotive Service Advisor Top Tier Service Advisors | Up to $155,000/year ! (Base Salary + Bonus) Are you a certified closer with an exceptional talent for sealing deals? Do you thrive on turning opportunities into results? If you're not among the top 1% in sales, this isn't the role for you. But if you are a driven, determined, and unstoppable closer, keep reading--because this is the life-changing opportunity you've been waiting for. Why Work for Pleasant Car Care ? At Adams Automotive, Now Auto Care, Pleasant Car Care, and JB Auto Care, we don't just offer jobs--we offer a movement transforming the automotive industry. As part of the Houston-Boston Partnership, we're scaling from $50 million to $100 million in the next 24 months. This is your chance to be part of something extraordinary while building generational wealth. Why Work for a Platform Company? Platform companies like ours represent the future of the automotive service industry. Here's why: Career Growth: Endless opportunities for advancement through AutoShop Answers training, mentorship, and leadership development. Learn from the Best: Work alongside industry leaders like Todd Hayes, Joe Adams, Bill Brusard, and Charlie Zlatkos, all recognized as top performers by Ratchet+Wrench. Be Part of Something Bigger: Join a company scaling from $50 million to $100 million and beyond while redefining the industry.

Adiel is my go to mechanic. always reliable and very honest. I've been going to him for 3 years now…read moreand never consider going anywhere else.

Adiel replaced water pump, timing belt, wheel bearing & noticed several oil seals needing…read morereplacement while doing that. I have found orher shops don't notice those things only doing what they are told to do. Highly recommend, extremely good pricing too. I have given up on Firestone & VIP, oh my god they are bad. Even the employees have recommended letting my mechanic (Adiel) do the work instead! Adiel is keeping my 1999 Lexus GS300 w now 350,000 miles on it in top shape!

I popped over to Valvoline the other day for an oil change and to get new windshield wipers & I was…read moreso impressed with the service. Jayden and Lonnie were assisting me with my service and they were nothing but kind, informative, and speedy. I appreciated their willingness to answer my questions & not try and up-charge me for anything, as this is a typical experience for some young girls. Although, one older employee, that was not servicing my car, attempted to convince me I needed a more $ oil, however, Jayden assured me that for how much I am driving I was 100% okay with the cheapest, conventional. Thanks for the excellent service!

Nicest workers, very quick service, and they are very transparent with all the services they…read moreprovide.

Pretty quick to fix my car when I need it. AAA towed my car here last week and they worked on it…read moreright away after the holiday. Called me first thing Monday morning to give me an update on next steps. Giving 4/5 only because when I called back, the young man who I talked to on the phone in the morning got my car mixed up with another car and told me it was ready (it actually was not). Honestly, mistakes happen and it was post holiday weekend so whatever. Otherwise, 5/5 for Julio who was the actual service rep who explained what needed to be fixed and even called me later to get my consent for something else to be looked at.

I had my one of tires sipping air, and I had patch things up making the payment. Nevertheless, it…read morestill experiences same problem. So, when I took the car back after, and they found that do the proper job making me to go there again with the same headache. Definity not a group of tire experts.

5 Stars for Darren and the Team at Express Tire and Auto Service!…read more It's refreshing to find an auto shop that gets everything right, from the customer experience to the quality of the work. Darren and his team have built a business that feels modern, transparent, and genuinely customer-focused. Their text updates and technology systems keep you informed every step of the way, so you're never left wondering what's happening with your vehicle. But what really sets them apart is their no-BS approach to pricing and service. No unnecessary upselling, no games, no pressure. Just honest communication, authentic pricing, and people who treat you with respect. In an industry where trust can be hard to come by, Express Tire and Auto Service sets the standard. I couldn't recommend Darren and his team more highly. Five stars, without hesitation!

I thought I needed a new muffler for the insane noise coming from my much-loved and aging Volvo,…read moreemailed several places around for info/estimate and received a reply from Lisa in 5 minutes. 5 MINUTES! I live a mile away, drove right over and was assisted by Brendan. Since it was lunchtime, I was told I would receive a call as soon as everyone was back and was offered a ride home (very sweet, but it was just a quick walk). Darren called me an hour later with the news that my muffler was good.... but I needed a new catalytic converter. Yikes. He ordered the parts right away (2:30 on Thursday afternoon) and my car was ready 24 hours later. They have photos and videos of what your car needs, Darren and I talked about how this is a great, honest tool for everyone involved (EVERY business should have this!). I am grateful they could get my car in right away, and I'm confident I found a new place for all types of repairs. Thanks again to Lisa, Brendan, Darren and everyone in the shop from me and my Volvo!!

What a wonderful surprise!…read more I usually hate these drive up oil change places because it feels like I'm buying a car with a pushy salesperson trying to upsell everything. Not so here! I drove up and Lissander was polite, professional and friendly. He escorted me to a clean, nice-enough waiting area with TV and free coffee. After checking the car and changing the oil (including free windshield wiper fluid) he brought me out to look through the list of possible items I might wish. He wanted to know if I would like my tires rotated and I thought here it comes, the up charge full court press. I asked him what he thought and he checked each of the tires and said that they looked just fine. On all of the other items he said that everything looks pretty up-to-date. No pressure at all! Then we went in to pay and as I was leaving he asked if I knew about their guarantee. I said no, and he said in the next three months they are happy to top off the oil (up to 2 quarts!) or adjust the tire air pressure for free. What a really nice surprise this place is! I will not hesitate to go here on a regular basis; they've earned my trust!

I arrived at 5:47 for an oil change. They are supposed to be open until 6. A courteous young man…read moreeventually came over to my car and told me it was too late. I can understand if they can't do oil changes after 5:30 so that they won't stay open past 6, but they need to make that clear on the web site or just say they are open until 5:30.

I recommend Tony's Auto Shop to everyone! I have been going there for years because he's, fast,…read morefair priced and very trustworthy. As I woman, I have been taken advantage of by dealerships and other mechanics.... But not Tony. For example, if I need an oil change - he gives me an oil change and doesn't try to upsell anything. He's helped us with new tires, inspection stickers, a new alternator, weird noises, etc and is just so nice and running his business in a very trustworthy way. I can't recommend him enough!

We were on a road trip to MA when the check engine light suddenly came on in our car. The abs break…read moresymbol also lite up! Ohhhhh, the panic and paranoia that ensued after! On a Saturday morning, we went looking for a few mechanics which were recommended to us. To our surprise, they were all closed on Saturday, and we were told to come back on Monday. We couldn't wait until Monday, so what did we do? We did a Yelp search, of course! Yelp to the rescue!!! The #1 business to appear after our Yelp search was Tony's Auto Service....they have a 4.8 Star Rating! Come on now, an auto service establishment with such a high rating?!?! The New Yorker in us were very skeptical! But we were in a bind, and time was ticking away, so off to Tony's Auto Service we went....it was only 5 minutes away! Yay! So we get to Tony's, and we're told that they're very busy and they can't look at our car right away, as there were two customers ahead of us. They said to leave the car and to call back in 2 hrs. We very cautiously left the car, and went to walk around town and have breakfast. In exactly 2 hrs, Tony called us and said our car was ready! He said come back and we'll discuss what the problem with the car is. We braced ourselves for what it would cost to repair the car. We also braced ourselves for the possible song and dance about what the problem was. Well....imagine our surprise when Tony told us that the problem is NOT an emergency, and didn't need to be taken care of right away. He told us exactly what was wrong, how much the parts would cost, and how much it would cost to get fixed. He gave us the ok to drive back to NY, and advised us to see our own mechanic whenever we got home. What?!?! As out-of-towners, we're not going to get ripped off?!?! Not only did we NOT get ripped off, Tony said there is NO CHARGE for the diagnosics! Now THAT is definitely 5 Star worthy!! We appreciate Tony's honestly and kindness so much. What a nice surprise. There really are honest mechanics still around! Thanks so much! Needless to say, we highly recommend Tony's Auto Service and recommended it to our local relatives. Business cards were taken and handed out!

I'm from out of state and received a notification that my truck's remaining oil life was at 2% upon…read morearriving at my hotel in Waltham. So I searched for a quick oil change place that was close by. This location came up. After reading reviews, I decided it was worth a shot. I could not have been happier!! It was only 7 mins from my hotel. When I pulled up, they directed me to one of the 3 open bays. When I stopped, the Asst Manager on duty (Jakob) was super nice. He told me I could stay in the vehicle for the entire time of the oil change (which was only 10 minutes!!). He politely asked if he could reach in the open window to reset the oil gauge and made small talk with me for the duration of the change. He explained what his team was doing as they ran through the various aspects of the inspection (tire pressure, headlights, brake lights, wipers, etc.). His team of Reynald, Oscar, Tommy and Michael were efficient, polite and professional. I was super impressed with this location's service and would recommend to anyone who needs an oil change. Cost of the oil change was around $100 and I was in/out in 10 minutes.

I had my oil change here for a number of years. I always used a coupon to shave off some of the…read morecost. They consistently upsell and I usually say no. I was offered to have my windshield wiper fluid topped off. I said yes. Big mistake. When I popped my hood a week later, the wiper funnel leading to the reservoir was loose and broken off. I will never go here again!