We read the complaints about the office service, but both made appointments anyway. Very glad we…read moredid. Our insurance arrangements were complicated but we handled most of it over the phone when we made the appointments. Our examinations by Dr. Longnecker were simply exemplary. He listened carefully to our wishes, double-checked his work, was willing to take all the time we needed, and was very attentive, personable and professional throughout. Neither of us could have asked for more. The opticians we dealt with were also efficient and careful. They also were very understanding of the complexities of our insurance and of our wishes for some nonstandard specifications. Our experiences both were efficient and seamless. We will recommend both Dr. Longnecker and Eyemart Express very highly.

Ordered my glasses on April 1st and was told it would take 2 weeks max to get them back. A week…read morelater, i get a text that my glasses were ready. After having headaches and trouble seeing for however long, I was excited. Wrong lenses were in my glasses. Didn't realize until I got home and tried reading with them. Furious, I bring them back and ask how they could put the wrong lenses in. They say they'll take care of it, so I give the glasses back. A week later, get a text my glasses are ready. Leave work to pick them up, and they aren't there. Fed up with the gross incompetence, I ask for a refund and cancel the glasses. (At this point, it's been nearly a month since I ordered my glasses and no end in sight) Am told they can't until the manager is in and he'll give me a call. Guess who still hasn't called and guess who still doesn't have their money back. AVOID THIS PLACE IF YOU VALUE YOU SEEING AND YOUR MONEY!!!!!!

Dr. Kristina Swartz is top notch! The entire staff is above great! Exam, selection and service they…read moredo it all with class style and personality. I love the selection frames. They sell "not your boring" frames. I like that I don't see 10 other people with my frames. Convenient location right on Main Street next to Starbucks (bonus). The parking lot is small for the number stores and can be frustrating. But once you are there your experience makes up for the challenge. I have been going to Eye Site Optical and can't imagine going anywhere else.

In the past I would've never remembered my eye doctor's name. At The Eye Site, you will never…read moreforget Dr. Kristina. This boutique has a great selection of unique frames and a very talented staff that will get you excited about your annual eye exam.

What a fabulous collection of designer glasses! Service is wonderful; they spend time letting you…read moretry many different styles. Be sure you plan for time for choosing your glasses, and then for your fitting. They also will keep up with you after your purchase to make sure you are satisfied or your glasses need a little tweaking. There's no doubt you will get many compliments on your glasses! These glasses are an investment. I have been a customer for years and their friendly, professional service has never changed. Because they are busy, call and schedule an appointment before you go. Have fun! Barb C.

I recently purchased glasses from this store and had a wonderful experience. The variety of frames…read moreis astounding and the customer service is unparalleled. You truly get what you pay for!!! I unexpectedly found frames here while in town visiting family, and chose my add-on features for the lenses. They then shipped my glasses to me. I recommend having them fit in-store as mine were a bit uncomfortable until I brought them into the store and had them adjusted. Now they are perfect!

The glasses took a while to arrive , my first appointment was 12-29-24 and I called 2-3x before I…read moregot the okay they're here which was 2-3-25 . Glad I had my 6 months contact prescription. But worth the wait , I love my glasses , and the optometrist was so nice . Staff was welcoming at this location . They also take Afterpay .

We have visited this location twice and both times had an appointment. We waited more than 2 hours…read moreand did not get to see the doctor. Their excuse was they had a medical emergency both times. They confirmed our appointment multiple times and yet they couldn't let us know in advance they were running behind. I do not recommend this place. They will make you wait. If you don't work and have all the time in the world this is your place.

Came In a year ago because I had red swollen itchy eyes was told they're just dry. Then gave…read morewhatever it was to my daughter and got eye drops from my physician. They couldn't even tell it was something contagious. I tried to order contacts multiple times but they never delivered because come to find out they've never had my name spelled right. Then today I came in for a contact fitting appointment for my son and they told me everyone was sick so I had to reschedule. No call or anything, I drove all the way there for them to tell me they can't do it and acted rude again like it was somehow my fault. I swear at this point they're doing it on purpose. I've been going there for years and it's definitely changed. It used to be 'sunnier' newer looking and they were more professional and efficient. Now it's worn looking and feeling and the doctor on my sons first appointment was very rude, snapped at me and rushed basically. She couldn't answer a single question I had. They definitely need to hire new people.

My glasses from a different company broke during this covid-19 stay at home order, but my…read moreprescription is from America's best. Unfortunately, my prescription expired a few months ago, but americas best refused to make an exception and extend my prescription even given these extraordinary circumstances. Thankfully Warby Parker did make an exception and are going to help me out. Americas best has extremely poor customer service. I can't believe they were unwilling to help me out when it would have been so easy to. So grateful for companies like Warby Parker that shows they actually care!

Cute off the beaten path store with super friendly staff. It has pre-made finished quilts to…read morematerial

The front desk peoole were very nice and cordial. The place is in a great location and easy fibd…read moreand park. I went there for the contact lens deal for 99 that is advertised on their website. It comes with free boxes of lens and 50 coupon for glasses. They advertise frames at 69.00 and up. I called for appointment and they let me pick the day and time which I liked because some days I cannnot leave work. On my way there for my appoinmtent I get an automated call sating my appointment was the next day, a day which I couldnt. I called and they acted like it was my fault and I had to come into tomorrow. I said well then I will not be in because thats the one day I cannot come in and I do not mind if I have to rescedule to next week. I was transfered and they were able to squeeze me in later that same day, which was good. I am near sighted and need prescriptions to see far away. I read 100 essay papers weekly for work and I have never had problems seeing the words. I come in and the dr said I need to be switched to multifocal lens and then went on to say thats normal for my age since Im getting older (40 yrs old). Two years ago I was just fine at a different doctor. I figured oh well. Until I got out front and was told since I need multifocal that online coupon doesnt apply and I have new multfocal prices on not just my lens but the exam itself. I had to pay 99 for just the exam and then they said my contacts were 150 a box, where Im used to paying 50 a box. I said I was just going to buy them on 1800contacts and to just charge me for the exam and I would just get glasses later. They said they would price match me on the contacts so I went ahead and got them. I couldnt find any lens in the store under 100 bucks so I got a pair for 110. Then the lens were crazy expensive since im now on multifocal. The tech offered me a deal if I signed up for the club for 20 bucks where I got 50% off my glasses. So my total price was 500 instead of the 800 full price for glasses and 2 boxes of contacts. I am happy I did get a discount, however, I was only expecting to pay 300 at first.

False advertising. Said same day glasses. Had an emergency and needed glasses. I Was there for 2…read morehours for exam and choosing frames. Only AFTER the 2 hours and paying for the glasses I was told it would be 2 weeks. They should have let me as soon as I got there. Now Im out my time and money.