I rarely write reviews, and the ones I usually write are positive. I went to Virginia Family…read moreDentistry because of the glowing reviews, but my experience was quite different. I've lived in the Richmond area for over 40 years and found their business practices concerning. My 19-year-old son, 17-year-old daughter, and I had appointments last week. After being informed that our new patient visits would total $577 for the same services (since we are self-pay), I agreed to proceed. While I understand my son is an adult, I made it clear that I would be paying for everything. I grew concerned when my dentist suggested pulling a back tooth due to a gap that might cause bacteria issues, despite no current problems plus making recommendation to see their periodontist and pushing a possible the idea of an implant for the tooth; as well as, selling them on their orthodontist after I mentioned that I had seen the orthodontist the day before...which they said they never got x-rays for and it didn't matter because theirs would be different. Additionally, we were told afterward that my daughter's visit would cost $60 more due to extra X-rays, which we were not informed about in advance. It's comparable to a mechanic doing extra work without getting your approval first. I decided to go along with it, appreciating the new patient discount. They then informed us my son would need a deep cleaning instead of a regular one and scheduled it for this week, again without giving any pricing information. When he asked if there would be extra costs, they implied there shouldn't be. Later, we found out this service would cost over $200. This was surprising since we were told otherwise, and they knew I was responsible for the payments. When I asked why we didn't receive a discount for my son's previous visit since he didn't get a cleaning the first time, they said his services were different. How? When the whole purpose of the visit was for a check up and cleaning. After speaking with the office manager, Lauren, I felt unheard and unacknowledged as a customer. She did not apologize or address my concerns, only defending their position. As a business coach and consultant, I've rarely encountered such poor customer service communication outside of the restaurant industry. We ultimately decided not to proceed with the additional service. Virginia Family Dentistry's communication with patients is lacking at best and unethical at worst. They lost out on over $1,500 of upcoming services we would have needed and the lifetime value of a customer. Choose carefully! They will not be getting any recommendations from me. It's noteworthy that they've disabled reviews on Facebook, which might explain the abundance of positive reviews here. I prefer practices that prioritize people over profits and are not influenced by private equity.

I guess you can say 70 yrs old is a little late in the game to get braces, but I bought up the…read moresubject to my regular dentist for his opinion and he recommended that I should get them. It was at that time that I asked for a referral, and he recommended Virginia Family Dentistry Orthodontist. And I have to admit that was the BEST recommendation anyone could have EVER given me. From the very first moment I walked through their doors, I was greeted so warmly that I knew I was in the right place. Their receptionist and front office personnel are very warm, inviting, and professional. But it didn't stop there. The initial process was informative with the comfort and ease necessary to help me make a decision. After that first visit, I was sold! When the day came to receive my braces, I was so excited! Their caring service, is by far the BEST! And they worked within my budget and I couldn't be happier. My regular dentist, who I've been with for 15 years, really gave me an EXCELLENT referral when he recommended Virginia Family Dentistry. They are now my favorite place to visit. I'm so glad I listened to my dentist!

I took my 3 year old son to the dentist for the first time. We had an appointment for 11:30 and we…read morewere called back at 11:31. The hygienist was so sweet and made my son feel very safe. I had to hold him in my arms because he's not ready to sit in the chair by himself. He had no cavities and Dr Crowell was amazing and very helpful. I highly recommend this practice. See you guys in 6 months.

Love Dr. Cronly but her front desk appointment staff were extremely rude. She wasn't even trying to…read morebe kind. Made making an appointment to get an extraction more difficult than needed. Customer Service is terrible!

We LOVE this dentist! Our 2 year old daughter is very nervous about medical professionals due to…read morethe pandemic and she's been here a few times since she got teeth. Every time they work SO hard to get her comfortable with them and they make amazing progress - we're always so impressed!

This is a great practice! I absolutely love Dr. Ethan and his team for my children's pediatric…read moreneeds. I love that this whole practice has so many services to offer. Dr. Ethan's team is always friendly, kind, efficient, and knowledgeable. They made me feel safe and comfortable with all the Covid precautions and the general infection control that they have in place. My son who sees Dr. Ethan, tends to be a worry wart, and even admitted going to the dentist is fun!

Cannot express how amazing Dr. Kreuzer and her staff are! I'm pretty timid about going to the…read moredentist but they were immensely patience with me and never once did I feel judged. I cannot stand to go to the dentist but genuinely look forward to my next cleaning. I just love them.

We love Dr. Brian! The staff truly cares about children. They are so patient and fun!read more

note before reading: i dont live in california nor do i know why it says i do and i live in…read moremidlothian so yeah so like read the review lol as a kid who went to this torture camp of a dentist office, this place sucks. they are weird as hell, they didn't take x rays, they creep me out, didn't do procedures well, this place sucks and i hope this garbage dump burns down in a fire. worst dentist ive ever been to. if i could give -8668585885586544674474747744748844 starts i would my entire life 24/7. don't go here for your own good. please don't. also, im not hating on this place because its a dentist office and kids hate dentists. i would give my old dentist 999999 stars if i could. they were amazing. this place is absolutely GARBAGE and just remember its not because im biased against dentists. i know i didn't miss a science test for this disgrace of a dentistry, but unfortunately i did.

The staff are so incredibly nice from the second they pick up the phone or you enter the building…read moreuntil you hang up or leave the building. They treat us like family and have been so patient with my anxious daughter. Our first dental visit 4 years ago, my daughter was inconsolable- scared of everything, kicking, screaming, crying. The staff remained calm and patient while I was tempted to never show my face again My daughter now runs inside because she can't wait to see her favorite hygienist. Dr. Victor is so gentle and explains everything he's doing so it's less scary for the littles. My kids leave with a whole bag of goodies, reward coin and a bubble dance party! They know what they're doing there. So grateful to find a group of folks that love what they do and meet us where we are.

The doctor is very patient and nice. But the last few times my son didn't get a good cleaning by…read morethe hygienist. My son had to be put to sleep at the hospital to get a few caps put on and one cap was placed too deep so his gum has been swollen for years since and one cap on his back molar is too big which traps food. It's not too bad supposedly. There was one incident where we got our appointment canceled without being notified and we drover over 1/2 an hr drive there just to find out they canceled ours last minute for an emergency which was a bit upsetting because we were extremely tired from work having to drive that far.

My family and I have been clients for a few years, but we truly had an outstanding visit this past…read moreweek when I had to come in for my regular 6-month cleaning. I had called the day before to cancel because I wasn't able to get a sitter for my two very young children. The office manager was so kind, insisting I keep the appointment and that the staff would look out for them. At first I resisted, simply because they are really little and can be a handful. But I soon relented and arrived the next day with my 1 & 4 year olds in tow. The entire staff ooo'ed and aww'ed at them, saying "oh they are just angels!" the whole time. And honestly, they were very well behaved (they save all the mischief for us at home!). But my point is, the staff was as extremely kind; offering to help a busy mom and just performing a kind deed to a person--expecting nothing in return. I love the staff, the clinic is always spotless, their dental work is great -- we are definitely lifers. And I will be dropping the kids off for daycare with them on a regular basis now :) juuuust kidding! Highly recommend!

This is a great practice! Dr. Hoover does a great job, and I've always had great dental assistants…read moreand hygienists !! The front desk always picks up the phone and they assist you professionally.

What an amazing experience. About 4 years ago I jokingly, I asked if my children's orthodontist…read moredid adults. After serving 2 decades in the military I never spent much time worrying about myself. Dr. April Bridges quickly pointed out how she had even put braces on her mom. Let me say, today at 55 this is one of the best decisions I have made concerning my health. What I love about Dr. Bridges and PDOVA they are a patient centric organization. It's a place that people seem to love what they do! There is no replacement for an orthodontist. Before you blow your $$ on some get straight quick scam I would highly recommend you consider an expert. Try PDOVA!

My children will NEVER return to this practice after what my daughter experienced today. She's 9…read moreand needed a cap on a back tooth. Her dad took her so I only dealt with her when she returned home. She came in the house CRYING. Why? Because when the dentist was drilling, he apparently had to go deeper than expected and it hurt her badly. Did the dentist stop and numb her more? No, he did not. She then told me at one point the dentist put his hand over her mouth and told her she needed to stop crying. At the end, he told her he can't work with her. There is absolutely no excuse for this behavior! It's why adults like me hate going to the dentist. The practice has a rule that parents cannot accompany their children back to the treatment room and I see why now. Please don't take your children here to be treated like this.

Care is usually good especially from the doctor. The receptionist and hygienist can be very rude…read moreeven with the children. Today was my six year old daughters appointment and she was to have nothing by mouth after 12am, unfortunately, she did eat without my knowledge and I let the office know as soon as I found out, they dismissed her from the practice and called me "irresponsible" over a complete accident. The receptionist was extremely rude. I will not be taking any of my children here and I will never recommend this place to anyone.

I wouldn't recommend this dentist. First time ALLOT of paperwork to sign and took very long to…read moreschedule appointments. Came in a week later for a reschedule, They told me to make sure my daughter was fasting and mentioned over the phone liquids (water and juice was acceptable) the day of the appointment. She went to school for 4 hours and didn't eat as told from the day before only drank water 3 hours before appointment and got told that they cannot reschedule her or my other child (i had an appointment for) for any other appointments and referred me to another dentist because I didn't follow their rule from the first time and because of that they refused to continue with me. And this was only my second visit!!!! I was NOT happy with my experience.