This is not a customer centered company. I went to call Midwest Eye Consultants to see why my order…read moreof eyeglass frames is taking so long. I paid for these frames out of pocket in full and it is taking over two weeks to get them since 12/9/2025. This order is from last year and they are not custom made or have any glasses going into them so what seems to be the hold up? I called the wrong number and it was to Midwest Eye Consultants Surgery Center and understanbly I was told that this was indeed the wrong office number. See it wasnt the confusion I was a little upset about it was the way this staff person went about it like i was inconvenienceing her. I went to ask her if she could help me get the office number or transfer me to the office of the Eyeglassware and Optometrist of Midwest Eye Consultants Coliseum location. It wasn't a big deal until this receptionist took it to that level of disrespect, like I said she was acting like I was an inconvenience to her. I know that I can look the number up myself but that wasn't the point. It was how she handled it even to the point of me asking for a supervisor. She told me that their was no one I could speak with and that she was the only one in the office. Kudos(not really)to her for taking on an entire shift of all the staff, supervisors, charge nurses, doctors, cheif executives and directors of operations.I know it was an elaborate lie just to get me off the phone as fast as she could possibly do. I just want my frames I purchased in full. I have waited 22 days and counting its Friday January 2nd and still I have not had one single phone call or acknowledgement of my existence and or complaints I have made about this issue. Its been nearly a month to get just the frames. It seems very retaliatory as if me making complaints and using my freedom of speech to speak out against these types of companies who over charge you for just the glasses which not to mention frames too which could come out to be close to $400.00 USD for just the lenses. It is robbery on a colossal scale. Where its hard enough to have insurance and not be able to get what you want to pick out so I worked hard for my money and thought hey I saved up enough to get a pair of glasses and frames out of pocket. I didn't expect a delay since I paid in full for just the frames. Where if you had the custome glasses made would understanbly take longer to get when they have to shave glass to fit your prescription. I didn't have any custome made glasses where the processcould take up to 7 to 14 days. It seems to me after I got the quote for about $400.00 for the glasses and I know where I can get the Transition Lens with Scratch Resistance and Antiglare for a much lower price than what was being quoted for by Midwest Eye consultants. I do think they are hoping that I would go with them to buy the lenses but thats not what I want and nor do I like being extorted or pressured into buying glasses from them only. It feels like it is retaliatory that because I don't want to buy lens from them that they have a right to hold back my order for the frames I paid for in full kr have other excuses for the delay. I hope someone from this company acknowledges amd sees this and reaches back out to me. I am very disappointed and hurt by this experience alone. I hope Noone shops here or buys any frames or prescriptions as you would see they already have a very low Google review and its very unfriendly and don't see them as a trustworthy company. Look into all of or some customer complaints and you will be surprised to see that their are more negitve reviews versus positive review for which they have very little or are made up to make them look good in the eyes of this community of the greater Fort Wayne, Indiana area. Hope this helps.

Jazlynn Salinas the Assistant Manager of this location .. went above and beyond expectation of…read moresolving a problem in the delay of my husband receiving his eyeglasses. Although , my husband found difficulty with communication with most at Midwest Eye Consultants , Jazlynn was informative on the status of when the delivery would possibly happen and was in communication.

I had my eye exam and ordered new glasses. I received a call that my glasses were ready for pick…read moreup. When I tried them on I told her my vision was worse with them on! She told my to wear them for a couple of days. I had a severe headache.... I called the back several times before I could get another appointment... When I went in I assumed I would see the doctor... Nope just going to see the lady to vetify my glasses prescription! Why wasn't this done when I tried on my glasses! This company's policy are horrible!

I have really mixed feelings about this place and my experience here, since some parts were…read morewonderful and some aspects left me frustrated. Let's start with the good. The tech was very friendly. She explained all the tests before she conducted each one. I did think it was odd she had me take a colorblind test, since I'm adult, currently wear glasses, and have obviously been to an optometrist before. Although, perhaps it's a new patient policy since this was the first time I have been to their office. I knew I wasn't colorblind, and no surprise, the test indicated the same thing. Dr. DeWit is very nice. She seems knowledgeable and efficient. My frustrations started with trying to find glasses. The frames available for purchase span a couple walls of the office. I was looking for something trendy and there was a lot of mediocre. Perhaps if you don't care a whole lot about what your glasses look like, you'll be fine getting frames here. I will note, the last place I got glasses was super trendy in San Diego, California, so I recognize my standards might be high. I did find a couple pairs that were good enough. Nothing that sparked joy, but would work. My glasses arrived a week a part, however I wasn't able to pick up my glasses until after the second pair arrived. I ended up in a frustrating game of phone tag trying to schedule a time to come in and get fitted and pick up my glasses. I left two messages and called three times when my calls weren't answered. I finally was able to schedule a time to come in and was told that they would make it work and fit me in. That was not the case. I arrived at my scheduled time. Waited 25 minutes to spend 4 minutes getting my glasses fitted. So, my advice would be to get your eyes checked here, but take your prescription and get glasses elsewhere. I really could have used at least one pair of my glasses last week. The phone tag coupled with the long wait was pretty unacceptable.

I highly recommend this place for chronic dry eye punctal plugs treatments - game changer!…read more Glasses selection is slim, & not only does it take 2 weeks to get the pair, but several times have been wrong, so we take the script from there to order glasses at Eyeglass World. This place is so much better now that Dr. Karen Norack is gone - She was so controlling, condescending, had zero empathy, perspective, or bedside manner, every single time.

Pleasant staff. Had a difficult experience so asked for our 3 names to be removed from their…read morelist. They keep glasses that are no longer available in on the wall of glasses to pick from. It takes a long time to make a final decision only to get a call to say you can't have the glasses you picked and paid for. Had to drive 60 minutes round trip and ask for a refund. Not a happy camper.

I had a good eye health visit with Dr. Keating today. He took photos of my eyes and showed them to…read moreme to help me understand my eye health. He was very easy-going and answered my questions about aging using layman's terms, putting me at ease. I look forward to working with him in the future.

This is my first year at this branch and never had an issue at the other branch I was going to but…read moreI have recently moved. 1st both optometrists I have seen are great; both nice, friendly, and professional. However, there is no communication at this branch. I scheduled my appointment over the phone by calling the location, she originally scheduled me at the last location I was going to without asking. Next, she scheduled me with an optometrist who is only in Ft Wayne 2 days a week and didn't tell me. I know with my prescription, it usually takes multiple appointments to get my glasses/contacts right so this became an issue when I had to return but thankfully the 2nd optometrist agreed to see me and help. NeXT, I asked for prices for prescription sunglasses with my insurance, the front desk said they would have optics call me with prices....7 days later and I never heard from them. I called and left a voicemail, 8 hours late and still nothing so I had to call a 2nd time. When they finally returned that call we discussed prices and I asked if front desk told them I asked for a call regarding pricing and optics said they were not told. Fast forward to my 3rd visit in a few weeks, and front desk is super rude with me. I was told by the optometrist last visit both contacts would be remade due to different issues. I get there and they told me to put my new one in and the doctor would be with me. I tried to tell her I was told I was supposed to get both new and she didn't even know which one was the new one but I was supposed to put it in. Absolutely terrible customer service and even worse communication. Save your time and money and go somewhere else, I know I will be for my future needs

Great place. Help me repair glasses I'd buggered up. Nice quality and people…read more They take most insurance but call ahead.

They Do a eye a test without telling you, it's not covered…read moreby insurance and then want you to pay for it without asking if you wanted it done

If I could I would rate this 0 stars. I was billed almost $500 for numerous appts in August thru…read moreSept 2 for the same services over and over. I was not there for any of those dates nor did I have those services performed. I have insurance and medicare to cover those charges I really did incur. It will be interesting what they show as actual appointments and correct services rendered.

Was charged $1010.00 After going back 3 times for issues,…read moreand then finally getting glasses remade, I get another bill in the mail for $39 more dollars. I am just fed up at this point. I was told even though I just got my glasses back May 25th and it is July 20th, No refunds they have gone beyond what they needed to do. Hmm So, after asking to break each charge down, I was told it did not matter because my insurance company had to pay not me. Well, I told her I pay for insurance every month .... They price gouge and keep it hush-hush. God forbid if you ask to many questions. I will never ever go there again or refer a enemy let alone a friend. Bad business ethics.

Billed me and my insurance for a "contact fit" and doesn't even check if they FIT. I'm done with…read morethis place. Went in twice for a contact fit correction. I'm still in pain and have poor vision because the contacts don't fit my eyes. The doctor has a "we'll try this approach". How about asking your patients what they have been in before and how they liked them instead of guessing and incorrectly sizing, doc?!!

Me and my client were in to fix her glasses, and this lady was a heavier set girl with short brown…read morehair and she was wearing a zip up jacket and she was so rude and disrespectful. I've always had a good visit when I came in but this is the worst. My client was talking loudly because that's the way she talks and she gave her the ugliest look and rolled her eyes. I then wanted her to sign a piece of paper and she looked at me like I was stupid, and she had a horrible attitude and said why do I need to sign it? And I told her to make sure she got her glasses fixed. And her voice got really high and started saying how it's not her job to sign it, I told her it's part of my job and anyone can sign it as long as it says she got her glasses fix, she goes I don't care. And then I said it has to be signed and so she signed it and said I'm only putting my initials and that's all you are getting. It's not even my job. I specifically told her anyone can sign it. She gave a dirty look and stomped off. Horrible service I've ever had! She should not be treating customers like that. This is her initials since I didn't get her name

Dr. Robinson is the most knowledgeable, down to earth, and genuinely kind optometrist I have ever…read moremet! He breaks down your eye health like how a professor would - leaving you smarter and more confident about your vision. A literal angel. The exams (contacts + eye) were thorough, and his latest high-end tech made the whole process feel modern and easy. His staff were super friendly and welcoming too. Atmosphere: The office is clean, open, and inviting. I didn't spot a glasses try on area, but the space feels nice. They have toys for kids too. Parking is limited to a few spots out front and on the side. Eye must say...you left a great impression! I'll see you next year, thank you!! Pun intended. :)

I have been to a few eye places over the decades an DR Parent was my original but when midwest eye…read moreconsultants fucked up and dilated my eyes before the reading part and even failed to admit their mistake when my eye glasses were wrong it showed they do not care about their patients at all. But when I went here Wednesday they seemed to actually care, the Optometrist who checked my eyes seemed to care and had me scheduled the next day to have something checked out they had found. I am not one to brag about places at all, but this place even for the drive was well worth it!

Great service! Dr. Trump is the best. Great selection of frames. Easy to schedule and receive…read morenotifications.

Paid over $700 for a pair of glasses whose lenses were total junk. ALWAYS use a clean microfiber…read morecloth to clean, but within 6 months I had to swap out my lenses for issues with the UV or antiglare coating. The second set of lenses started showing scratches almost immediately. THE CHEAPEST, worst lenses I have ever seen. Always cleaned properly, no grit on lenses when cleaning them off. STILL scratched like crazy. The frames leave a greenish-blue streak on the side of my head. Like cheap jewelry!! Stay away from these people at all costs.

Patient beware! The office staff is unprofessional. The take no responsibility for mistakes. The…read moreoffice manager is unhappy, unprofessional, unhelpful etc. They claim they have no connection with Midwest Eye on Dupont in Ft. Wayne. They claim no responsibility for the call center that should answer the phone. I tried for 60 minutes today without success. This facility and it's staff is a disgrace!

New doctors would improve the business. The doctors you have obviously do not know what they are…read moredoing. My husband and I went to two different doctors at this business and later we had to obtain another exam elsewhere. They lack the ability to do correct eye exams. I have talked to friends that have expressed concerns. Many have purchased glasses here that just didn't seem right for their vision.