went to get keys made. first off all outrageous price. I've been in there twice in the last month…read more trying to support small business. The guy was rude. had his kids in there one in a play pen. I asked if they had changed owners? He rudely said I don't know. you work here and you don't know? Just the way he responded "I don't know". no customer service experience at all. I'll go to Home Depot or Lowe's instead of this!!!

I'm all for supporting small local businesses and I understand prices may be a bit higher. But…read morehaving. To pay 8.99 for a 3/4 male coupling seems a bit too high. More than double of what it would cost at any other hardware store. Its been a while seem I been here and it wasn't too bad but Definitely won't be coming back after this purchase.

Our go-to hardware store in the neighborhood. We'll definitely go there first before heading to the…read morenorth end big box stores. Everyone at FAH is so friendly and helpful. They genuinely want to help their customers. You are never an inconvenience to them there. Good selection. Good pricing. Knowledgeable staff. Plenty of parking.

Unfortunately, the perspective of helping a small local business is wearing thin compared to the…read moreinconveniences of shopping at this store. The inventory is not the issue. It should be expected that a shop of this scale will not have the same scope as a Home Depot or Lowe's. Sure, it's more expensive, but that is negligible to an extent. My issue is the staff. Most are friendly, and a few will relay advice over making a sale - my biggest gripe, however, is with the cashiers. Not all of them. Usually, the elderly women are the root of the problem - more importantly, it's their attitude. Numerous times, I have been delayed, ignored, and talked down to by more than one elderly woman at this store. I understand they are more senior staff, but the undermining tone and demeanor of annoyance have pushed me to go elsewhere. After months of not returning to the store, lo and behold, another unpleasant experience. Which is a shame - this place is only a block away, but at this point, Home Depot is well worth the extra miles.

I needed some keys made so I decided to visit this ace hardware store. I'm glad I did because they…read moreprovided my key copy and gave really good customer service. It extremely nice when u can go into an establishment, have all of ur questions answered & ur needs met all of the while recreating customer service.

It's a small, cramped, dark neighborhood hardware store. With outstanding service. Kind employees…read more Good selection, and if they don't have it, they will tell you where you may try next. They will carry anything you buy to your car if you need the help.

I recently visited Ace Hardware on Champlain Drive in Fresno and was very disappointed with the…read morelevel of customer service I received. While searching for a specific item, I approached several employees for assistance. Rather than taking a moment to help or walk me to the product, I was simply pointed toward the other side of the store and left to continue searching on my own. One of the reasons customers choose a neighborhood hardware store over a large box retailer is the expectation of knowledgeable, helpful service. Unfortunately, that was not my experience during this visit. I felt ignored and unimportant as a customer. Based on this experience, this will likely be my last visit to this location. Customer service is what keeps people coming back, and if improvements are not made, I believe the store will continue to lose loyal customers.

I have been coming here for a long time. So a week ago I was going to buy something that needed…read morebrought down from a shelf, the employee complained walked away, I left after I waited and purchased at Lowe's. Today I wanted a key made I asked an employee who was walking by he rudely told me he was helping someone else. I did hear him radio that someone wanted a key made. 10 minutes and no one came. As I left 3 employees were by the return counter sharing stories and laughing. I will be getting a key made elsewhere

Awesome service! The hubby was helping our daughter and SIL install a new light and a ceiling fan…read moreand needed a nearby hardware store for parts. Yay! Ace was close. The girl who helped the hubby was helpful and friendly. The girl at the checkout counter was very nice, too. The store front may look small, but selection inside is great. Good prices, too.

I walked into National Hardware looking to purchase a double keyed dead bolt lock. Lisa said, let…read moreme look at it and said give her a few minutes and she would get the key to work again, as i walked the store to find that National hardware has so many different items and the guys and gals that work there know there stuff. This is my go to for Plumbing and electrical etc. Very knowledgeable staff. Thanks again.

Very overpriced & totally rude customer service here. For some reason, they make it a point to…read morechange prices depending on their mood. You are better off going to Fresno Ag. You can always get Fast-Friendly service with a smile instead of a hiss-and-a-growl attitude! Stay away from National Hardware Supply! Go to Fresno Ag, they are very helpful, better return policy and much better experience overall.

We went in and found what we needed pretty quickly but just a bit of a complaint, while the cashier…read morewas loading wall brackets for modular shelving she loaded them facing me and three of them came through the cart and 2 hit me and one hit my best friend. We didn't even get a sorry from the cashier and we walked away with some gnarly bruises. Maybe in the future there could be a better way to put them into a cart.

Honestly, there are a few local Home Depot's near me and this one hands down is the best. I've…read morealways had a good service. I can't speak on the products and value because I'm pretty sure that are all stocked the same, but overall. I still go out of my way to go to this particular Home Depot.

In a very hidden-ish, ghetto, looking area. Very small parking lot. I guess I enjoy that places…read morelike Harbor Freight Tools should have bigger parking lots in case what if someone needed to purchase some huge tools or items and this tiny parking lot is causing a lot of issues in the parking lot??? (Compared to the parking lot to the one on Shaw & Villa.) So I would take off one star for that + the front entrance has very tiny doors... I think people who buys huge tools or products would have issues with that too. When I asked for help from an employee to show us a certain item, he was very friendly and showed me & my mother the item we were looking for. After showing me where the item was, he told the other employees working nearby in that same spot, to help carry out the item for us if we need to purchase it, since the item was huge and heavy. The price tag wasn't on there, so I had asked the nearby employees to check the price for my mom. They checked it with no hesitation. They showed no projection of annoyance and answered all the questions that my mom needed, so I really had appreciated the experience from those employees.

Yay! Lots of check stands open on a weekend! That's the way to do it! We stopped by for a generator…read morefor camping and they had it in stock. We took a tag to the checkout, then after we paid, a guy met us outside to load it. Nice staff. Decent price for a 2000/1600 Predator generator.

Lowe's On-line Service: 2026 June 23 (3.41 of 5)…read more When you purchase products through the internet without first inspecting them, you're either satisfied with the product or disappointed with them. We've placed orders from Lowe's, but this time getting to the products itself on-line was quite a challenge. The page kept kicking us out. Perhaps that's a sign, yet we didn't give up. We found success after the third try. (2.75 of 5) Delivery: FedEx delivered our goods. The delivery person was awesome. He had great manners, was professional, and make the transfer seem easy. This wonderful person did not present himself with distress even after picking up three heavy boxes from his truck to our doorstep. (5 of 5) Product: The items we ordered were just okay. The cushions were vacuumed-packed and did not fluff-up like advertised. As far as comfort level, we'd say these are nice for short periods of time. Personally, we feel they may not last very long, but that's on us for not going to check on the product and order only after seeing images of it. We're just glad we didn't pay through our nose for these products. (2.5 of 5) Overall, our experience this time was a 3.41

I went to purchase pavers and Sean, the manager, was amazing. He provided exceptional customer care…read moreand did it with an awesome attitude. He and John even loaded my car for me. I later came back to make another purchase, and a gal from fulfillment was gracious enough to help me as well. I wish I knew her name because she was also very professional and helpful. Great job, Lowe's! Your team's outstanding customer service truly made for a great experience.

Location: Home Depot N Abby Date: September 17, 2026…read moreService: Halloween decorations This week I have some time and even caught up on my co-worker at home Depot. My family and I are the little late in the Halloween decorations shopping. We decided to go with the theme this year scary Disney themed characters. The prices are affordable and they do military discount at the checkout. I do like home Depot you can either pick up your item at present or order it online so that's great. Check out the photos to this review to see the scary Halloween decorations.

Was looking to get some shades for a couple rooms in the house. I was able to find a sales…read moreassociate that was very helpful. His name was Bernardo and he showed me several books of swatches from three companies based off of what I was looking for which were rollup shades. He was very informative and he suggested to order some swatches and test them out. Since I wasn't in a hurry, I followed his advice. He also suggested that I measure three points of the width of the window so for example, measure the top left to right middle left right and bottom left right as sometimes the measurements might be a little off.