angels on earth! thank you elle (i think that's her name) at the front desk for being so kind and helpful!!!!

I came in last March for an issue and was seen relatively quickly and to my satisfaction. However, Midwest Express never sent me an invoice. They never emailed or called for payment. I didn't think about it since I had provided a credit card upon check-in, so I just assumed they had billed the card. Nine months later, while checking my credit report, I discovered that they had sent my bill to collections, despite never having invoiced me directly. My credit prior was near perfect, and this event caused a 130 point drop. All because Midwest Express failed to invoice me. Their billing office was not helpful in resolving the matter. read more

Please try another urgent care if you can. This is the second time I've had a bad experience at this clinic. It's close to my house and I figured I'd give it another try after two years. Took my wife in who was dealing with high fever, sore throat, and not feeling well. They took a culture sample to see if any results for strep throat would come back. Sent her home to take Tylenol and Mucinex DM. A day and a half later my wife was feeling worse and I called back and they recommended she go back again, but would have to pay another follow up fee (even though we had to make a co-pay our visit - and they took our insurance as well). I explained to the nurse practitioner that we talked to that we already paid our co-pay and that my wife is not feeling well and requested if we could get some antibiotics. We have now been waiting for three days to get results in with no answer. I just called twice this morning to speak to a head practitioner only to be on hold for a total of 20 minutes. I am finally giving up and heading over to rush hospital. Very disappointing. read more

Midwest Express Clinic - Showing my wait time on hold. - Urgent Care Near Me - Chicago, Illinois

Really great online check-in system, plenty of parking even at rush hour, almost no wait for appointment, really nice and helpful staff!

Slowest worse experience ever. Signed in online and registered before. Now here waiting for 2 hours and yet to be seen. Pre check, moved to a room just to sit and wait. read more

Was never seen by anyone and was charged $85. Will be calling to get reimbursed as I was told by the lady at the front desk that this would be returned to my card and 3 weeks later it has not. read more

Just disgusting place... I would rather mark this place like -5. The staff is absolutely not professional, the so-called doctor didn't even try to help my 2 year old child, didn't even look at him, who had a swollen and injured leg... We waited more than 2 hours, we paid $125 to be told to go to the emergency care because we can't help you... One question, what I paid for ??? Nothing to say read more

As you can see from other one star reviews, this company has some unethical practices when it comes to billing. Midwest Express Clinic sent me two emails for past visits in early April and May 2023, informing me that I was going to be charged for two visits and to not submit payment, as the emails were not bills. This payment was for the portion of the bill that my insurance did not cover. In mid August 2023 I received three emails and three letters from a debt collection agency stating they are trying to collect three debts that I owe to Midwest Express Clinic. These visits were from late 2021, early 2022, and mid 2022. I called Midwest Express Clinic to inquire about these charges on 8/25/23. Midwest Express Clinic would not tell me why I only received two initial emails instead of three, but did say that my card on file was declined, when they tried to make the payments mentioned in the first paragraph of this complaint. They said this was why I was sent to debt collections. I did not receive any notification that I would be sent to debt collections for the amount owed, though they claimed I was sent one letter on July 21, 2023. I did not receive any such letter. When I asked Midwest Express Clinic what the card number on file was during the payment mentioned in the first paragraph of this complaint, I was told that it was deleted once it was declined. I was never told my card was declined! If they had just reached out to me and notified me I would have given another card and paid immediately. Their mishandling of their payment and processing has directly caused this debt collections issue for me. I will never return to Midwest Express Clinic and suggest you find somewhere else for urgent care. read more

I had a referral for a back X Ray in May 2021 and everything went fine. The receptionist said I did not owe anything and recorded my insurance information. Because the service was covered at 100%. In Nov 2021 I got a collection bill in the mail for a medical exam $115 that I never received! The business did not attempt to reach out to me about the money I "owe" but instead sent it to collections which will go on my credit report. You have to call the billing department for any issues and then they send out a clinical review to see if there was a billing mistake. 7-10 business day wait. NEVER AGAIN BEWARE !!!!!! SCAMMERS!!! *Update via google reviews* I called the number you provided and is just a basic customer service line. Billing as I mentioned was already contacted by me. I called the number twice and was told I would get a call back and assistance in having my billing issue expedited. Still have not heard anything! Horrible customer service!! read more

I've come here a few times over the past year and found out that they had been double charging me for each appointment. I didn't receive any communication until a collection agency reached out to me. I have been going back and forth with billing for a few weeks now-providing them with proof of payment for each visit. When I arrived for an appointment today I'm told they won't see me for this issue which they haven't taken care of for over a month. The front desk staff is very unhelpful and pretty rude to most people coming in the door. I saw it throughout the hour and a half I was waiting to be seen-and experienced it personally when I came to explain my situation. read more

went in right away with clear scabies symptoms. they told me I had athletes foot within 60 seconds and shuttled me out immediately. they were wrong! read more

I called in the morning for an ultrasound appt and I was told I needed to see a provider first, so I went ahead and went straight in after the phone call. I probably only waited 15 minutes, mainly waiting in line to check in. Dr. Amy (I don't remember her last name and I think that's her first name) was very kind and she seemed genuinely concerned about my situation. She came out with me to the reception desk to schedule my ultrasound and a follow up appt with her. I was worried I wouldn't be able to get the ultrasound in time before my vacation but I'm happy that they were able to accommodate me so quickly and it's good to know that I have the option to come here for ultrasounds if things come up in the future. read more

Not only was this 1 of 2 'Urgent Care clinics' ,within a 3 mile area, to answer my 7 phone calls, this location was able to see me immediately, with easy online checkin, unlike the other one, that was $40 more for a standard visit, but a 24 hour later availability, and a warning that the waiting room will take at-least 1 hour upon arrival. I had a sleepy-fever for 5 days, thought I Had fever blisters. For $170, very skilled and analytical NP Claudio diagnosed me that I instead had Impetigo, confirmed I did NOT have the flu or COVID then prescribed me great ointment! This clinic is great, fast, clean, thorough and friendly! Hell of a great first impression Highly Recommend read more

I would rate this place a zero!! The Black lady at the front desk registered me and told me to sit down and someone will call me right away. I was the only one waiting and people start coming in. They call a few people that came in after me and I thought it was because I was a walk in and they had appointments. I finally get up to ask how much longer it would take and a differently lady from the one that first attended me asked me my name and said they put the name wrong, From Carmen to Diamond?! how when the lady before you saw my id?! The worst service ever. Please take the advice of the recent reviews and find another place. read more

Great clinic, with good doctors and affordable prices for people without insurance. I went there two months ago due to a hand injury that I didn't treat for a few months and it ended up swelling and becoming really bad. The doctor was very straightforward and honest that I need to see an orthopedist and she doesn't want to make me spend money for an X-ray because it is best if the X-ray is done by an orthopedic doctor. I am very happy that they were honest and immediately referred me instead of taking advantage to do tests and diagnostics knowing that I don't have insurance. I will definitely keep going to this location of Midwest Express Clinic in the future when I have health problems. read more

I continue to get collections emails annually for bills I already paid in 2021 and proof of insurance was already provided to your clinic many times. I have tried calling numerous times to fix this to either leave a message and talk to no one or talk to someone who says they will straighten it out. And then I get a message a year later that I owe something. You initially seems to open several accounts for me which sounds like fraud; I won't be surprised when you get busted for whatever scams you're running. read more

Waited an hour just to be asked for my credit card because "we couldn't confirm if you have a copay". They had my insurance card, which states a $20 copay, and if that wasn't enough, there's no reason it should take an hour to come to that conclusion between the 2 people working the desk and 3 other people in the lobby. When I got back there 10 minutes later, I was seen by a nurse practitioner who asked questions about my symptoms then told me to move to another room to be seen by the doctor. When the "doctor" came in, it was yet another nurse practitioner who looked in my ears, had me breathe with a stethoscope, and then said "it's likely viral, so come back if it's been a week since you started seeing symptoms. It should likely resolve itself by then or by the next weekend. Otherwise, take some Sudafed." Naive to think the 2 star review would be sufficient rather than go to the next closest place. Now I'm off to another place while they charge my insurance hundreds of dollars for just wasting my time and saying "tough it out and come back if you're still miserable in another week." read more

The billing is a mess. They sent me additional bills a year later after the visits, for which I've already paid in full, indicating I need to pay more for those visits. I called, they said it's a mistake from their side. But later the bills were sent to a collection company anyway. Called again, this time they said it's not their issue. I should've read the comments carefully before I went there. read more

SO rude. Every question I asked I got sooo much attitude from these young girls who couldn't be bothered to actually provide care or clarification. As if sorting out insurance and what not isn't stressful as is. If you can avoid this place, avoid it. read more

Registration and check in systems do not work. You can check in and wait an hour to find out your card expired and you really aren't checked in. Appointments are not honored. If you make an appointment and check in on their ipad, you shouldn't be waiting while all the walk ins go before you. registration system catches a loop and resends code repeatedly. third time I'm updating my credit card that prevents us from checking in. They removed the TV and kids table so while the aren't really checking you in, good luck with your sick toddler. We have religiously come here about once a month before it switched to Midwest express and we will now be going elsewhere. Staff and doctors are great, but system prevents you from getting to them. read more

Amateur hour at the front desk and totally sham advance registration process. I signed up for a 5:05 pm time and was there on time but they didn't see me until 7 pm. Two hours wait for a 2-3 min long RT-PCR covid test. You must be kidding me. It's not complicated to see people on time and upon their turn. Never again read more

Literally the worst. This place is the 4th circle of hell. Wildly inappropriate comments from nurses in addition to this location forgetting to send out my blood work and urinalysis then pretending they had no idea why this would happen. Avoid this location at all costs. read more

I had such a great experience here. A special thanks to Dr. Mev who took her time with me, answered my many questions, and put much of my concerns at ease. I was seen promptly with a walk-in, and everyone was incredibly kind. Very thankful for your service and kindness. Update 3/8: After being turned away from what I thought was my primary physician, Midwest Express Clinic once again came to my rescue and booked me for an appointment right away. I got the lab work I needed, and once again, everyone, from the nurse to Dr. Mev to the phlebotomist, were all so incredibly professional, kind, and helpful. Thank you for coming through. read more

care quality was terrible. I went in for a broken toe that had yet to heal. I understand tht urgent care only sees a part of your medical history and as POC i try to advocate for exactly what i want and what i think is happening with my body and was treated extremely poorly and met with a horrible attitude of a nurse practitioner. Her words were flippant and condescending. She was clearly unconcerned and uninterested in what I had to say as a parent. read more

Came in for a COVID test. Whole process was pretty easy. I booked my visit online about 3 days before the my exam. Even though I didn't get any notifications or alerts the day of, I showed up and checked in right away. It was pretty empty while I waited. The exams was super fast and not as uncomfortable as I expected. Will definitely return here for future covid exams. read more

Update: I finally got my results after 17 days and multiple calls. The final call they had my results but didn't bother texting it to me for official communication. THEN I got spammed in my email with an appointment reminder for an appointment I never set up.... I'm so confused with this place. This has nothing to do with the staff, who were kind and doing their best. However, it has been 10 days since I took my Covid test and I still haven't gotten my results. I would deter folks from using t Covid testing since at this point it's moot what my results even are. I would encourage the clinic to figure out a solution or not offer this service at all since it's a waste of time. read more

I had a misdiagnosed ankle sprain. I went back 2 times within a month and was told I had a sprain that was healing. A month later another doctor examined me and found I had a fracture and dislocation. I had to have immediate surgery. DO NOT GO TO THIS PLACE!!! read more

Literally the worst, most unorganized, unprofessional staff ever. I went here a week ago for a nose covid swab. They don't know what their doing because each person I've spoken to since that day has told me a different story The day of my testing (Tuesday), the technician said to call back Thursday afternoon for results. I called back Thursday and the receptionist said that I'd get a link email or texted to me for a virtual waiting room where the provider would go over results but they can give them to me via phone or email. Sunday comes around and nothing happens, j call at 8pm to get the after hours receptionist who said they closed at 8 but left my message. It is now Monday and I've called twice in the two hours they've been open. They are now saying Tuesday or Wednesday which is- past 8 days FYI. Go elsewhere. read more

My doctor had called Midwest Express Clinic to see if they could treat a throat abscess. The receptionist told her that the clinic would be able to treat me so I went in. Turns out she was confused and that they do not actually treat abscesses. They sent me to the hospital. Wasted my time and money here. Receptionist's need more training and to talk to a doctor before they make promises they can't keep. Would not recommend this place to anyone because clearly the team does not know what they are talking about. read more

Shady billing practices- I've come here a few times and they took all of my info, told me that I was covered by insurance for my visit. A few months later, apparently they claimed they sent me 2 outstanding balances to which I NEVER received because I moved, yet they had my phone number and email but didn't have decency or balls to call me or email me saying that I owed them. Next, they had the nerve to send a collections notice to my house looking for their stupid $30 outstanding balance. Why would you not call me or email me before getting the collections agency invoked? Are you kidding me? My credit score is nearly perfect so I sucked it up and paid the damn bill. This place is the sneakiest urgent care in the world and should be put out of business. The 2nd time I went there, they had given me another bill for something else (that time I received it) and they told me I owed $183, meanwhile my insurance company said I owed $22. Please make it make sense. You guys are pathetic and incompetent and feel the need to mislead others. Never returning. The staff is awesome but their billing department are liars and unethical as heck. Good riddance. If you don't believe me, please take a look at everybody else's reviews on them. You guys are a JOKE! read more

Hey I went here and had bad experience, my nurse practitioner did not make me feel comfortable at all .. I felt like I had to convince her I was pain... she was very condescending.. maybe she was having a tough day or ready to go home.. however just letting you guys know beware read more

Nice facility, friendly staff but after 40 min I was sent to the pharmacy with the wrong prescription. I came in with a raging eye infection but the prescription was for EAR DROPS (according to the pharmacist). By that time the clinic was closed. The answering service said someone would call me back but they never did. read more

Absolutely terrible. The front desk and billing isn't very helpful. While I was doing my checkin and asking questions, the receptionist answered the home three times and ask me to wait so I kept repeating myself. After seeing the doctor they were suppose to do a follow up after test results. Never got a call until I was able to get an appointment with my regular doctor for the same problem. I wouldn't recommend this facility and will not visit again read more

I have used this business multiple throughout the years...cold symptoms, eye infection, and flu shots: all with great experiences. Guiltily, Midwest Express Clinic is somewhat of a primary care physician for me. I needed to get a flu shot for work and after calling CVS, Aayu clinic, Advocate clinics, and being redirected to websites to make appointments, I was told I needed to wait 3 days. I called Midwest Express and someone picked up after one ring, booked me for a flu shot same day, and got me in and out of my appointment quickly. When I called in, I wasn't taken to some long, lengthy recording, or redirected to a clunky, time consuming web booking portal, they serviced me after one ring and same day! Efficient, expedient, swift. Will come back if facing another healthcare concern. read more

The Good 1. Was able to get in for a Covid test same day. 2. Never had to go inside the facility, you wait in your car and they call your phone when it's time to swab your nose in a tent in the parking lot. 3. Staff was ok: not super friendly but not rude either, mostly quiet. The Bad 1. Providing COVID results..,7 days and counting 2. The telecommunication system should be abandoned immediately, it's not working. Without notifications of any sort I received cryptic tests messages with a link to talk to a doctor about my results...the link doesn't work. I receive random emails saying I have scheduled an appointment yet it does not provide a time or date. You can go and change the time but it doesn't change anything. Thus far, I received 3 appt links and none of them have worked. I called the facility hoping someone could tell me my results or email them. No one at the facility could, they said they would resend link... read more

incompetent billing. Went with my child in December 2022. Could not verify my insurance due to their own computer issues. Sent full bill. Called back with insurance information. Never heard back from them until my account was sent for collections. Called back... I had to fix it with my insurance. Escalated to supervisor (which they did not want to do) -- they had messed up my child's date of birth -- so that is why insurance had rejected it. Finally insurance billed and paid. Now they are charging me for more than what the explanation of benefits allows for. No email contact. Only phone number that is available M-F 7am-7pm. read more

My wife went in for COVID19 antibody test, with insurance. After she received the confusing results she called for an explanation. Between the visit for the test, the test itself, and the followup call the charges added up to $290. Keep in mind she was not sick or had any medical procedure done. The final bill after insurance was $58. I had the same test done elsewhere for $40 out of pocket. I saw that others did not have a great experience here either, so i'm just adding to the chorus. read more

A much needed review I have to say how reluctant I was to come here given the reviews and after being treated so poorly by my own doctors office due to a allergic reaction I could get into Midwest express without an appointment same day, but after reading the reviews I was hesitant, so I called and the receptionist could not of been nicer so that gave me some. Hope I wasn't feeling well. My face was swelling, but I didn't have to go to emergency room so I went after work and as soon as I walked in, I was greeted so kindly, very warm ladies at the front desk they couldn't of been nicer. I was then brought in for vitals by a very nice lady and then within 15 minutes doctor came in and saw me and he was amazing. I had such a wonderful experience here that I'm going to make this a clinic I go to on a regular basis and I just wanna thank them. The doctor was truly amazing a great bedside manner. attentive he listens to me and I just feel like I can't say enough good things. I hope people will give this office a chance. I'm sorry if people have bad experiences I don't know what happened but I know that I had an amazing experience, and I'd like to think everyone involved. read more

I thought this place was just fine! I feel bad that people had issues with billing - but I had insurance and they charged me a normal $50 copay for my visits. Staff was super kind and relaxed - facility is clean. I came in for routine STD testing and the nurse was super kind and I felt safe. Got my results in my follow up visit. I'm giving 4 stars though bc I don't believe that a follow up visit is necessary - it seems like a money thing for them. They say it's bc of HIPPA but plenty of doctors offices have online portals for results. Oh well! Good place. read more

So many things went wrong with this appointment but I needed a covid test prior to my surgery so I decided to try them out. 1) We had a covid test and they charged both of us a co-pay. I am assuming they are charging all customers a co-pay for their covid tests even though Congress passed a law stating that insurance has to cover it 100% so in a nutshell, they are breaking the law. I'm not sure why they made this error if it was clearly an appointment for ONLY a covid test so how could you provide hundreds of these a week and still fail to follow proper guidelines in billing? Nevertheless, we paid because in June we were unaware of the law, but as a healthcare provider, it is their responsibility to be aware of the laws around billing. 2) They promised me I would be able to get the nasal swab and the anti-body test when I set the appointment, but when I arrived it was a whole 28-minute ordeal where they placed the blame on multiple people for promising me that they could do both tests in one day instead of separate appointments. Of course, I was ONLY bothered by this because they charged me a co-pay so why would I want to book a separate appointment to drive back there again and pay another $20 to get a test done that I should have been able to get done the same day. Now, it makes perfect sense to me that they couldn't do the tests the same day because the first test is to determine if you have covid and that test has to come back negative for you to need the other test. They also should not have charged the co-pay because they were not treating or examining us. We were simply in their tent outside getting a nasal swab. 3) The nurse was nice. The rest of the staff was rude, clueless and dismissive. Very frustrated with the misinformation regarding getting the anti-body tests I said, "I am so disappointed because I clearly asked on the phone when I booked the appointment and via email when I was asking questions about the appointment and I was told I could get both tests. I am not coming back here again." The receptionist who took my payment said,"Okay, that's fine by me." ha ha ha Where is the empathy or customer service? She has a job to greet customers, provide customer service at a medical center, and not only does she not know she is not supposed to charge for COVID tests she doesn't know how to schedule appointments either? Overall, I wish I could give them zero stars. The rudeness, lack of empathy, incorrect billing, and the fact they can't seem to stick to their own rules is at best ridiculous. read more