I have been to this facility a couple of times before and was happy with the service with the…read moreexception of one thing... which I'll get to later* I knew I had a UTI and was in their parking lot before they opened. Due to Covid, there were instructions posted on the front window to call. Once I phoned, I was guided through what to expect by the individual who answered and told to wait in my car. The communication was great as it was very detailed and I knew what to expect. When Dr. Vitulski came to my car, she gave me a new clean mask and asked that I replace the cloth mask I wearing. Dr. Vitulski stood outside my car at a distance and took all my information. The only time I needed to enter the building was to give a urine sample. *Here is where I had my issue with a previous visit: I had a UTI at the beginning of the year and my sample was sent to a group that was not covered under my insurance. My insurance is an all-or-nothing so I did check on-line prior to the visit that the facility was covered but never thought to check on the lab. I had to pay the full amount for the testing. For this visit, before I left the building, I asked the individual behind the desk that they please check my insurance and send to a group that is covered under my insurance. They did... all was covered. When I exited the building, I waited in my car for a call with a follow-up and the initial results. Within a short period of time, the call came and we discussed what medications I needed and how much. I was also given details of what to do if there were any further issues. This was all done seamlessly, safely and with great detail. I felt that I was already armed with all the information that I needed and I was very impressed with the follow-up text... and even more impressed with the follow-up phone calls to see how I was doing.

I had nasal, throat, and pulmonary congestion caused by a viral infection. I thought about the…read morefrequent chem trails that criss-cross in all different directions up in the sky on a clear day and wondered what effect the noxious chemicals that we're being sprayed with have on our health. I'd been having symptoms of the infection for 7-10 days when I decided to schedule an appointment at the Sauganash Immediate Care facility on April 10, 2026. I was running late and I wished that I could've simply called the site directly to let them know and change my appointment to a later time, but unfortunately there's just a general number for all the sites that is answered by that obnoxious fake AI voice - it's virtually impossible to talk to a real person. When I arrived at the center there was a nice guy at the desk who greeted me. There was a phone on the desk, so I knew that I could've easily just called and talked with him on that phone to let him know that I needed to reschedule for a later slot that afternoon. The most convenient way to communicate for many patients is via a simple phone call, not an app or a website. He informed me that the medical staff was out to lunch and would be back in 45 minutes. I just decided to sit and wait. Forty-five minutes later I was seen by a nurse practitioner, Joanne Da Silva. She listened to my lungs and determined that they were not severely congested and that I did not have pneumonia. She also ordered a COVID test that was negative. She advised me that if my symptoms worsened, I should come back and they would do a chest x-ray and prescribe an antibiotic. At that point I should've said that if my symptoms had not decreased or became more severe, why don't you give me the prescription for the antibiotic now and I can just have it filled in two weeks if I need it - rather than come back a second time and pay again for a follow-up appointment for the same illness. I didn't do that, however, but will do that in future visits to IC centers. Or there should be an easy way to contact the facility and request that the prescription be sent directly to my pharmacy without having to make a second visit. The issues I had were not with Joanne, but with the powers-that-be in her organization that I'm sure are probably in compliance with federal laws. I had problems with the treatment options (all OTC medications) that were offered to me: either regular Mucinex or Coricidin, a nasal spray ("Ocean" brand or Neil Med Sinus Rinse that I'd never heard of and are not available at local pharmacies were specifically recommended on the After Visit Summary instructions). I went to a local pharmacy and checked out the active as well as the inactive ingredients of the medications. Both of these name-brand medications are expensive and not covered by my AETNA PPO insurance. I also compared the ingredients to their generic counterparts. The active ingredients for the Mucinex knock-off were the same as the name-brand and the inactive ingredients were very similar: cornstarch, several dyes to make the pills look appealing, magnesium stearate, maltodextrin (Dr Eric Berg, a renowned natural food and supplements expert, states in one of his videos that maltodextrin is a totally vile substance that is harmful to one's health and has no benefits whatsoever), microcrystalline cellulose, polyethylene glycol, polysorbate 80, polyvinyl alcohol alcohol, povidone, silicon dioxide, sodium starch glyconate, stearic acid, talc, and titanium oxide. If anyone out there can explain to me why these ingredients are necessary and promote healing I would be totally shocked! I purchased this item, but just couldn't make myself take any and will be returning them to the pharmacy this week. In the meantime, a friend of mine who is knowledgeable about natural remedies gave me a bottle of capsules called Z-Stack by Zelenko Labs that has vitamin C , vitamin D3, zinc, and quercetin. I hope (knock on wood) that I will be totally well very soon now. Next time I go to an IC center (which hopefully will be a long time from now -maybe never) that I'll have a much more positive experience than I had this time.

I came here hoping to get some help from a doctor--wrong! He actually- and I kid you not - asked…read moreme what I wanted him to do about my problem. Followed by asking "why I came there". When I said I want him to help me he asked again what I wanted him to do. I started to get upset so I picked up my purse to leave and he called me an ass. Yep you heard it here...he called me an ass. I cannot believe they treatment I received. I am SO upset. On a side note, love Shakira. She was very sweet checking me in and called when I stormed out of there to see if I was ok. Wasted talent if she continues working there with that POS.

DO NOT EVER STEP FOOT INTO THIS ESTABLISHMENT PLEASE…read more Dr. Gerald Cerniak is a POS who does not deserve to be practicing medicine. He cannot even draw blood! He actually screwed over the nerve in my arm and it's felt dull and heavy for about a month now, and Shakera sucked me dry for the money! This is a horrible place, deserves to be shut down, the doctor even had a disgusting oily mask and wouldn't shut up about Fauci and politics and people who benefit from medicare. NO ONE CARES. DO YOUR JOB OR GO WORK SOMEWHERE ELSE. Good day.

I had a billing dispute and it was impossible to reach a live person. The phone numbers on the…read morebilling invoice and on their website are only to an automated payment system and you cannot reach a live person in their billing department. This is impossibly frustrating, in fact, infuriating. It's not professional whatsoever. I do not recommend them and I will not be a repeat customer.

Waited an hour to be seen after making an appt. No apology. Just overall not the greatest…read moreexperience. I'll be going somewhere else.

I was a walk-in at Advocate Medical Group - Niles with the sole purpose of getting a tuberculosis…read moreshot and skin reading for my upcoming semester of college. The tuberculosis shot and skin reading was a requirement from the agency that I plan to do my and internship at. Initially, I sought out Advocate Medical Group - Wicker Park after searching Google for places near my neighborhood which ended up not working out with its location due to me not being able to commit to making the drive back to Wicker Park for the 72-hour follow up for skin reading. That resulted in me seeking out other locations near my job to make it easier on myself which Advocate Medical Group - Niles ended up being the best decision considering it is near where I work. I visited late in the evening, so I walked into a fairly empty clinic with only a few customers inside. The employee I initially encountered was friendly and easy to communicate with which differed from Advocate Medical Group - Wicker Park, but that is a whole different rant. To keep me occupied inside prior to seeing the nurse there was a flat screen television hinged to the wall, which I barely had the chance to enjoy it because of how quickly they got me in for the tuberculosis shot. From the time I walked through the door to doing my paperwork to getting the actual tuberculosis shot, it took no more than 35 minutes entirely which was not too shabby. Overall, I had a pleasant experience at Advocate Medical Group - Niles. And would not hesitate on visiting again for future services because I felt very welcome and comfortable with everyone I encountered within my short period. Thomas G

Save time and don't go here. I unfortunately had to go here due to it being work related, but I…read morewill never walk into this place again. Not worried about what I actually walked in for. After reading my after visit notes the dr put false information on it. The dr I saw wouldn't wear gloves when she was touching my face and eye. Like I said, go someplace else that cares about their patients and doesn't make them more stressed and anxious.

Worse experience ever had my appointment for 11:30am sat in front for 2 hours everyone else was…read morebeing seen even walk in we're going in except me. After finally going into the room I waited 2 more hours when finally an assistant said well you insurance won't cover your visit and I said I don't care what it cost here is my credit card after that it took them 10 minutes to Check me out (walking pneumonia) . Never will I come here for any treatment

Overcharged Copay & Inability to Verify Insurance--Requesting Manager Follow‑Up…read more I had a scheduled appointment today, Sunday, June 29, 2025, at 9:20am at Physicians Immediate Care on Northwest Highway in Chicago. I checked in early, pre-registered as usual, and was promptly informed by the front‑desk receptionist that my copay would be $60. I reminded her that under my Blue Cross Blue Shield insurance (BCBS PPO), my copay is actually $20 for primary care and $30 for specialists. She admitted that her system couldn't verify insurance on a Sunday, calling it "wonky with BCBS," and stated that they must charge me $60 upfront, with a promise of reimbursement later. When I asked them to bill my insurance directly, she spoke with a colleague and insisted billing in advance was impossible. As someone with 17years of experience working in a physician's office, I've never encountered a situation where a provider refuses to bill insurance and overcharges based on a system glitch. This appears to me to be potentially fraudulent. How is it compliant to: 1. Overcharge me for a copay you know is incorrect? 2. Guarantee reimbursement, yet refuse to bill my insurer? 3. Turn me away from care based on a "system" limitation? I've visited this clinic several times--including on Thursday of this week--and was never charged extra or refused service. I feel dismissed and unjustly billed today. Legal Protections & My Rights 1. Illinois Surprise Billing Protections Illinois law (Public Act 96‑1523) prohibits balance billing for insured patients receiving care at in-network facilities. Providers can only collect your in-network cost-sharing amounts, such as copays, coinsurance, or deductibles--not arbitrary or inflated charges . 2. Federal No Surprises Act (2022) Similarly, this law safeguards patients from surprise billing in emergencies or when treated at in-network facilities by out-of-network clinicians. While urgent care doesn't fall under "emergency," your copay still must match the in-network agreed amount -- and your insurer pays the rest . 3. PPO Contract & Illinois Statute Under PPO agreements and Illinois statutes, providers may only charge up to the negotiated in-network co-payment, deductible, or coinsurance--not exceed it or delay insurance claims without justification(). 4. BCBS Illinois Verification Requirements Providers are contractually bound to verify insurance eligibility and benefits prior to service . To refuse billing your insurance on the basis of a "Sunday system issue" is unacceptable and contrary to these standards. What I Am Requesting * A manager from Physicians Immediate Care or BCBS liaison to contact me within 24 hours to: 1. Explain why I was unable to receive care and billed incorrectly. 2. Correctly bill BCBS for my visit and adjust my out‑of‑pocket to the proper copay of $20. 3. Provide assurance this situation won't recur. Under federal and state law, consumers are never allowed to waive their protections or be subject to inflated balance billing . Next Steps I Will Take * File a complaint with the Illinois Department of Insurance and the Federal No Surprises Help Desk if I don't receive a satisfactory resolution . * Consider contacting BCBS Illinois Provider Services to confirm they received any legitimate claims tied to my visit . I've been a loyal patient and returned most recently just last Thursday without issue. It's disheartening to be turned away and overcharged today. I expect professional resolution and respect for my rights under the law. Please call me to rectify this matter promptly.

This urgent care facility is the closest one to our house and it's super convenient. You can make…read morean appointment (and sometimes they recommend it so you're not waiting a long time) but they take walk ins as well. Yesterday I walked in and was seen in minutes. I was diagnosed, given a prescription and on my way back home in under an hour. As I said, super convenient!

I unfortunately have to echo all the 1 star ratings for this location. Had a horrible experience…read moretoday. I called in advance to ask if they take outside referrals because I have one on-hand from my doctor. I was told yes, so I drove all the way to Skokie to get my xray done. I got to the front desk just to be told they cannot help me because they don't take outside paper/physical referrals. The person at the front didn't say hello, didn't even apologize for the inconvenience, and looked very annoyed that I was there.

Was sick and new to the city, so I tried this urgent care and could not be happier with my…read moreexperience. When I called the front desk was kind and patient and in person when I arrived . And Dr. Keeler was truly one of the most patient and kind doctors I've ever come across . I cannot recommend her enough and this urgent care center . I avoid doctors so this says a lot.

I LOVE this urgent care. I've only gone in as a walk in and they always get me in so soon, there's…read morehardly ever a wait. All the staff are so gentle and kind, I've only seen Dr. Keeler and she's seriously the bomb. Probably one of the best doctors I've had. Like others have said they also have a pharmacy within the place, so you just pickup your meds on the way out. And they take medicaid! I've also had no issues finding street parking too. Seriously no complaints with this place, love everybody that works there.

I waited 9 months to be seen for an annual exam, including bloodwork, hbp diagnosis/cancer…read morescreening and other concerns. This was the first appointment available with any primary physician, only to be cancelled less than 24 hrs notice. The next available appointment when I tried to reschedule available was this upcoming oct 12th. If you have a year and a half to wait regarding your health concerns, this is the perfect place for you. What a joke.

Review for immediate care services: patient Always been seen fast, parking is easy and free,…read moretrustworthy NM reputation, good communication, not much more you can ask from an urgent care. Clinical care been on point 9/10 times.

Calling this place an urgent care center only serves to denigrate it; literally every other urgent…read morecare center I've ever gone to has been mediocre at best, and usually pretty subpar. Lake Point urgent care should be the reference from which every other urgent care center is modeled: the facility is spotless but warm and inviting, the staff (especially clinical staff) are 10/10 on both medical proficiency and bedside manner, and you get answers and treatment...FAST. I don't understand why other urgent care centers...not to mention internal medicine offices...can't operate this smoothly. We typically get in and back at home with a diagnosis and filled prescription in about a hour. Dr Radovic, who owns the clinic and practices there I believe most days, is a top notch doctor who has consistently gone above and beyond for my wife and myself. If you live an hour away or less, you shouldn't go to any other urgent care.

This place is amazing. I've never waited longer than 5 minutes (last time was literally a minute)…read moreto get care. The time between the nurse taking your vitals and the doctor seeing you is minimal (maybe another few minutes?). Every single person from the front desk, to the nursing staff to the doctor himself are incredibly kind and they actually listen. I've been places where doctors act like they know your body better than you and it's extremely frustrating. Dr Radovic isn't like that. He listens, he believes you, he doesn't say "it's probably just because you're fat" like a lot of doctors love to do to every problem. This place is a little out of my way but I come here exclusively now.