Update: my review is of the salon because I have been dealing with the owner. She is now texting my minor daughter and I and threatening to sue us over our reviews. CRFA and anti-slapp laws exist because we are entitled to review our experience and we have. Threatening a minor. wow. This is my opinion of my experience with the owner of the salon.
Since Candice wants to respond to my minor child in an unprofessional and nasty way, I am putting my review back up with some professional pointers because she does NOT honor her word nor does she have any integrity. If I was the unprofessional one, my negative review would have stayed up UNTIL we received a refund, but I did what was asked of me and she did not honor her own word and issue a refund and then gave us the run around and lied about us here. I can post all the texts here if need be.
My 17 year old daughter showed the stylist, Amber, a picture of her OWN hair and told her that's what she wanted and Amber did her own thing because "she knows what's best". She charged her $305 after she'd been quoted $150 on the phone and drove 2 HOURS one way to get to this appointment because we live 130 miles away from Bend. Her graduation is 3.5 weeks away. We did NOT ask for a refund, Candice offered it IF I took my negative review down, which I did immediately. Now it's back in a 2.0 update. These are the things that happened to us on Saturday, May 6, 2023.
How to be professional:
1. You honor your word and don't offer money to have negative reviews taken down.
2. When you offer a full refund if a review is taken down and the customer does their part, you immediately follow through on your part to refund. You did not, but I did.
3. Use proper grammar, punctuation, and capitalizations when texting clients.
4. When a client shows you a photo of THEIR OWN HAIR and tells the stylist THIS is what I want, the stylist does exactly that, instead of saying, "Oh I know what's best" and then proceeds to dye the hair a completely different color from the photo. No brown haired gal wants to pay $305 for someone to dye their hair brown!
5. Because a client is quiet doesn't give the stylist free-for-all to do whatever they want including, and especially, giving someone bangs without asking first!
6. The client gets to decide if the stylist did a good job and if the client likes it. Not the stylist.
7. Do not offer a refund until and unless you are actually ready and willing to do so immediately. Or you tell the client you will issue one after you do an investigation.
8. Never lie to your clients. You spoke to Amber Saturday several times but claim Monday morning that you still haven't spoken to her... We have the text messages to prove it.
9. Do not tell people you've been in business for 43 years. If their hair is messed up, they don't care and it has zero bearing on what happened to the client. Your dad has been in business 43 years, not you. Still a moot point.
10. Do not speak rudely, negatively, or unprofessionally to a minor child and expect their mom to not go full mama bear.
11. It is NOT the client's responsibility to be professional. IT is yours. Always. 100%
12. Clients are not rude nor unprofessional because they follow up and ask what is going on with a full refund they were supposed to receive and have not. It is rude and unprofessional give a client the run around and never issue the refund.
13. Recognize that stylists under the umbrella of your business DO represent your business and DO impact your reputation, independent or not.
People are allowed to post negative reviews. No one is immune to them. Bullying is illegal and freedom of speech is protected. Use this as a learning opportunity on what not to do.
Honor and integrity matter. If I could give zero stars, I would. read more
