There are a ton of flooring places to choose from - don't risk using this one!…read moreWasatch Back Paint and Floor installed laminate flooring in my home in Midway In July 2024. About a week in, the floor started to buckle so my husband informed them and they said they would come to the house, take a look, and get whatever the issue was fixed. Several weeks went by with repeated calls texts and an in-person visit from my husband without them coming to the house. He was finally too upset to ask anymore so I went in, and they arrived the next day (weird but okay). By this point the problem had spread to every room in our home. I think they thought they had messed up the measurements and the floor was too big and that was why it buckled (at least that was what I overheard). When they began pulling up the laminate, there was mold growing underneath that had not been there. This was not NECESSARILY their fault - we have an old home sitting on hot pots and had only ever had carpet, so when we put the laminate in humidity got trapped in the crawl space and wrecked the floor (and the subfloor). We are now doing a costly repair out of pocket. However, it's likely this may have happened with a different company and was just one of those things. But - if they had come out sooner, it would not have spread to the other rooms in the house and there would be less damage to repair. In addition, when we realized the repair would be out of pocket, I spoke to the owner Dan and asked if he would work with me on a new floor cost-wise, and he said yes. When we got that bid, his version of "working with us" was to reduce the original cost of the floor and install by 300 dollars, making it 9700 instead of 10000. Thanks? I went to a flooring company in Orem and got a bid for the same carpet and luxury vinyl plank for 6600. It appears to me, who is not necessarily educated about this stuff, they may have raised the bid by upcharging the install. I am not alleging that they definitely did this - but, it appears they MIGHT have. One basis I have for this is that they installed a cork layer underneath the laminate that I have since discovered is one of the most expensive options for this sort of install. Again, not wrong, but just very willing to take advantage of how dumb I am about this stuff. We were told it was a moisture barrier, but its not clear that it is. It also seems that since the floor is over a dirt floor crawl space, a more conscientious company may have chosen to put a different kind of vapor barrier down. Especially one that works in the Heber Valley. Again, that's just a maybe. Lastly, being dumb about this stuff, I thought I purchased and installed LVP aka luxury vinyl planking. I actually bought and had installed laminate. The cost is roughly the same, and I'm sure the various salespeople we worked with thought I knew what I was purchasing, so I take responsibility for that. But a more conscientious company might have taken the time to explain that laminate is really hard and temperature sensitive and expands and contracts, as well as being a very hard floor to put over my particle board sub-floor which also expands and contracts. Had I understood that, I would not have chosen it. Of course, they may not know the difference themselves, but if they do, the other option is that they thought we knew or didn't care if we did. None of these things were illegal or even necessarily unethical, but with so many choices for flooring in heber and Utah, it seems really risky to use these guys, based on my experience.