Conner give excellent service! Will use black plumbing for all my plumbing needs ---------------------- read more

Issac and Angel and Logan are three professional young men they replaced our gas line and did a very good job. we are so glad we choose Black Plumbing in Abilene TX to do this job for us.They were very efficient and we would recommend to everyone . read more

We requested Black Plumbing to install an exterior water spicket on the rear of my home since there was no existing water connection on the rear of the home. The technicians came out and said they could tie in from the water lines in the attic and drop the line down through the side of the home and connect the water to the spicket for $2585. They performed the work of tying into the water, removed a significant amount of insulation (9 bags of foam insulation) in order to drop the line down the side of the home and then did connect the spicket. I visually inspected the exterior of the home and the closet where the access panel was installed, and it looked fine at time. Me and my wife noticed that over a period of time the bathroom where the spicket was installed on the exterior wall was significantly colder in the winter and warmer in the summer than the rest of the house. I decided to go up into the attic to investigate and see if there were any possible reasons why the bathroom varying in temperature. Upon arriving at that location in the attic, it was apparent that all of the rafter foam insulation had been removed down to the plywood in several sections and the foam insulation had been removed even going down the several parts of the wall between the 2X4's. I bagged up the foam that had been removed and filled 9 trash bags. Black Plumbing sent a technician out to take pictures and I called their office numerous times(during the week of July 1st and several times the following week of July 8) in order to talk to the superintendent about fixing this, but every time they told me that he was on another call or out of the office? Very strange that he was out of the office or on a call every time I called. I need the insulation replaced in the areas that Black Plumbing removed in order to restore my proper insulation and keep my family comfortable. The removal of the insulation was a direct result of your work and for paying you as much as I did, I expect a quality product and my home to be returned to the condition it was found in before you were on the site. Even though the receipt says insulation was provided, it wasn't. Bottom Line - This was a result from Black Plumbing's as there hadn't been any other work performed in my attic in this area and should have been fixed prior to payment being taken. We have several large projects in the upcoming months: inground pool and an outdoor kitchen area being built and we will NOT use Black Plumbing for any of this work or any future work! I highly discourage anyone from using Black Plumbing, there are several other plumbing and HVAC companies in Abilene that pride themselves on quality work AND will take care of customers if something isn't right! UPDATE: After my review and complaint to the BBB, Black Plumbing did have the insulation repaired on July 11. I have upgraded my rating from 1 Stars to 4 stars. read more

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overpaid to have professionals update the plumbing in our home. 6 weeks. very poor communication. Tried to bully my wife to pay for terrible work while i was gone. when i arrived they admitted to doing the terrible work and re did it. never completed the work. left trash everywhere. basically paid them to leave. the owner is non responsive. found out they were bought out and have gone down hill on service the last 2 years. hopefully they do not scam anyone else. read more

Professional, timely, and does what is requested. Solved my problem and gave me multiple options for future solutions

Outstanding service! They fixed a hard to find water leak, with minimal invasive damage. I was extremely impressed with the lengths they went to in order to get it fixed properly, while keeping my costs low. I was prepared to pay the original estimate, but they lowered the estimate by about 33% by the time it was done. I'll definitely use Black Plumbing again. read more

Very happy with our service today. We discovered a leak inside our wall and requested an appointment with Black Plumbing. In no time Casey had isolated the problem (burst copper pipe) and fixed it. He had to access the pipe from behind the drywall, and did an excellent job allowing for a nice clean drywall patch! Will definitely recommend, and will use them again! read more

IF you don't mine paying for the same work twice and add an extra hour then Black plumbing is your thing!

Rick Mayo @ Black Plumbing Heating and Air was very kind and informative. He was patient with explaining the issue we had to us, and I really appreciated that. I would recommend this company's services just because of him. read more

We had used them before without any issues . This time they came out for less than an hour after we received the email of the statement they charged us for two and a half hours of work and tripled the price of the parts for repairs at our house . When they were called out on it service manager stated that it was a glitch in their system . I call BS and I suggest everybody watch their bill . We will not be using them again read more

Black Plumbing used to be a great reputable company, but that has changed. I have used them several times in the past and they had always provided great service at a great price. I had a water heater fail recently and had to get it replaced quickly. I bought the water heater myself from Home Depot and it was in the garage next to my bad water heater, so they didn't need to move it very far. They came the next day knowing they were replacing a water heater and they only sent one guy. He came and looked at it and said he didn't have the right parts, so he'd have to go get them despite knowing what the job was. He was gone for over an hour and when he came back he said he needed help getting the new heater in, so I helped him. I told him to reuse the drip pan and power cord, so the only thing he replaced was some short copper pipe from the wall and a ball valve. When he was done, he hands me a bill for $869 !! He charged me for 3 hours of labor even though he was gone for 1 of them, and $271 for "materials" which he refused to explain or itemize on the bill! He said "We're not the cheapest or most expensive". I estimate the cost of the materials used retails for about $80. I understand that they have to have a mark up, but that's ridiculous! I contacted the office, but they were no help and basically told me I could take my business elsewhere! I will never use Black Plumbing again for my home, business, or rent houses!... read more

I had used them in the past and never questioned the pricing. Wanted two water heaters installed and got the quote of $4,985.00 which I thought was "high" but thought that protects the "unforseen" issues. They brought to Rheem standard 50 gal heaters and charged $3200 for material, haul off, and heaters. took 2 hours. The balance of quote was for mileage, labor, drivetime. Adjusted $300 dollars off quote. Make sure they give you details of charges not just "piled" together. Will not happen again!! read more

Few years ago I had a sewer back up day after Christmas. Idiots tried going in through the roof on a mobile home before spending 3 hours unclogging via the clean out. Then put everyone with my address in collections. Almost $1,000. Avoid them at all costs. read more

We had an issue with possibly our water heater. We had water leaking out on the floor in a closet, into the garage, under our freezers. Also seeping into our 1/2 bath. We called them Saturday morning, and got a lady that said she will try to call the person on call to get someone out and they will call us back. It is now over 30 hours later, and no one called. I guess they don't want our business again. 24x7 service? Not true. We will not give them our business again most likely due to this. read more

We called them to locate a leak and they found the drain only. Never found the leak, but the offer to redo the whole house plumbing. After 2 and half hours of work and 375 dollars, they left and left us with the same problem that we call them to fix. If they couldn't do it, they should us told us at least before charging 375 for NOTHING. read more

UPDATE: Spoke with owner Darrin Black. He said my review was slander. Along with calling me a hypocrite for stating I'm a Christian on FB. He also made jabs about my posts because posting this review I wasn't being Christian-like. He told me that I should be ashamed of myself and shame on me for posting the review. I read one of his 1 star reviews on FB and apparently I'm not the only one that the word slander is thrown at. No true reputable professional, Christian or not, would speak at people like I was spoken to. I was going to remove my review after we agreed to disagree. Then a pastor's wife and friend of mine guided me to not do it. She said that even Christians should have a voice and not let someone bully us by intimidation or by causing us to feel guilty for a review of our experiences no matter what company it is. There's no slanderous words here nor have any had ever been used. Just mine & my mother's experience. My tub needed a new faucet. When a guy with Black Plumbing came out, I informed him of this. He said it needed a new stem. He supposedly fixed it but instead he had tightened the knobs so tight to stop it from leaking. I spent $400 and the moment I used the faucet, it started leaking. I called the office and they informed me that because I had signed the paperwork. There's nothing that they can do. Really.... who turns on and off the faucet when clearly looking, it's not leaking, while the guy is there. Well I learned 2 things that day. Never use BP again and if it's a faucet, turn on and off to see if it's actually fixed before signing anything. I had to hire someone else to put a new faucet in. I was right... It was the faucet. Apparently it's not satisfisfaction guaranteed. read more

I have never had a problem with these guys, and if I did they sure would fix whatever it was. Not sure why this place gets a bad rating. They are some of the best here in Abilene and my go to for plumbing. I recommend there business and the superintendent is extremely friendly and helpful. read more

I've used this company in Abilene & San Angelo. They are big enough to do most any job and they have saved us more than once. There are times I have to say no on their estimates for work because they are not the most affordable, but the times I have used them and bit the bullet on price, I was happy with the work. read more

We have used Black Plumbing for years. They were always helpful, fair, and courteous. They have been bought out by someone in New York (I was told). The last two times we have had them out, 2 guys have arrived at our house and done the job that we requested. They were here for less than an hour for one job and 30 min. for the other. Both times we were charged for 2 hours of labor. The jobs that were done didn't require 2 people. Also, in the past if you had some little something else that you needed, they would take care of that in their visit. Now they cannot do anything beyond what you called them for, because they do not carry parts on their truck. Make another request and they will happily charge you for another 2 hour service call. Really miss the home owned Black Plumbing. Looking for a new plumber....a former customer. read more

My daughter called Black's Plumbing for me and they told her they charged 75 cents a mile and 150 dollars an hour,so I had her send them out.1st thing is most business charge for the mileage to get there not for mileage both ways.Anyway to make a long story short a 45 minute job cost me 420.00.So when you are talking to Black's Plumbing you better get it in writing as they do real fuzzy math. read more

I just now got serviced by Brian and Jesus, both with Black Plumbing. I was very impressed by the way the way they handled the job I needed to have done. They were very professional, to the point, explained what they were doing without complicating the explanation. They represented their company well. I will call on Black Plumbing again the next time I need a plumber read more

I was very happy with the service we received! We had originally spoke with Mr. Rooter who had continually put us off, didn't show up twice, and were very rude! I called Black Plumbing and they were out within 30 min and had us fixed up within a few hours. I will def use them from now on! read more

We've used them in our house and another building about 3 times in the last 2-3 years, always with good results. The company communicates well before hand, the plumbers have been on time, finished in good time, and been respectful and explained well. read more

I have used Black in the past with good results. My last experiences was enough to ensure I never use them again. I was charged what I believe to be an unreasonable amount and I have more plumbing issues now than before I called them. I was willing to pay someone to perform work I didn't have time to do and now I have to undo what they did and start over. read more

Had a problem with one end of my sewer line which a toilet, a shower, lavatory and washing machine connect. I'm too old to fix these problems myself as I had done the original plumbing, but that was over 35 years ago. So, I made the mistake of calling these guys. I thought they were professionals and after problem after problem they finished two days later and presented me with a 2,500 dollar bill. I wrote them check, they went on their way. We washed a load of clothes and air started bubbling through the toilet, I assured my wife the it was just air and everything would be fine. The toilet wouldn't flush either, so we replaced the toilet using another plumber. Much to his surprise his new toilet wouldn't flush either. He asked about my plumbing and I told him it was brand new. He asked to see it and after looking at it he said that he saw the problem which was the sewer line was actually going up hill. It was very obvious. He said that I should call Black Plumbing and tell them about it and they would probably fix it. I called, even sent a photo. They sent some Gus out and started giving me a line that the house must have shifted due to the amount of rain that we recently had. I told the guy that the house had not shifted because if it had shifted that much there would be cracks in my drywall. He said they could fix it, but they would have to charge me again. I said no because I had already paid them 2500 dollars and all I got out of it was a toilet that wouldn't flush and if I did have to replace it. He then told me that I owed them travel money for them to come out and look at it. I told them that Ii had paid them all the money they were going to get from me and I would take the matter up with the BBB. They then called their boss and after a thirty minute conversation, fixed the pipes to where the commode would at least flush and then left with plumbing from the toilet sitting in a rock for a brace. I wonder how many senior citizens or other people that know any better have fallen or this scam? read more

We've used Black Plumbing for several years with good results, but recently their plumbers are too inexperienced. The experienced ones we trusted have left. So after another visit where the clogged drain was still clogged, we called Midway and got experience...worth the extra cost! read more

Travis came out same day and completed a not so easy job for me. He did very nice, clean work and was extremely courteous! I will request Travis for all of my plumbing needs. Thank you so much! read more

These guys used to be 4 or 5 stars. I used them for years. They still show up when expected... Mostly. Often call to come earlier or let you know if they'll be late. I had them replace two water heaters. They immediately exhibited electrolysis and rust at the connections. They came out to repair it once, but after the same issue recurred, they were very clear that their warranty was out and they could order the parts and charge me $100 per hour to fix it. Since I have no confidence in their abilities, I'll go with someone else to pay $100 per hour. Why would I pay them to fix something they can't seem to get right? Two stars mostly out of fond memories when they used to be good and stand behind their work. read more

I never had any problems in the past with these guys. I called them about fixing 2 toilets. I thought this would be an easy fix. They came out one day and then it was over a week before they came again. They finally got the problem fixed and they only charged me for one days work. They would have gotten more stars if it hadn't taken so long to fix what I thought was an easy fix. read more

The work they did was acceptable but they are waaaaaayyyyy overpriced. So overpriced, I couldn't even give them 3 stars for work well done. I've used other plumbers in Abilene who did a great job and charged a fair price. I should have stuck with them. read more

While the staff have been very friendly, my issue lies within the operating policies of Black Plumbing. Unfortunately my septic system completely backed up the night of 12.2.2020 leaving me no other choice than to call a plumbing company to come out and clear the clogged pipe the next day 12.3.2020. I initially called Midway Plumbing who broke down in every detail their services they render and the costs; however, with their busy workload they were not able to accommodate my timeframe for needed servicing which I then in-turn contacted Black Plumbing who was able to come out that same day, thankfully! Yes, the plumber was able to clear the pipe from what we could see, we flushed the toilets a couple of times and things "seemed" to be working properly. About 5 hours after the plumber left, my husband came home and did his business and low-and-behold the septic backed up again due to the toilet paper. Knowing what Midway had promised (cameras to ensure the blockage was clear at the time of the initial servicing and a 60 something day warranty of their services), I contacted Black Plumbing the morning of 12.4.2020 to explain the blockage was apparently partially cleared and inquired about their use of cameras to guarantee their services and if they would come back out. While the gentleman who called me back was very pleasant, I was informed their policies were to apparently not use cameras at the time of service but they would send a plumber back out to stick a camera down the pipe, and IF it was determined that the plumber didn't clear the pipe properly, they they would clear it again as a "courtesy", but if it were a lateral line issue requiring a septic clearing then I would be charged their minimum plumber + travel fee, which according to my invoice from 12.3.2020 was $220, and then I would still need a septic guy so I was looking at the possibility of paying approximately $280 for the 12.3.2020 service, $220 for a call back out fee if it didn't need clearing, and whatever Stinky Steve's Septic and Grease would charge to empty the lines & tanks. This all could have been avoided had they used cameras initially. While I am extremely grateful that I have partial usage of my septic system until my husband can rent the appropriate equipment to clear it himself this weekend, next time I will wait a few days for Midway Plumbing to come out and properly take care of my issue as they do use cameras as a peace of mind to their customers in knowing they did it right the first time. read more

We needed an estimate to get our house re-plumbed completely. Supply and drain lines. My wife called them and asked if they could give us an estimate on the work. All they would say was $100 an hour plus parts. That wasn't what we were asking. They wouldn't even send someone out to look at about how much needed to be done and how long it would take. They just kept saying $100 an hour plus parts. I'm not about to blindly leap into work without a proper bid. read more

If I could give them no stars I would. Called and told them 2 days prior to the service call it was possibly a heating element in a hot water heater. They arrived 2 days later late in the day and let me know that the heater has totally failed. Can't install another one for 6 days! Charge me 165 for their diagnosis. Such a waste of my time! read more

If I could give 0 stars I would! You guys are a bunch of frauds! Charge an unreasonable amount for a job and don't even successfully complete the job! Now we have just as much if not more problems! Try to get you guys to come back out and you claim we will now have to pay double because it was after hours! How in the heck does this even sound right!?! I can guarantee me and my family will NEVER go through you guys again, and you can expect me to recommend the same to others through reviews and word of mouth. This is straight robbery at its finest what you guys pulled today. Unacceptable read more

Black Plumbing has been fixing our plumbing issues since the mid 1990's. They are locally owned and a great group of guys. They service our home, our business and our rental houses. We've never had any negative issues with them. They always show up as quick as they can and do good quality work. We highly recommend them! read more

I recently had my clean out snaked to clear out unwanted toilet paper and debris. The day before my washing machine had run over into the floor and flooded some of my carpet. I was able to shop vac and dry it up, so i called on Black Plumbing. Worst idea possible. After most the day to snake a clean out, they told me all debris was cleaned out and it was clear. Not being plumber savvy, I assumed when they did a job it was done right. I assumed too much. That night my pea trap to my washing machine clogged and flooded my house. All my carpet ruined. It cost me $3,000 to replace it all. When I called their owner and asked him what they were gonna do to make it right, he said it wasn't there fault, even though in paper I had a hand written receipt stating everything was good and they had done their job. I'm just one person, but save your money and get real professionals like Longmire Plumbing. Oh, and an added bonus is that when they snaked to my shower they broke the transition from faucet to shower. You've been warned!!!! read more

Called Black Plumbing to replace a failed water heater in my home. After a lot of discussion over the phone, We decided to go back with the original style water heater. I was told by the individual from Black Plumbing the all totaled it would cost 2000 dollars or more, depending on the length of time involved. The breakdown is as follows. $140 per hour for labor, Material costs, 75 cents per mile travel charge and on top of that charge $140 per hour travel time. I have used them in the past, but NEVER again. I went to Abilene and Picked up a New water heater and while I was at the supplier I talked to a Black Plumbing Employee. I told him of the quote and said that It seemed high. My neighbor and I installed the new heater in about 3 hours. That was on a Friday. The next day the owner called and was very upset about me talking to his employee about the quote. The message I took from our conversation was that if you don't live in or very near Abilene, Black Plumbing will over charge you, TAKE IT OR LEAVE IT. The owner said it was not worth his time to come out to the country. His reason was that he had to pull people off of jobs to travel all the way out here to do a job. When I went to pick up my water heater 4 of his employees were there sitting at the counter and that was where I talked to the employee. Lastly, there are plumbers that will do an excellent job in a timely manner and not overcharge, and not call your house to talk trash. read more