This is my second time buying a car and the service was great. The sales team was friendly and making payments was easy to setup. They took the time to help me find the right SUV and it's been amazing having the extra room. read more

Please take the time to read this--it could save a life. Almost a week after having my oil changed, my vehicle caught fire while I was driving on the highway. During the oil change, my physical key somehow became stuck in the ignition. I was told it would be replaced the following day. The shop removed the entire ignition assembly and temporarily provided me with a USB device to start the vehicle. While driving home, I immediately noticed the vehicle sounded different. The exhaust had become much louder and produced a noticeable drone that had not been present before. When I returned the next day for the ignition replacement, I informed the mechanic that I believed there was an issue with the exhaust system. I also explained that my vehicle would not shift into Park when I arrived. I spoke directly with the mechanic, Adam, about these concerns. He told me the issue was caused by a faulty shifter. I specifically asked him three or four separate times whether the vehicle was safe to drive, and each time I was assured that it was. Less than a week later, while driving on the highway with my girlfriend and her friend, my vehicle suddenly burst into flames without warning. The situation escalated quickly. My girlfriend's friend had to jump out of the moving vehicle to escape the fire, creating an even more dangerous situation. As the vehicle caught fire, I attempted to brake but discovered I had little to no braking ability. I had to react immediately by using the emergency brake to bring the vehicle to a stop. Quick thinking is what saved my life and my girlfriend's life that day. This experience has been incredibly traumatic. No one should ever have to experience the terror of having their vehicle catch fire while driving on the highway, especially after repeatedly asking whether it was safe to operate and being assured that it was. I'm sharing my experience to raise awareness and encourage others to take unexpected changes in their vehicle seriously. If something doesn't feel right after service, don't ignore it, and don't hesitate to get a second opinion. It could save your life. I wish I did could have saved me from this entire situation... I'm posting the screenshot of the first review on the vehicle on how they sold me a vehicle with no oil and exchange to take the review down I was offered 4 free oil changes read more

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Update since I have had the vehicle. Back in April I was re-ended. I informed the car lot immediately about the incident. I was told immediately by the manager to pay them $500 for their deductible and the SUV would be totalled out. I reminded that I have my own insurance and that the responsible party would be paying for the damage. I took the car to a reliable shop and find out that the body frame of the vehicle has excessive rust damage to it. Informed the insurance company what the shop said. They said that since the car lot sold me a vehicle that was already damaged, they would cover the charge but the car lot had to repair not only the rust damage but the damage that was done from the wreck. They have had the car two and haven't done anything to it. Instead of working on the car, they put it in storage. The insurance company sent them proof of payment and the estimate on May 13th. I called this morning to see if the car was ready just to be told that they hadn't even started any work on it. I tried to speak with the manager to find out what I'm supposed to do about transportation because the rental car that the insurance company provided has to go back. I was told that I would get a call back from the manager Dora, Dolores (whatever her name is). She called me back immediately. She was very unprofessional, rude, disrespectful, loud, and wouldn't allow me to speak. I even asked her if she was going to allow me to speak or say anything and she flat out told me no. She hung up on me. I called her back and told her that her actions was very unprofessional, disrespectful and rude. She told me that we did not have anything to talk about. I chose to go with a third party (the insurance company) so that's who I need to be speaking to about a car or anything else. They don't provide or offer anything and hung up on me again. I tried to call her back a few times and each time I was forwarded to her voicemail. I called the car lot back and informed them of her actions. I even asked to speak to owner and was told that the owner doesn't speak or deal with any of the customers. That's why he hired her as a manager. I have never missed a payment or late on a payment and to be treated with such disrespect is unnerving. read more

I will be filing a complaint against you Dora I do not have an account with you all I have in the past made a one time payment for a client but the card I gave you that day you stated it didn't go through so you ask me to Cash App it to midpoint but I never given you authorization to run my card nor add my card to your client account everything is recorded and I have my documents for proof that is theft on my credit card without my consent or authorization you are very disrespectful and unprofessional read more

customer service is trash, Dora along with Juana and Johnathan keep threatening Illegal repossession. This woman is not fit for this position. Shes rude and lacks professionalism. I called multiple times about questions about my contract, she hangs up the phone and doesn't answer any questions. Please do not go to this dealership read more

POSTING ON YELP TO HELP SOMEONE AVOID THIS PLACE LIKE THE PLAUGE. IGNORE THEIR GOOGLE REVIEWS. THEY'RE ALL PAID FOR. RUN POOKIE. I bought my POS civic from midpoint back in 2023. It's a 2013 Honda. They gave it the landlord special when I bought it. Not even joking. UNDER the floor mat on the drivers side the carpet was fully worn away. Like massive hole fully exposing metal. (I know now to check under the mats when buying a car. Lmao) They slapped a mat on it. So I wouldn't see it til after I bought it. The drivers side door also wouldn't latch. I had to take it to their shady ass auto center to "fix it" they just reset the code. Mind you this was after going on a goose chase to even get them to fix it. Door still doesn't latch right. They sold me that car for 17,000 BEFORE INTEREST. 22,000 when all is said and done. I owe 4500 left. So you can realize I've almost paid the thing off. 2013 Honda civic in case you forgot. 22,000 dollars. They take advantage of people who were in shitty situations and make them feel worse. Now you may be like, "you bought the damn car 3 years ago, why are you just now complaining" and to that, I agree with you. I don't want to be here. Yet here I am. Around a year ago their automated system got a change. EVEN WITH PAYMENT ARRANGEMENTS (which they only let you put it out one week MAX. They're biweekly payments. They won't let you stack payments either. So I pay 200 every two weeks) they still love to randomly charge cards that are on file. Last payment I had them move it a week out so the following Friday. Two days before the agreed oponed date, they pulled every card I had til one finally went thru. I didn't have the actual funds for it. So it caused major issues on my end trying to cover my bills bc of this. All bc they pulled things before our arrangement date. THIS IS A NEW THING. DIDNT START DOING IT TIL ABOUT A YEAR AGO. I'm sick of it. I know I signed a contract to pay for the car. I didn't sign a contract saying 'only I had to live up to my end of the deal, and any agreement they can go back on at anytime'" So I finally addressed it, the dude on the phone was chill and gave me a blanket answer of "you signed a contract". You could tell he gets comments like these a lot bc he immediately had a rebuttal. I gave pushback (I know he just works there. He isn't the one who creates the rules). So he then sent me to a a lady named "Dora" who proceeded to talk all over me in the conversation, refused to listen to me, and when I finally told her to stop and let me speak because she kept interrupting me, SHE INTERRUPTED ME AGAIN AND SAID "I'm not doing that. I'm not cutting you off" ABRUPTLY HUNG UP, THEN BLOCKED MY NUMBER. Oh this was after the fact that the first response to me calling out this weird new change from Dora was "well your car is GPS tracked and we're a second chance company" I'm sorry ma'am. I've never missed a payment on a car that's almost fully paid off, and you're gonna do what? Threaten to take my car? Absolutely disgusting behavior. No I didn't not yell. No I wasn't belligerent. I called her out on something that is new. If this had been happening from the moment I bought the car, we wouldn't have been having a conversation. BUT no she kept lying thru her teeth, spinning the conversation and tried saying "I signed a contract." WHEN I DID finally see the copy of this "contract" I signed it's an authorization for ONE card I used when I bought the car. It's not an authorization to pull whatever card they wish, even with having a payment agreement. The audacity to gaslight me and tell me that it's always been that way because I signed a contract is disrespectful and gross. I'm not stupid. I know when new behaviors around me start happening. read more

The manager there is rude and nasty. She told me she didn't care what I had to say. She hung up on me for no reason. Don't ever expect to be treated good by her. It doesn't matter that I've paid almost $15,000 with them. I can't put less than 1 star. I would if I could. read more

no ratings.........this company is not worth the time nor the money... only thing they are good at is putting people in emotional distress... my mother came across this company for a good value car something better but instead they sold her a car she test drive and everything cool except the sunroof on the car she point that out and agree to fix it with other little problems but she signed ....all the back and forth driving she was doing about a sunroof giving her the run around and so now they was able to fix it but it took two months due to they couldn't find a person and the order of the part of the sunroof didnt make it yet. spoke to receptionist of service for midpoint directly told me that if i come get my car because due to what was told to her that nobody was working on her car for week or two that she want her car back but instead she made a remark that is disturbing if you come pick up your car we will not fix your car for now on ....she record it and let them continue to work ....she got the call and told her to pick her car up ....2 months car was hold not be able to drive to work grocery store nor dr appointment... she got her car and now the car is not able to drive ..... she acknowledged this issue to mrs. dora and said this is her problem, hanging up the phone, not answering calls and told her not to call them anymore the conversation is being recorded by the way.... poor customer service even its an sold as is but you should still treat your customer fairly. read more

Con artists. Don't buy a car here. They showed me a car, had the paperwork prepared then told me they couldn't sell the car because it "wasn't ready" and made me switch to a car I did NOT want. All this after spending HOURS there. read more

Darrell best up there help me out out me choose the best car for me definitely go see him made the process a breeze

i literally just paid the bill Saturday . car was on . husband walked outside to car turned off . im very upset !!

Im currently financing here and honestly i would give this place 0 stars if i could. The only reason my car is still running is bc my bf has been fixing on it even so then the car is still a piece of shit. Always gotta fix something on here. Not to mention how they over charge you for all those cars on the lots to have problems. I wouldnt think even recommend my enemy to come here. The only ppl that should look into buying a car here is someone who dont mind buying literally piece of garbage. And dobt forget they be stealing money with unauthorized transactions with any card you previously paid in. To many problems. Probably better off riding a bike everyday then coming here tbh. read more

They sold me a car for 4,000 over market value, lied to me and said all their cars had the same error showing up in the dash (the error is specific to diesels) at 25% financing. the battery died on day two and stranded me so that was another 200.00 and only then did my code reader work (since it won't work on a low battery) and shows 12 errors out of 27 possible check points from engine to AC to brakes to steering. They have 31 BBB complaints in the last 3 years. They say free service but then why didn't they fix all this first? With this many problems it's now like 7,000 over market value. TIME TO LAWYER UP FOR REAL. read more

Scam- Midpoint Auto Group is one of those Dealerships who take care of you Until They DONT! I lost my job and was literally 1 week late with my payment when they repossessed my car. I wasn't able to Doordash or make money without my car! It was totally unexpected and only had a few more months left on my 30 month loan! Unwilling to work with me. Terrible Business! 0 Stars from Me if I had that option. read more

They make promises they can't keep. Before I came, I was messaging someone to confirm that they WORK with bad credit and hard to prove income. I was told they do! It literally says it on the post. So I ubered 50 minutes in traffic as well for the promise of being able to leave in this vehicle. I was also told the car downpayment was $1500, I had $2500. Which was perfect to make my payments right where I wanted them. Once I get there, we fill everything out. I had to remind him to test drive the vehicle. The vehicle literally had 2 miles of gas left, and was idling. Didn't even get to test drive it for real. I asked if they can put gas in it, the manager said no! When we were looking at the vehicle, the service engine light was on. And plenty of other issues with this car as well. We went back in, and he told us we would have to put 3000 down + $500 the next month and that's the best they can do. For this shitty ass car with problems, they upped the price? Crazy. I've worked for a dealership, they pack the price. They always can lower it, but for them to want more for a car that has all these issues and not even in good condition? Nah. Definitely do not recommend. I would give negative stars if I could. read more

If I could give negative stars I would. This place is a scam. DO NOT buy from them. Sold me a lemon and then refuse to fix my car after I only had it for 3 weeks. The sales manager laughed in my face over the phone. They are disgusting! read more

BEWARE! READ BEFORE BUYING! All favorable reviews come from in-house! They have dedicated person to write false reviews on Google and their own site. There is NOTHING "Honest" about Mid Point Auto Sales or Service. They ran my down-payment twice, still dealing with Venmo. Car is a piece of junk, lied about the tire pressure and overall conditio Of car.. Don't walk...RUN! dowpayment read more

Just wanted to say after dealing with Midpoint for the past 2 years I have had a great experience with Julius these past few months when calling in making my payments he is always helpful and straight to the point. Thanks again Julius you rock!!!! Lashawna Ward read more

We purchased a car from Mid Point. Car would not start after 10 days ( we drove for a total of 30 miles). Returned and they replaced battery. Would not start after 4 days again drove less than 30 miles. Returned, they had for 10 days and did not answer our requests for updates. Would not start after 1 day. We brought to mechanic for diagnostic , result electrical drain when engine was not running. Returned as directed to Mid point 5 days ago. No one will return calls, we are left in limbo. Ashley customer service manger. Zach service manger. Leah account manager is this the way you would want to be treated. The car was not sound when sold to us but Mid Pont still took our money and continue to take payments. THIS COMPANY IS NOT ETHICAL OR HONEST. BEWARE OF PURCHASING MERCHANDISE FROM THEM. read more

I got a SUV from them. They did work with me on Down payments, but sold me a SUV that had problems the first week. They took it to a repair shop to get fix and I got it back the next week. Had it two days and then I broke down again for the same thing. They took it away to get repair again. I got it back the next week. Again two days later it broke down the with the same thing. I called them and they kept passing me to different people in the company. They told me I bough it as is. So the three weeks I had it I used it a total of 6 days. I finally drove down there to talk to someone in person and they just acted like they did not care. So I gave it back. I think the practice is to sell the car and make money off the down payments over and over again. Lesson Learn do you homework on Buy here pay here before buying form them. I am out over $2000+.... read more

Well, they are really nice but majority of the cars on the lot are crap. Drove off with a car that needed a Timing Belt Tensioner replace, VVT Solenoid Gaskets aswell as Valve Cover Gaskets need to be replaced. Oil in 3 out of the 6 spark plug wells. 3 cracked Coils. Alternator is starting to go aswell. Power steering pump had issues but I fixed that. Cheap Duralast Powersteering pump and cheap Duralast Alternator. Control arm is shot, car has lots of hidden damage all around but I knew this when I checked out the car but the total price ended up being 20k for a car that wasn't worth that price but as a mechanic, I've resolved the 1st two issues out of pocket, they say they will take care of the valve cover gaskets and coil packs so we will see. Just know what you're getting into before leaving with a car because it will inevitably be on you at the end of the day. Im just doing it do build credit plus Im familiar with the platform of the car that I chose so I can work on it with ease. read more

This the worst place ever I will never buy another car from them again they will not fix yo car they only answer for payment only and once yo car break down they will try to put u in another car so you can pay another 2 year car note read more

My car was broke & they fixed it in a decent time & good customer service.

DO NOT BUY A CAR FROM HERE!!!! Please I'm trying to help you. Like someone else said they just glue the car together, so it's temporarily fixed, charge insanely high interest rates and give it to you saying it's all good. The interest rate is so high we're paying $9.34 a day! With $600-900 dollar payments a month for a car whose A/C didn't work, has a weird smell after a few weeks, wheel alignment was messed up. This place gave us a car whose AC broke down within 2 days then took 3 months to fix. We called almost everyday and went up there a few times. They kept saying the part wasn't there or the guy wasn't there. We didn't test drive the car at night but the first night the windshield was so scratched up we couldn't see anything, and the back windshield is so messed up with tint things are just a blur behind us. We kept calling and calling for them to finally fix the windshield and now the car makes a loud wind blowing sound when the car gets to 70. We asked them for a full check up of the car and still the wheel alignment was 7 degrees on a few tires when it should be 80 degrees. The inside of the car started falling apart after a few days or weeks of buying it. They never answer our calls in the service department or the payment department so we can take insurance off. They are just strait up trash and thief's. The manager needs to get it together and be a good honest man to his customers who trust him. I am saving y'all, please don't buy a car from here. read more

Ended up in a accident because. They don't inspect their vehicles. They'll laugh and say well that's what bad credit gets you, but when you've been thru something like a lot of people have during the pandemic, the last thing you want to do is end up at a horrible buy here, pay here who lies to you and sends you off with a broken car. I had to get mine all fixed up and spotless like brand new so they're not taking it back. And they talk to you on the phone like you're a piece of sh*t (one of the payment collectors). read more

Service department is not worth it. You tell them the problem then they make excuses on why they can't fix it. We took our vehicle to get looked at cause it was having problems and the dude said "if we had mechanical issues then they can fix it for free within the month we had it. " they would never look at it then after we had it for a month the same issues came up. Service is trash and lazy. Will never buy another vehicle or use their sorry excuse of a service department. read more

Update 2/10/24. I've always gone online to pay the car note. Payment was due 2/9. I have auto pay for one WF account. I've also paid with NF. This account isn't setup for their autopay. These ppl are running every single card you've paid with to take payment even if it's not the card you've setup for autopay. If you've paid with 5 different cards they're going to run all 5 cards until they can take the payment from any one of your cards. I have the doc signed at purchase and I asked the lady in payments to read it. These ppl will send you the autopay formed signed at purchase and they're just going to lie and just send you the receipt from the transaction recently made. Also you cannot remove any of the cards on their site. All of your forms of payments are hidden from the customer on their website for online payments. I promise you this company will find a way to harass, steal from you consistently whether you're in good standing with them or not. I cannot say this any stronger... Do Not Buy here read more

Most of the cars are crap and they make you pay an arm and a leg for cars over 10 years old. On top of that, the service behind the payments is awful and they will make you double pay before just deferring a payment back. They have no compassion for people and absolutely the worst place to go for a car. You are better off using Uber!!!! read more

Didn't buy a car here which I wouldn't (their cars are VERY old and with VERY high mileage) but whatever you do don't try to work there.. Went there today for an interview that was supposed to happen with Zach and he never showed up I waited there for an hour when they said he was 2 minutes away and never told me anything else so sat there and waited after my 20 minute drive there and 20 minute back after so spent 2 hours on my off day for no damn reason smh!! Office is as big as my closet, smells like VERY bad cigarette smoke just looks shady in general!! I'd stay away from here VERY bad business and a waste of my time!! Smh!! Then on top of that he never reached out so that clearly shows he doesn't care I wasted my time and gas going over there!! Smh wish could leave 0 stars!! read more

The rudeness of the account managers is beyond real. She is miserable and obviously not happy with herself. The way she spoke to me, was not cool at all. The staff don't know what they're doing. You sign a contract that states you have a two year warranty. But when you take it in to get serviced, they don't honor it. Sound suspicious to me. DONT BUY HERE, THEY SUCK ASS. read more

this is the worst/ unprofessional place I've ever bought a are from . non of the representatives know what they are talking about . they will tell you one thing to get your money and do another . even if you can hold out another two weeks from buying a car from them to get you what you need trust me it would be worth it in long run . RUDE ass people that do not know how to handle business . DO NOT buy a car from them . read more