Yay! We have heat! Our furnace started having issues about a week ago. It was making strange noises to where I felt that it was unsafe to keep it running. We called Midwest and someone came out to "temporarily" resolve the issue since it was close to end of business day. Pat came out and temporarily fixed what was causing the strange noises so that we could have heat again. The next day, Tyler came out and did a thorough inspection of the furnace and recommended that it be replaced as it was 20+ years old. The inspection cost $89. A few days later, Bill and another person came out and installed the new furnace. They were here from 9 AM - 3:30 PM. They were always proper and polite when communicating with us and when going in and out the front door. The entire crew (with every visit) wore booties when coming in and out of the house to avoid tracking in dirt from outside. The new furnace has been running great since the install! It is a little louder than our previous furnace, but seems to heat up the house pretty quick. The cost for the new furnace and install was roughly around $1300 which I hear is a pretty good deal. The new furnace also comes with a 10 year warranty! Thank you Midwest for your great services! read more

In the winter of 2013 I had called Midwest Heating and Cooling to look at my furnace. My tenants advised me that the heat was running fine however there was a slight whistling noise occurring when it was running. When the technician got there he attempted to have the heat kick on by turning the temperature up so he could hear the noise. Once he noticed the heat would not kick on he immediately told my tenant he was going to have to take the furnace apart. My tenant then advised the technician that the hold button was on and asked if that was maybe preventing the heat from kicking on at the moment. He said no then went on dismantling my furnace. After a few hours of dismantling my furnace he had left and apparently went home for the day because it was nearing 6p. My tenants called and told me that the furnace had been dismantled and they had no heat! I was devastated and angry as hell. I couldn't believe.... 1) a company would break a furnace that was working fine and just had a whistling noise that needed attention and did not hold themselves accountable immediately. 2) they did not call me (the owner) and advise me the issue has not or could not be rectified. 3) they would leave a family of 4 with 2 young kids with NO heat!! Or NO solution of having heat until this situation could be rectified. After multiple phone calls and messages they agreed to bring my tenants a heater so they could put on the floor and plug it in until we were able to get a quote on a new furnace. Which their quote was outrageous considering they were the cause of my furnace not working. I had 2 other companies come the next day to give us a quote and we went with Airfast!! (See my review on Airfast). The only reason I'm giving this company 2 stars and not 1 is because they didn't send me some ridiculous bill for using their floor heater and I don't think they charged me for a service charge. Which if they did they would've been adding salt to the wound and I would have gone great lengths to bring them to court and for them to pay for my new furnace. read more

Midwest replaced a very old heat and AC unit that was here when we bought the house. The price for both was very reasonable and the installation was on time and quick. The service technicians were professional and removed all trash from the house. I recommend to anyone needing similar service. read more

Very bad customer service, a rep. never showed up for a scheduled appointment and never called to warn for the mess up; when I called and asked for a manager, was placed on hold, been on hold for 10 min., hanged up on and called again just to get the same unkind response, and finally transferred to a man claiming to be a construction division manager, named Mike. When I asked for his last name, the answer was "midwest"... the man was as rude as the dispatchers, basically not even trying to resolve the issue by sending another rep. to my house, but rather finding a reason to get rid of me. read more

We bought our first house last year which meant that we inherited the first AC/ furnace unit we were actually responsible for. Years of apartment living meant we just called someone else when there was a problem, but now it was our problem! So the first thing I did was call Midwest to set up a Customer Service Agreement- a package that sends out someone to check your AC in the spring and furnace in the fall. It also gets you discounts and priority for service, but the main thing I wanted was someone to check our units. We were lucky enough to get Robert. He came out and walked me through the entire process of what he was checking, what to watch out for, and what we needed to do to get the best out of our AC. It was almost a Heating & Cooling 101 for a new home owner. There were a few things that needed to be fixed and Robert gave me all of my options. We've had Midwest out for three check-ups and couldn't be happier! Great people. Great service. Great company! read more

I received very disappointing service and have detailed it for other potential customers to assess. Last October (2013) Midwest purported to repair a slow leak around the bathroom exhaust fan outlet and vent on my roof for $290. When it began raining heavily again in April (2014) the leak popped back up. The leak is very small and slow and understandably difficult to diagnose so I wasn't upset about that part. But when I noticed the leak again this April it was difficult to get service. This is how it happened: TUESDAY, 7:50am: I called to report the problem and was told a roofer would return my call. No call all day. I called at 5pm and the roofer said he would be out the following day between 10am-11am. WEDNESDAY - I burned half a day of PTO from work to stay home until noon, but the roofer was no-call/no-show. I can't imagine ever blowing off an appointment without a phone call to the client. THURSDAY: the roofer called and said he didn't make it out because of rain. That is fine but it was still a no-call/no-show which I don't consider acceptable. He makes an appt to come out on Friday. FRIDAY: Roofer shows up and doesn't believe that it was Midwest who did my work last October. But I have the electronic payment receipt with Midwest's name and business address on it. He also says the sealing of my vents last October was very sloppy work, and he charges me $50 to seal some old nail heads that went through the shingles (10 minutes of work). This was work that should have been done when Midwest came out in October. It's nickel-and-diming. Additionally, he told me that I should think about replacing my roof because it is "at least 20 years old". The house was built just 10 years ago. It felt like a dishonest sales push. The no call/no show, sloppy work, charging for work not done right the first time, and falsehood about the age of the roof just doesn't indicate a commitment to customers. I hope the 50 bucks was worth losing a customer. read more

I had some work done by Midwest Contractor in October 2011 and am still fighting with them to make it right. The roof they installed leaked almost instantly, it took until August 2015 to get the leak finally fixed by them!!! Calls after calls were not returned, appointment after appointment were made then no one showed up, absolutely terrible. Now they are fighting me on repairing the interior damage done by the leaks. Also they are denying that they even performed some of the work I am complaining about!!! An absolute nightmare of a company to deal with. RUN FAR AWAY FROM MIDWEST CONTRACTOR, MIDWEST HEATING & COOLING, OR WHATEVER NAME THIS COMPANY GOES BY!!!!!!! read more