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    Photo of Efren S.
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    10 years ago

    good as it gets!!!! they have just about every posible automotive connector, terminals, wire needed to complete our jobs

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    Ace Hardware

    Ace Hardware

    4.1
    (31 reviews)
    $$

    Call me old fashioned, but I love a good hardware store. This place is walking distance to my new…read moreplace and I am always grateful for the items I pick up here at a good price without being overwhelmed by crowds. Today I went in to make an extra key for visiting family members. The cashiers are always friendly and directed me to the key folks. There was a great selection of cute keys. They cut them fast and we were out the door in about 5 minutes, tops. Here's what's funny - I am old fashioned because the young people I got the keys for don't have wallets or purses. Everything is on their phone. So I'm not sure if these keys will get used, but the helpful hardware folks at Ace were perfect.

    I recently visited Ace Hardware on Champlain Drive in Fresno and was very disappointed with the…read morelevel of customer service I received. While searching for a specific item, I approached several employees for assistance. Rather than taking a moment to help or walk me to the product, I was simply pointed toward the other side of the store and left to continue searching on my own. One of the reasons customers choose a neighborhood hardware store over a large box retailer is the expectation of knowledgeable, helpful service. Unfortunately, that was not my experience during this visit. I felt ignored and unimportant as a customer. Based on this experience, this will likely be my last visit to this location. Customer service is what keeps people coming back, and if improvements are not made, I believe the store will continue to lose loyal customers.

    Lowe's Home Improvement

    Lowe's Home Improvement

    2.1
    (206 reviews)
    $$

    Lowe's On-line Service: 2026 June 23 (3.41 of 5)…read more When you purchase products through the internet without first inspecting them, you're either satisfied with the product or disappointed with them. We've placed orders from Lowe's, but this time getting to the products itself on-line was quite a challenge. The page kept kicking us out. Perhaps that's a sign, yet we didn't give up. We found success after the third try. (2.75 of 5) Delivery: FedEx delivered our goods. The delivery person was awesome. He had great manners, was professional, and make the transfer seem easy. This wonderful person did not present himself with distress even after picking up three heavy boxes from his truck to our doorstep. (5 of 5) Product: The items we ordered were just okay. The cushions were vacuumed-packed and did not fluff-up like advertised. As far as comfort level, we'd say these are nice for short periods of time. Personally, we feel they may not last very long, but that's on us for not going to check on the product and order only after seeing images of it. We're just glad we didn't pay through our nose for these products. (2.5 of 5) Overall, our experience this time was a 3.41

    I went to purchase pavers and Sean, the manager, was amazing. He provided exceptional customer care…read moreand did it with an awesome attitude. He and John even loaded my car for me. I later came back to make another purchase, and a gal from fulfillment was gracious enough to help me as well. I wish I knew her name because she was also very professional and helpful. Great job, Lowe's! Your team's outstanding customer service truly made for a great experience.

    MidTerm - lighting - Updated July 2026

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