I hit a deer around 7 PM tonight, in the Smyrna/Clayton area, Dalton, from Craig's Towing was…read moreAWESOME!!!!! Very Friendly, very helpful. The area we were in was not lighted well. He showed up shortly after I hit the hazard lights and pulled off the shoulder. He stayed with me while I called my Husband and while I called the Insurance company! He even helped me check out my Subaru! While I didn't need a tow, he saw that I did need assistance and was right there to help! Dalton.. Thank you so much!

Fast service. Very professional and courteous. Returned call within 5…read moreminutes...........................

tl;dr version: Most unprofessional people I have ever dealt with. Mechanic cussed me out and tried…read morecharging me storage fees when I told them their estimate was high and I was going to go somewhere else. Also, they are now located on Ogletown Rd in Newark, so the current address on yelp is not current. story: My transmission went out on my SUV and roadside assistance put me in touch with these people. Since I didn't know a garage in the area, they agreed to look at the vehicle . Every interaction I had with these people was very unprofessional. It took them three days to get me an estimate and every time I called, it felt like I was calling someone's cell phone; "Hello?" "yes is this the garage? "yeah" Many times it would just ring and go to an unsetup voicemail, so I wasn't even sure I had the right number. They called me three days later with an estimate which was high but I was ok with it. They said I needed to pay half the job up front before repairs. Ok.. I guess. This didn't seem normal to me, but I told them I'd come in on Friday to do it. Because it snowed on Friday, I called them up and asked if I could just pay by credit card. They said they couldn't take credit cards because their machine was broken and they weren't sure when it would be fixed. Since I needed to pay via credit, I started calling around and ended up getting an estimate from another garage about for $1000 less. When I talked to them the next day on Saturday, I told them I was going to move it to another garage and that other garage would come by on Monday to pick it up. They were mad because they had got their credit card machine fixed last night and could take my money now. Then they told me if that was the case then I'd have to pay them for a week of storage at $70 per day. I told them I would not pay that since those fees were never disclosed and they took 3 days to get me an estimate. The woman on the phone said the mechanic would have to call me back to talk about it. When the mechanic called, I told him I wouldn't pay the full storage charges because they were ripping me off. The guy goes mental on the phone and starts yelling and cursing at me using all sorts of profanity. I tell him not to talk to me that way and he tells me me not to tell him what to do, "nobody tells me what to do!". The guy is clearly unstable, and I don't like dealing with unstable people. He then tells me that I am going to pay for a week of storage AND $250 for his labor in diagnosing the problem (it was a transmission and he had it diagnosed the night he picked it up) Despite his rage, I stayed calm and firm and told him I would pay for his labor but not the storage fees. He told me if I could get the car off his lot now, he'd waive the storage fees. I am fine with this because I didn't want my car to be anywhere near this person any more, so I gave them my credit card number and called roadside assistance to come get my car away from this person. Normally this would be the end of this drama, however, not so with this garage. After much effort, I arranged for a tow truck to get there and get my vehicle. When the new tow truck driver got there, I get a call from him because there are "problems." The garage doesn't want to release my car because it takes two days to get funds cleared via credit card. I talked to the other mechanic there and he said if I wanted to get the car released, I was going to have to pay them now in cash. I told them that wasn't the way the world works. I then told him about the other mechanic and how he verbally berated and cursed me out. His response was, "From one man to another man, I would never apologize for something another man did. " I told him that as a business to a customer, he should definitely apologize for something his co-worker did. He puts me on hold and then after 5 minutes, he comes back on to tell me the credit card went through but there was another problem; they didn't have the key there. It was "in another car in another state". Unbelievable!!! So after all of that work of getting that tow truck there, I can't get my car towed away that day. The garage I'm moving it to was able to get the car moved away two days later and they were fantastic and totally professional. I have never been in a situation like this. Crazy!!

From the owner: Towing, Automotive Repairs, Gas and Service Station, Custom Car Tintingread more

I bought what was advertised as a fully restored 1977 Camaro Z28, for $22,500 only to find out that…read morethe car wasn't fully restored or even a factory Z. I had to put another $7,500 into it for a missing front control arm, front springs, speedometer cable, power steering box, horn, break lines, coolant was dirty and old, head gaskets leaked, the rear differential fluid was old and dirty, entire under dash wiring unit was bad, and much more. I had to get money back from Bobby which was 1/3 the price of the extra money spent. Don't trust a classic car from this place.

Was looking for a new car service that I could trust and rely on. chose One Stop because of…read morefamily--owned advertisement and history in De. However, I will not be returning. I found customer service to be lacking and service prices high. Very disappointed...but moving on.

Shout out to Ewing Towing for not only wrongfully towing my car from my apartment complex but also…read morefor damaging it in the process. Car was towed from apartment for "not displaying the parking permit" but was done so at 2:49 in the morning like they were on a repossession mission? Walked out the following evening to leave for work and it was just... gone. No notice from my property manager or the tow company. After reporting the car stolen and NCCP figuring out it was towed to Ewing, I was told BY Ewing to show up at 9am the following morning with proof of ownership. Showed up to a locked door and called the oh so pleasant gentleman who told me they would release cars between 3pm and 4pm, to bring $250 CASH and my drivers license. Showed up at 3:30pm, was told that it was now $300, and was met with quite an attitude (because "it was his last weekend working there and he didn't give a ****"). You'd think I towed his car! Wild. To put the cherry on top, when I walked out to the lot to get the BRAND NEW car, I noted pretty significant damage to the front lip and bumper where I can only assume it had been improperly taken off the flatbed. "Not their problem" though, is what I was told. I guess "safe and damage free transport" doesn't apply here. If they can't tow a car without damaging it, I can't imagine the caliber of work that comes out of their auto shop. I wouldn't recommend this place to my worst enemy. Solid work, guys.

THEY DID NOT FIX MY CAR. THEY MADE IT WORSE. Do not get your car fixed here. And their store…read moremanager some guy called John/Taylor I dont know which one, VERY RUDE !!!! Extremely frustrating experience. I took my car here to get it fixed, paid for the work, and the car still had the same issue afterward. That alone is unacceptable. On top of that, communication was poor and I did not feel they were transparent about the repair. I left feeling like my time and money were wasted. I would not trust this garage again. NOT WORTH YOUR MONEY AND TIME

I most definitely will not leave any star for a review! This " roadside services"company is beyond…read morea poor excuse for a tow company and for state farm auto insurance to use this company makes me wonder about if state farm insurance company realizes the horrible customer service that is offered. I guarantee my state farm insurance local representative and its main office will find out after I discuss with them both tomorrow. Refuse to a vehicle because they smell gas ,then try to tell me they can tow it to my residence, but could to a shop is totally bull crap ! You only got 1 star because it won't post till you check one , I want the one star back because your service was beyond despicable

I am reading some of these other reviews and I must have been lucky. (Other than my car breaking…read moredown) Used my roadside assistance through State Farm, driver was there a lot faster than expected. He was a wonderful young man, professional and kind. I have only needed to call a tow service twice in my life, (both with my 2019 Tahoe... just saying..) I hope I don't have to again, but if I do I hope I have the same experience as I did today. Thanks for being awesome Chris!