Exceptional customer service provided from scheduling to close out…read more Kieflyn provided cleaning services including carpet cleaning/shampoo (an add on service) prior to our move. The house not only looked clean, it felt and smelled clean. I will definitely utilize their services in the future for deep cleaning on a quartely basis. Thank you ICON and Kieflyn.

I used the "Projects" section of Yelp to help me find a move-out cleaner and Management of ICON…read morereached out very quickly. They gave me a fair price and worked with me on scheduling the time for the cleaner to come. I booked the appointment roughly 2 weeks in advance. The cleaner did a pretty decent job, although she did NOT clean out the cabinets... And refused to do so. I was in the apartment the entire time the cleaner was there (as was my husband) because we were finishing loading up our moving truck while the cleaner did the cleaning. I had previously messaged the company asking about how it works when the cleaner leaves because she disappeared for a while without saying anything and I was concerned that she left. I was told that she would do a walkthrough with me before leaving to ensure that I was satisfied with her work. I wish I would've known this ahead of time, and I also wish the cleaner would've communicated with me when she was leaving to go get more supplies from her car instead of just disappearing. At the time of the walkthrough, I mentioned the fact that she didn't touch the cabinets. She told me "had she come earlier, she would've done them but she's not going to do them today". I scheduled a MOVE OUT clean, so I assumed that I was also paying to have the cabinets cleaned out as this is part of what has to be cleaned when moving out... This was super frustrating and disappointing, but we were leaving that day at noon to start our cross-country move, so I didn't have time to argue. When booking this service, I wish that the company would've given me a list of what all will be cleaned during my move-out clean. Had I known that the cabinets weren't part of it, I would've booked elsewhere. Additionally, they did not reach out to confirm my appointment the day before... I ended up contacting them to ensure that someone was still planning to show up the next day for the appointment. I didn't like that I had to be the one to reach out to confirm my appointment as it's not professional for them to not communicate with me. It seems as if they're a new business, but there are some things that need to be addressed and fixed moving forward in order to give paying customers a better understanding of what to expect.

We've really enjoyed working with Chase over the past several years. They're extremely experienced,…read morevery responsive, and a pleasure to work with. I highly recommend them!

After reading the reviews, I noticed most of the high ratings come from owners. That might explain…read morethe difference in experience, because as a tenant this company was difficult to deal with. Email communication often felt passive aggressive and any time I asked a simple question, I got long policy explanations instead of a real answer. I had to follow up several times just to try to renew my lease and kept getting the runaround. I eventually moved because paying rent on time should not come with that much hassle or uncertainty. I rarely needed maintenance since I handled most things myself. Getting my security deposit back took far too long and every time I asked about it, I got more excuses. They charged a 250 application fee, a 25 per person monthly service fee on top of rent, and even offered a 95 option to fast track the return of my own security deposit. On top of that, they offered to charge 495 for move out cleaning. No thanks I can do that myself. I've never ever not gotten back a security deposit. I'm not that person. Everything felt transactional and unnecessary, which honestly pushed me toward leaving. Right before my lease ended, I sent notice that I was moving. Even then, I got what felt like an automated message telling me my renters insurance needed to be confirmed for the next year. I replied saying I was moving out in a few days and still had insurance, and the response I got back basically told me to send proof or be charged 10 dollars. I am not letting anyone nickel and dime me over things like that. 10 dollars. Please quit the shit. Owners may have a smoother experience, but tenants deal with a very different side of things. Best of luck if you decide to rent from them. I will not be using them again. As a property owner and a renter, this definitely isn't the way people should be treated ever. I only have 2 stars because after 30 plus days I got my deposit back. Minus a f*+^€n 5.00 e-check fee. Yall needed that I guess.

Loved working with John!…read more Very professional and efficient in managing my properties. Fast and good service as well! I look forward to working more with the Oak Loop team in the future!

Our leasing experience with this management company was frustrating due to poor communication and…read morelack of follow-through. The process took about a full month. During that time we were told three separate times that the property had been cleaned and was move-in ready. Each walkthrough showed otherwise -- no professional cleaning had been completed. We later learned there had been a water leak, which may have caused delays, but this was not clearly communicated upfront. When we first viewed the home, there were spider webs throughout and both dead and live roaches present. We raised these concerns and were repeatedly assured everything would be addressed before move-in. By the final walkthrough, the condition still had not been resolved, and an additional issue had come up. During that final walkthrough (yesterday), we were told that if we did not immediately pay the deposit, the owner wanted to move on to the "next applicants," even though the property issues had not been fixed. We were also told the owner had already "bent" by approving us, so it was essentially now or never. Once we confirmed we would not move forward under those conditions, we were then offered money off and the option to inspect the property after completion. At that point, it felt less like a proactive solution and more like pressure followed by a last-minute change in approach. There were also inconsistencies during the application process. When I initially called to ask about our application status, I was told there were other applicants ahead of us and we would be processed if they fell through. After I provided the address, the associate confirmed we were actually the only applicant. That kind of misinformation made the process feel disorganized. I understand that maintenance issues can happen and that properties owned by LLCs can sometimes add extra layers to communication. However, clear, accurate updates and accountability are essential when people are planning a move on a tight timeline. I hope this feedback helps improve the experience for future tenants considering this property in Richmond, TX.

Bayou City Luxe was an amazing help as I transitioned from out of state for work. They easily and…read moreeffectively found me a property to lease, while I learned the city to make a final residential decision. I can't give them enough credit for helping me feel comfortable with my move. I highly recommend them every time I am asked about renting a property, I believe you should as well.

Great Service! Bayou City Luxe was responsive and helpful. Worked with me and my needs, would…read morerecommend to everyone.

Moving sucks big Moby Dick. Even when everything goes as planned (and it never does) moving is a…read morehuge pain in the hiney. What made my last move less of a pain was the staff at Fat Property! The day I picked up my keys I sat with Abbey and we went through my lease and moving packet. She answered every one of my many questions and ended with, "Just talk to us! If you talk to us we can work together." She was right! Since my move there have been some very minor inconveniences that COULD have turned into major issues but Michael, Star and the Fat Property staff have been nothing less than professional.

These people are LIARS, rude and unprofessional. My rent has a new water fee added, i spoke to…read moreStar, the manager, and she said "we were short staffed for a year and couldn't properly bill every tenant. Now we can." That is very unprofessional and dishonest. do NOT EVER move anywhere they manage property. No worries i sent it all to my lawyer and that weirdo will be hearing more from me

My experience with Invitation Homes has been great! From the leasing office to the maintenance…read moreteam, I can always rely on excellent customer service! I'm in my 3rd year of leasing my beautiful home and love it! A few days ago I heard a screeching noise coming from my A/C unit outside. I submitted a maintenance request on a Friday, had a contractor come out Saturday morning, a quote was submitted and approved Monday. The A/C unit was replaced on Tuesday! The company that performed the work was excellent! Thank you Invitation Homes! I love my home!

This is my first experience with InvitationHOMES. So far, everything has been great. Each call…read morethat I have made has been a great experience. Everyone has been efficient and knowledgeable about their subject matter. I really appreciate that. I highly recommend Invitation Homes.

I've recently worked with Tracy Parker from the leasing team to lease a house I own and she did a…read morefantastic job. She took care of the entire process from listing the house, working with previous tenants on showings, negotiating with new tenants and moving them in effectively. She has great communication and dedication which kept me up to speed throughout the entire process.

This is my second review,We contacted renters warehouse bc the a/c stopped working three days…read moreago.Still haven't heard back from them and they still haven't fixed it,they want their rent though.That is the only time we here from them! We have 3 children in the home,plus my daughter is pregnant.This is absolutely unacceptable from a rental company,especially when we have been renting from them for 2 years.I will be contacting the better business bureau next.

I want to thank Keyrenter's for hiring Sarah! She has been a delight to work with. Anytime I have…read morequestions or concerns she makes it a priority to help find solutions and to ease any burden I may experiencing. I am happy to work with her and trust her insight.

Definitely scammers! The absolute worst...I'm still fighting 4 years later to resolve my issues…read morewith them. They lie & take advantage of tenants. The way they handled things during the height of covid was appalling. Not to mention the horrible turnaround on maintenance request.

As a real estate investor, working with AREA Texas has been a great experience. They manage my…read morerental property in Bellaire and have been reliable, communicative, and proactive in protecting my investment. Knowing my property is being handled professionally gives me real peace of mind. I highly recommend AREA Texas to any investor looking for dependable property management. They take great care of their customers.

I had to send a very special thank you to Area Texas Realty & Management team for their speedy…read moreservice and making sure our home was nice and cool after my Air Conditioning went out. Thank you and Happy Mother's Day to all of the mother's there! Amberly M.

Before contacting my HOA, I was upset about a possible dispute. Stacey showed empathy and was able…read moreto put herself in my situation. She offered insightful advice and helped me resolve the issue. Much appreciated! Everyone at Covenant is friendly, including Zic and N.K. Happy New Year!

Horrible lacking of consistent enforcement of property maintenance guidelines within our…read moreneighborhood. During the Christmas holiday season, a neighboring property placed more than ten loose plastic trash bags in the public view area of the neighborhood. According to city trash collection guidelines, these bags would not even qualify for pickup in that condition. Despite numerous complaints and requests submitted over the course of more than 30 days, the trash remained in place, creating an unsanitary condition and negatively impacting the appearance of the community throughout the holidays. It ultimately required contacting the City of Houston Health Department before the situation was finally addressed. In addition, RISE recently distributed warning letters regarding exterior lighting requirements and the possibility of fines for noncompliance. However, at least three homes in the neighborhood -- including the same property referenced above -- currently have nonfunctioning exterior lighting with no apparent enforcement action taken. Similarly, warning letters were also distributed regarding trash cans being left visible outside of collection days in order to "maintain property appearance." Yet there are currently multiple homes, including the same property, that have continuously left large trash cans visible on a daily basis since we purchased our home, again without enforcement. As homeowners who make every effort to follow community standards, it is frustrating to see selective or inconsistent enforcement of these rules. We value maintaining a clean, safe, and attractive neighborhood and simply request that all homeowners be held to the same standards equally and consistently.