If I could give ZERO stars, I absolutely would. DO NOT SHOP WITH THIS COMPANY. This was hands-down the worst experience I've ever had. This place is run by the most unprofessional, inconsiderate, dishonest, downright trifling people I've ever dealt with. Their customer service completely disappears the second they take your money.
I bought a vehicle from them that had multiple issues they flat-out lied about. I ended up having to return the car to them so they could "fix" it, and they kept it for TWO weeks with no updates, no communication, and no willingness to answer a single call or message. After a full week of leaving me without a car, they finally gave me a loaner, if you can even call it that. It was the most disgusting, dirty, beat-up lemon imaginable.
It got so bad I actually had to get the police involved just to get any kind of movement from NTX. And after all that? They still didn't fix my car. I had to take it to Audi for a real diagnosis, and when Audi contacted them for approval to fix their mess, NTX ignored them too and kept giving everyone the runaround.
I am extremely disappointed, frustrated, and honestly hurt after putting my hard-earned money into this business, only to end up pouring thousands more into repairs they should have handled from the start. This company is a complete NIGHTMARE, please learn from my experience and stay far, far away. read more