We contacted Midway Plumbing when we were having a sink drain issue in my kitchen. The plumber; Ryder Ratliff, did an awesome job in clearing the drain and in the process we encountered a few other issues. Ryder addressed them, completed the job with professionalism. He's very meticulous and does quality work. We appreciated the great work he did. We will use them again if needed in the future. read more

I would get a second or 3rd opinion from another plumber or verify with a friend or contractor who knows something about plumbing. My sewage line wasn't draining properly so I got bid from them. They used a camera (sophisticated) to explore the sewage line, which was about 60 ft from the fence line/alley. Guy said that it was old clay pipe that needed to be replaced for $7000. And they would have to replace it all the way to the city main, which would make Abilene the only city that allows anyone to work on their city mains. So just to check on what the city had which I figured was upgraded to pvc (it was) I dug down to the sewer line at the edge of the property. So I started digging down to the sewer line a couple of other places just to verify what the plumber claimed. It ended up only being clay about 10 ft on my property from the city's line. So if the guy had been honest and not tried to grossly exaggerated or pad the estimate he would have said replace the 10 feet of clay because he couldn't have missed it with the camera that he ran from the trap next to my house down toward the fence line. This is probably a common way that unscrupulous plumbers line their pockets. It took a day to dig up that 10 ft of clay and replace w pvc. Cost $89 for supplies. What a profit margin. The sad thing or maybe part of the scam was the fish (Christian) symbol on his truck. read more

Isaias arrived on time and went right to work. Showed me the problem, gave quote and went right to work. Nice to have water again. Excellent work and attitude. Very professional and hard worker. It was 100+ out. Thank you. I've used Midway before and although no one likes plumbing prices it was not unreasonable for such great work. read more

I called Midway Plumbing to install a new kitchen faucet because my old faucet was leaking. My house is six years old, so all hoses and pipes are in good condition. Upon arrival, the two young men assessed the situation, assured me that everything looked good and that they would only need to replace the faucet with the new one I had purchased. They gave me the price and asked me to sign so they could begin the work. They were charging me almost $700 to do a simple faucet installation. This is a job that would have taken approximately 15 minutes for an experienced plumber. Of course, I was not paying that ridiculous charge if I never have a new faucet!! I did, however, have to pay $89 for the 5 minutes the two young men were in my home. This is the most ridiculous experience I have ever had with a home service provider!! Do not get ripped off by this plumbing company!!! read more

Midway Plumbing just gave me an estimate to place a 15 -20.00 toilet flush assembly for over $550.00 and an additional estimate to replace a sink line gasket for over $220.00. Absolutely criminal in my option. I would never recommend this company to anyone; EVER !! read more

A 100.00 dollar trip charge for an estimate for a potential new customer. I will take my money and my business elsewhere. I live in Clyde city limits and they stated a 2.5 hour trip charge. I travel 12.5 miles to Abilene it takes me 15 minutes. read more

Ridiculous, insane prices ! I was a commercial developer for over three decades and dealt with many good plumbing contractors. I needed a replacement tankless water heater installed . All the stub outs as well as electric was already there. Their price.... $ 1,100. And it may be more if they " needed more electrical work" ! I called two Master plumbers and their prices were $225 and $250. I really feel they take advantage of customers who have no understanding of construction. There are plenty of qualified plumbers .....why would you opt for midway? read more

I sent an email on Sunday afternoon about the leak that I've been dealing with that started flooding my bedroom. I got a call back at 8:30 am on Monday and Caleb was here by 9 to diagnose and fix the problem. Not only was he very professional but he explained to me what the issue was and how he was going to fix it. I will be using Midway plumbing for all my future plumbing needs read more

Great customer service...Tech called to confirm appointment and showed up on time. Gave me all repair options and cost estimates . Prompt and courteous. read more

They are absolutely awesome. They sent a plumber named Caleb to us, he fixed our issue right away, didn't try to RIP us off. I truly appreciate honest people that do honest work. I will definitely call Midway first if I have any plumbing issues in the future read more

Quick response. Upfront explanation of plan of action and costs. Excellent service. read more

The toilets, tubs, showers were all backing up and not draining in two bathrooms. We called Midway and they scheduled a visit the next day. Russell found the problem, fixed it, checked all the pipes, checked the water heater, and other plumbing issues around the house. He was so friendly and professional. Super, super nice. We all loved him and Midway Plumbing! This was the first time we have needed a plumber since being in Abilene, but the next time we need something...ABSOLUTELY calling Midway!!!! Thanks so much Russell and the Midway Plumbing Team!! read more

First I have to say that I don't live in Abilene and I am a plumber in San Antonio but of course I do have family that lives there. I get a call from my uncle and I am trying to Sunday quarterback him trying to find a water leak because they had a high water bill. I started with the obvious items and the meter did not stop. I told my uncle Robert this is probably not good and we needed to get a company out there. So I called around and looked at all reviews. I stumbled upon this gem of a company- They were friendly on the phone(that's huge in my business) helpful getting a time frame down. They sent out a plumber and he found the leak within 20 mins. It was only a flapper that was leaking!!! My aunt and uncle were so thankful and I paid for the service over the phone with my credit card- Thanks Midway from one plumber to the next! read more

Continuously impressed by Midway Plumbing - I'm always traveling and when I can make a call and know its gonna get taken care - it's such a relief to know that I'm in good hands. Had a leak behind my washer/dryer and it was creating mold on the wall and they found out it was actually leaking behind the wall and that mold would have become a huge hazard if they didn't take care of it. Thanks Midway - again. read more

I would like to share my review about Midway and the owner, David Ratcliff. I am a third generation Plumbing contractor and have served as President of the plumbing association P.H.C.C and on the state board of Arizona. I have been associated with David and his company for over 20 years. I've toured his shops, witnessed his integrity in the way he runs his company. Midways TEAM is highly qualified and they serve their clients at the highest level possible, offering the best product and warranty, in our industry! I wanted to pay this compliment to David. We are proud to have a company of this statute in our organization! SO Yelp browsers look no further! Congrats Midway Plumbing! read more

Fast, friendly, amazing service. Caleb was amazingly professional and up front with pricing. Will definitely being using Midway for future plumbing needs!! read more

They were fantastic ! They helped us in a emergency and found a temporary solution until they can get the problem fixed.

Had to get my sink checked and pipes unclogged this morning. The plumber was very friendly. He told me about what he was doing and why. Gives you 3 options with prices. Got the job done in a reasonable amount of time. Might be a tad higher than others but you get it back in the professional customer service and professional work. Even told me how to do preventive maintenance on my sink. I think I found my new plumbing company. read more

Mark and Wayne are my heros. They kept me informed by explaining everything they were doing as they were doing it. We had to have some extensive work done, but they did everything they could to lessen some of the monetary damage. The staff kept me informed as to appointment times and their service was prompt. I will recommend them in the Abilene area and beyond. read more

They are quite the doubled-edged sword. While they are the most expensive plumbers we've dealt with, they have also provided some of the best customer service from any plumbers we've dealt with. Take that as you will. read more

I had the pleasure of Gary McWhorter coming out to unstoppable a drain for me after I tried relentlessly and failed. He understands stopped it with ease, ran a camera down it to ensure it was good, and sold me some enzymes to help keep it from happening again which I had asked about. He didn't try to push them on me. He then looked at my main swore line and realized it needed to be rooted so he did that as well. I feel he went above and beyond what he needed to do there and I am thankful for that. He broke down exactly what it would cost before he did any work. My only complaint with the company is that they are more expensive than others in town. Although you get what you pay for and they also have the best warranty in town. read more

Over many years of using Midway Plumbing exclusively, I have always had nothing but positive experiences. From minor repairs to major remodel I have received nothing short of impeccable service. The technicians are professional, honest, courteous, efficient and knowledgeable. I highly recommend using Midway Plumbing. read more

Tried to connect the water line to the new fridge on a nice sunny Sunday. Should take 10 min. right? That water tap had never been used and was leaking. Even though I turned off the water main it ended flooding the whole kitchen and half the living room. Called Roto-Rooter between soaking towels and emptying buckets. Marc came out promptly and this "easy" job took him a couple of hours because he has to go get parts, cut drywall, copper tubing, re-solder joints and cleanup. Yeah, connecting the water line only took him a minute. Marc was professional, courteous, and Roto-Rooter doesn't charge extra for weekends. It did cost a little more than expected but hey, there's inflation, and wait, the color of the fridge doesn't quite match the kitchen! read more

Top notch service. They were onsite at my home in about an hour. The technician (Vance) was super friendly and fixed the problem in a timely manner. I would highly recommend these guys to fix your drip! read more

Noticed that we weren't getting the same hot water as when we first moved in. Called around and Midway was the only company who could accommodate my schedule. Fair priced and very professional and friendly team. I will be keeping their card for future use. Top notch job! read more

Very fast service, we were impressed. Everything is working great now and the water heats up throughout the house much faster. I can't believe we didn't call years ago, makes getting ready in the morning faster, probably saves me 10-15 minutes every morning. Thank you Midway! read more

Dont hsve. Midway. Do your plumbing. They. Charged us 345 to unclogged. My sink. In 45min. Way too much. I should. Of. Called. Around. An went. To Chester's plumbing. I've told. My friends. An family. Dont call midway. Plumbing.345.00. That's. Way. Too much. For. A 45 min job. Never. Again. Will I. Call them. Nex. Time. I'm. Going. With. Chester's plumbing read more

Zach came out and helped with a plumbing question I had. Service was speedy and extremely helpful. When calling in they freely gave me a phone estimate and advised I wait for a workday to avoid an extra fee. Very friendly and honest company and they'll be my go to in Abilene read more

Glen diagnosed my problem and resolved the issue. He was thorough and professional. I will continue to use Midway as my go to plumbing professionals. They have always come through for me. read more

Roto-Rooters Plumbers, August 7, 2010 The Service Technician - Glen #192-1377 gave excellent service, as well as being kind, friendly, and helpful. He should be commended for his service. read more

Technician gave an estimate for over 500.00 to fix leak in a 1/2 inch pipe by adding gator grips. Estimate had NO WARRANTY written on it. Then he left my gate open for my dog to escape. Still looking for my dog. Find another plumbing company or do it yourself. This company should receive no stars but I have to put one to leave warning to others. Elizabeth Bove read more

I had a pretty serious plumbing problem at my house. I wouldn't call it an emergency, but it wasn't something I could wait around to fix. I called Midway and they assured me that they'd be at my house that day. I call 4 hours later to ask if I was still on the schedule and I was told "Nope, looks like it's going to be tomorrow." Thanks for the heads up, Midway. They left me stuck not being able to use my toilets, which is really great when you have two little ones in the house who pee constantly. I understand that things get busy, but enough notice that would allow me to call around to other places would have been nice. Needless to say, I called someone else. I certainly won't be trusting Midway ever again. If they can't be trusted or bothered to give their customers a call to let them know that the schedule has changed, then I most definitely will not trust them to not rip me off. read more

They did an excellent job: very professional, experienced staff, and honest pricing, too. Other quotes I received from local contractors over-exaggerated plumbing issues I had and wanted to charge much more for what these guys were able to do in a much more timely and professional manner than I had experienced before from others. They were much better at explaining what needed to be done now and what could wait for future repairs than other companies I've tried. I'd use them again anytime for my plumbing needs in the greater Abilene area. read more

I don't normally write reviews, but we just received amazing service and I had to share. My house was built in 1979 and the plumbing is all under the concrete slab. My wife calls to let me know the kitchen sink is clogged. I called Midway and scheduled for a plumber to come out and unclog the sink. The young man arrives in a clean uniform and puts shoe covers on his feet ( my wife is now wanting the kids and I to wear)....We soon find out that the pipe used in 1979 is rotted and collapsed under the foundation. He shows us all of this while we watch a Camera under the house pushing through mud that used to be a pipe. I'm thinking they are going to have to bust up my whole house (that we just finished remodeling). Nope!...In two days...Yes you read it right...In two days these guys made a new pipe inside of the rotted pipe without busting up concrete. Truly amazing service! If you need a professional plumber that has space age technology and amazing service .....please call these guys. Customer for life!!!! read more