I was eager to find an apt in a very short time 6 months ago & I was directed to the Gallery Apartments. I will say that they are conveniently located in the Galleria area. I believe that with any apartment you are visiting & considering, they put their best face on. Once you're in the door though, it becomes different.
The 1st month was good in that the environment was quiet and things were fixed in a timely fashion. Once that month passed, I have been having issues w/ my hot water working on a regular basis and for some reason, maintenance will not fix my smoke detector although I have asked numerous times to get it fixed, so until this day, the detector annoyingly beeps. Let me back up though...I signed a 16 month lease and according to their website, I was supposed to get a stainless steel package in my kitchen. Six months later, I still do not have it. Perla, the leasing agent/property mgt claims that their supplier does not have stainless electric appliances. I asked for black ones and she said that those may be easier to come by depending on what's in stock. I'm still waiting. Perla also told me that the website that I'm referring to is not theirs which makes no sense because it bears the same address and a lot of the same pics but some of those pictures are false, not pictures of the actual apartments. If the complex is not claiming this website, why is it still up? At this point, they should hire someone to change it so that they aren't falsely advertising stuff they have no intention of putting in apartments. If their supplier does not have equipment as advertised on their website, they need to get a new supplier or have several on hand as I am tired of waiting. They expect their rent to be paid on time right? How come is it then once a lease is signed, they don't try to make sure that their tenants are happy. Don't even get me started on the laundry room where up to half the machines are constantly broken. The pool is closed more often than it is open and it's SUMMER, the best time to be in the pool!
I knew a couple of months in advance that I would have a family relative coming to stay with me for a few months and I went through the process of making sure it was OK for him to stay here and got specifics on things like parking etc...My nephew had not even been here a week when his car was towed costing him money that should not have been spent. He parked where Perla told him to park and was still towed. When my nephew attempted to deal with this issue w/ upper mgt, Perla was not straight with him and did not care that his care was towed. Not only he was not only shut down and accused of lying, but was accused of threatening upper mgt which is not accurate as I was in the office when he was talking to the complex manger and in the room when he was on the phone with them. At the end of the day, this apartment complex only cares about themselves and nickel and diming their residents and now allowing disruptive and noisy neighbors move in and destroy the property w/ multiple loud parties, trashing the pool and now an infestation of CATS everywhere!! Other mgt names are Cool-Dip (that is how its pronounced, but I know the spelling is wrong and Rick. I hate that I am stuck here for almost another year, but I will survive. Trust, I will not be signing another lease here. read more