tl;dr version: Most unprofessional people I have ever dealt with. Mechanic cussed me out and tried…read morecharging me storage fees when I told them their estimate was high and I was going to go somewhere else. Also, they are now located on Ogletown Rd in Newark, so the current address on yelp is not current. story: My transmission went out on my SUV and roadside assistance put me in touch with these people. Since I didn't know a garage in the area, they agreed to look at the vehicle . Every interaction I had with these people was very unprofessional. It took them three days to get me an estimate and every time I called, it felt like I was calling someone's cell phone; "Hello?" "yes is this the garage? "yeah" Many times it would just ring and go to an unsetup voicemail, so I wasn't even sure I had the right number. They called me three days later with an estimate which was high but I was ok with it. They said I needed to pay half the job up front before repairs. Ok.. I guess. This didn't seem normal to me, but I told them I'd come in on Friday to do it. Because it snowed on Friday, I called them up and asked if I could just pay by credit card. They said they couldn't take credit cards because their machine was broken and they weren't sure when it would be fixed. Since I needed to pay via credit, I started calling around and ended up getting an estimate from another garage about for $1000 less. When I talked to them the next day on Saturday, I told them I was going to move it to another garage and that other garage would come by on Monday to pick it up. They were mad because they had got their credit card machine fixed last night and could take my money now. Then they told me if that was the case then I'd have to pay them for a week of storage at $70 per day. I told them I would not pay that since those fees were never disclosed and they took 3 days to get me an estimate. The woman on the phone said the mechanic would have to call me back to talk about it. When the mechanic called, I told him I wouldn't pay the full storage charges because they were ripping me off. The guy goes mental on the phone and starts yelling and cursing at me using all sorts of profanity. I tell him not to talk to me that way and he tells me me not to tell him what to do, "nobody tells me what to do!". The guy is clearly unstable, and I don't like dealing with unstable people. He then tells me that I am going to pay for a week of storage AND $250 for his labor in diagnosing the problem (it was a transmission and he had it diagnosed the night he picked it up) Despite his rage, I stayed calm and firm and told him I would pay for his labor but not the storage fees. He told me if I could get the car off his lot now, he'd waive the storage fees. I am fine with this because I didn't want my car to be anywhere near this person any more, so I gave them my credit card number and called roadside assistance to come get my car away from this person. Normally this would be the end of this drama, however, not so with this garage. After much effort, I arranged for a tow truck to get there and get my vehicle. When the new tow truck driver got there, I get a call from him because there are "problems." The garage doesn't want to release my car because it takes two days to get funds cleared via credit card. I talked to the other mechanic there and he said if I wanted to get the car released, I was going to have to pay them now in cash. I told them that wasn't the way the world works. I then told him about the other mechanic and how he verbally berated and cursed me out. His response was, "From one man to another man, I would never apologize for something another man did. " I told him that as a business to a customer, he should definitely apologize for something his co-worker did. He puts me on hold and then after 5 minutes, he comes back on to tell me the credit card went through but there was another problem; they didn't have the key there. It was "in another car in another state". Unbelievable!!! So after all of that work of getting that tow truck there, I can't get my car towed away that day. The garage I'm moving it to was able to get the car moved away two days later and they were fantastic and totally professional. I have never been in a situation like this. Crazy!!

From the owner: Towing, Automotive Repairs, Gas and Service Station, Custom Car Tintingread more

One Stop Auto is the absolute best around, they treat me…read morebetter than family and couldn't keep all my junk running without them. can't say enough good stuff about them!!! I've used a lot of different shops in different states over the years and they definitely are my favorite.... if I had a shop I would want it to be exactly like theirs

Was looking for a new car service that I could trust and rely on. chose One Stop because of…read morefamily--owned advertisement and history in De. However, I will not be returning. I found customer service to be lacking and service prices high. Very disappointed...but moving on.

I am writing this review because I'm very upset reading these other reviews on yelp. Ewing towing…read moreand auto repair have been working on my cars for almost 20 years and its always been positive. I became a customer after they towed my car for improper parking. I was really mad like a lot of these other reviews but it was my screw up and I paid. You people that are giving this company a bad review because you parked in the wrong lot or your parking permit wasn't displayed properly (that's why I was towed) or was expired and now you want to blame them for your mistake. I sit in that waiting room when getting a repair done and people come in screaming and yelling at the poor office manager likes its his fault you were towed. I have never seen a human being get treated the way he gets treated and he stays calm, doesn't scream back. My kids are now students at UofD and have also had their cars towed for improper parking (at a friends apt). So to all you reviewers mad at a company for doing the job they're contracted to do, you don't know what your talking about. I have seen people give descriptions of the "big Godzilla driver that tried to intimidate me" but there are no drivers that work there that look or act like that. These drivers take crap from people like us and are some of the most professional tow drivers I have ever dealt with. It's understandable to be upset when they tow you but you need to own up to your to your mistakes. Ewing Towing is not scamming you, those guys are very regulated and cannot just randomly tow someone, they are following the law and have been doing this job for a very long time and they're still there because they are a proper trustworthy company that operates withing the laws of Newark. If you don't believe me, go get an oil change or tire rotation and sit in the waiting room and see how "customers" treat these guys and how professional they keep their demeanor. Its mindblowing how horrible people can be to another human being.

THEY DID NOT FIX MY CAR. THEY MADE IT WORSE. Do not get your car fixed here. And their store…read moremanager some guy called John/Taylor I dont know which one, VERY RUDE !!!! Extremely frustrating experience. I took my car here to get it fixed, paid for the work, and the car still had the same issue afterward. That alone is unacceptable. On top of that, communication was poor and I did not feel they were transparent about the repair. I left feeling like my time and money were wasted. I would not trust this garage again. NOT WORTH YOUR MONEY AND TIME